KidsLiveSafe.com

Review: This business had a pop up on my computer and I believe it had supposedly a free 7 day trial which never happened. Then it said that after the 7 day free trial automatic charges applied. Their website is a customer trap as it does not provide you with the phone # to cancell.I Knew that their charge would come with their address and their ph#. So I first asked American Express to disalow the charge.I wanted to cancell right from the begining of the trial because I knew this business would take adavantage of not providing their ph# right there on the website sign up. This bussiness is dishonest and overcharges at 29.97 per month. I haven't even gone on their website even once since. Please do something so that they stop defrauding people. thanks.NOTE: I'M OUTRAGED!!! THEY ALREADY PUT A CHARGE ON MY CREDIT CARD AGAIN 2/20/14 EVENTHOUGH I CALLED THEM TO CANCEL 3 DAYS AGO!!!Desired Settlement: JUST REFUND THE $35 OR SO THAT THEY HAVE CHARGED MY AMX CARD.

Business

Response:

Dear [redacted],

We apologize for the inconvenience you

described and we contacted you today immediately after receiving your complaint

to the Revdex.com. We are a little surprised

by what you wrote in your complaint as it conflicts with all of the information

that we have in our system about your account.

Regardless of the information, we have gone ahead and refunded you every

charge that you received from our company in an effort to resolve this matter,

a total of $60.94 (for the initial $1 activation and two months of protection

coverage of $29.97). To clarify, our website at www.kidslivesafe.com clearly states how

to cancel your membership and also gives you an option to email us or contact

our 800 support team to cancel and we provide you with two phone numbers to

call. We see that there was an account

initiated in the name of [redacted] at 11:32 am on 1/13/2014 (the account

information matches the address and phone number that you provided in your Revdex.com

complaint). In our sign up process, we

make the terms and conditions very clear that you have 7 days to review our

product to determine if you would like to continue with the protection after

that period for a cost of $29.97 per month.

We also sent you a welcome email reiterating all of the terms and

conditions to fidezamudio@yahoo including how to cancel and our member support

number immediately upon signing up (this was the email address that you entered;

maybe look in your spam folder and you should find this). Anyway, we didn’t hear from you regarding

cancellation until your phone call to our member support department at 1:15 pm

on 2/20. You had been billed $29.97 at

2:58 am on 1/21 and also at 1:40 am on 2/20 (prior to your call) per our

billing terms because we did not hear from you about cancelling your membership

so we assumed you wanted to continue with our protection services. I listened to your phone conversation with

Phillip on 2/20 and there was some confusion about the account; he was trying

to explain to you why you had been billed when your phone conversation got

disconnected. Phillip then called you

back and left you a message saying that he would cancel your membership and

that if you needed any additional assistance to please contact our member

support team. Your letter to the Revdex.com was

the next time we heard from you. In your

letter you claim that you got billed by us 3 days after your call with us, this

is simply untrue. To reiterate, you got

billed at 1:40 am on 2/20 and you contacted us later that day at 1:15 pm (it is

possible that you saw the transaction hit your bank or banking statements 3

days later). When listening to your

phone call with Phillip it appeared that you were unable to access the site

correctly. We would like to give you 6

months of our service for free so that you can experience all of the great protection

benefits that we offer; we believe that this give you a better understanding of

what our company is trying to accomplish.

If you would like to take advantage of this offer, or have any questions

about how to access your free membership, please contact us at ###-###-####

and any of our friendly member support representatives will assist you. We hope that this will resolve your matter

and again apologize for the inconvenience.

Sincerely,

Kids Live Safe Support Team

“Protect What Matters Most”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9939018, and find that this resolution is satisfactory to me. I will not take the offer to try their service for free for the time they say in their response email. I will be looking at my credit card to verify that credit is given for the charges already made and that no future charges against my card are made either. I reserve the right to re-open the complaint if vendor continues to charge my credit card account. Thanks for your help Revdex.com. You are great!!!

Regards,

Review: Kids Live Safe sent an unsolicited email to my address informing me of a warning in my area for a child predator. This seems to be a phishing scam and asks the reader to click a link that asks for private information as well as to sign up for a paid service using a credit card.Upon further investigation, this organization appears to be using outside marketing companies that collect and use random personal email addresses to attract customers and solicit their credit card information. The email address used is ([email protected]) and an agent at the phone number listed on the Kids live safe website did not recognize this address. Furthermore he did not know how my email was obtained. This does not seem to be a legitimate company but rather just signs people up for a monthly fee using credit card information.Also from the Revdex.com records on this company, 17 complaints closed with Revdex.com in last 3 years.Desired Settlement: Stop all solicitations and delete my email and all other private information gathered by kids live safe LLC and all its affiliates and marketing companies.

