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Keys LLC

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Keys LLC Reviews (120)

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsA [redacted] ’s ? concerns

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsK [redacted] ’s ? concerns? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MsK [redacted] to discuss? her concerns regarding payment process on? January 24, 2017.? ? A detailed letter of explanation will be sent to? MsK [redacted] under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrM [redacted] ’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.? Upon receipt of the Revdex.com notification, PennyMac confirmed that the servicing of MrM [redacted] ’s loan was transferred to PennyMac, effective September 1, As such, PennyMac requested that MrM [redacted] ’s previous servicer forward the September mortgage payment to PennyMac and a credit correction was submitted to the credit bureaus on behalf of MrM [redacted] .MrM [redacted] was provided with a substantive response that addresses his concerns.? A letter of explanation was sent to MrM [redacted] under separate cover.? ? PennyMac values and protects its customers’ confidential information.? Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information? ? ?

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsSmith’s ? concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11487385, and find that this resolution is satisfactory to me They claim they are working on this and will resolve itHopefully that is the caseWe shall see Regards, [redacted] ***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MrB***’s concerns to our attention and? allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office is? currently in the process of conducting a complete and thorough review of MrB***’s? loan to ensure that his concerns are addressed? On August 24, a PennyMac representative called the telephone number? for MrB***’s, with no answer on the telephone linePennyMac will review MrB***’s? concerns and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential? informationDue to privacy reasons, we will refrain from posting any personal? information to the Revdex.com site as we do not disclose our borrowers’ personal? information

Complaint: I am rejecting this response because:? This is not a resolution.? This is just a response.? I will accept and close the complaint once this has been resolved.? Regards, [redacted] P [redacted]

Complaint: I am rejecting this response because: This company only contacted me while I was at work and unable to answerWhen I went to return their call they did not answer and I left a messageThey have not returned my callThey have not accepted the consequences of their actions in mishandling my mortgage and have not offered to eat the cost of their error but instead of passed that cost on to me Regards, E [redacted] ***

Complaint: I am rejecting this response because: I received an initial call from Javier Alcala at PennyMac and was to receive a secondary followup call from Loss Mitigation,? I'm still waiting.......? ? Regards, [redacted] M [redacted]

Please be advised a detailed letter of explanation will be sent under separate cover within business days from the date the complaint was received.? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our borrowers’? personal information.?

Complaint: I am rejecting this response because:My issue has not been resolved yet? I will keep this complaint active and open until I receive either a date when a check will be sent to me, or actually receive a check in the mail to start repairs on my house Regards, B [redacted]

“Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? Ms [redacted] ? concerns PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? Ms [redacted] ? to discuss? her concerns regarding her January loan payment? on? February 10, 2016.? ? A detailed letter of explanation will be sent to? Ms [redacted] ? under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information.?

Complaint: I am rejecting this response because: I was contacted by a K [redacted] on Friday Nov18th and she was goIng to contact me today Nov 21st regarding this! I feel a written response is not acceptable to get back to me regarding this since my payment for Dec is almost due! This issue hopefully will be addressed today but until it is I am following through my complaint! I am at work and should be allowed more than minutes to respond! This nowfor me has taken me away from my Job over hrs plus my husbands job for almost hours when we have sent all the documents proving it was posted and deposited in PennyMac account my bank is willing to fight this all the way as well! Thank you? Regards, [redacted] R***

Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? MsL [redacted] 's? concerns.? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the? Revdex.com? site as we do not disclose our? borrowers’? personal information.?

PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsD***? to discuss her? concerns.? ? A detailed letter of explanation will be sent to? MsD***? under separate cover within business days.? ?

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide? superior customer service and process all transactions in a timely and accurate? mannerThank you for forwarding MsS***’s concerns to our attention and? allowing us the opportunity to respond

Complaint: 11848095? ? I am rejecting this response because: ? I spoke with PennyMac personnel handling this complaint, D [redacted] at ###-###-####, who confirmed that an investigation of this complaint is still underway; even though, [redacted] knows that I spoke with PennyMac personnel, Sarah Harding, who investigated already and determined that the credit report inaccurately reflects the true payment history? It appears that [redacted] will not assist with updating the credit report just as S [redacted] did not Regards, [redacted] H [redacted]

Tell us why here Thank you for bringing? this matter to our attention and allowing PennyMac Loan? Services,LLC (“PennyMac”) the opportunity to review and respond to? N [redacted] concerns.? PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? reached out to? MrsJackson to discuss? her concerns regarding a repayment plan and reinstatement figures on? November 4, 2016.? ? A detailed letter of explanation will be sent to? MrsJackson under separate cover within business days.? ? PennyMac? values and protects its customers’ confidential? information.? Due to privacy reasons, we will refrain from? posting? any personal information to the Revdex.com site as we do not disclose our? borrowers’? personal information

PennyMac? strives to provide superior customer service and? respond to all inquiries? in a? timely manner.? Upon receipt of the Revdex.com notification, a PennyMac? Representative? contacted? MsH***? to discuss? her? concerns on? June 11, 2018.? ? A detailed letter of explanation will be sent to? MsH***? under separate cover within business days.? ?

Complaint: I am rejecting this response because: PennyMac called me one time, during work hours when I could not answerI returned that call and left a messageThey never called me back after thatI then got a letter saying I still owe for their accounting error and payment will go from around $a month to $(a very large increase in my budget for a single person household)I'm disappointed by their mismanagement of the largest fiscal investment in my life and by their response to their errorI have little confidence that this will be rectified without taking a hit to my wallet and I have little confidence this won't happen againI feel very stressed that they are not calculating my payment properly and putting my payments where they need to go Regards, E [redacted] ***

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