Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrG [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrG [redacted] on November 2, 2015, to discuss his concerns? Due to a processing error, the bi-weekly AutoPay payment that was scheduled for August 14, 2015, did not draftAs such, the late charge assessed was waived and a request to correct the credit reporting has been submitted? A detailed letter of explanation will be sent to MrG [redacted] under separate cover.? PennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.? ? ? ?
Complaint: I am rejecting this response because: This response does not solve the problemI received a letter from them last month telling me that they were looking into my complaint and nothing else was done Regards, [redacted] R***
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsC [redacted] ? to discuss? her? concerns regarding the refinance process on? April 19, 2018.? A detailed letter of explanation will be sent to? MsC [redacted] ’? under separate cover within business days.? ?
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrM***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is? currently in the process of conducting a complete and thorough review of Mr.? M***’s loan to ensure that his concerns are addressed.? On August 20th and August 24, 2015? a PennyMac respersentative called the telephones numbers for MrM***, with? no answer on the telephone linesPennyMac will review MrM***’s concernsand send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11135469, and find that this resolution is satisfactory to me I am still waiting to hear regarding the negative mark on credit report but they have resolved the issue of how I pay my mortgage Regards, K [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of explanation will be sent to Mrs [redacted] under separate cover within business days.? PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsH***? concerns
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms [redacted] to discuss her concerns regarding the escrow on May 25, A detailed letter of explanation will be sent to Ms [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsG***’s concerns
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsH [redacted] ’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review MsH [redacted] ’s concerns to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsW***s’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsW***’s loan to ensure that his? concerns are addressed.? On September 17,? a PennyMac representative called MsW***s on the telephone numbers on? file to discuss her concernsPennyMac is currently in the process of a review? of her concern, and will send a written response in regards to researching her? concerns one the issue has been researched and resolved.? A representative? has contacted MsW***’s to advise her of this information.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Please be advised, a final response was mailed on March 1, PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information.”
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsD***’ ? concerns
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsM [redacted] ’s concerns to our attention and? allowing us the opportunity to respond
Complaint: I am rejecting this response because:I haven't received the notification to see if it satisfies my concernsI will be able to respond if I accept Penny Mac's solution once I receive the letter Regards, N [redacted]
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MsS [redacted] ? ? to discuss? herconcerns regarding the payment made on her account in the incorrect amount.? ? A detailed letter of explanation will be sent to? MsS [redacted] ? ? under separate cover within business days?
Complaint: I am rejecting this response because: This is just a statement of acknowledgment and does not constitute any action on my part Regards, M [redacted]
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsW [redacted] concerns
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsI [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsI [redacted] to discuss her concerns regarding the increase in the monthly payment due to the taxes and insurance on September 13, A detailed letter of explanation will be sent to MsI [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrG [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrG [redacted] on November 2, 2015, to discuss his concerns? Due to a processing error, the bi-weekly AutoPay payment that was scheduled for August 14, 2015, did not draftAs such, the late charge assessed was waived and a request to correct the credit reporting has been submitted? A detailed letter of explanation will be sent to MrG [redacted] under separate cover.? PennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.? ? ? ?
Complaint: I am rejecting this response because: This response does not solve the problemI received a letter from them last month telling me that they were looking into my complaint and nothing else was done Regards, [redacted] R***
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsC [redacted] ? to discuss? her? concerns regarding the refinance process on? April 19, 2018.? A detailed letter of explanation will be sent to? MsC [redacted] ’? under separate cover within business days.? ?
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrM***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is? currently in the process of conducting a complete and thorough review of Mr.? M***’s loan to ensure that his concerns are addressed.? On August 20th and August 24, 2015? a PennyMac respersentative called the telephones numbers for MrM***, with? no answer on the telephone linesPennyMac will review MrM***’s concernsand send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11135469, and find that this resolution is satisfactory to me I am still waiting to hear regarding the negative mark on credit report but they have resolved the issue of how I pay my mortgage Regards, K [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mrs***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of explanation will be sent to Mrs [redacted] under separate cover within business days.? PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsH***? concerns
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms [redacted] to discuss her concerns regarding the escrow on May 25, A detailed letter of explanation will be sent to Ms [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsG***’s concerns
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsH [redacted] ’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review MsH [redacted] ’s concerns to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsW***s’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsW***’s loan to ensure that his? concerns are addressed.? On September 17,? a PennyMac representative called MsW***s on the telephone numbers on? file to discuss her concernsPennyMac is currently in the process of a review? of her concern, and will send a written response in regards to researching her? concerns one the issue has been researched and resolved.? A representative? has contacted MsW***’s to advise her of this information.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Please be advised, a final response was mailed on March 1, PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information.”
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsD***’ ? concerns
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsM [redacted] ’s concerns to our attention and? allowing us the opportunity to respond
Complaint: I am rejecting this response because:I haven't received the notification to see if it satisfies my concernsI will be able to respond if I accept Penny Mac's solution once I receive the letter Regards, N [redacted]
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MsS [redacted] ? ? to discuss? herconcerns regarding the payment made on her account in the incorrect amount.? ? A detailed letter of explanation will be sent to? MsS [redacted] ? ? under separate cover within business days?
Complaint: I am rejecting this response because: This is just a statement of acknowledgment and does not constitute any action on my part Regards, M [redacted]
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsW [redacted] concerns
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsI [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsI [redacted] to discuss her concerns regarding the increase in the monthly payment due to the taxes and insurance on September 13, A detailed letter of explanation will be sent to MsI [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information