Business

Response:

Dear Mr. [redacted],

We sincerely apologize for the inconvenience that you

reported to Revdex.com. We

work with many affiliate marketers that have customers in their databases who

they frequently market to; it is clear that at least one of our partners has

you in their database. We only work with

reputable marketers who follow all marketing laws and require “customers” to

opt in to receive email offers. We have verified that your email address, [redacted]@gmail.com has been unsubscribed and

is now on the suppression file which means that the affiliate partner who has

your email address will be taking you off their list shortly; please be patient

as it is possible that it can take up to 14 business days for the marketer to

"scrub" you from their list. Please

let us know if you have any other email addresses where you are receiving our

offer so that we can ensure those get removed also.

We are sincerely saddened that you believe our intentions

are anything but genuine. We are very proud of the service that we offer and

are helping thousands of parents and grandparents all over the country take a

more proactive role in helping their families stay safe. I wanted to take a minute to highlight some

of the services we provide to our members.

One of the key features of our membership is our ability to

create a 5 mile protection zone around a member’s home address. This allows us

to monitor new sex offender activity and send immediate email alerts when a new

sex offender registers within this monitoring area. Not only are our members

able to monitor their own home, but can set up 3 additional monitoring areas.

Our members are also able to set up Emergency Response

Profiles for each one of their children. These digital profiles contain a

child’s picture, personal information, physical description, medical

information as well as guardian contact information. These profiles can

instantly be emailed to friends, family or the police in case a child goes

missing or is abducted; this assists parents and law enforcement in the

recovery of the child.

Since sexual predators are gaining access to our children

via the internet our members are able to utilize our award winning internet

filter. This internet filter allows parents to monitor their child’s online

activities to ensure they stay safe while surfing the web or chatting with

friends.

Again, we apologize for any inconvenience that this has

caused you and please let us know if we can assist you further. If you have any

further questions you can contact our manager Tom Adams directly at

###-###-####. Sincerely,

Kids Live Safe Support Team

"Protect What Matters Most"

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9925404, and find that this resolution is satisfactory to me.

Regards,

Review: On March 18th I sat down at my computer to search sex offenders in my area. In order to search that one day, I had to sign up for a 7 day trial. After a trial period my account was automatically charged $29.97. I received no service nor any emails during this time that my account was being charged. NOT a SINGLE EMAIL. I went back and searched my email and the only email I got on March 18th was an advertising email. NO service was provided which is why I had no idea that I had an account. There is no activity on my account since March 18th. I have asked for 9 months refund, and willing to pay for one month because I was signed up for a trial period. Yes I was unaware of the monthly charge on my credit card account. If my monthly balance is a certain amount, I dont look over all of the charges. I have fraud protection and trust in the process of people doing their job. However, is not the case with Kids Live Safe. There is no service provided and no customer service. Hugh is the Department Member Support supervisor and does not seem trustworthy. He kept changing the terms. There is no service provided for $29.97 a month. There is no customer service for $29.97 a month. I am a very unhappy person. . I dont even consider myself a customer since I was not provided service. After 1 hour on the phone and Hugh changing his terms time and time again, and no record of any service for 10 months, he credited back 7 months. I wanted 9 months and was willing to pay for 1 month. I am very dissatisified and I dont agree with the way this business is being run.Desired Settlement: Hugh, the Member Support Supervisor, credited my 7 months back at $29.97 a month. I paid for 10 months at $29.97 a month. I would have liked full refund. There was no service provided during that time to my knowledge. No email record during that time.

Business

Response:

Dear [redacted],

We are sincerely saddened that you believe our intentions at Kids Live Safe are anything but genuine and apologize for the inconvenience that you described. We are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe.

You mentioned in your complaint that we offered no service or customer service to you since you signed up last March 18th. We are not trying to argue with you but would like to clarify a few things below.

Our sign up process makes it very clear that we give access to our information and tools for a 7 day trial for $1 to preview the benefits and determine if a member wants to continue for the price of $29.97 per month or $59.98 per year. We reiterate all of the terms and conditions of the membership on the confirmation page of the signup process and also on a welcome email sent to every member post sign-up; we sent you this confirmation email on March 18th at 4:32 p.m. and I would be happy to re-forward that email if you would like to see it. On each of those pages we explain that the most effective way to cancel the membership is to contact our member support department at 1-800-301-5905 and also give customers an option to email us at [email protected]. We offer very extensive Member Support and our support department is open 7 days a week from 5 a.m. to 8 p.m. pacific standard time to ensure that members have many hours per day to cancel their accounts or get member support from our friendly, trained staff. We also allow members to cancel within our integrated voice response system if a member calls after hours or is unable to reach a members support representative during hours of operation.

