Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsD***’? concerns
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrL***'s? concerns.PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MrsL***? ? to discuss? her? concerns regarding? the application? of? her? payments? on? October 26, 2015.? ? A detailed letter of explanation will be sent to? Mrs.? L***? ? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the? Revdex.com? site as we do not disclose our? borrowers’? personal information“? ?
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? Ms***’s ? concerns
Please be advised, a response was sent to MrA [redacted] on or around December 13, 2017.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information
Complaint: I am rejecting this response because:hi,? I? am sorry? I? missed the Revdex.com responses, they were going to spammy issue has NOT been resolved and it is getting worse, much worsethis was the original complaint: I started a refinancing loan with PennyMac several weeks agoat the time? I? was given a list of documentation, all of which? I? providedI then paid an origination fee, rate lock fee, and appraisal feeI kept being told that they had ALL they needed and were just waiting on the appraisalsuddenly, they sent me a list twice as long of documents they needI believe they intentionally waited until? I? had paid all those fees and was locked in with them to ask for unreasonable amounts of documentation with the purpose of making me abandon the loan and move onSince I initially reached out to you it appeared to be getting better, but now they are back to the beginning where they are asking for information? I? have provided in now multiple occasionsI? dont? know what else to do,? ive? spent over $trying to get this refinance done and they appear to just want to keep the money!I need them to either issue the loan or refund all my expensesthey keep dragging their feet hoping ill just give up and let them keep my money! Regards, [redacted] C [redacted]
“Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal informationTell us why here
[To assist us in bringing this matter to a close, you give us a reason why you are rejecting the response If no reason is received your complaint will be closed] ? ? Pennymac has giving no explanation on how they are going ? to take care ? and resolve this but only they recieved a message? I would like a call, department whoa ha Complaint: I am rejecting this response because: Regards, ? ? ? pennymac has only acknowledged ? implant but no info who, what department and how there going to tesolve!? ? ? ? ? ? Louis Elliott
Complaint: I am rejecting this response because:? No one from Penny mac Has reached out to me and has neither called or explained anythingThey did send me a generic letter stating that everything was correct but they did not show me any evidence in the way of and actually statement and how the numbers add upI want to see a copy of the pay off statement dated May 25th, and the then the way the payoff was calculatedThey refuse to show me the numbers at they relate to the pay off quote I received from may 25thI made my May payment so in my opinion the interest should have been much lowerThey charged me interest from May 1st, but They fail to recognize that I paid my may payment but they did not calculate that fact into their calculations Regards, M [redacted]
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrC [redacted] ’s concerns to our attention and? allowing us the opportunity to respond
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to your concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? A detailed letter of explanation will be sent under separate cover within business days? PennyMac? values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com? site as we do not disclose our borrowers’? personal information.?
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrD***’ concerns
Complaint: I am rejecting this response because I have notified PennyMac on several occasions about this issue and they have not responded with any resolution.? This response is now advising me I will receive information within days so the issue is still on going and to accept the day notice letter as a resolution is premature at this time.? Since I have not received any information from PennyMac to resolve this matter I must leave the complaint open until I receive a resolution within the days PennyMac has noted.? ? ? Regards, T [redacted]
Complaint: I am rejecting this response because:I regret having to get this in-depth about this issueI am not just complainingI really need helpI purchased my home in at the price of $219,I currently owe $129,PMI should have been cancelled around $170,I am a 100% Disabled VeteranI get funds on the 1st of each monthOn the next to last day of the month I mail all monthly paymentsPennyMac has processed my payment as early as the 5th of the month, never later than the 10thSince I refuse to pay electronically PennyMac is processing my payment later and laterAs of today my payment has not been processedThereby causing me to be late, negatively affecting my creditAlong with the issues I am already experiencing with PennyMac, it appears I have to start sending payments in certified formI make timely paymentsI have no idea why I am not treated as a good paying customerAny help in this matter will be greatly appreciated Regards, [redacted] L***
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsM [redacted] 's? concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12517962, and find that this resolution is satisfactory to me Regards, [redacted] G [redacted] Will see if the Pennymac company contact me and resolve the problem satisfactory Thanks Revdex.com
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrP [redacted] ’s ? concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11178307, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC***'s concerns.PennyMac strives to provide superiro customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsC [redacted] to discuss her concerns regarding the refinance on December 17, Regrettably, we were unable to reach her and a voicemail was left with the contact informationA detailed letter of explanation will be sent to MsC [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsD***’? concerns
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrL***'s? concerns.PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the? Revdex.com? notification, a PennyMac? Representative? contacted? MrsL***? ? to discuss? her? concerns regarding? the application? of? her? payments? on? October 26, 2015.? ? A detailed letter of explanation will be sent to? Mrs.? L***? ? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the? Revdex.com? site as we do not disclose our? borrowers’? personal information“? ?
