KidsLiveSafe.com

Dear W [redacted] ***, First off, we apologize for the inconvenience that your complaint with the Revdex.com documentsWe contacted you a left you a message about this situation We’re saddened that you believe our intentions are anything less than genuine in our pursuit to arm American families with information and tools to prevent tragedies associated with sex offenders The conversation of “sex offender” is a very sensitive one, and we agree that the marketing language about sex offenders in your area can be troubling and concerning to see Please be aware that we do not do any in-house marketing of our products and that we have marketing relationships with affiliate partners who have been given very specific approved, complaint email language to send out Our marketing partners comply with all Can-Spam compliance laws and are not able to send out emails to people who have not legally opted in to receive them Our product unfortunately does cost us money to provide the tools and information that we offer to our members We do not “demand” anything from potential customers, we simply require certain information to provide the benefits that we offer (email address, zip code, and credit card are some of those pieces of information) We also go to great lengths to ensure that our members understand our terms and conditions so that there is absolutely no confusion about what we are offering and how much it costs, we do not want to deal with or cause customer confusion related to our membership termsPlease understand, we hear success stories all day long of people who have used our products to find and stop abuse, or avoid abuse altogether by getting educated about high risk people interacting with their children in their daily lives or online Although the conversation isn’t fun, unfortunately in today’s world it is now a necessity to be informed and aware so that parents and loved ones can make a difference and stop abuse We have blacklisted your email from our marketing partners Please allow up to days for your information to be removed entirely We are willing to give you free access to our service so that you can get the information you would like Go to www.kidslivesafe.com and use test@kidslivesafe as your username and [redacted] as your password If you have any questions regarding how to access the data, don’t hesitate to contact our helpful member support team at ###-###-#### Again, we sincerely apologize if our marketing email has caused any emotional stress for your family, our intentions are exactly the opposite Please let us know if you experience any other emails after the day period Thanks for your understanding on this matter, Member Support

First off, we apologize that our company has caused you any stress We’re saddened that you believe our intentions are anything less than genuine in our pursuit to arm American families with information and tools to prevent tragedies associated with sex offenders The conversation of “sex offender” is a very sensitive one, and we agree that the marketing language about sex offenders in your area can be troubling and concerning to see Please be aware that we do not do any in-house marketing of our products and that we have marketing relationships with affiliate partners who have been given very specific approved, complaint email language to send out Our marketing partners comply with all Can-Spam compliance laws and are not able to send out emails to people who have not legally opted in to receive them Our company does not approve marketing language that speaks to the location of a sex predator in relation to your home address, so the language of “a sexual predator has moved within miles of your home” would not be compliant We would very much appreciate if you would forward the marketing email that you received to [redacted] @scalablecommerce.com so that we can look into this matter further Our product unfortunately does cost us money to provide the tools and information that we offer to our members We do not “demand” anything from potential customers, we simply require certain information to provide the benefits that we offer (email address, zip code, and credit card are some of those pieces of information) We also go to great lengths to ensure that our members understand our terms and conditions so that there is absolutely no confusion about what we are offering and how much it costs, we do not want to deal with or cause customer confusion related to our membership termsPlease understand, we hear success stories all day long of people who have used our products to find and stop abuse, or avoid abuse altogether by getting educated about high risk people interacting with their children in their daily lives or online Although the conversation isn’t fun, unfortunately in today’s world it is now a necessity to be informed and aware so that parents and loved ones can make a difference and stop abuse We have unsubscribed your email list from our marketing partners Please allow up to days for your information to be removed entirely We are willing to give you free access to our service so that you can get the information you would like Go to www.kidslivesafe.com and use test@kidslivesafe as your username and [redacted] (ones) as your password If you have any questions regarding how to access the data, don’t hesitate to contact our helpful member support team at ###-###-#### Again, we sincerely apologize if that marketing email has caused any emotional stress for your family, our intentions are exactly the opposite Please let us know if you experience any other emails after the day period Thanks for your understanding on this matter, Member Support

