Kia Motors Finance

Review: 8/14/2015

Dear Revdex.com,

In February of this year (2015) a lease in the name [redacted] under the account #[redacted] was paid off in full and satisfied and a new lease put in place. However Kia Motors failure to submit this information to the credit reporting agencies regarding the closure and satisfaction of the old lease has resulted in this account appearing as active on my credit report.On the contrary, Kia Motors did not delay in reporting the new lease to the credit reporting agencies. In this regard my credit report now reflects two active lease which results in a higher debt obligation and therefore a lower credit score,which is affecting my credit worthiness. I have made munerous attempts to have this matter resolved but to date have not been successful in having this issue addressed. Communicating with Kia Motors has been challenging as it usually takes about an hour to make contact with a live person, it requires several attempts since the automated system disconnects you during the process. It is further aggravating because Kia's representatives informs me that they are unable to provide a direct number to facilitate an easier follow up.This is of great concern because it is currently creating a hardship by hindering my attempt to negotiate the refinancing of my mortgage. I am therefore appealing to the Revdex.com to address this matter with Kia Motors Finance.

Thank you

[redacted]Desired Settlement: In light of Kia's tardiness in addressing this issue I would like to see the matter expidited so that I can move on with my plans.

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

Review: I was informed in February at 5:05pm by [redacted] that the balance due on my account was $0.00 and that the account was closed.T I gave back my leased Kia and leased another vehicle. Three months later, May 15th I was sent a bill stating I owe them $812.34. I called at 5:41pm and spoke to Nick and explained the issue. She put me on hold for 6 minutes. When she returned to the call I asked to speak to a supervisor, she stated there were none available that one would call me back. [redacted] called back about two days later and I explained the situation. She said that when you close out a lease this amount was what was let. I informed her that I could not afford to pay it in full could I set up a payment plan. She said after three months it would go into collection. I did try and work it out but she did not seem to care. Kia already put a negative comment on my credit score. I feel I was treated unfairly and I have not heard from Kia since May 20th. I also did report them to the Consumer Complaint Agency. My case ID is: [redacted]. I called again June 29th to see if there were any updates and I spoke to J[redacted] at 11:15am. She informed me that I still owed $812.34. I asked to speak to a supervisor and I was told the same thing no one was available. One would call me back. I feel I was mislead and treated unfairly. It is now almost two months later and I have received nothing from Kia. I offered to set up a payment plan but that was not acceptable for [redacted]. I am very upset because they put a negative remark on my credit score. I tried to do the right thing even though I was mislead and lied to.Desired Settlement: I feel after how I was mistreated and lied to I should owe them nothing since that was what I was informed on February 26th at 5:05pm by [redacted]. I also need my credit report fixed. I am an excellent consumer and that was totally unfair how Kia treated me.

I appreciate your assistance with this matter!

Business

Response:

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

The customer is being charged for the remaining payment, the early termination fee (per her contract), and official fees and taxes.

The customer did contact KMF in February 2015, to request a reduction in her final invoice. At no time was she advised that her lease had no balance nor that it was now closed.

KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.

Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am appalled by their response. When I called in February(February 26th to be exact) and spoke to [redacted] at 5:05pm, I clearly asked him what the balance on the account was. He clearly stated not once but twice, and I will quote him, the account is closed and there is a ZERO balance because they received the car back. I said Thank You for the clarification. Then almost 3 months later I receive a notice from Kia that I owe them $812.34. When I called on May 15th I informed the woman, Nick what I was told in February. She said it takes time to close out an account and figure what is owed. I clearly stated that was unfair because I was informed by Kia's representative that there was a zero balance on the account. Your representative should have never have told me the account was closed and had a zero balance. She stated you owe the money and I might add she was quite nasty. I asked to speak to a supervisor and she said no one was available. Then "[redacted]" called me back on May 20th and left a message. I called back but she was unavailable again so I spoke to Nestor. He informed me that [redacted] put on the account I would have to pay $208.00 a month. I told him I could not afford that because I was paying a car payment. I asked if I could pay $50.00 and he stated no that after 60 days I would be put into collections. I clearly said I was very unhappy and that I would like to speak to [redacted] but he said she was not available.

Review: Kia/Hyundai Motor Finance is reporting an account to 3 CRA's with inconsistent information. Hyundai/Kia is reporting an account captioned as "KIA MOTORS FINANCE #[redacted]" to the 3 major credit bureaus. The balance/payment data is not consistent BUT particularly the DOFD (date of first delinquency) appears to vary.From reviewing credit files over the last two or more years from all 3 bureaus, it appears that Hyundai/Kia Finance has re-aged this account by changing the DOFD. This is in clear violation of FCRA law. I have documents that clearly show this course of action by Kia/HyundaiDesired Settlement: Please;1. Validate this account per FCRA2. Provide an accurate DOFD (date of first delinquency)IN LIEU and to avoid legal action regarding re-aging of trade lines, please consider deleting the reporting.Thanks

Business

Response:

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.