We assumed that you were aware of your membership with Kids Live Safe and the associated membership terms and costs. Your account has been active since March 18th and we have been billing you monthly and monitoring the address of 2236 barefoot trace, in Atlantic Beach, Florida for sex offender activity. One of the key features of our membership is our ability to create a 5 mile protection zone around a member’s home address. This allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring area. Not only are our members able to monitor their own home, but can set up 3 additional monitoring areas. The good news is that you had no new sex offender activity within 5 miles of your home since you enrolled in our service.

Our members are also able to set up Emergency Response Profiles for each one of their children. These digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact information. These profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child.

Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filter Net Nanny; this product alone retails for $40 per year. This internet filter allows parents to monitor their child’s online activities to ensure that they stay safe while surfing the web or chatting with friends.

We contacted you today to discuss this matter and left you a voicemessage. We have issued you the 2 additional refunds that you requested. On your previous call with Hugh, he had already made an exception by offering you 7 refunds but we want to make sure you are satisfied and that is why we have honored your request here. Please contact Tom on his direct line at 805-895-0360 if you have any other questions or concerns. In addition, we would be happy to offer you some free access to our service so that you can get a better idea of how valuable our service is without paying anything. Again we apologize for any inconvenience and hope that this response will help alleviate your concerns. Sincerely,

Kids Live Safe Member Support

"Protect What Matters Most"

Review: Dear Revdex.com, I was simply trying to make sure my children were safe in the new neighborhood so I did an internet search for sex offenders. I came across Kidslivesafe.com. I soon found myself getting flooded with third party junk mail as a direct result. I have tried for months clicking Unsubscribe to no avail. I have written the company telling them to stop selling my email address. I have received no response from them, and the junk mails are only increasing. This company makes it's money as a front for finding sex offenders, but it really makes it's money selling everyone who'll pay for it, your email address. My next step today is to file a complaint with the FCC. I've had to just up and completely block all mail coming in for days at a time, several times, to try and get them to stop flooding my inbox with junk mail. I only use this email address to go to several business related sites that I have been using for years. Only after going to this front of a business did I begin immediately begin getting swarmed with Spam. Warning to all people trying to protect your children, USE ANOTHER SITE. You will all but lose control of your own email because of the practice this company uses of selling email addresses to anyone who will pay them for it. I'm getting good mail blocked because I've had to resort to blocking certain words or phrases that are common in their emails. They just change their address slightly eg: news@bounce to info@bounce, to keep it coming. And they slightly change their subjects I n clu ding this, or get a bigger erection, to avoid Spam filters. After about six months or more of trying to unsubscribe, and contacting them directly, the emails continue. I can't close this account, it's my work account. So I have to keep suffering through this onslaught of Spam because of this company. There's no shame in a company who fronts as one trying to protect children, but who's really income is all about selling peoples email addfresses. Big difference between sharing, and aggr sellngDesired Settlement: I simply want my named removed from this email farming predators data base and to warn others this is what they're business primarily, in reality, really is. I want them to say on their web site in big, bold letters at the top of each page: We are in the business of selling email addresses. You will begin getting email offers from all of our vendors shortly. Even though you click unsubscribe, short of filing a complaint with the Revdex.com and the FCC, clicking unsubscribe will do you no good. Ever.

Business

Response:

Dear [redacted],

We sincerely apologize for the inconvenience you have described in your complaint to the Revdex.com. Thank you for being so understanding on our phone conversation last week as we walked through the issues surrounding your complaint and the best way for us to immediately resolve your concerns. I reviewed the details of your correspondence with our company and found that you unsubscribed your email with Kids Live Safe back on May 31st, 2013. This explains why you haven’t received any additional emails about our Kids Live Safe “offer” for some time. I confirmed that we did receive one letter from you by mail on Jan 17th and that our marketing manager was out of the office at the time it came in. However, several days later he did send correspondence to all of our partner marketers and asked them to remove your email from distribution; this process can sometimes take up to 14 business days to complete. So, it is possible that your initial reach out to our company will result in no further emails and it is simply a matter of time. As a precaution, we went ahead and resubmitted your email address to all of our partner marketers with a “red alert” message to ensure that this process gets completed asap. To clarify, we can’t be certain that the emails you are receiving have anything to do with a connection to Kids Live Safe or marketers that are associated with our company. If you continue to receive emails please forward them to [email protected] as this will help us research where they are coming from and if they are associated with partner marketers of ours. As we discussed at great length on the phone, when people sign up to Kids Live Safe the terms and conditions include our legal right to market email offers to them. However, I very much appreciated your perspectives on unwanted solicitation emails and assure you that our companies focus is not on marketing third party offers but rather on offering world class safety and education products to protect families. We also want you to know that we have only worked with marketers that follow all email marketing compliance laws and that includes unsubscribe links that will stop emails from those who do not want to receive them. Please don’t hesitate to reach out to me directly at [email protected] or on my cell at ###-###-#### if this issue does not get resolved very soon. Sincerely,