Dear L***, We are sincerely saddened that you believe our intentions at Kids Live Safe are anything but genuine and apologize for the inconvenience that you describedWe are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe Our sign up process makes it very clear that we give access to our information and tools for a day trial for $to preview the benefits and determine if a member wants to continue for the price of $per monthWe reiterate all of the terms and conditions of the membership on the confirmation page of the signup process and also on a welcome email sent to every member post sign-upOn each of those pages we explain that the most effective way to cancel the membership is to contact our member support department at 1-800-301-and also give customers an option to email us at [email protected] We offer very extensive Member Support and our support department is open days a week from a.mto p.mpacific standard time to ensure that members have many hours per day to cancel their accounts or get member support from our friendly, trained staff We also allow members to cancel within our integrated voice response system if a member calls after hours or is unable to reach a member support representative during hours of operation It is true that there are free sites that provide some of the information that we offer, however we go much furtherOne of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areas Our members are also able to set up Emergency Response Profiles for each one of their children These digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filter Net Nanny; this product alone retails for $per yearThis internet filter allows parents to monitor their child’s online activities to ensure that they stay safe while surfing the web or chatting with friends We contacted you today to discuss this matter and left you a voicemessage As I said on the message, we would be happy to offer you some free access to our service so that you can get a better idea of how valuable our service is without paying anything If you have any questions or want to take us up on our offer, please contact Tom Adams at 805-895-Again we apologize for any inconvenience and hope that this response will help alleviate your concernsSincerely, Kids Live Safe Member Support "Protect What Matters Most"

Dear [redacted] , Per our discussion on the phone on 4/I am happy that we have resolved your issue As we discussed, we make our terms and conditions extremely clear on the sign up process so I’m not quite sure how that was overlooked but we appreciate you taking some accountability for the misunderstanding To summarize what we did, we have refunded you a total of $out of the total amount billed by us of $ We also issued you additional days of FREE service so that you can utilize our benefits and determine if you want to re-join us at a later date If you have any questions feel free to contact our member support department at ###-###-#### Thanks, Kids Live Safe Support Team

Dear J***, Per our phone conversation I have added your email address to our blacklist so this will be
distributed to all of our publisher relationships to ensure that you are removed from anything having to do with our offer. As I stated, it’s possible that a “bad” publisher has gotten our offer and is not complying with our protocols or with the laws surrounding email marketing. Please contact me at ###-###-#### if you continue to receive emails after business days. In most cases like this, the issue gets resolved with this step. Thanks for your patience and understanding. Member support manager T** ***

Dear *** ***,
Once again we appreciated the opportunity to communicate with you by phone about your complaint and understand your position on our email marketing practices As we discussed, our company complies with all email marketing practices, laws, and disclosures and we only work with the most reputable partner marketers in the business The impasse that we have reached is that you simply wish we were clearer about our intentions to email market to our members and make further disclosures to that end To operate compliantly and legally online there are many disclosures that are necessary to make available to our customers In addition, we are interested in doing "good business" and finding best practices that allow us to operate with the members best interests in mind We continue to explore the most effective practices to educate our "traffic" and our members about our product and our marketing practices On every screen in the sign up process of our website we have a term of use link prominently displayed that describes very clearly our intentions and rights as a marketer Your complaint is a unique one because our members are able to unsubscribe from all 3rd party marketers offers if they want them to stop. By clicking the links provided in the emails this has always resolved any member concerns in the past if they arise My main concern about your original complaint was that we might be working with a non-compliant email marketer who would not stop sending you emails once you had attempted to unsubscribe We are hopeful and confident that after our additional effort here that you have stopped receiving emails from any partner marketers of ours If you continue to receive emails from what you believe is a partner marketer of ours, please forward that email to ***@scalablecommerce.com so that we can do further research and assist you Thanks for your feedback, we take all member and non-member feedback very seriously Sincerely,
Kids Live Safe Member Support

