Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10973289, and find that this resolution is satisfactory to me Regards, M [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrS [redacted] to discuss his concerns regarding the application of his payments on June 14, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrW [redacted] ’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is? currently in the process of conducting a complete and thorough review of Mr.? W [redacted] ’s loan to ensure that his concerns are addressedOn August 17th and August 24, a PennyMac? representative called the telephones numbers for MrW [redacted] ’s, with no? answer on the telephone linePennyMac will review MrW [redacted] ’s concerns? and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11951206, and find that this resolution is satisfactory to me I received a call from D [redacted] at Penny Mac today, I explained my complaint again and was told the matter would be reviewed with a supervisorI await their decision, so far I have not seen any activity or internal messages on my loan account page Regards, C [redacted]
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accuratemannerThank you for forwarding MsJ [redacted] concerns to our attention and? allowing us the opportunity to respond.Our office is in the process of completing a thorough review? of MsJ [redacted] loan to ensure that her concerns are addressed.? PennyMac will send a written response in? regards to researching her concerns once the issue has been researched and? reviewedA response has been mailed to MsJ [redacted] on September 2, 2015? regarding her concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personalinformation to the Revdex.com site as we do not disclose our borrowers’ personal information
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsP [redacted] ’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsP [redacted] ’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved
Revdex.com: I have reviewed the response made by the business and continue to await a satisfactory resolution to this issue from them Regards, [redacted] ? R [redacted]
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”)? the opportunity to review and respond to MrC***’s? concerns.PennyMac? strives to provide? superior customer service and? respond? to all inquiries? in a? timely? manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MrC [redacted] to discuss his concerns regarding the application of his payments? on? September 29, 2015.? ? A? detailed letter of explanation will be sent to MrC [redacted] under separate cover? within business days.? ? PennyMac? values and protects? its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal? information to the Revdex.com site as we do not disclose ourborrowers’? personal? information? ?
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsG [redacted] to discuss? her? concernsA detailed letter of explanation will be sent to? MsG***? under separate cover within business days.? ?
In addition to sending a detailed, written response to MsM [redacted] on September 29, 2015, a PennyMac representative spoke with MsM [redacted] on October 7, 2015, and confirmed that her concerns have been addressed? MsM [redacted] has been provided with the direct contact information for the representative assigned to her complaint?
Complaint: I am rejecting this response because: This is what I have been trying to do since DecemberI want a fair re-payment plan with the month leftThis month I can pay the current month and don't want my credit history to be affected or keep receiving harassing letter from themI want to pay and had never had the intention of losing the house I obtained with sacrifices Regards, L [redacted] ***
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsW***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsW***’s loan to ensure that? his concerns are addressed.? A representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Complaint: I am rejecting this response because: I only am allowed days to respond and the response I was sent states they are currently reviewing my information, but no changes have been made to my account at this time Regards, A [redacted] ***
Complaint: I am rejecting this response because:I have ? other heard back from this company even WITH the complaint.Their response is generic and patronizing, as they have not done anything nor reached out to resolve or make the situation better and even worse to accept responsibility and correct their wrong Regards, [redacted]
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and we will respond to MrJ [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10976428, and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: I am rejecting this response because: the only way I was able to get help with my issue was contacting Revdex.com and FTC now my online account does workHowever, during my call I requested my transcript and notes that are on my accountI cannot say I am satisfied until I receive that, since the only way to get what I want is to complainI do not feel comfortable closing this complaint until I receive all requested materialsOnce I receive the requested materials I will be okay closing this complaint, I do not want to call Penny Mac again their customer service representative hung up on me.? Regards, D [redacted] A [redacted]
Complaint: I am rejecting this response because:The PennyMacUSA said they will send me a letter? in thirty daysI never recieved the letter.Regards, R [redacted] ***
“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrH***’s ? concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MrH [redacted] to discuss? his concerns regarding payoff of the loan on? July 26, 2016.? ? A detailed letter of explanation will be sent to? MrH***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10973289, and find that this resolution is satisfactory to me Regards, M [redacted]