Kids Live Safe Support Team

“Protect what matters most”

Business

Response:

Dear [redacted],

Once again we appreciated the opportunity to communicate with you by phone about your complaint and understand your position on our email marketing practices. As we discussed, our company complies with all email marketing practices, laws, and disclosures and we only work with the most reputable partner marketers in the business. The impasse that we have reached is that you simply wish we were clearer about our intentions to email market to our members and make further disclosures to that end. To operate compliantly and legally online there are many disclosures that are necessary to make available to our customers. In addition, we are interested in doing "good business" and finding best practices that allow us to operate with the members best interests in mind. We continue to explore the most effective practices to educate our "traffic" and our members about our product and our marketing practices. On every screen in the sign up process of our website we have a term of use link prominently displayed that describes very clearly our intentions and rights as a marketer. Your complaint is a unique one because our members are able to unsubscribe from all 3rd party marketers offers if they want them to stop. By clicking the links provided in the emails this has always resolved any member concerns in the past if they arise. My main concern about your original complaint was that we might be working with a non-compliant email marketer who would not stop sending you emails once you had attempted to unsubscribe. We are hopeful and confident that after our additional effort here that you have stopped receiving emails from any partner marketers of ours. If you continue to receive emails from what you believe is a partner marketer of ours, please forward that email to [redacted]@scalablecommerce.com so that we can do further research and assist you. Thanks for your feedback, we take all member and non-member feedback very seriously. Sincerely,

Kids Live Safe Member Support

Review: Review: The company sent us an email claiming that a sexual predator had moved within 0.7 miles of our home. They demanded our email address (simply confirming that the email address they already had was live) and our zip code (new information) and asked us to agree to terms of service accepting email from themselves and other providers. However, after clicking on the icon for more information it appears that no predators are residing within approximately twice that distance. Then they demanded payment before showing us the information on the predators near our area code. This is false and deceptive advertising, as well as a bait and switch scheme that is an unfair business practice under the Federal Trade Commission Act. We demand to be removed from all email lists of this company and any companies they provide email addresses to, as well as a free search of their web site to determine if their are, in fact, predators nearby. If this matter is not resolved promptly, we will complain to the Federal Trade Commission at www.ftc.gov/complaintDesired Settlement: We demand to be removed from all email lists of this company and any companies they provide email addresses toDesired Settlement: I just need to be heard and I fully expect you to roll your eyes and probably close this message but I am a single mother and people attempting to collect a $1 here and there are overwhelming and I was truly praying with each page that you would not ask for money and your company was just truly interested in the safety of our world children. Not the case you asked for money please take me off any list and do not sell my name phone or address I am burning the candle at both ends, please.

Business

Response:

First off, we apologize that our company

has caused you any stress. We’re

saddened that you believe our intentions are anything less than genuine in our

pursuit to arm American families with information and tools to prevent

tragedies associated with sex offenders.

The conversation of “sex offender” is a very sensitive one, and we agree

that the marketing language about sex offenders in your area can be troubling

and concerning to see. Please be aware

that we do not do any in-house marketing of our products and that we have

marketing relationships with affiliate partners who have been given very

specific approved, complaint email language to send out. Our marketing partners comply with all Can-Spam

compliance laws and are not able to send out emails to people who have not

legally opted in to receive them. Our

company does not approve marketing language that speaks to the location of a

sex predator in relation to your home address, so the language of “a sexual

predator has moved within .7 miles of your home” would not be compliant. We would very much appreciate if you would

forward the marketing email that you received to [redacted]@scalablecommerce.com so

that we can look into this matter further.

Our product unfortunately does cost us

money to provide the tools and information that we offer to our members. We do not “demand” anything from potential

customers, we simply require certain information to provide the benefits that

we offer (email address, zip code, and credit card are some of those pieces of information). We also go to great lengths to ensure that

our members understand our terms and conditions so that there is absolutely no

confusion about what we are offering and how much it costs, we do not want to

deal with or cause customer confusion related to our membership terms. Please

understand, we hear success stories all day long of people who have used our

products to find and stop abuse, or avoid abuse altogether by getting educated

about high risk people interacting with their children in their daily lives or

online. Although the conversation isn’t

fun, unfortunately in today’s world it is now a necessity to be informed and

aware so that parents and loved ones can make a difference and stop abuse.

We have unsubscribed your email list from

our marketing partners. Please allow up

to 14 days for your information to be removed entirely.

We are willing to give you free access to

our service so that you can get the information you would like. Go to www.kidslivesafe.com

and use test@kidslivesafe as your username and [redacted]1 (10 ones) as your

password. If you have any questions regarding

how to access the data, don’t hesitate to contact our helpful member support

team at ###-###-####. Again, we

sincerely apologize if that marketing email has caused any emotional stress for

your family, our intentions are exactly the opposite. Please let us know if you experience any

other emails after the 14 day period.

