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Ken Garff

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Ken Garff Reviews (277)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThis company has taken up enough of my energy, time and moneyThey will be getting nothing further from me.
Sincerely,
*** ***

We have worked with *** to get her into a better vehicleShe traded in the vehicle that was originally having issues with the transmission and got into a brand new vehicle with no issuesThe customer is satisfied with the deal she received

I'm sorry but there's nothing else to be discussed.

Complaint: ***I am rejecting this response because: Even though I received my refund and the contract cancelled, I was not accommodated in any manner otherwiseThe refund being issued was a necessity given that their were falsified documentsI paid dollars between filling up the car with gas that was given to me with 1/tank and having my mechanic check it overSincerely,
*** ***

There must be some confusion on the complainants interpretation of the resolution that we are attempting to finalize with them.We installed, per vin specific nomenclature, the wiring harness that was damaged by their vehicles faulty mufflerWe sent to the repair center that the customer
is at currently in Washington/Oregon, the repair order and wiring diagram of the harness that was ordered and installed by our service departmentThe technician at the service center states that they have diagnosed that there may be a problem with the harness as to it being the correct part for that vehicleAfter sending him the information, he asked for authorization to continue and we stated that he needed to contact Geico, who reimbursed the customer for the services she paid us for under her insuranceThe technician at the current repair center stated that he would move forward after authorization from Geico to determine if the harness was in fact the correct one that we installedWe are waiting for his findings and upon receiving that will proceed as per Chryslers guidelinesIf in fact the harness is incorrect we will stand behind that portion of the repairIf the service center attempts to repair the harness and is not a certified Chrysler facility then the current month k mile warranty will be come null and void per Chryslers guidelines. We stand ready to assist and if there are errors and omissions on our part we will correct them.We have been in contact with this customer daily and answered her calls and called her back maintaining good customer contacts.Thank you

After miles driven, and you visit a different shop in between, there is no proof that this problem existed when you left our storeThe carfax outlines an inspection at the other shopHow do you know they didn't touch the lug nuts? Bottom line is, it is unlikely that the vehicle drives that many miles, visits another shop, and we are totally at faultThere is no way to prove thisAs a gesture of good faith, we are willing to split the $expense and send you $This is the fairest we can be knowing the FACTS.

We are certainly willing to own our mistakes, so in our due diligence in checking on this we found the followingHere are the facts that can be confirmed on Carfax-05/03/ 202,193 Ken Garff Honda Riverdale Wheel bearing replaced, alignment performed 06/08/205,096 Eagle
Quick Lube, California Oil Change, coolant service, multipoint inspection. 07/11/207,098Klamath Falls Honda, Oregon vehicle had repairs made including those made for loose lug nuts. It’s difficult to connect the dots to Ken Garff Honda entirely after driving such long distances and having the vehicle serviced at another locationCustomer says that he has not been responded to by Brian K***, service managerThis is not trueHe has been in contact with the customer several times over this issue and has explained our doubts in being at faultCustomer says the vehicle was not serviced since it was hereThe above facts outline this is not trueIt is not possible to blame our technician for this problem if the vehicle drove to its next service, then another miles to the dealer who made the stated repair

Complaint: ***
I am rejecting this response because: Ken Garff Honda's service department was the last to touch the lug nuts on that wheel. In years of driving, I have never had lug nuts just come loose on their own. Also, I haven't heard from Brian K*** since the first day I called him. He called me that day to request a copy of the Eagle Lube invoice. I emailed it and he acknowledged receipt of it. That was the last I heard from him
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your request.We are having the Floor Manager, Jager, reach out to *** and see if there is a vehicle that we can offer her at the terms and conditions she is looking forWe feel that we addressed her concerns at the time of the return in an honest and prudent manner and refunded her
down paymentAs you know, the availability of used vehicles differs from day to day depending on what is available and if the pricing is in line with the marketWe will do everything in our power to accommodate and satisfy her needs as long as it can follow the guidelines of the dealerships ability to make it a Win-Win opportunity.We appreciate your time and the opportunity to assist our customers and find ways to say YES!Kind Regards Terry B***Assistant General ManagerKen Garff West Valley [email protected]

