KidsLiveSafe.com

I have many months of being billed 2995 for something I don't even know what this is and I have no use for it needs to stop someone get ahold of me because otherwise I'm closing my bank account and then I'm going to file for lawsuit
With no arbitration

Dear [redacted] ***, We are sincerely saddened that you believe our intentions at Kids Live Safe are anything but genuine and apologize for the inconvenience that you described in your complaint to the Revdex.comWe are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe I would like to look into this matter further but at this time I’m not able to locate an account in the name of [redacted] or with an email address of [redacted] [email protected] Is it possible that the order was placed in your spouses name? Sometimes we have situations where a spouse signs up for our service and doesn’t tell their partner and it results in an issue similar to the one you have described We would like to help figure out a resolution, but we must find the “order” to explore resolution further Please contact our member support manager Tom Adams at ###-###-#### to further discuss resolution You mentioned in your complaint that we offered nothing to you since a membership was created We are not trying to argue with you but would like to clarify a few things below Our sign up process makes it very clear that we give access to our information and tools for a day trial for $to preview the benefits and determine if a member wants to continue for the price of $per month We reiterate all of the terms and conditions of the membership on the confirmation page of the signup process and also on a welcome email sent to every member post sign-up On each of those pages we explain that the most effective way to cancel the membership is to contact our member support department at ###-###-#### and also give customers an option to email us at [email protected] We offer very extensive Member Support and our support department is open days a week from a.mto p.mpacific standard time to ensure that members have many hours per day to cancel their accounts or get member support from our friendly, trained staff We also allow members to cancel within our integrated voice response system if a member calls after hours or is unable to reach a members support representative during hours of operation We assumed that you were aware of your membership with Kids Live Safe and the associated membership terms and costs because we never heard from you regarding cancellation We incur costs to provide our service to our members One of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areas Our members are also able to set up Emergency Response Profiles for each one of their children These digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filter Net Nanny; this product alone retails for $per yearThis internet filter allows parents to monitor their child’s online activities to ensure that they stay safe while surfing the web or chatting with friends Again, please contact Tom on his direct line at ###-###-#### so that we can resolve this situation to your satisfaction as soon as possible Sincerely, Kids Live Safe Member Support "Protect What Matters Most"

Dear ***, Per the conversation that we just had I am assuming this issue has been resolved Rather than go into much detail in response to your complaint, clearly there was a big misunderstanding here As we discussed, the agent that you spoke with immediately refunded the $after you hung up the phone, and she called you back to let you know that you wouldn’t be charged anything For clarification for the Revdex.com, as we discussed, our phone system is open and functioning hours a day days a week and allows for auto cancellationRegardless, this situation is resolved Thanks, [redacted] ***

Dear [redacted] , We sincerely apologize for the inconvenience that you reported to the Revdex.com We have a very sophisticated system that tracks all member interactions and it makes a digital footprint every time a member interacts with our member support department What is very strange is that we aren’t seeing any contacts within your membership account to our support center, so that is why your membership was not cancelled and you continued to be billed Is it possible that you contacted a different company that you have a membership with? Regardless, something strange happened here We contacted you to discuss this matter today and left you a voicemail because we couldn’t reach you At this point, this matter has gotten more complicated because you disputed the transactions with American Express and the charges are currently under review by them Historically what usually occurs when this happens is that American Express will research this matter and 99% of the time they will deny customer disputes because our sign up process is so clear and compliant With that said, we are willing to refund you two charges of $in an attempt to resolve this matter to your satisfaction We have gone ahead and refunded those charges and have sent you two emails to [email protected] with confirmation of the refunds We have also authorized months of free service so that you can hopefully get some additional free value out of our protection services; this will cancel out on it’s own and you will never be billed again by our company We wanted to take a minute to highlight some of the services we provide so that you have a better understanding of what you will have access to One of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areas Our members are also able to set up Emergency Response Profiles for each one of their childrenThese digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filterThis internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friends Again, we apologize for any inconvenience that this has caused you and please let us know if we can assist you furtherIf you have any other questions or concerns you can contact our manager [redacted] *** directly at ###-###-####Sincerely, Kids Live Safe Support Team "Protect What Matters Most"

