Kia Motors Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am appalled by their response.  When I called in February(February 26th to be exact) and spoke to [redacted] at 5:05pm, I clearly asked him what the balance on the account was.  He clearly stated not once but twice, and I will quote him, the account is closed and there is a ZERO balance because they received the car back.  I said Thank You for the clarification.  Then almost 3 months later  I receive a notice from Kia that I owe them $812.34.  When I called on May 15th I informed the woman, Nick what I was told in February.  She said it takes time to close out an account and figure what is owed.  I clearly stated that was unfair because I was informed by Kia's representative that there was a zero balance on the account.  Your representative should have never have told me the account was closed and had a zero balance.  She stated you owe the money and I might add she was quite nasty.  I asked to speak to a supervisor and she said no one was available.  Then "[redacted]" called me back on May 20th and left  a message.  I called back but she was unavailable again so I spoke to Nestor.  He informed me that [redacted] put on the account I would have to pay $208.00 a month.  I told him I could not afford that because I was paying a car payment.  I asked if I could pay $50.00 and he stated no that after 60 days I would be put into collections.  I clearly said I was very unhappy and that I would like to speak to [redacted] but he said she was not available.I did try and work out something but [redacted] was not willing to.  Since May 20th I have received nothing in the mail from Kia.  I did, however, find out from my credit report that they put delinquent on my account which now hurts my credit score.  I am so frustrated with them.  This whole situation was truly unfair and they were not willing to work with me.  I really wish my conversations were taped, especially the call that took place on February 26th at 5:05pm.  Whoever responded to my complaint clearly fabricated the conversation that actually took place when they wrote "The customer did contact KMF in February 2015, to request a reduction in her final invoice. At no time was she advised that her lease had no balance nor that is was now closed."  Never did I ever ask for a "reduction for the final invoice."  I was clearly told "the account is closed and there is a zero balance."  I repeated that to [redacted] on February 26th at 5:05pm, Nick on May 15th at 5:41pm, and Nestor on May 20th at 6:07pm.  I am not satisfied at all with the false statement for the response to my complaint.I am attaching the statement I received in February with the documentation from the phone call.  I am also attaching another complaint that I filed on May 20th to the Consumer Complaint Agency.Thank you for trying to resolve an issue that Kia caused by misleading a customer.  I also should inform you that I was an excellent customer paying my bill on time during the entire lease.
Regards,
[redacted]

Due to the status of the customer’s account certain accesses are limited.  Should the customer want to discuss their options, they may do so by contacting a supervisor at1-844-255-9182,Monday to Friday, 8 am to 4:30 pm CST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the information provided by the customer and are closing her...

account.  The status will be updated with the bureaus to reflect Closed/Paid with a zero balance.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the customer’s request the title will be sent to the DMV via courier...

service.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s vehicle title was mailed to the refinancing bank on 4/04/2017. Since...

the bank did not receive the original title, we have requested for a duplicate title. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer did not update their mailing address prior to submitting their payoff....

The title was released to the address on file at the time the payoff was processed.KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 My recent complaint expired I didn't realize it until just yesterday. Kia Motors Finance is saying they have no complaint on file...I'm still waiting for a manager to contact me back. I sent them the full amount I owed because I didn't want my credit messed up...they owe me a lot of money for a refund. They were trying to charge me $380 per wheel for damage which they agreed once they received my complaint to accept $65 per wheel. I need that refund and I feel they're jerking me around because they're not happy with the decision what else can be done? Thank you [redacted] Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My recent complaint expired I didn't realize it until just yesterday. Kia Motors Finance is saying they have no complaint on file...I'm still waiting for a manager to contact me back. I sent them the full amount I owed because I didn't want my credit messed up...they owe me a lot of money for a refund. They were trying to charge me $380 per wheel for damage which they agreed once they received my complaint to accept $65 per wheel. I need that refund and I feel they're jerking me around because they're not happy with the decision what else can be done? Thank you [redacted] S. [redacted]
Regards,
[redacted]

Revdex.com:
Kia Motors Finance requested that I provide the phone number that was being called. Please let them know that the phone nu.ber is [redacted] and or [redacted]. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your assistance, ,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Upon receiving the customer’s complaint, we have reached out to him and left a...

message as we would require additional information to research the possibility of removing the delinquent credit reporting as requested.  As of the date of this rersponse, the customer has not returned messages left for him.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being reported late for her December 10, 2015 due date.  The...

payment was not satisfied until February 4, 2016.
The customer did request an extension for the December payment, but the request was made on 2/4/2016, when the account was already 30+ days delinquent.  As such, we are unable to remove the delinquency in question.  The credit reporting is accurate.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the customer to apologize for the automatic payment deduction...

that took place after the vehicle was returned. The customer has been issued a refund for the excess payment after the cost of excess wear repairs. The customer said they are satisfied with this outcome.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint.
The dealership in question contacted KMF on 9/24/15 to
advise...

they would be sending in the amount to satisfy the customer’s
obligations.  On 10/4/2015, we received
those funds.
KMF will ensure that the customer’s credit reporting for
their account does not have any negative marks as a result of these
delays.  We have sent an update to
Equifax, Experian and TransUnion to ensure the account has not been reported negatively after the maturity date of his lease.  Please allow 10 business days for the updates
to be reflected on the customer’s reports. 
If after that time, should the customer still have a credit report indicating
otherwise, please provide the name of the credit reporting company and we will
send an update reflecting all payments as being made on time.
KMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us.  Without customers like this, holding us to
the highest level of customer service, we would not recognize where we have the
opportunity to improve our processes. 
Again, we sincerely apologize for any inconvenience the customer may
have experienced and we will strive to improve our service in the future.
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our previous response, the payments the customer made in advance were applied towards the remaining payments due to complete her lease contract obligation.
There are no monies to refund the customer.
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I accept your apology - the last woman that I spoke with was 100% awesome.  The manager was clueless and arrogant and should not be representing your company  
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have credited the customer’s account for the late fee paid in the amount of...

$19.14 as a courtesy.
The customer’s payment extension was not approved because the signed agreement was not returned to us within the required timeframe. We have reached out to the customer to see if he would like to request a new payment extension.  
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Unfortunately, the complainant is not an account holder and due to privacy concerns...

we cannot respond to their complaint specifically. We would encourage the complainant to contact our Customer Service Department at 1-866-331-5632. KMF would like to thank the complainant for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the complainant require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our original response, the required paperwork was faxed to the customer on two separate occasions.  The paperwork was not received back from the customer and the offer expired.
However, should she still require assistance in the form of an extension, she may contact us and request one.
We are committed to providing our customers with excellent service and your satisfaction is important to us.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. 
Please note that the customer has provided no additional information as to the reason why our response did not resolve their complaint.
However, should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.