Dear K*** ***, I apologize for the frustrating situation that appears to be happening to you regarding emails about our product. Per our very good conversation, we have publisher relationships that send out email offers on our behalf. By law, these publishers are supposed
to include unsubscribe links in all of their emails which enables you to stop receiving emails from them. I have gone ahead and blacklisted your email address (***@gmail.com) from all of our publishers and typically you will see all emails stop within the next business days. As we discussed, please forward me any emails that you have received to ***scalablecommerce.com, as this will enable me to look into who the publisher is that is sending emails. And most certainly, send me any emails that you receive after business days as that will help me track down if there is a publisher not following the laws. If you have any additional questions feel free to reach me at ###-###-####. Thanks, ***

Dear D***,
We apologize that your experience with our
company
was not satisfactory. As
promised by the representative that you spoke with, your $refund has been
processed. We attempted to contact you
on several occasions to make sure that you are completely satisfied but were
only able to leave Voicemails. Please
understand that we have thousands of members using our services to protect and
keep their families informed. When
members sign up they must agree to our very clear terms and conditions about
ongoing membership costs of $per month.
When members “forget” about cancelling their membership, it costs us
money to service those accounts and offer our full benefit package. Our representatives are trained to make sure
that members are completely satisfied but we do ask members to take some
accountability when they forget to cancel.
We apologize if you felt that P*** didn’t handle the call well and his
offer of a partial refund ($14.95) was simply part of our refund processWhen
you hung up on him and he contacted you back offering the full refund, our
protocol is such that he must ask you to confirm that you won’t also attempt to
refund the charge with your bank as that would result in a “double refund”. So, again, we apologize that your experience
was not positive but our representative was simply following protocol and
trying to find a reasonable resolution based on your situation. We will assume that this issue is resolved
but if you have any questions don’t hesitate to reach me directly at
###-###-####. Thanks,
T** ***

Dear J***, Seeing that we just had a good phone conversation about your concerns, I will keep this response very brief We have cancelled your account and you have only been billed $based on our companies terms and conditions and you will NEVER be billed by our company again
Please contact us directly at ###-###-#### if you have any additional questions or concernsThanks,
Member Suport

Complaint:
I am rejecting this response because: I do not understand why it takes days to "unsubscribe" what I NEVER SUBSCRIBED TO IN THE FIRST PLACE! And the written response is inconsistent with the voicemail I got, saying TEN DAYS After the company rep called I received more emailsThe company representative misunderstands my concern Their emails don't frighten me or upset me by alerting me to what they claim is a great dangerThey ANGER ME because they misrepresent the danger, in my opinion, to get people to be afraid, and BUY their service, a service that is FREE to anyone with internet access I am not disturbed because they are telling me their are pedophiles in my area - "PEDOPHILE ALERT!" they scream AS I said earlier, the Michigan State Police FREE site shows there is NO convicted registered sex offender within a mile of my home AND our faulty registry doesn't identify registrants as pedophiles! So you can't know that anyway It is misrepresentation I don't want their service for free I already HAVE IT FOR FREE!
When I went through their site, before I was asked to pay and give my credit card, they represented that there were over sex offenders in my "area" whatever they mean by thatThat is just false In my entire zip code there are not anywhere near that manyStudies have shown that the registry doesn't protect us They may have all sorts of people believing it does But the evidence is to the contrary I spent years in the criminal justice system as a prosecutor and a judge I have studied the registry for over a decade I know what you are doing - selling something by frightening people - something they can get for freeI want them to stop misrepresenting to the public to sell free stuff
Regards,
W*** ***

