Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsH***’s? concerns
“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsC [redacted] ? concerns? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsC***? to discuss? her concerns regarding refinance solicitations on? June 13, 2016.? ? A detailed letter of explanation will be sent to? MsC***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?
Complaint: I am rejecting this response because:No one called me I'm the one that called on the 11th and have had to call back twice to still not have an answerI was told today that at the end of the week they might have and answer as to why the discrepancy in amount due.I am also now being charged fees for foreclosure when my account is not late or behind.I've also explained due to the continual miscommunications and in ability to ensure that my loan is not in jeopardy I want my account sold at no cost to us or increase in amount due.? Regards, [redacted] G***
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrG***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MrG***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mrand MrsB [redacted] ’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Mrand MrsB [redacted] ’s loan to ensure that their concerns are addressed.? PennyMac will send a written response in regards to the researching of their concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information
I am rejecting this response because:? they said they would look into itToo soon to say anything.? Till I See what response I Get and If It's resolved.? So can't Accept Or reject On their statement.? Regards, [redacted] ? G***
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a trimely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH [redacted] to discuss his concerns regarding his request for Loss Mitigation assistance on November 19, 2015.? A detalied letter of explanation will be sent to MrH [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information
Complaint: I am rejecting this response because:I still do not have a check in my hand? I recieved r a call and called back in less than minutes only to get a machineI left a message requesting another call back? It's been weeks and still no check? Anything less than having the money sent with a tracking number is unacceptable since I have been told different times that it has been mailed and have not reviewed it? What good does telling me it was mailed weeks ago (August 26th) do? ? Regards, [redacted] L [redacted]
Complaint: I am rejecting this response because: The response in effect says nothingHowever, after contacting the Revdex.com and other agencies, PennyMac finally released the fundsNew letters from PennyMac stating the loan is under review are hopefully not punishment for having filed this and other complaints.? Regards, G [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrD [redacted] 's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrD [redacted] to discuss his concerns regarding the insurance claim funds on July 7, 2016.? A detailed letter of explanation will be sent to MrD [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsS***' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS [redacted] to discuss her concerns regarding the insurance payment on December 7, A detailed letter of explanation will be sent to MsS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrS***’s concerns to our attention and? allowing us the opportunity to respond
Complaint: I am rejecting this response because:Penny Mac is not accepting responsibility in taking months to add me to wife's account so I could handle the estates businessMy complaint still stands as stated in the original complaintAnd has not been resolved? Regards, M [redacted]
Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrC***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.? Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact MrC [redacted] on September 22, 2015, to discuss his concerns? Regrettably, we were unable to reach MrC [redacted] and a message was left for him with the contact information for the representative assigned to his loan? We will continue to make attempts to reach MrC [redacted] so that we may provide technical support and web assistance.? A letter of explanation? will also be sent to MrC***? under separate cover.? PennyMacvalues and protects its customers’ confidential information.? Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.? ? ? ?
Complaint: I am rejecting this response because:I still have not received any correspondence or resolutionI just keep being given the run aroundI feel the credit records are retaliatory because I have filed complaints with the Revdex.comI want those records removed from my credit report immediately and I want my account corrected immediatelyMy husband, who is also on he mortgage, called and asked to speak with a supervisorHe was told a supervisor would contact him within hoursThis was several days agoThis is absolutely unacceptable.? Regards, B [redacted] ***
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MrF [redacted] to discuss? his? concerns regarding the property taxes.? ? A detailed letter of explanation will be sent to? MrF [redacted] under separate cover within business days.? ?
Thank you for bringing? this matter to our attention.PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely mannerA detailed letter of explanation will be sent to? MrsW***? under separate cover within 5-business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsH***’s? concerns
“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsC [redacted] ? concerns? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsC***? to discuss? her concerns regarding refinance solicitations on? June 13, 2016.? ? A detailed letter of explanation will be sent to? MsC***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?
