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Kia Motors Finance Reviews (726)

• Aug 28, 2023

KIA FINANCE CUSTOMER SERVICE IS DEPLORABLE
I DO NOT BELIEVE I WILL EVER GO BACK TO KIA AFTER MY LEASE IS UP. IN FACT I WANT TO JUST DROP THIS CAR OFF AND SAY SCREW KIA. THE CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. I SET UP A PAYMENT ARRANGEMENT WITH A REPRESENTATIVE AND IT DIDN'T PROCESS. SO I WENT AHEAD AND PROCESSED A PAYMENT SINCE I STARTED TO RECEIVE EMAILS THAT I WAS GOING TO BE CHARGED AN ADDITIONAL FEE. AFTER MAKING THE PAYMENT, MY PAYMENT ARRANGEMENT THEN WENT AHEAD AND PROCESSED. THEY OVER-DRAFTED MY ACCOUNT. I CALLED TO ADDRESS THIS WITH THE REPRESENTATIVE AND GOT THE WORST CUSTOMER SERVICE. I THEN SEPAK WITH A RESPECTFUL REPRESENTATIVE WHO WORKS WITH ME AND PROCESSES A PAYMENT THAT I COULD MAKE AND SETS UP A PAYMENT ARRANGEMENT. OF COURSE ONCE AGAIN THE PAYMENT ARRANGEMENT DOES NOT PROCESS. I CALL TO FOLLOW UP AND AM BEING INFORMED THAT I HAVE TO BE CHARGED A PROCESSING FEE FOR THE PAYMENT TO BE PROCESSED DESPITE HAVING ALREADY HAD THIS SET UP. THE CUSTOMER SERVICE IS DISGUSTING. THE REPRESENTATIVES ACT AS IF THEY HAVE PERSONAL OWNERSHIP OF THE CARS YOU'RE LEASING AND ARE ANNOYED WITH YOU BECAUSE YOU WERE UNABLE TO MAKE A PAYMENT BECAUSE OF A REAL LIFE ISSUES OR BECAUSE YOUR PAYDAY LANDS DAYS AFTER YOUR PAYMENT IS DUE.

+1

Wrong VIN
I have been paying for a 2019 Kia Stinger only to find out Kia Finance has a complete different vin then what is on my vehicle and contract. I have called several times and customer service people are useless. They are using covid as an excuse to not contact customers.

Kia Motor Finance as the worst customer service ever
Kia Motor Finance as the worst customer service ever. My issue started on Jan 1st, 2020. I made a car payment on Jan 1st forgetting that the month prior (December 2019) I setup autopay to take the payment out of my checking account on the 2nd of every month. I recognize this on Jan 3rd which was a Friday around 6 or 8 p.m. so when I call customer service, I can’t talk to anyone because it was after business hours.

So basically, I just wait till Jan 6th to call customer services again. After waiting for 20 minutes I finally got talk to someone and explain my situation. She put my refund request and told me "It would take 15 days to get my refund" which I had no problem with. After checking my mail and not seeing a check from Kia, I called customer service again on Jan 29th. They told me everything went through and the check has been mailed off and You should get it in the mail in 5 to 7-day business days. No biggie I said to myself.

Ten business days pass, still no refund check. Called them again on Feb 13th. I ask to speak to a supervisor this time. The supervisor told me basically that the other person I talk to on Jan 29th gave me the wrong information and that check hasn't been mailed or process. So, the supervisor in put another refund request, told me I should receive my check in 10 to 15 days. Check the mailbox on Feb 30th and you guess what? Still no check. Called customer service again and told them don't worry about the refund, just credit to my account for next month's (March) payment thinking that it would be easier for them to do. She said ok, that too easy and that should have no payment due for the month of March. Check my Kia account March 3rd, it showed payment due $0.00. Check my Kia account March 15th and guess what I see? Payment due: $457.85. Now for the record during this whole time I paid the February payment and now the March payment "Before" the payment was due.

Called again and spoke to yet another supervisor. She told me that she doesn't know what going on and that she will send yet another refund request to credit the money to my payment for April. Hell, she even got me a conformation/case number which was 24118348364. Guess what? Same song & dance. April 1st payment: $0.00 due, April 6th payment: $457.85 due. Called...Customer...Services... Again, on April 6th. Spoke to a supervisor by the name of Ed. R who supposedly look at my account, notes on my account and call logs. He seen that I have been dealing with this issue since JANUARY and told he will edit the request and resend it. He also to him to call back the following week and ask for him so he can check on the statistic of the request. It's now March 8th. I CALLED CUSTOMER SERVICES AGAIN and ask for ED. R. He wasn't there so I ask for ANOTHER SUPERVISOR. Told her my issue, she tells me the same" send another refund request to credit the money to this month's payment". Ask to speak the manager, same thing. Spoke to person above his pay grade named Carlos D. and guess what, the same" send another refund request to credit the money to this month's payment".