Thanks for your understanding on this matter,

Member Support

Review: There is a dollar charge for the one time use, however read all the print if you intend to give them your CC#. This company will charge 29.97 a month for their services which I believe is absurd. My advice to anyone interested is to read ALL the print and check subsequent emails. Best advice, don't share your CC#.Desired Settlement: Credit to my account.

Business

Response:

Dear V[redacted],

Based on our phone conversation today and the fact that the

representative you spoke to earlier this morning had already refunded the

$29.97 charge you received based on a misunderstanding, it is clear that your

issue is resolved. Again, we apologize

for the confusion regarding our billing terms, as discussed we try to make

those terms as clear as possible in our sign up process to avoid this exact

situation from happening. If you need

any additional assistance don’t hesitate to contact me on my direct line,

###-###-####. Thanks,

T[redacted]

Review: I used the trial membership but was unable to find information needed to protect certain people from a sex offender. I was unable to find the information, so I called the company to cancel my membership. I was told that my membership was never activated so there would be no need to take further action. Upon checking my bank account, I found they had not cancelled my membership, but instead charged me the full amount for another month! I have left a message for them to cancel my account again and am expecting a callback as well as a refund.Desired Settlement: I have requested a refund and have let them know I have reported to Revdex.com.

Business

Response:

Dear [redacted],

Per our phone conversation today I informed

you that I would research your situation further and document my findings in an

email back to you/Revdex.com. Long story short, we have refunded all charges applied

to your account ($1 and $29.97) to ensure that you are satisfied with the

outcome.

I contacted our phone provider (Five9.com)

to run a search for any other calls from your cell number to our company. At this point, we are only locating two calls

from your number, the phone number that you said the calls would have been made

from. Please note, I’m not at all

arguing with you, I just wanted to get back to you and inform you that we’re

not seeing any calls to our company on the day that you initiated the

membership as you suggested. Had we

received a call to cancel and located your account, we definitely would have

cancelled your membership prior to billing you further…we do this all the time.

Simply for clarification for you and the

Revdex.com, the only reason that we charged you the $29.97 monthly subscription fee

was because we didn’t have any documentation that you contacted us to cancel

your membership. Because we offer very

sensitive family protection information and tools we obviously wouldn’t cancel

people’s memberships without hearing directly from our members, by email or by

phone. The first call that we have

record of coming from your cell phone is on November 30th, two days

after your 7 day trial had expired and we had charged you the $29.97 fee. That call on November 30th was

made at 10:27 pm and we retrieved your voicemail where you asked us for a

refund and informed us that you complained to the Revdex.com on the morning of 12/1. When I came into the office 12/1 I had been

forwarded your voicemail message from one of my supervisors and I also opened

your Revdex.com complaint. Again, I just wanted

to document what our system shows so that you understand we were in no way

attempting to charge you after you had cancelled your membership.

At this point, and per our conversation

today we are assuming this issue is resolved and again we apologize for any

inconvenience that this situation caused.

Member Support Manager

Review: I went online to inquire if there were any sex offenders in our area. For $1.00 I was able to see what I was looking for. I did not sign up for any long term service as they were offering. I just found out that they have been billing me $29.97 since last February, 2015. I happened to see the charge on my Sam's Club master charge card. Talk to Sam's Club and advised me to contact them. I did and they said they would refund my November 14th., 2015 charge back to my account. It was at that time that I learned that they had been billing me since last February, 2015. Which meant I have been bill $263.00. For one inquirery. This is beyond believe.Desired Settlement: I want to be refund for the last 9 months of payments of $29.97. I told him when I paid the dollar I didn't want to sign up for up to date information for the future.

Business

Response:

Dear C[redacted],

We sincerely apologize

for the inconvenience that you describe in your documented complaint. I attempted to contact you today on the phone

number that you provided to discuss this matter further. I do notice that you called us on 12/8 and

spoke with our representative Felipe. He

explained to you that you had signed up for our membership on February 9th

of this year. He also explained that we

send out a courtesy welcome email that reiterates all of our membership terms

and conditions and we can see that you opened and read that email. When members open and read that welcome email

we don’t contact them by phone to further describe the terms because they are

very clear in our sign up process and in that email. Per our terms and

conditions, we charged you $29.97 per month as that is our monthly fee for the

membership benefits that we provide. For

example, we began monitoring your address the day you signed up (9710 N. Clark

Road, Richmond, Il, 60071) and sent you 6 subsequent emails detailing new sex

offender activity within a 5 mile radius of your home as part of your member

benefits. Felipe issued you a refund of

the most recent charge of $29.97 to attempt to satisfy you.