Complaint: I am rejecting this response because:No one called me I'm the one that called on the 11th and have had to call back twice to still not have an answerI was told today that at the end of the week they might have and answer as to why the discrepancy in amount due.I am also now being charged fees for foreclosure when my account is not late or behind.I've also explained due to the continual miscommunications and in ability to ensure that my loan is not in jeopardy I want my account sold at no cost to us or increase in amount due.? Regards, [redacted] G***
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrG***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MrG***’s loan to ensure that? his concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved
Complaint: I am rejecting this response because it’s not a resolution.? Regards, B [redacted] ***
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mrand MrsB [redacted] ’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Mrand MrsB [redacted] ’s loan to ensure that their concerns are addressed.? PennyMac will send a written response in regards to the researching of their concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information
I am rejecting this response because:? they said they would look into itToo soon to say anything.? Till I See what response I Get and If It's resolved.? So can't Accept Or reject On their statement.? Regards, [redacted] ? G***
Complaint: I am rejecting this response because: To date no correspondence has been received from PennyMac Regards, [redacted] J***
Complaint: I am rejecting this response because: the company still could not figure out how to resolve the issue Regards, H [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a trimely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH [redacted] to discuss his concerns regarding his request for Loss Mitigation assistance on November 19, 2015.? A detalied letter of explanation will be sent to MrH [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information
Complaint: I am rejecting this response because:I still do not have a check in my hand? I recieved r a call and called back in less than minutes only to get a machineI left a message requesting another call back? It's been weeks and still no check? Anything less than having the money sent with a tracking number is unacceptable since I have been told different times that it has been mailed and have not reviewed it? What good does telling me it was mailed weeks ago (August 26th) do? ? Regards, [redacted] L [redacted]
Complaint: I am rejecting this response because: The response in effect says nothingHowever, after contacting the Revdex.com and other agencies, PennyMac finally released the fundsNew letters from PennyMac stating the loan is under review are hopefully not punishment for having filed this and other complaints.? Regards, G [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrD [redacted] 's concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrD [redacted] to discuss his concerns regarding the insurance claim funds on July 7, 2016.? A detailed letter of explanation will be sent to MrD [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsS***' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsS [redacted] to discuss her concerns regarding the insurance payment on December 7, A detailed letter of explanation will be sent to MsS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrS***’s concerns to our attention and? allowing us the opportunity to respond
Complaint: I am rejecting this response because:Penny Mac is not accepting responsibility in taking months to add me to wife's account so I could handle the estates businessMy complaint still stands as stated in the original complaintAnd has not been resolved? Regards, M [redacted]
Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrC***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner.? Upon receipt of the Revdex.com notification, a PennyMacRepresentative attempted to contact MrC [redacted] on September 22, 2015, to discuss his concerns? Regrettably, we were unable to reach MrC [redacted] and a message was left for him with the contact information for the representative assigned to his loan? We will continue to make attempts to reach MrC [redacted] so that we may provide technical support and web assistance.? A letter of explanation? will also be sent to MrC***? under separate cover.? PennyMacvalues and protects its customers’ confidential information.? Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.? ? ? ?
Complaint: I am rejecting this response because:I still have not received any correspondence or resolutionI just keep being given the run aroundI feel the credit records are retaliatory because I have filed complaints with the Revdex.comI want those records removed from my credit report immediately and I want my account corrected immediatelyMy husband, who is also on he mortgage, called and asked to speak with a supervisorHe was told a supervisor would contact him within hoursThis was several days agoThis is absolutely unacceptable.? Regards, B [redacted] ***
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MrF [redacted] to discuss? his? concerns regarding the property taxes.? ? A detailed letter of explanation will be sent to? MrF [redacted] under separate cover within business days.? ?
Thank you for bringing? this matter to our attention.PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely mannerA detailed letter of explanation will be sent to? MrsW***? under separate cover within 5-business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here