Kia Motors Finance

Per our previous response, the invoice the customer referenced correctly listed the total amount due on the customer’s account but was incorrectly itemized. A second invoice with the correct itemization has been mailed to the customer’s address of record. Additionally we have reviewed the customer’s account balance and confirmed that it is accurate. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
An invoice for the customer’s Early Termination Liability was mailed to his...

address of record on 5/17/2016.
We have reviewed the account and confirmed that the balance is accurate.  The customer is being charged per the terms and conditions of his contract, Terms Concerning Your Early Termination Liability.  A copy of the contract has been mailed to the customer as of the date of this response.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer contacted us on 2/14/2017, regarding their concern.  At that...

time, we advised her request had been processed.   The issue has been resolved to the customer’s satisfaction. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

The document the customer requested was mailed to their address of record on 6/07/2017. Additionally, per our previous response, we have reviewed the customer’s account and confirmed that the balance is accurate.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. KMF sent the requested documents per the customer’s request via fax to the DMV on...

11/9/17. To continue to assist the customer, we will be sending the documents a second time via courier to the DMV address on the customer’s written request. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer on two separate occasions...

11/22/2017, 12/22/2017 and the customer was contacted by phone on 1/16/2018. The credit reporting for the customer’s contract accurately reflects their payment history. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s vehicle was repossessed due to their account’s delinquent status....

The payments the customer referenced were applied to payments due for March and April 2016.
When a payment is received, outstanding late fees are deducted, with the remaining balance applying toward payment obligations.
We have conducted a thorough review of the customer’s payment history and confirmed it is accurate.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Upon review of the customer’s rebuttal, it appears the customer did not provide any additional information. Per our previous response, the payment the customer referenced has been returned by her bank, as such there is no payment to refund. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s name has been updated within our records. However the customer...

will have to update their registration with their local municipality. A Limited Power of Attorney for the customer’s vehicle was sent to her address of record on 8/25/2016.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the customer’s request, we have input a request to cease calls from KMF to...

her place of employment.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
When the check was received there was insufficient information to identify the...

account it was attended for. As such the monies were refunded to the address provided for the title release.
The customer has since been in touch with us, providing the information required.  A stop payment has been placed on the refund and the monies have been applied to the account effective the date the check was originally received to ensure the customer accrued no additional interest. The late fee that accrued has been waived.
Additionally, the account was not reported delinquent to the credit bureaus for the payment in question.  We have reviewed the credit reporting for the customer’s account and confirmed it is accurate.
KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The title for the vehicle was finally delivered over one year from the time my check was cashed by Kia Motor Finance. As stated in the complaint and mentioned numerous times via the phone calls I place with their customer service, I need the title as I had a purchaser of the vehicle. Not only did the vehicle depreciate over this protracted period of receiving my title, but I also keep the vehicle insured. I have another car and would have been able to cancel this insurance, once sold.I would like to be compensated for the excessive amount of time it took to provide me clear title for a vehicle I purchased and paid for over a year ago.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Attached you find the letter KIA dated September 19,2017 we regarding instruction regarding gap and the process. It seems KIA Total Loss department was not notified of the accident which would have trigger not only the letter to me but to initiated the process to the Gap company in a timely manner. When I contacted KIA regarding the loss I asked if I had Gap on my policy and Kia informed me that I had the coverage but no instruction as to the process. In a later call to KIA to follow up on the process, I was given the number to Gap to follow-up as  to why the vehicle was not paid off. The Gap company was surprised I was calling because they say it was customary for KIA to contact Gap. I then filed the required paperwork getting information from KIA  regarding payments status etc.and the Insurance company info. The Gap company rejected the claim stating it was outside their 90 day time line from the date of the loss.I then went to the KIA dealership who showed me the contract which on about page 4 or 5 on the back of the page the responsibility for filing gap. It would be a place no one would think to look and even the dealer had a hard time finding the statement. I have all of my documentation and will to provided proof needed.The payoff went from a simple $1,100 or $1,200  pay off to a $1,400 as KIA added penalties and late payments and late reports to the credit burial to fix this process. I am hoping KIA will resolve this issue after many attempts of talking with their customer service department and getting passed around from department to department no one stepping up to the plate to help. KIA sells a services that is vague in nature you assume they would provide some assistance in how to use the services. I have paid for this service for 4 years only not to be able to use it. Mean while the daily late fees are pilling up while I try to get their money (KIA money) from the Gap company to close the account and pay it off. 
Regards,
[redacted]

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer is able to remit payments through various methods and is not limited to online transactions. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the customer’s lease agreement, they are responsible for renewing the vehicle...

registration. KMF has provided a limited power of attorney within appropriate processing times.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer had a payment that was due on 9/13/2015.  That payment was not...

received and as such was reported as being 30 days past due to the credit bureaus.  This was prior to the customer entering into his new lease on 10/31/2015.  His credit report should reflect the one past due payment. 
KMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer initiated an out of state title transfer at the time of payoff, which...

delayed the lien release. KMF is now in the process of releasing the electronic lien from the Florida title. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

To assist with the customer concerns we have mailed a copy of the vehicle’s inspection report and a copy of the most recent invoice to the customer’s address of record. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.