I contacted you this morning to discuss this matter further and had a discussion with your husband There is a great deal of confusion surrounding what has happened with your account and I tried to clear it up with your husband, but I don’t believe I was totally successful I will try to summarize what happened here by email Here are the facts: 1.) Leslie Scales signed up for a $ membership with Kids Live Safe on March 11th at 7:am Based on my discussion with MrScales, it’s apparent that Leslie was not aware of our terms and conditions that we mention several times in our signup process and on a final confirmation page and lastly in a welcome email that was sent to [email protected] immediately after her order was placed That email reiterated this statement below Trial Information We have charged $to your credit card for a trial membershipIf you want to continue to protect your children, do nothing and your membership will automatically continue on a recurring basis for the low monthly fee of just $To avoid these charges, simply cancel your account during the trial period, before 12:a.mPacific Time on 3/19/by calling member support at ###-###-#### In addition, in our signup process we inform all customers to make sure that Kids Live Safe is a “safe sender” so that you can receive all of our emails (so that they won’t go to spam folders) because so much of the value of our service comes from the email alerts that we send to alert members of new sex offender activity surrounding members homes 2.) After many months of us providing our service and charging Leslie $each month for our membership (she was charged times and our name and number are clearly associated with each charge on the credit card statement), Leslie called our member support department on July 25th at 8:pm As a side note, over the course of her membership, our company sent more than emails to Leslie, alerting her family of new sex offender activity within a mile radius of her home; this is part of our service and it costs us money to monitor addresses and send relevant alerts when sex offender activity happens Leslie only opened one of those emails from usHowever, with that said, it’s important that you hear me that we understand that Leslie was not aware of our terms and conditions and that there was a misunderstanding regarding the fact that she had signed up for a “membership” with our company with ongoing payment terms We are in no way blaming Leslie for that misunderstanding and we are willing to do whatever we can to help resolve this situation 3.) After Leslie contacted our member support department and spoke with Melanie Gordon on July 25th, we cancelled her account and reviewed what had happened with her and her husband (they were both on the phone when they called us) I listened to that call and Melanie very clearly walks through what happened with this account, and how and why the account was charged, and the call ended with everyone saying that they understood what occurred and that there were no further misunderstandings For the record, had Leslie or her husband explained that they wanted a refund, we would have been happy to discuss that and work something out, even though Leslie clearly signed up for our service and we had delivered our end of the bargain But, during the call, the Scales’ never asked us for a refund at all, they simply ended the call saying thank you for cancelling (I can provide a recording of that call if necessary) You will understand shortly why I point all of this out 4.) The next thing that occurred regarding this account was a letter from the Revdex.com telling me that there was a complaint and that Leslie Scales wanted a full refund of $ When I accessed Leslie’s account I saw that of the charges had been disputed by the bank I immediately reached out to Leslie and spoke with her on the morning of July 28th and I explained that when I attempted to refund her account, I was unable to do so because she had taken matters into her own hand and contacted her bank telling them that the charges were “fraud” When this occurs, not only does the bank temporarily reimburse Leslie for all of the charges that she disputed, but our merchant processor imposes fees and negative consequences on our account because it appears that we are not disclosing billing terms properly to our members For the record, we have an extremely clean merchant processing history because our terms and conditions are so clear in our sign up process, but regardless when a customer disputes charges, it costs us a lot of money that we can’t recover and we are no longer able to do anything with those charges (they become locked so that we can no longer issue refunds or charge any further money, this is usually done for the protection of the customer) I documented all of this in my initial reply regarding the complaint by Leslie and I assumed this issue was resolved 5.) I received a reply today from Leslie “rejecting my response” saying that the bank will not and has not issued refunds, unless further charges are made I then immediately contacted Leslie again and spoke with her husband I explained to MrScales that we obviously were not interested in charging this account more money because that would result in more disputes and harm to our company; as a side note, we can’t charge this account more money even if I wanted to based on the disputes I attempted to explain what had occurred to MrScales, as this sometimes happens in instances like this and it causes frustration for everyone involved When the bank did their investigation on the disputes that Leslie filed, they reviewed our signup process, and concluded that Leslie Scales had indeed signed up for our membership and that it was her responsibility to pay for those charges The bank then took back the temporary refunds that they had issued to Leslie, but the disputes are still in our system with the negative costs and consequences associated with them On the phone with MrScales, I explained that I see banking codes and refunds associated with of the charges and when I attempt to refund the charges, it says “error, you cannot refund a charge that has already been refunded” I did however, successfully refund the 5th charge of $and informed MrScales that he should see that refund back in his back within to days To summarize, had Leslie Scales or her husband contacted us to cancel the account prior to us charging the first $fee, we obviously would have stopped our protection services and never charged them further, beyond the initial $ Had Leslie Scales or her husband asked us for a refund when they called to cancel the account on July 25th, we would have figured something out We have a philosophy in Member Support that every call must be ended with the customer claiming that we had resolved all concerns to their satisfaction, so we would have been happy to work towards a different resolution had we been askedAfter Leslie Scales went to her bank and disputed the transactions, this account has now become “non-refundable” for us, not to mention extremely expensive and damaging to our company We sincerely apologize for the inconvenience that this has caused the Scales family, trust me, we can relate and this has been a major inconvenience for us as well MrScales concluded that he was going to go back to his bank to verify that the $ had been processed and to check this out again If you have any new information to share, please contact Tom Adams at ###-###-#### We would love to figure out a way to further resolve this issue, but we hope you will also understand that this situation has already cost us greatly both in time, money and merchant processing consequences based on your actions Sincerely, Kids Live Safe “Protect What Matters Most”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10151261, and find that this resolution is satisfactory to me We went to our bank, & they informed us that, contrary to their previous statement, the $HAD been refunded Regards [redacted]