Complaint: ***
I am rejecting this response because:
I was never offered a discount on repairs and I have a witness that no concessions were offered Also I looked through my paperwork from when I bought the truck and I never was offered an extended warranty because the bank capped the amount of the truck making it impossible for them to offer me an extended warranty
Sincerely,
*** ***

We have had the customer's Dodge Dart times, starting on 6/8/and continuing until 9/8/for the last date of repairThe repair on 6/8/was a Module replacement and a software flash for the PCMA rental car was provided and paid for by Chrysler under warranty for the duration of this
repairThe bill was covered under manufacture warranty.The repair on 7/18/was for a "Service Transmission" warning light for the vehicleThis test found that there was a loose connector at transmission solenoid KThe connector was reattached, the transmission was reprogramed, a relearn was performed, and a road test was done to verify repairThe customer was charged $for this service, as a physical defect or in this case a loose connector is not covered under warranty via Chrysler guidelines.The repair on 8/11/was Recall Nwhich required a flash to the PCM as well, also covered under warrantyThe repair on 8/31/the customer stated battery had been replaced days prior to the vehicle being brought into the shopAll indicator warning lights were on (indicator warning light, check engine light, gas delivery light) and were on ONLY when in shift modeBattery had been discharging, had trouble starting, test code P1Cwas stored, also had battery codes stored for low power in TIPMPerformed LOA test for gear shift position circuit Tested for power ground and found all power normalSuspected that the concern was due to low battery voltage before the battery was replacedAll codes were storedCleared the codes then tested transmission position switch and found all working properlyThe vehicle was road tested and verified transmission operationCustomer paid $124.62.The repair on 9/8/the customer's vehicle went into limp modeThe vehicle was towed in and we paid for the towWas road tested separate times to reproduce the concernTested TCM connector, tested circuits F893, T42, Fand TAll circuits operating normallyTRS 1/was found to be at faultWe removed and replaced the valve body assembly at our own cost, of over $in order to help the customer out with the time they had spent in our store without the issue being fully rectifiedThe vehicle was road tested for miles after the repairA rental was provided to the customer and they were not chargedRegarding trading in the vehicle, did work with the customer in September and worked a very aggressive car deal to help the customer with their issueHowever, it was not financially acceptable for the customer The mechanical issues were not taken into account and the travalue that was given was the same as if the customer had not had these issuesThe customer's powertrain warranty is still in effect and will be until 100K miles or until months from the date of purchaseUnfortunately, "Lemon Law" is not facilitated at the dealership levelIn accordance with Federal Mandate and Lemon Law case is handled directly through the manufacture, Chrysler in this caseWe are happy to help the customer out as much financially as we feasibly canHowever, a repurchase is not something that would happen at our store, nor any retail store in the nation, and would have to be processed directly with Chrysler.

Revdex.com:
I would like to speak with the business directly.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, ***
*** ***

We have made contact with the customer and will be working toward an agreeable solution for both parties.

Complaint: ***
I am rejecting this response because:The scheduled appointment on 7/was kept, and dipstick was installed, taking additional time out of my dayHorrible business practices.
Sincerely,
*** ***