Although you ended your

call with Felipe without asking for more refunds, he asked you when you hung up

if he had satisfied your needs on the call (this is our protocol on every call). Because you hung up prior to answering yes to

that question, Felipe asked for his supervisor Jason to contact you to make

sure you were satisfied. Jason contacted

you and left you a voicemail explaining that if you needed any additional

support to contact us back. The next

thing that happened with your account was that we received a Revdex.com complaint.

All to say, we are happy

to attempt to help you further as that is always our goal. I only documented the details above so that

you are aware of the system notes that we have on our side and to inform you

that we were charging you on purpose because we figured you were aware of our

membership terms and that you were happy with the protection that Kids Live

Safe was offering you. Please contact me

back on my direct line at ###-###-#### so that we can discuss possible resolution

options ASAP. Thanks,

T[redacted]

Review: I was trying to access Megan's Law for free information. The Kids Live Safe website popped up and said I needed to donate $1 to access the site. I agreed to the $1 thinking it was a donation to the Megan's Law website. After I tried to access information I was informed that I would be charged $29.97 monthly for my membership to this site. I immediately realized that I was tricked and e-mailed www.kidslivesafe.com and asked them to remove me as a member. I received an e-mail with an apology stating that I would be reimbursed for the $1 and I would not be charged the $29.97 fee for monthly membership. Today, 9/20/2013, my account was charged $29.97 for kidslivesafe.com membership. I tried to access the website to again request that I be removed as a member and I could not find a contact via e-mail. I will call the customer service number provided, but, seeing as I have already requested to be removed from membership to the website and was not, I am concerned that I will not be able to remove myself from this membership without assistance.Thank you for your assistance in this matter.Allison IngaglioDesired Settlement: Reimbursement of $1.00 start up fee + $29.97 monthly fee already debited from my account.

Business

Response:

Dear Mrs [redacted] ,

Review: I signed up for KidsLiveSafe about an hour ago from what I thought was the Megan's Law website in order to find sex offenders in my area for my family's protection. However, I was immediately charged a dollar before I discovered that a monthly fee of $29.97 would be charged to my credit card. I called about this attempting to cancel when I was convinced that they would decrease this fee by $25 and send a confirmation e-mail. I never received that e-mail. They now have my card info along with my phone number and information. I then called back complaining and stating that I'd like to cancel. I was again told that I'd receive a confirmation e-mail. I never got that e-mail either. How this is fair and recognized by the Revdex.com is beyond me. I don't need a refund, I made the mistake and I will deal with it. But, I do want my account canceled and my information deleted. I am in college and to be charged $30 a month for something I can get for free is total crap. I simply do not have that money and I was a victim of this scam, I want it fixed now.Desired Settlement: Let me know that my account is canceled. I do not want to have to explore a solution with a higher agency, I don't want the $30 charged to my card either. I've seen reviews. I also know that you continue to charge people long after they've "canceled". You can either cancel my information and account, or we'll go through an alternate means which I guarantee none of your people want.

Business

Response:

Dear J[redacted], Seeing that we just had a good phone conversation about your concerns, I will keep this response very brief. We have cancelled your account and you have only been billed $1 based on our companies terms and conditions and you will NEVER be billed by our company again. Please contact us directly at ###-###-#### if you have any additional questions or concerns. Thanks,

Review: Apparently we got signed up for this service in July 2012. Not sure how really, but credit card has been charged monthly for it. Contacted customer service and they explained they charge $1.00 for a 7 day trial and then continue charging $29.97 to your credit card until cancelled. Never had any contact with this company for nearly two years save the monthly charges. We live in one of those rare areas where sex offenders don't live. The only way we got a somewhat understanding of what services this company provides is when we contacted them. In short, my kids are no more safe because this company exist, but my pocket book is definitely lighter. I would like something for my hard earned money or as much of a refund as I can get. Is there any proof that no sex offenders have moved into my area in the last two years? What exactly does this information benefit me if they have? How is your service different than one I get for free?Desired Settlement: I would like a refund. I have no proof of any services provided me in the last two years for the $29.97 a month I have spent.

Business

Response:

Dear [redacted],

We are sincerely

saddened that you believe our intentions at Kids Live Safe are anything but

genuine and apologize for the inconvenience that you described in your

complaint to the Revdex.com. We are very proud of the service that we offer and are

helping thousands of parents and grandparents all over the country take a more

proactive role in helping their families stay safe.

I would like to look

into this matter further but at this time I’m not able to locate an account in

the name of [redacted] or with an email address of [redacted][email protected]. Is it possible that the order was placed in

your spouses name? Sometimes we have

situations where a spouse signs up for our service and doesn’t tell their

partner and it results in an issue similar to the one you have described. We would like to help figure out a

resolution, but we must find the “order” to explore resolution further. Please contact our member support manager Tom

Adams at ###-###-#### to further discuss resolution. You mentioned in your complaint that we

offered nothing to you since a membership was created. We are not trying to argue with you but would

like to clarify a few things below.