I never intentionally signed up for membership to this companyThey tricked me and stole money from my bank account since August I live on social security and would never allow almost $per month to be taken from my accountThey took advantage of a senior citizen and should be ashamed of themselves for preying on people for their profitI had to spend a half a day closing out my bank account to prevent them from stealing from me any furtherI have reported them to the fraud department, Attorney General and intend on going on the Revdex.com site as well as Yelp to prevent them from doing this to anyone elseIf you get an email that invites you to see if there is any pedophiles in your area for only $~ DON'T do itIt opens the door to them taking almost $per month from your accountTHEY ARE [redacted] !

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9939018, and find that this resolution is satisfactory to meI will not take the offer to try their service for free for the time they say in their response emailI will be looking at my credit card to verify that credit is given for the charges already made and that no future charges against my card are made eitherI reserve the right to re-open the complaint if vendor continues to charge my credit card accountThanks for your help Revdex.comYou are great!!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10044920, and find that this resolution is satisfactory to me It's a shame it took you getting involved to have this cleared upThey denied the claim to my bank first time aroundThanks for your help in getting this resolved Regards, [redacted]

Complaint: I am rejecting this response because: Regards, [redacted] Yeah I sure did yell wouldn't you if someone took money out of your account without your permission and you definitely did not credit the money back to my account I can post a screenshot of my account showing that yall's payment is still being processed...if you did indeed put the money back on January 31st as your email stated you did it would've posted to my account no later than Monday and on another note I received anew email from your company yesterday in my personal email stating that your company just cancelled my membership yesterday when in fact I clearly told you people on January 31st to cancel I never wanted any monthly membership that's why I paid $was to viewoonefor that particular day and DO NOT SEND ANY EMAILS TO MY PERSONAL EMAIL box I don't know understand why you people even tried corresponding outside of here I DO NOT WANT ANY FURTHER CORRESPONDENCE FROM YOUR COMPANY OUTSIDE OF THE Revdex.com the guy also got yelled at because he was told not to call back and what did he do kept calling and calling and I have proof of that through verizon

