Kia Motors Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I'm frustrated that I had to take it to this point to get a response. Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A refund check for the difference is being sent via courier to the customer’s...

address on file. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please note that KMF is committed to the accurate reporting of each of its consumer accounts.  The customer’s payment history will be reviewed and any necessary updates will be sent to Equifax, Experian and TransUnion.
Per our previous response the customer created an automatic payment to be processed on the 20th of each month to beginning on 5/20/2016. Their payment due date was the 6th of each month.
As such the customer’s monthly payments in May and June 2016, due on the 6th, accrued a late fee as they were not paid until the 20th per the automatic payment schedule created.
Additionally, the payments received on 5/20/16 and 6/20/16, have been returned by the customer’s bank for insufficient funds, resulting in additional fees. As a result, the customer will not have access to online payments for 90 days from the last returned item.
On 6/29/2016, the customer submitted a due date change request to change their due date to the 20th of each month.
The two late charges for May and June 2016 have been waived as a courtesy to the customer.
All other late fees and NSF fees have been deemed valid.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
KMF indicated this vehicle was not purchased by the dealership but returned to KMF, a few questions; then why when I contacted KMF customer service was I told this vehicle was purchased by the dealership? Why was I told it was grounded on September 26th? Multiple times I have been told, by KMF, this account was taken care of and paid off. I was told the account was deleted from the system by an agent of KMF in recovery. Please go back and look in your system, listen to my phone calls with your customer service, lease end, recovery, and customer relations departments. It took me multiple calls back in July before anyone even told me the issue was the check amount was wrong when the dealership sent the buyout. I feel like you did not look into my complaint fully before you answered. My statments make absolutely no sense, there are multiple credits and charges, when I asked customer service about that she told me "yeah that's weird." but I never got a straight answer. I understand I am one person to you, as a big corporation, but I AM A HUMAN BEING who is being put through the ringer over this.  Furthermore, I have contacted you twice now in the past week to get an itemized list of the debt you say I still owe. I was told two different stories, 1) Phone call I made 5/31 I was told it would be faxed to my place of work in 2-3 business hours, so I could expect it on Wednesday or Thursday. I never received said fax. 2) Phone call I made 6/5 and was told the request was entered but it had to be mailed out, it takes 1-2 days to process then has to be put into the physical mail.The reason I am trying to get the itemized list of charges is because that is what the dealership is requesting to determine what they are willing to pay. The debt collection agency told me there was property tax, late payments, and excessive miles. No one can tell me WHEN this was added to the account. I do not know if I was even in possession of the vehicle when the taxes were assessed, since the vehicle left my possession May 26th, but was not grounded by the dealership until September. It is quite possible it appears to KMF I did have possession of the vehicle and should pay the property tax when it was not in my possession. I understand the dealership is a third party and you cannot know what was said during our exchange, however do you not have some control over this third party dealership when you grant them permission to act under the Kia name? If not then maybe, as a company, KMF should think about who they allow to franchise under the Kia name, I'm not the only person to have a bad experience with this dealership.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, since this was corrected in February 2018 then happened again in March 2018 if it happens again in April I will open another complaint. This should not be an on going issue. I will also add comments to my credit reports to reflect these issues with Kia. I also asked to have the account completely removed from my reports so that this didn’t continue to happen. This is not what the response is according to this response they corrected it again....did not remove it. So, I hope this is completely resolved.Regards,[redacted]Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[No resolution was offered. If my payment had already been made on 11/30 (as it was) then there shouldn't have been a balance due to draft out automatically from my bank account on 12/2. Furthermore, I did contact my bank to stop the payment, as KMF made it abundantly clear they had no intention of returning my money in any semblance of a timely fashion, I needed that money for Christmas shopping this month, and my bank informed me I only had until the close of business that day to stop the payment or it would no longer be an option. Therefore, I am now out the $27 stop-payment fee from my bank that I should not have had to pay in the first place.]
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the inspection report for the vehicle and confirmed that the...

navigation system was non-operational when the vehicle was inspected. However we have elected to waive the remaining balance of $239.37 based on the concerns the customer raised in his complaint. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

We apologize for your concern & would like to gather more information. Someone on our team will be reaching out to you within the next 2-3 business days.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The Disposition Fee is disclosed on the customer’s lease agreement under the...

Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. An end of term invoice was mailed to the customer on 4/25/2017 and the customer was contacted by phone on two separate occasions, 5/30/2017 and 6/22/2017. The credit reporting for the customer’s contract accurately reflects their payment history. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our original respopnse, the customer is being charged for the remaining payment, the early termination fee (per her contract), and official fees and taxes.  These charges are accurate per the terms and conditions of her contract. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Per our original response, unfortunately, at this time we are unable to provide the customer access to our website due to the status of his account.  Additionally, we are not able to waive the fees to process a payment by phone.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

I thought this complaint was resolved until I and my cobuyer each recieved a dunning letter on November 22, 2014.  The letter is dated Nov 17 a full week after this company claimed to gave recieved a check. 
 
 
Complaint #[redacted]
 
I appreciate you looking into this matter although it looks like it needs more attention.
[redacted]

Per our previous response, the customer sent two payments.   She signed up for Autopay, which withdraws a payment on a pre-determined day each month, regardless of whether or not the customer made additional payments.  The customer has access to stop/start Autopay at any time. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. At the end of the Lease, KMF utilizes a third party to complete an inspection of...

the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the balance is valid. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My Payoff was sent to the company a couple weeks ago and they have been sitting on it and not processing it and making to where I am accusing more interest and charges.I want my payoff processed and my credit fixed due to the lack of responsiveness on their part. They have it and won't process it. I will NOT pay any additional charges or fees regarding this account.
Regards,
[redacted]

Per our previous response, the complainant is not an account holder and due to privacy concerns we cannot respond to their complaint specifically. We would encourage the complainant to have our customer contact our Customer Service Department at 1-866-331-5632.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per Section 3 of the customer’s lease contract, he may be responsible for a...

substantial fee if he terminates the lease early. The customer did not contact us to discuss the early termination process until after the vehicle had already been returned to the dealer.
The customer’s account has not been assessed yet; however he should not be billed more than the end of term fees that are explained in his contract, as he has made the remaining payments in advance.
Should the customer require any additional assistance, he may contact our Lease-End Servicing Team at 1-855-537-8542. 
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, as an indirect automotive finance company, KMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance.  Per the terms and conditions of their contract, the customer is responsible for their final invoice. We have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.