Dear *** ***,
We sincerely apologize for the inconvenience you have described in your complaint to the Revdex.com. Thank you for being so understanding on our phone conversation
last week as we walked through the issues surrounding your complaint and the best way for us to immediately resolve your concerns. I reviewed the details of your correspondence with our company and found that you unsubscribed your email with Kids Live Safe back on May 31st, 2013. This explains why you haven’t received any additional emails about our Kids Live Safe “offer” for some time. I confirmed that we did receive one letter from you by mail on Jan 17th and that our marketing manager was out of the office at the time it came in. However, several days later he did send correspondence to all of our partner marketers and asked them to remove your email from distribution; this process can sometimes take up to business days to complete. So, it is possible that your initial reach out to our company will result in no further emails and it is simply a matter of time. As a precaution, we went ahead and resubmitted your email address to all of our partner marketers with a “red alert” message to ensure that this process gets completed asap To clarify, we can’t be certain that the emails you are receiving have anything to do with a connection to Kids Live Safe or marketers that are associated with our companyIf you continue to receive emails please forward them to [email protected] as this will help us research where they are coming from and if they are associated with partner marketers of ours. As we discussed at great length on the phone, when people sign up to Kids Live Safe the terms and conditions include our legal right to market email offers to them. However, I very much appreciated your perspectives on unwanted solicitation emails and assure you that our companies focus is not on marketing third party offers but rather on offering world class safety and education products to protect familiesWe also want you to know that we have only worked with marketers that follow all email marketing compliance laws and that includes unsubscribe links that will stop emails from those who do not want to receive them. Please don’t hesitate to reach out to me directly at [email protected] or on my cell at ###-###-#### if this issue does not get resolved very soon Sincerely,
Kids Live Safe Support Team
“Protect what matters most”

I don't like the way it gets all your information before give a charge or price for the serviceIt seems like a scamBe up front Poor sales techniquesIf I can't get straight answers about the money, I sure wont trust you with my daughter's safety

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10534620, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear V***, I contacted you to discuss your complaint and left you a voice message We have refunded all
transactions that were charged to your credit card. With that said, our signup process makes it very clear that the $fee is for a day trial and that you must contact our member support department to cancel the membership or you will continue to receive the protection services that we offer and charge you $per month. These billing terms are not only very clear in our sign up process but we also follow up with a welcome email that reiterates all of those terms to ensure that there is no customer confusion. We see that you opened the welcome email and we also sent you several other monitoring alert emails that highlight new sex offender activity in your area (that’s part of our ongoing protection service) and you opened those emails as wellRegardless, it is clear to us that you were unaware of what you committed yourself to and that is why we refunded you the charges. We hope and assume that our resolution here satisfies you and resolves this situation. Please contact me at ###-###-#### if you need anything else. Thanks much, T** ***

Dear *** *** ***,
"">We are sincerely
saddened that you believe our intentions at Kids Live Safe are anything but
genuine and apologize for the inconvenience that you described in your
complaint to the Revdex.comWe are very proud of the service that we offer and are
helping thousands of parents and grandparents all over the country take a more
proactive role in helping their families stay safe.
I would like to look
into this matter further but at this time I’m not able to locate an account in
the name of *** *** *** or with an email address of ***[email protected]. Is it possible that the order was placed in
your spouses name? Sometimes we have
situations where a spouse signs up for our service and doesn’t tell their
partner and it results in an issue similar to the one you have described. We would like to help figure out a
resolution, but we must find the “order” to explore resolution further. Please contact our member support manager Tom
Adams at ###-###-#### to further discuss resolution. You mentioned in your complaint that we
offered nothing to you since a membership was created. We are not trying to argue with you but would
like to clarify a few things below
Our sign up process
makes it very clear that we give access to our information and tools for a
day trial for $to preview the benefits and determine if a member wants to continue
for the price of $per month We reiterate all of the terms and
conditions of the membership on the confirmation page of the signup process and
also on a welcome email sent to every member post sign-up. On each of those pages we explain that the
most effective way to cancel the membership is to contact our member support
department at ###-###-#### and also give customers an option to email us at
[email protected] We offer very extensive Member Support and our
support department is open days a week from a.mto p.mpacific standard
time to ensure that members have many hours per day to cancel their accounts or
get member support from our friendly, trained staff We also allow
members to cancel within our integrated voice response system if a member calls
after hours or is unable to reach a members support representative during hours
of operation
We assumed that you were
aware of your membership with Kids Live Safe and the associated membership
terms and costs because we never heard from you regarding cancellation. We incur costs to provide our service to our
members. One of the key features of our
membership is our ability to create a mile protection zone around a member’s
home addressThis allows us to monitor new sex offender activity and send
immediate email alerts when a new sex offender registers within this monitoring
areaNot only are our members able to monitor their own home, but can set up
additional monitoring areas.
Our members are also
able to set up Emergency Response Profiles for each one of their children
These digital profiles contain a child’s picture, personal information,
physical description, medical information as well as guardian contact
informationThese profiles can instantly be emailed to friends, family or the
police in case a child goes missing or is abducted; this assists parents and
law enforcement in the recovery of the child
Since sexual predators
are gaining access to our children via the internet our members are able to
utilize our award winning internet filter Net Nanny; this product alone retails
for $per yearThis internet filter allows parents to monitor their child’s
online activities to ensure that they stay safe while surfing the web or
chatting with friends
Again, please contact
Tom on his direct line at ###-###-#### so that we can resolve this situation to
your satisfaction as soon as possible. Sincerely,
Kids Live Safe Member
Support
"Protect What
Matters Most"