Dear [redacted] , We apologize for the inconvenience you described and we contacted you today immediately after receiving your complaint to the Revdex.com We are a little surprised by what you wrote in your complaint as it conflicts with all of the information that we have in our system about your account Regardless of the information, we have gone ahead and refunded you every charge that you received from our company in an effort to resolve this matter, a total of $(for the initial $activation and two months of protection coverage of $29.97) To clarify, our website at www.kidslivesafe.com clearly states how to cancel your membership and also gives you an option to email us or contact our support team to cancel and we provide you with two phone numbers to call We see that there was an account initiated in the name of [redacted] at 11:am on 1/13/(the account information matches the address and phone number that you provided in your Revdex.com complaint) In our sign up process, we make the terms and conditions very clear that you have days to review our product to determine if you would like to continue with the protection after that period for a cost of $per month We also sent you a welcome email reiterating all of the terms and conditions to fidezamudio@yahoo including how to cancel and our member support number immediately upon signing up (this was the email address that you entered; maybe look in your spam folder and you should find this) Anyway, we didn’t hear from you regarding cancellation until your phone call to our member support department at 1:pm on 2/ You had been billed $at 2:am on 1/and also at 1:am on 2/(prior to your call) per our billing terms because we did not hear from you about cancelling your membership so we assumed you wanted to continue with our protection services I listened to your phone conversation with Phillip on 2/and there was some confusion about the account; he was trying to explain to you why you had been billed when your phone conversation got disconnected Phillip then called you back and left you a message saying that he would cancel your membership and that if you needed any additional assistance to please contact our member support team Your letter to the Revdex.com was the next time we heard from you In your letter you claim that you got billed by us days after your call with us, this is simply untrue To reiterate, you got billed at 1:am on 2/and you contacted us later that day at 1:pm (it is possible that you saw the transaction hit your bank or banking statements days later) When listening to your phone call with Phillip it appeared that you were unable to access the site correctly We would like to give you months of our service for free so that you can experience all of the great protection benefits that we offer; we believe that this give you a better understanding of what our company is trying to accomplish If you would like to take advantage of this offer, or have any questions about how to access your free membership, please contact us at ###-###-#### and any of our friendly member support representatives will assist you We hope that this will resolve your matter and again apologize for the inconvenience Sincerely, Kids Live Safe Support Team “Protect What Matters Most”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9990729, and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for taking the time to discuss this matter further with me on the phone this morning As discussed, at the end of your conversation with the representative he did refund both of the charges of $and per our conversation we believe that this matter is resolved After listening to the call, I did not appreciate the representative’s tone and we have counseled him for his conduct Please note that we go to great lengths to ensure that our terms and conditions are extremely clear to avoid any sort of customer confusion and situations like this In addition to the multiple disclosures of the pricing terms in our sales process, we also follow up every order with an email confirming the membership is activated, also alerting the customer to their future obligations if they do not cancel the ongoing protection service You explained that you did not see the terms and conditions when you signed up from your cell phone, and although they are the same for every “sales funnel”, we appreciate that they can be smaller and more difficult to see when viewing from a mobile phone device We alert all members to make sure to check their emails for a welcome email explaining all of the terms and conditions and even inform customers to check their spam folders as some of our emails will inadvertently end up there Again, please accept our sincerest apologies for this situation Member Support

Dear J [redacted] , We sincerely apologize for the obvious misunderstanding that has occurred I attempted to contact you and left you a voicemail explaining that we have refunded you all charges except for the $fee Please be aware that when you signed up for our service by putting your credit card in our system, we make our terms and conditions very clear so that there are no surprises like this We followed up your membership activation with a welcome email that reiterates all of our terms and conditions, and that was emailed to you at [redacted] @gmail.com on the day that you signed upRegardless, again, we apologize that this caused you any issues and we will assume that by following your request for full refunds that this complaint is resolved If you have any additional concerns, please don’t hesitate to reach me at ###-###-#### Thanks, T [redacted] ***

Dear [redacted] ***, We sincerely apologize for the inconvenience that you reported to Revdex.com We contacted you to discuss this matter with you and left you a voicemailWe work with many affiliate marketers that have customers in their databases who they frequently market to; it is clear that at least one of our partners has you in their database We only work with reputable marketers who follow all marketing laws and require “customers” to opt in to receive email offersWe have verified that your email address, [redacted] @aol.com has been unsubscribed and is now on the suppression file which means that the affiliate partner who has your email address will be taking you off their list shortly; please be patient as it is possible that it can take up to business days for the marketer to "scrub" you from their list Please let us know if you have any other email addresses where you are receiving our offer so that we can ensure those get removed alsoWe are sincerely saddened that you believe our intentions are anything but genuineWe are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe Our service offers far more than some of the sites offering free information, although we refer customers who can't pay to them all the time I wanted to take a minute to highlight some of the services we provide to our membersOne of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areasOur members are also able to set up Emergency Response Profiles for each one of their childrenThese digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filterThis internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friendsAgain, we apologize for any inconvenience that this has caused you and please let us know if we can assist you furtherIf you have any further questions you can contact our manager T [redacted] directly at ###-###-####If you would like to forward emails to us to look into the publisher further, please forward them to [redacted] @scalablecommerce.com so we can investigate furtherSincerely, Kids Live Safe Support Team "Protect What Matters Most"