Complaint: I am rejecting this response because: ? They have not resolved anything Regards, J [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrS [redacted] 's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrS [redacted] to discuss his concerns regarding the application of his payments on June 14, A detailed letter of explanation will be sent to MrS [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrW [redacted] ’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is? currently in the process of conducting a complete and thorough review of Mr.? W [redacted] ’s loan to ensure that his concerns are addressedOn August 17th and August 24, a PennyMac? representative called the telephones numbers for MrW [redacted] ’s, with no? answer on the telephone linePennyMac will review MrW [redacted] ’s concerns? and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11951206, and find that this resolution is satisfactory to me I received a call from D [redacted] at Penny Mac today, I explained my complaint again and was told the matter would be reviewed with a supervisorI await their decision, so far I have not seen any activity or internal messages on my loan account page Regards, C [redacted]
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accuratemannerThank you for forwarding MsJ [redacted] concerns to our attention and? allowing us the opportunity to respond.Our office is in the process of completing a thorough review? of MsJ [redacted] loan to ensure that her concerns are addressed.? PennyMac will send a written response in? regards to researching her concerns once the issue has been researched and? reviewedA response has been mailed to MsJ [redacted] on September 2, 2015? regarding her concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personalinformation to the Revdex.com site as we do not disclose our borrowers’ personal information
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsP [redacted] ’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsP [redacted] ’s loan to ensure that? her concerns are addressed.? PennyMac’s? representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved
Revdex.com: I have reviewed the response made by the business and continue to await a satisfactory resolution to this issue from them Regards, [redacted] ? R [redacted]
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”)? the opportunity to review and respond to MrC***’s? concerns.PennyMac? strives to provide? superior customer service and? respond? to all inquiries? in a? timely? manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MrC [redacted] to discuss his concerns regarding the application of his payments? on? September 29, 2015.? ? A? detailed letter of explanation will be sent to MrC [redacted] under separate cover? within business days.? ? PennyMac? values and protects? its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal? information to the Revdex.com site as we do not disclose ourborrowers’? personal? information? ?
PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsG [redacted] to discuss? her? concernsA detailed letter of explanation will be sent to? MsG***? under separate cover within business days.? ?
In addition to sending a detailed, written response to MsM [redacted] on September 29, 2015, a PennyMac representative spoke with MsM [redacted] on October 7, 2015, and confirmed that her concerns have been addressed? MsM [redacted] has been provided with the direct contact information for the representative assigned to her complaint?
Complaint: I am rejecting this response because: This is what I have been trying to do since DecemberI want a fair re-payment plan with the month leftThis month I can pay the current month and don't want my credit history to be affected or keep receiving harassing letter from themI want to pay and had never had the intention of losing the house I obtained with sacrifices Regards, L [redacted] ***
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsW***’s concerns to our attention and? allowing us the opportunity to respond Upon receipt of the Revdex.com notification, our office is in the? process of completing a thorough review of MsW***’s loan to ensure that? his concerns are addressed.? A representative will send a written response in regards to researching his? concerns as the issue is currently being researched and will be resolved PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information
Complaint: I am rejecting this response because: I only am allowed days to respond and the response I was sent states they are currently reviewing my information, but no changes have been made to my account at this time Regards, A [redacted] ***
Complaint: I am rejecting this response because:I have ? other heard back from this company even WITH the complaint.Their response is generic and patronizing, as they have not done anything nor reached out to resolve or make the situation better and even worse to accept responsibility and correct their wrong Regards, [redacted]
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and we will respond to MrJ [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10976428, and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: I am rejecting this response because: the only way I was able to get help with my issue was contacting Revdex.com and FTC now my online account does workHowever, during my call I requested my transcript and notes that are on my accountI cannot say I am satisfied until I receive that, since the only way to get what I want is to complainI do not feel comfortable closing this complaint until I receive all requested materialsOnce I receive the requested materials I will be okay closing this complaint, I do not want to call Penny Mac again their customer service representative hung up on me.? Regards, D [redacted] A [redacted]
Complaint: I am rejecting this response because:The PennyMacUSA said they will send me a letter? in thirty daysI never recieved the letter.Regards, R [redacted] ***
“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrH***’s ? concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MrH [redacted] to discuss? his concerns regarding payoff of the loan on? July 26, 2016.? ? A detailed letter of explanation will be sent to? MrH***? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.? Tell us why here