Our sign up process

makes it very clear that we give access to our information and tools for a 7

day trial for $1 to preview the benefits and determine if a member wants to continue

for the price of $29.97 per month. We reiterate all of the terms and

conditions of the membership on the confirmation page of the signup process and

also on a welcome email sent to every member post sign-up. On each of those pages we explain that the

most effective way to cancel the membership is to contact our member support

department at ###-###-#### and also give customers an option to email us at

[email protected]. We offer very extensive Member Support and our

support department is open 7 days a week from 5 a.m. to 8 p.m. pacific standard

time to ensure that members have many hours per day to cancel their accounts or

get member support from our friendly, trained staff. We also allow

members to cancel within our integrated voice response system if a member calls

after hours or is unable to reach a members support representative during hours

of operation.

We assumed that you were

aware of your membership with Kids Live Safe and the associated membership

terms and costs because we never heard from you regarding cancellation. We incur costs to provide our service to our

members. One of the key features of our

membership is our ability to create a 5 mile protection zone around a member’s

home address. This allows us to monitor new sex offender activity and send

immediate email alerts when a new sex offender registers within this monitoring

area. Not only are our members able to monitor their own home, but can set up 3

additional monitoring areas.

Our members are also

able to set up Emergency Response Profiles for each one of their children.

These digital profiles contain a child’s picture, personal information,

physical description, medical information as well as guardian contact

information. These profiles can instantly be emailed to friends, family or the

police in case a child goes missing or is abducted; this assists parents and

law enforcement in the recovery of the child.

Since sexual predators

are gaining access to our children via the internet our members are able to

utilize our award winning internet filter Net Nanny; this product alone retails

for $40 per year. This internet filter allows parents to monitor their child’s

online activities to ensure that they stay safe while surfing the web or

chatting with friends.

Again, please contact

Tom on his direct line at ###-###-#### so that we can resolve this situation to

your satisfaction as soon as possible. Sincerely,

Kids Live Safe Member

Support

"Protect What

Matters Most"

Review: Good Day. I contacted this website just an hour ago to use a safety tool. It is a site that proclaims to reveal sex offenders in my area, and the original advertisement said for "free". The site required my personal information so it can locate sexual offenders in my area, and it is a lengthy process to go through. After completing everything, I was then asked to provide a credit card, as it stated it required a one-time, $1.00 activation fee. It is well worth a dollar to get this information (to me). After I am officially approved and have an account, I have to start all over at the beginning each and every time and at no time do I get the crucial information I am looking for, such as; what are this person's offenses? They are not listed anywhere, and this site is a total run-a-round each and every time you want to click on ANY THING. You get booted right back to the beginning and the results are always the same. it requests your personal info. and credit card info. There isn't any way to just log in and go to the home page. I read that the Revdex.com has given it's stamp of approval on this company, that is the ONLY reason I went with it. Of course I read the terms of service and it is a trial offer for 7 days to try this site out, "unlimited searches" it states, yet, I can't get the information I am requesting. It displays a google map showing a satellite picture of "you are here" and little icons demonstrating where the offenders are located. This is not what the ad states it will provide.I was finally so frustrated I decided to just cancel my account as it states in the terms before the 7 day trial expires or they then go on to charge my credit card an additional $30.00 (approximate) for a monthly fee. I called the phone number listed on the web site: ###-###-####, and got a disconnected number message twice, then on my third attempt, it rang 5 times, as if the line was answered, and then nothing. I want this account closed immediately so I'm not ripped off future monies I don't have. Thank you.Desired Settlement: I want this account closed at once and assurance they won't continue to charge me. I cannot afford to cancel this card and have it re-issued. It too will cost me money. I think this is a scam to make it so difficult if not impossible to cancel your trial so they can then charge you and claim you never called to cancel. I am on social security only and am terrified they will continue to take my money. Please help me at once. Thank you again in advance.

Business

Response:

Dear [redacted],

We received your complaint today and are very sorry that you had such a poor user experience. Based on your description, it sounds as though you kept repeating the sign up process and didn’t actually go to the website with the username and password that we emailed you for access to our members area. We receive hundreds of calls per day at the 800 number that you mentioned wasn’t working so I’m not sure what the issue was there. We have cancelled your account as requested and went ahead and also refunded the $1 that you were charged. We have also extended a 6 month free membership for your troubles and we would advise you to contact us at ###-###-#### to have us help you login and utilize the benefits of our service.

Some of the benefits of our service are listed below.

One of the key features of our membership is our ability to create a 5 mile protection zone around a member’s home address. This allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring area. Not only are our members able to monitor their own home, but can set up 3 additional monitoring areas.