We apologize for this misunderstanding When you signed up for your Kids Live Safe membership on 1/at 1:pm pacific time, you had to check a box that you understood the terms and conditions of your membership You did indeed get a day trial for $1, and because you never reached out to us to cancel, we continued to offer our benefits and protection at the rate of $per month You talked to our senior supervisor [redacted] today when you called, and I listened to the call and didn’t hear any rudeness at all In fact, [redacted] was simply trying to educate you on why you were billed so you understood what had occurred He never said that he wouldn’t give you a refund, he was simply letting you know that we don’t have a refund policy and then you hung up the phone [redacted] asked me what we should do about your situation after you hung up and we immediately decided to issue you a full refund of your $charge and the $charge that had processed today We voided today’s charge of $so you shouldn’t actually see that money leave your account [redacted] attempted to contact you at ###-###-#### (the number on file in your account) to alert you of the refunds, but that number was disconnected He also attempted to contact you at ###-###-#### but the VM was not set up so we couldn’t leave a message letting you know how we had resolved your situation Regardless, we had refunded you all of the money that you were charged prior to your Revdex.com complaint in an effort to ensure your satisfaction You should see emails reflecting the cancellation and refund status that were sent to [redacted] @hotmail.com today at 12: pacific standard timeAgain, we apologize for any misunderstanding here and sincerely hope that our resolution is satisfactory to you Please contact me directly at ###-###-#### if you have any additional concern Thanks, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 9925404, and find that this resolution is satisfactory to me Regards, [redacted]

Dear V [redacted] , Based on our phone conversation today and the fact that the representative you spoke to earlier this morning had already refunded the $charge you received based on a misunderstanding, it is clear that your issue is resolved Again, we apologize for the confusion regarding our billing terms, as discussed we try to make those terms as clear as possible in our sign up process to avoid this exact situation from happening If you need any additional assistance don’t hesitate to contact me on my direct line, ###-###-#### Thanks, T [redacted] ***

Dear [redacted] , We received your complaint from the Revdex.com and I contacted you to discuss the matter, I left you a voicemail I see that you initiated your account with Kids Live Safe on February 22nd, and we confirmed your membership with a welcome email that reiterates all of your membership terms and conditions; we see in our system that you opened that email We also subsequently sent you many service emails providing you with sex offender data for your area, those emails were opened as well I went ahead and refunded your most recent charge of $for starters Please contact me at ###-###-#### and we will discuss what to do with the other charges to ensure your satisfaction We apologize for any inconvenience here, we purposely make our sign up process and terms of condition so clear to make sure this doesn’t happen Lets get this resolved Sincerely, ***

We are sincerely saddened that you believe our intentions are anything but genuineWe are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe We are sorry that you “do not recall anything about any ongoing membership”, our terms and conditions are very clear and reiterated many times throughout the signup process and in a follow up confirmation page and email that was sent to you at [email protected] When I took a closer look I also noticed that we had sent over alerts to your email highlighting new sex offender activity in your area Per our discussion on the morning of July 28th, I attempted to refund the charges that were associated with your account I was alerted by our payment processing system that I was unable to issue you refunds because you had previously disputed these charges as “fraud” with your bank and they have already issued you refunds It is possible that your bank will review our signup process and determine that your fraud claims aren’t valid and reverse those refunds but at this time there is nothing further that we can doPlease contact Tom Adams directly at ###-###-#### if you would like to discuss this matter further or if anything changes, but at this time you have been refunded all of the charges so this matter appears to be resolved After my discussion with you it was clear that you aren’t aware of all that we offer for family protection and I wanted to take a minute to highlight some of the services we provide to our members One of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areas Our members are also able to set up Emergency Response Profiles for each one of their childrenThese digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filterThis internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friends Again, we apologize for the misunderstanding and please let us know if we can assist you further Sincerely, Kids Live Safe Support Team "Protect What Matters Most"