We have sent an update to Equifax, Experian and TransUnion to ensure the date of first delinquency is correct with all three bureaus, 9/9/2009.

HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The DOFD is NOT anywhere near 9 (September) of 2009. Per reports from the bureaus, clearly this account was never in good standing in 2009 at any point. Please provide documentary proof of any payments received in 2009 that would have made the account current.

I will wait for your response before I file a complaint with state agencies for violation of FCRA statues regarding accurate reporting/account re-aging.

The DOFD is somewhere i

Regards,

Business

Response:

Per the customer’s request, we have reviewed the date of first delinquency and have determined it to be July 2007. An update has been sent to Equifax, Experian and TransUnion.

We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.

Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

Review: I have been unemployed since July 8, 2105. I have been working hard to find gainful employment. I have not been able to qualify for any assistance due to the situation regarding my termination and the amount of money made during the year to date so I have basically had to rely on friends to help me out until now, when I finally landed a good job and get back on my feet. I have worked with every other creditor calling and letting them know my status. I was turned down for several jobs due to being Overqualified (22 yrs as a Computer Network Engineer). I finally landed a job but this company refuses to make payment arrangement and humiliates me along the way. They don't listen to my situation and constantly remind me that they are within the law, even though the unemployment was no fault of my own, I did everything asked of me to keep my job but had to leave and did receive a month severance. I recently got hired an a new job and my first full paycheck will be on the 31st of December. I have called this company at least every other week, sometimes weekly, to keep them updated to my status so I can be sure I have a car to get to work. I don't live on a bus route and there are no bike lanes on the rural highway so biking is very dangerous but, I will do it if I have to. I have explained this over and over but, since I am almost 90 days behind now, they basically refuse to take weekly arrangements. I have already relied on friends enough to get me to this point but they can only do so much. I am not asking for anything more than for them to please take my money, weekly starting on the 31st and every Friday after that, until this loan is caught up. I said I would send them the offer letter, company information, pay rate, etc.... but, to no avail. I am berated for falling behind, talked down to like I am doing this on purpose and basically treated like this is my fault. I am not deflecting guilt, I know I fell behind, but now, I may not be able to get to work as a result.Desired Settlement: Honestly, I don't know. I would like to just be able to get current and not stress about having this last chance to get caught up and back on track taken from me just because the company will not make arrangements. They don't want to hear about why I fell behind and I feel that making all these calls to keep my vehicle was for naught. I am told to always keep them informed and whenever I call its the same old, did you call a friend, family, go to a church, get a loan, etc.... Now that I am about to start a new job, it may be gone before I get there if they take the car from me. I am about to have a heart attack as a result of them not even wanting to work with me. I am told "We are trying to work with you but you need to make a payment". I reply, I would love to make a payment but I wont have any money until this date and can pay weekly after that to get current asap. Still isn't good enough and could prevent me from even starting a new job. I am trying to do right but to no avail.

Business

Response:

At Kia Motors

Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our

attention and allowing us the opportunity to investigate and respond to this

complaint.

KMF does have assistance

programs that the customer may qualify for. To determine if he qualifies, the

customer would need to contact us and speak with a supervisor, who can review

the particulars of the customer’s situation.

KMF would like

to thank the customer for taking the time to contact us. We are committed to providing our customers

with excellent service and their satisfaction is important to us. Without customers like this, holding us to

the highest level of customer service, we would not recognize where we have the

opportunity to improve our processes.

Again, we sincerely apologize for any inconvenience the customer may

have experienced and we will strive to improve our service in the future.

Should the

customer require any additional assistance, he may contact a Customer Service

supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They have assigned an agent to work with me directly and I have been in constant contact since and are working with me to beyond my expectations at this point. Thanks so much.

Regards,

Review: [redacted],took out two payments for the Month of January. Each totaling 513.86. I informed them on Jan 7th of this issue. They stated I needed to send a them a running balance statement, with a note stating no stop payments. So, I did. I spoke with several reps. all stated that I would be issued a check for the refund. On January the 11th. I purchased a new vehicle from Palmer's Airport Hyundai they called [redacted]'s 800 number for payoff quote. The automated system give the amount of $20,227.00. The car was paid off on the 22. The refund amount was not included in the payoff. So once the car was paid off, KIA kept the refund. Stating that 513.86 was left on the car. Instead of them informing me of this in writing. I found out by calling to see why they hadn't sent out the refund. And that's what I was told. Seems they should of immediately removed the refund from the pay off amount. After I made them aware of the mistake. Any assistance you can give me will greatly be appreciated.

Product_Or_Service: [redacted] Sorento

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my refund. It wasn't my fault that they didn't update their system. Showing a refund was due. that would show a difference in the pay off amount.

Business

Response:

At [redacted] Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.