Kia Motors Finance

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An update has been sent an update to Experian, TransUnion and Equifax to reflect...

that the account is Paid/Closed with no delinquency after the return date. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have requested Kia to provide me with the details of how the vehicle was disposed and the costs of it. I do not accept their statement saying the costs are accurate based on their findings. This is the core of my complaint of their previous responses
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s account is delinquent and past maturity which is the reason they...

are receiving collection efforts.
Per the customer’s request, we will make note of their intent to make a final payment for the full balance on 5/30/2015, and will work to reduce the collection efforts until that time.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s account has been reviewed and an update to the credit reporting has...

been sent to Experian, Equifax and TransUnion. A response letter was mailed to the customer on 6/28/2017 and 8/1/2017. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
When an invoice for Personal Property Taxes due on a customer’s account is...

received by KMF, it is paid by KMF and assessed to the customer’s account. We have contacted the Chesapeake City Treasurer to request an abatement for the customer’s 2016 Personal Property Taxes.
The customer’s Personal Property Tax balance will be adjusted if/when an abatement is received from the Chesapeake City Treasurer.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our original response, Kia Motors Finance (KMF) takes its commitment to the fair treatment of its customers, and prospective customers, very seriously. KMF will not base any decision on race, color, religion, national origin, sex, marital status, age or source of income or any other protected classes under applicable laws. 
The lease-end inspection was completed by an independent third party inspection company, who determined the charges in question.  KMF has reviewed the charges and they accurately reflect the condition of the vehicle.
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer accrued late fees as a result of paying late for his July and August...

payments.  The late fees were then communicated to the customer on his monthly statements.
As a courtesy to the customer, we have weaived one of the late fees.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would have appreciated a returned call. I never received a check in the mail, but I also never requested for one either. They are missing the point that they tried to take 377 dollars from a paying customer and did not bother to contact them about the situation themselves. I still refuse to pay any further bills until someone from Kia contacts me themselves.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See my registered letter to Kia dated 11/22/2017. I have never received a response to it. I maintain that the charge made by Kia is not justified. For one, the vehicle was inspected by the same people who leased it to me in the first place - the KIa operation in Williston Vt - and they found nothing amiss. The second is that the costs mentioned by Kia for these so-called damages are wildly inflated. 
Regards,
[redacted]

Clarification KIA finance has harassing me with calls to rectify a deceased persons account which I am not responsible for

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the credit reporting for the account and confirmed that it...

accurately reflects the customer’s payment history. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

We apologize for the concern & would like to gather more information. Someone on our team will be reaching out to you within the next 2-3 business days. Tell us why here...

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The payment the customer referenced has been reapplied to the account. Additionally...

we have submitted a request to Experian, Equifax and TransUnion to update their records to reflect that the customer’s payment due 12/01/2016 was received on time.  KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer requested a one-month extension on 2/11/2015.  The required...

paperwork was faxed to the customer on 2/13/2015 and again on 3/3/2015.
At this time, the timeframe for the extension request has expired due to our not receiving the signed paperwork back from the customer.
Should the customer still require assistance in the form of an extension, she may contact us to request one.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This does not resolve my issue you all violated my privacy and my ill father in law as well.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have been in contact with the customer to assist with her concerns and...

provide a resolution.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
While KMF is sensitive to the concerns expressed by the customer, it appears...

that there exists some confusion regarding the assessment of Excess Wear and Use charges. 
In the complaint, the customer expresses frustration and concern that there was an assessment of Excess Wear and Use after the return of the Vehicle at lease end. The lease-end inspection is completed by an independent third party inspection company, who determined the charges in question.  It is not completed by a Dealer or an employee of a Dealer.
Additionally, KMF provides our customers with a Lease End kit that includes instruction on completing a self-assessment of Excess Wear and Use charges, providing the customer with both an estimate of liability and the opportunity to have repairs completed prior to returning their leased vehicle.
The Excess Wear and Use charges are accurate and due from the customer.
 
Please understand that KMF takes its commitment to the fair treatment of its customers, and prospective customers, very seriously. KMF will not base any decision on race, color, religion, national origin, sex, marital status, age or source of income or any other protected classes under applicable laws. 
 
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The Milton, FL DMV office told me today (1-3-2018) that Kia Finance has not released the electronic hold on my paid off auto loan and so they cannot print the title; there is nothing stopping Kia Finance from finishing the job and removing the electronic hold but they only delay and make invalid excuses; I have purchased a vehicle and a clear title and they have not delivered.]
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. As an indirect automotive finance company, KMF is not related to the dealer, and...

was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  As such, if any deal was made between the customer and dealer to cover the remaining balance of the vehicle loan, the customer would need to refer to the dealer for further assistance.  KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. The customer was billed for the difference of the adjusted lease balance less the realized value of the vehicle, as detailed on the final invoice mailed on 2/03/2017. The credit reporting for the customer’s contract accurately reflects their payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.