Carlos D. told me he will expedite the request through email and that's pretty much all he can do so, at the end of the day they still have $457.85 of my money that I have been trying to get back since JANUARY 6th, 2020. I feel like I need to get a lawyer involved in this or something because this can't right. But I know one thing I WILL NEVER BUY ANOTHER CAR FROM KIA AGAIN. Their customer services are PURE GARBAGE and by far THE WORST CUSTOMER SERVICES EXPERIENCE I HAVE EVER HAD IN MY 36 YEAR OF BEING ON THIS EARTH!

+2

At Kia Motors Finance (KMF) our customer satisfaction is very important to usWe thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have waived the late fee in questionThe monies paid toward the late fee will be credited toward the customer’s next monthly payment KMF would like to thank the customer for taking the time to contact usWe are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer had a payment that was due on 9/13/ That payment was not received and as such was reported as being days past due to the credit bureaus This was prior to the customer entering into his new lease on 10/31/ His credit report should reflect the one past due payment KMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe payment the customer referenced has been reapplied to the accountAdditionally we have submitted a request to Experian, Equifax and TransUnion to update their records to reflect that the customer’s payment due 12/01/was received on time KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA duplicate vehicle title is scheduled to be sent via courier to the customer Additionally, a refund check was mailed to the customer on 9/21/KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would have appreciated a returned callI never received a check in the mail, but I also never requested for one eitherThey are missing the point that they tried to take dollars from a paying customer and did not bother to contact them about the situation themselvesI still refuse to pay any further bills until someone from Kia contacts me themselves Regards, [redacted]

We previously advised the customer that the dealer may have entered the mileage incorrectly at the time of grounding, which may account for the difference in miles on the inspection reportHowever, without a copy of the original odometer disclosure statement signed at the dealership we will not be able to confirm The customer is being billed for tires since they are all under 4/tread depthThe miles in dispute by the customer does not account for the tire tread wear Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My recent complaint expired I didn't realize it until just yesterdayKia Motors Finance is saying they have no complaint on file...I'm still waiting for a manager to contact me backI sent them the full amount I owed because I didn't want my credit messed up...they owe me a lot of money for a refundThey were trying to charge me $per wheel for damage which they agreed once they received my complaint to accept $per wheelI need that refund and I feel they're jerking me around because they're not happy with the decision what else can be done? Thank you [redacted] S [redacted] Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe completed payment extension agreement was not receivedThe customer is encouraged to contact a representative at 1-866-344-5632, Monday to Friday, am to pm ET for assistanceKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint KMF received an invoice from the State of Kentucky for property taxes assessed on the customer’s vehiclePer the customer’s lease agreement KMF paid the outstanding balance and assessed the taxes to the customer’s account Upon receiving a notification from the customer that she had moved, as well as a copy of the customer’s Alabama Vehicle Registration, we applied for an abatement with the State of KentuckyA refund for the property taxes paid by KMF has been received and posted to the customer’s account effective 7/20/ We have ensured the customer has not incurred any negative credit reporting as the result of being billed for the property taxes KMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, we have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyAt the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle We have reviewed the charges for Excess Wear and Use and confirmed the charges were validShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

I appreciate your assistance in this [redacted] it is greatly appreciated Just a favor, I spoke to CBC Collection Agency & the still show that I owe the whole $& change When could we expect the collection agency to be advised of this? Thank you again for all your assistance [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have not received any communications from Kia Motors as of 10-9-I'd like them to contact me with the update verse me calling in and having to explain why I'm callingKia motors has my phone number but I'll provide it just in case I can be reached directly on my cell at 818-624-Thank you very much for your prompt attention to this matterIt's truly appreciated Regards, [redacted] ***

Please note that KMF is committed to the accurate reporting of each of its consumer accounts The customer’s payment history will be reviewed and any necessary updates will be sent to Equifax, Experian and TransUnion Per our previous response the customer created an automatic payment to be processed on the 20th of each month to beginning on 5/20/Their payment due date was the 6th of each month As such the customer’s monthly payments in May and June 2016, due on the 6th, accrued a late fee as they were not paid until the 20th per the automatic payment schedule created Additionally, the payments received on 5/20/and 6/20/16, have been returned by the customer’s bank for insufficient funds, resulting in additional feesAs a result, the customer will not have access to online payments for days from the last returned item On 6/29/2016, the customer submitted a due date change request to change their due date to the 20th of each month The two late charges for May and June have been waived as a courtesy to the customer All other late fees and NSF fees have been deemed valid Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAt the end of the Lease, KMF utilizes a third party to complete an inspection of the vehicle We have reviewed the charges for Excess Wear and Use and confirmed the balance is validKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Ma'am I didn't not receive an email requesting me to respondI got an email saying Kia had not responded yet and there was nothing for me to do at that timeThe next email I received was the one I got today saying it was closed based on Kia saying they don't owe me moneyI really need my complaint reopenedIs is possible to speak with someone? Regards, [redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintCustomer satisfaction is important to us, and we take your feedback seriously Therefore, effective April 14, 2018, we discontinued the online/web one-time payment fee In addition, we will reimburse you for any online/web one-time payment fees charged to your account in to daysKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe payment the customer referenced has been returned by her bank, as such there is no payment to refundKMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

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Description: Consumer Finance & Loan Companies

Address: PO Box 629027, El Dorado Hills, California, United States, 95782

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