This is Matt G*** at Ken Garff West Valley DodgeRegarding the Odometer discrepancy, the odometer is a special order part, that is exchange only, meaning that the odometer must be ordered with the exact miles on the cluster at that time, due to federal guidelines. The
odometer and cluster are then manufactured and programed with the miles and specifications according to what was reflected at the time of the orderDuring this time the vehicle should remain "down" or parked so that the mileage on the vehicle and the mileage on the odometer are accurate at the time the new cluster comes in. For Ram Promasters the process take 60-days due to national back order currently. The customer cannot leave his vehicle with us for the entirety of the order process, as the vehicle is used for work, thus it is not possible to order a cluster and have the mileage reflect what is actually on the vehicle 60-days from the order date. In order to better assist the customer, myself and Tony Pour service manager, escalated the concern to Chrysler District Manager of Fixed Operations, Kevin, to try and get a cluster expedited to remedy any mileage discrepancyKevin reported to us some days later that this was not possible as the cluster is manufactured by a 3rd party company who operates on a first come first serve basisFrom there we worked a deal on a new vehicle for the customer, giving fair travalue for their vehicle, not accounting for any of the mechanical problems they have had with the vehicleTalking to the customer last on 10-31-they decided that they did not want to purchase a new vehicleFrom the information we received from Kevin with Chrysler, we instructed the customer that their home dealer in Florida could order a new cluster for the vehicle, but that it would have to stay down for the entirety of the order so as not to have a mileage discrepancyThe leaking roof was an issue originating from another dealer's repair, and was not notated on our repair order when the vehicle was dropper of for their electrical concernI also explained to the customer that the $was a valid repairAfter diagnostic from our technician the conclusion was that the battery had failed, in addition to the cluster needing to be replacedThe battery itself is not covered under manufacture warranty and retails for $There was one hour of diagnostic charged to the bill as well, equaling the referenced total of $

To whom it may concern at the Revdex.com; With regards to Complaint #***, here is what I/we have sent to Mr*** in order to help him resolve his concern.I will continue to keep you informed on what happens with this case and we should be able to resolve it quickly.Thank you for your
cooperation in this matter. Sincerley, Spencer C*** Message sent as follows: *** ***, My name is Spencer C***. I am the GSM here at Ken Garff GMC/Buick. I am emailing you to try and help with your situation. First off let me say that I have personally called you at the number you gave me, as well as attempts from one of my managers.Sorry we could not connect. In both cases we got your voicemail, left messages and never got a return call. That being said,I still want to apologize that this hasn’t been resolved for you. It is my understanding that you are frustrated with not being able toapply for pre-approval on a house until your credit is repaired due to an additional pull of your credit while we were obtaining financingfor you. I have done the research and saw that there were pulls of your credit from us then the loan was purchased by one of them.If you asked that we send it to only one Bank or C.U., I apologize, it is not our practice However, I need to say that one or two additionalpulls should not adversely affect your credit much at all. The bureaus aren’t set up that way. In any case, we still want to help you withthis. First thing that needs to happen is you submitting a complaint with the Credit Bureau and then they will contact us, through properchannels, and then we can fix it with them to get it removed. If my understanding of this situation is incorrect, please let me know so I canbetter understand and remedy the situation. If you feel you need to call me that would be great or you can reach me by email as well. My direct info is below. Again, I apologize for the inconvenience and for not responding through email after trying you by phone.I/we should have. I am copying this email to the Revdex.com so they too can see our communications. Sincerely, Spencer C***Ken Garff GMC/BuickGeneral Sales [email protected]