Complaint: I am rejecting this response because: there is no resolution, only a message saying the complaint will be reviewed Regards, B***
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? Ms***’s ? concerns
Please be advised, a response was sent to MrA [redacted] on or around December 13, 2017.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information
Complaint: I am rejecting this response because:hi,? I? am sorry? I? missed the Revdex.com responses, they were going to spammy issue has NOT been resolved and it is getting worse, much worsethis was the original complaint: I started a refinancing loan with PennyMac several weeks agoat the time? I? was given a list of documentation, all of which? I? providedI then paid an origination fee, rate lock fee, and appraisal feeI kept being told that they had ALL they needed and were just waiting on the appraisalsuddenly, they sent me a list twice as long of documents they needI believe they intentionally waited until? I? had paid all those fees and was locked in with them to ask for unreasonable amounts of documentation with the purpose of making me abandon the loan and move onSince I initially reached out to you it appeared to be getting better, but now they are back to the beginning where they are asking for information? I? have provided in now multiple occasionsI? dont? know what else to do,? ive? spent over $trying to get this refinance done and they appear to just want to keep the money!I need them to either issue the loan or refund all my expensesthey keep dragging their feet hoping ill just give up and let them keep my money! Regards, [redacted] C [redacted]
“Please be advised, you will received a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal informationTell us why here
[To assist us in bringing this matter to a close, you give us a reason why you are rejecting the response If no reason is received your complaint will be closed] ? ? Pennymac has giving no explanation on how they are going ? to take care ? and resolve this but only they recieved a message? I would like a call, department whoa ha Complaint: I am rejecting this response because: Regards, ? ? ? pennymac has only acknowledged ? implant but no info who, what department and how there going to tesolve!? ? ? ? ? ? Louis Elliott
Complaint: I am rejecting this response because:? No one from Penny mac Has reached out to me and has neither called or explained anythingThey did send me a generic letter stating that everything was correct but they did not show me any evidence in the way of and actually statement and how the numbers add upI want to see a copy of the pay off statement dated May 25th, and the then the way the payoff was calculatedThey refuse to show me the numbers at they relate to the pay off quote I received from may 25thI made my May payment so in my opinion the interest should have been much lowerThey charged me interest from May 1st, but They fail to recognize that I paid my may payment but they did not calculate that fact into their calculations Regards, M [redacted]
PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrC [redacted] ’s concerns to our attention and? allowing us the opportunity to respond
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to your concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? A detailed letter of explanation will be sent under separate cover within business days? PennyMac? values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com? site as we do not disclose our borrowers’? personal information.?
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrD***’ concerns
Complaint: I am rejecting this response because I have notified PennyMac on several occasions about this issue and they have not responded with any resolution.? This response is now advising me I will receive information within days so the issue is still on going and to accept the day notice letter as a resolution is premature at this time.? Since I have not received any information from PennyMac to resolve this matter I must leave the complaint open until I receive a resolution within the days PennyMac has noted.? ? ? Regards, T [redacted]
Complaint: I am rejecting this response because:I regret having to get this in-depth about this issueI am not just complainingI really need helpI purchased my home in at the price of $219,I currently owe $129,PMI should have been cancelled around $170,I am a 100% Disabled VeteranI get funds on the 1st of each monthOn the next to last day of the month I mail all monthly paymentsPennyMac has processed my payment as early as the 5th of the month, never later than the 10thSince I refuse to pay electronically PennyMac is processing my payment later and laterAs of today my payment has not been processedThereby causing me to be late, negatively affecting my creditAlong with the issues I am already experiencing with PennyMac, it appears I have to start sending payments in certified formI make timely paymentsI have no idea why I am not treated as a good paying customerAny help in this matter will be greatly appreciated Regards, [redacted] L***
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsM [redacted] 's? concerns
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrR***’s concerns.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12517962, and find that this resolution is satisfactory to me Regards, [redacted] G [redacted] Will see if the Pennymac company contact me and resolve the problem satisfactory Thanks Revdex.com
Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MrP [redacted] ’s ? concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11178307, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC***'s concerns.PennyMac strives to provide superiro customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MsC [redacted] to discuss her concerns regarding the refinance on December 17, Regrettably, we were unable to reach her and a voicemail was left with the contact informationA detailed letter of explanation will be sent to MsC [redacted] under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information