I found this service very enlightening I was very surprised at the results As others have mentioned, I was skeptical at first - having to submit some information before I knew that this was a paid service I chose the option of days for $with no renewal instead of $for a trial with automatic $per month renewal I think the $was well spent (I learned something about someone I know.) I would not recommend the subscription service, and I do agree with other reviews that it is not readily easy to find the $fee for one-time use
I do recommend the service as long as subscribers run through the steps to realize what they are paying $very well spent

Dear Mr***,
We sincerely apologize for the inconvenience that you
reported to Revdex.com. We
work with many affiliate marketers that have customers in their databases who
they frequently market to; it is clear that at least one
of our partners has
you in their database. We only work with
reputable marketers who follow all marketing laws and require “customers” to
opt in to receive email offersWe have verified that your email address, ***@gmail.com has been unsubscribed and
is now on the suppression file which means that the affiliate partner who has
your email address will be taking you off their list shortly; please be patient
as it is possible that it can take up to business days for the marketer to
"scrub" you from their list. Please
let us know if you have any other email addresses where you are receiving our
offer so that we can ensure those get removed also
We are sincerely saddened that you believe our intentions
are anything but genuineWe are very proud of the service that we offer and
are helping thousands of parents and grandparents all over the country take a
more proactive role in helping their families stay safe. I wanted to take a minute to highlight some
of the services we provide to our members
One of the key features of our membership is our ability to
create a mile protection zone around a member’s home addressThis allows us
to monitor new sex offender activity and send immediate email alerts when a new
sex offender registers within this monitoring areaNot only are our members
able to monitor their own home, but can set up additional monitoring areas
Our members are also able to set up Emergency Response
Profiles for each one of their childrenThese digital profiles contain a
child’s picture, personal information, physical description, medical
information as well as guardian contact informationThese profiles can
instantly be emailed to friends, family or the police in case a child goes
missing or is abducted; this assists parents and law enforcement in the
recovery of the child.
Since sexual predators are gaining access to our children
via the internet our members are able to utilize our award winning internet
filterThis internet filter allows parents to monitor their child’s online
activities to ensure they stay safe while surfing the web or chatting with
friends
Again, we apologize for any inconvenience that this has
caused you and please let us know if we can assist you furtherIf you have any
further questions you can contact our manager Tom Adams directly at
###-###-####Sincerely,
Kids Live Safe Support Team
"Protect What Matters Most"

Dear MrR***,
We sincerely apologize for the inconvenience
you
are describing in your complaintWe attempted to contact you to explain the
problem but didn’t reach you so we left you a message. Per our voicemail, we had a database issue
that kept your email in one of our partner lists and that is what created the
problem here. We have ensured as of
today that your email has been removed from all of our marketing partners,
please give this process about business days while they all scrub you from
their lists. Again, we are sorry and appreciate
your patience on this matter as we pride ourselves on being very diligent about
the unsubscribe process. If you have any
other questions or needs don’t hesitate to contact me directly at
###-###-####. Sincerely,
T** ***

Well either you have scammers using your name or it is a scam, I got an email(I had multiple before) that use scam style type such as "Child_Predator_In_Your_Area" and most true email would not have an underscore like thatAlso the link goes to a URL shortener i.e bit.ly

This is a SCAMDo not give any personal information!