The customer, *** *** made contact with myself, Mathew G***, on Monday 6/27/at 4:p.m., regarding an issue that happened during an oil change service being done in our service department on 6/25/I was notified at that time that the technician, Joshua, reported to the
customer that the dipstick in the Fiat was broken during the oil changeI confirmed with Josh who stated the dipstick seemed to be stuck in the dipstick holder tighter than normally allowed, and thus the end of the dipstick came off when being removed. While we felt there was no negligence on the technician's part for the dipstick breaking, but more of a design flaw of the Fiat, we offered to replace the dipstick at no charge for the customer, as well as offered the customer a courtesy vehicle for transportation and a $gas voucher for their inconvenience in having to come back down to our storeThe dipstick was ordered at this time.The dipstick came in on 7/6/2016, at which time I left a voicemail for the customer, at 2:p.mnotifying her that the part had arrivedI received a call from the customer on 7/8/2016, wanting a better resolution*** wanted a refund on the services used in the past for the inconvenience of having to come down to our store againAt which point I declined her requested resolution based upon the fact that we were obligated to repair the mechanical failure of the dipstick, a relatively simple to fix part, but that a mechanical failure of a vehicle does not obligate us to refund work done in the past, as vehicle will have mechanical issues and I felt that our offer for recompense was more than fair and much greater than the industry standardAt which point the customer requested to speak to a manager higher than myselfI printed her information for our service manager to give her a callOur records indicate through our phone system that contact was attempted to be made the next Monday.I then received a phone call from the customer on 7/14/at 9:a.mupset that she had not received a call from a managerDuring the course of the conversation I expressed that *** was being rude and asked if I could finish speakingAt which point when the behavior continued I disconnected the phone call and provided her information to our Assistant Service Manager Chad C***Chad spoke to *** later in the afternoon, denying ***'s request for recompense, stating that the resolution was not reasonable in accordance with the mechanical failure of a part that we had already offered to fix, and as we offered to provide financial and travel assistance, which we were not obligated to doChad Scheduled the customer for an appointment on 7/16/for the replacement of the dipstick, for which the customer did not show for

Regarding Complaint #*** To whom it may concern: After reading Mr***’s last response, we will not call him to try and rectify any further. We will just wait until he submits the form, we sent him, to the credit bureau to see what happens and then we’ll see what we can do after that. Spencer C***General Sales ManagerKen Garff Buick/[email protected]

We have had the customer's Dodge Dart times, starting on 6/8/and continuing until 9/8/for the last date of repairThe repair on 6/8/was a Module replacement and a software flash for the PCMA rental car was provided and paid for by Chrysler under warranty for the duration of this
repairThe bill was covered under manufacture warranty.The repair on 7/18/was for a "Service Transmission" warning light for the vehicleThis test found that there was a loose connector at transmission solenoid KThe connector was reattached, the transmission was reprogramed, a relearn was performed, and a road test was done to verify repairThe customer was charged $for this service, as a physical defect or in this case a loose connector is not covered under warranty via Chrysler guidelines.The repair on 8/11/was Recall Nwhich required a flash to the PCM as well, also covered under warrantyThe repair on 8/31/the customer stated battery had been replaced days prior to the vehicle being brought into the shopAll indicator warning lights were on (indicator warning light, check engine light, gas delivery light) and were on ONLY when in shift modeBattery had been discharging, had trouble starting, test code P1Cwas stored, also had battery codes stored for low power in TIPMPerformed LOA test for gear shift position circuit Tested for power ground and found all power normalSuspected that the concern was due to low battery voltage before the battery was replacedAll codes were storedCleared the codes then tested transmission position switch and found all working properlyThe vehicle was road tested and verified transmission operationCustomer paid $124.62.The repair on 9/8/the customer's vehicle went into limp modeThe vehicle was towed in and we paid for the towWas road tested separate times to reproduce the concernTested TCM connector, tested circuits F893, T42, Fand TAll circuits operating normallyTRS 1/was found to be at faultWe removed and replaced the valve body assembly at our own cost, of over $in order to help the customer out with the time they had spent in our store without the issue being fully rectifiedThe vehicle was road tested for miles after the repairA rental was provided to the customer and they were not chargedRegarding trading in the vehicle, did work with the customer in September and worked a very aggressive car deal to help the customer with their issueHowever, it was not financially acceptable for the customerThe mechanical issues were not taken into account and the travalue that was given was the same as if the customer had not had these issuesThe customer's powertrain warranty is still in effect and will be until 100K miles or until months from the date of purchaseUnfortunately, "Lemon Law" is not facilitated at the dealership levelIn accordance with Federal Mandate and Lemon Law case is handled directly through the manufacture, Chrysler in this caseWe are happy to help the customer out as much financially as we feasibly canHowever, a repurchase is not something that would happen at our store, nor any retail store in the nation, and would have to be processed directly with Chrysler

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Address: 431 Pine St, Burlington, Vermont, United States, 05401-4726

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