Our members are also able to set up Emergency Response Profiles for each one of their children. These digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact information. These profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the missing child.

Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filter. This internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friends.

Again, please accept our sincerest apologies for your trouble.

The Kids Live Safe Support Team

Review: I signed up for the 7 day trial for $1.00. The 7 day trial was up at midnight on Sunday 03/15/15. I was at work over the weekend and on Friday, Saturday and Sunday I tried calling the toll free number during normal business hours. (I was unaware at the time that they were open 24 hours.)I work Friday, Saturday and Sunday. I can't use my cell phone in the hospital, per hospital policy. When I called the number would either ring and no one would answer or I would get a funny noise when the connection went through.I noticed this morning that $29.97 I called and spoke to a Kids Live Safe customer service agent. She did cancel my account, and told me that their phones were open 24 hours a day. (This was the first I knew of this. I would have called after work had I known this.) The customer service agent refused to refund the $29.97 and made it sound like to me, that it was my fault that the phones at work didn't connect to their phone system and the subsequence charge. This I took offense to and I did get a little snippy and ended the call.I need that money they took off my card to pay a bill. They were not willing to work with me beyond the cancellation of the web site use.Desired Settlement: For them to give me my money back.

Business

Response:

Dear [redacted],

Per the conversation that we just had I am assuming this

issue has been resolved. Rather than go

into much detail in response to your complaint, clearly there was a big

misunderstanding here. As we discussed, the agent that you spoke with immediately

refunded the $29.97 after you hung up the phone, and she called you back to let

you know that you wouldn’t be charged anything.

For clarification for the Revdex.com, as

we discussed, our phone system is open and functioning 24 hours a day 7 days a

week and allows for auto cancellation. Regardless, this situation is resolved.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10534620, and find that this resolution is satisfactory to me.

Regards,

Review: I had cancelled my Kids Live Safe in January with a person over the phone because that is the only way you can cancel with this company. I did not take the persons name or any information (my mistake) thinking I was talking to someone so no problem, it's cancelled. The billing continued and I am disputing with American Express right now because they are saying I did not cancel.They can look on there system I'm sure to see that I have logged in only once to get information to give to American Express. I have had to since reopen the case with American Express to give them further details on the situation. Very frustrating.Desired Settlement: Credit back since January on my American Express card.

Business

Response:

Dear [redacted],

We sincerely apologize for the inconvenience that you

reported to the Revdex.com. We

have a very sophisticated system that tracks all member interactions and it

makes a digital footprint every time a member interacts with our member support

department. What is very strange is that we aren’t seeing

any contacts within your membership account to our support center, so that is why

your membership was not cancelled and you continued to be billed. Is it possible that you contacted a

different company that you have a membership with? Regardless, something strange happened here.

We contacted you to discuss this matter today and left you a

voicemail because we couldn’t reach you.

At this point, this matter has gotten more complicated because you

disputed the transactions with American Express and the charges are currently

under review by them. Historically what usually

occurs when this happens is that American Express will research this matter and

99% of the time they will deny customer disputes because our sign up process is

so clear and compliant. With that said,

we are willing to refund you two charges of $29.97 in an attempt to resolve this

matter to your satisfaction. We have

gone ahead and refunded those charges and have sent you two emails to [email protected] with confirmation

of the refunds. We have also authorized

6 months of free service so that you can hopefully get some additional free

value out of our protection services; this will cancel out on it’s own and you

will never be billed again by our company.

We wanted to take a minute to highlight some of the services we provide

so that you have a better understanding of what you will have access to.

One of the key features of our membership is our ability to

create a 5 mile protection zone around a member’s home address. This allows us

to monitor new sex offender activity and send immediate email alerts when a new

sex offender registers within this monitoring area. Not only are our members

able to monitor their own home, but can set up 3 additional monitoring areas.

Our members are also able to set up Emergency Response

Profiles for each one of their children. These digital profiles contain a

child’s picture, personal information, physical description, medical

information as well as guardian contact information. These profiles can

instantly be emailed to friends, family or the police in case a child goes

missing or is abducted; this assists parents and law enforcement in the

recovery of the child.

Since sexual predators are gaining access to our children

via the internet our members are able to utilize our award winning internet

filter. This internet filter allows parents to monitor their child’s online

activities to ensure they stay safe while surfing the web or chatting with

friends.

Again, we apologize for any inconvenience that this has

caused you and please let us know if we can assist you further. If you have any

other questions or concerns you can contact our manager [redacted] directly at

###-###-####. Sincerely,

Kids Live Safe Support Team

"Protect What Matters Most"

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10044920, and find that this resolution is satisfactory to me.

It's a shame it took you getting involved to have this cleared up. They denied the claim to my bank first time around. Thanks for your help in getting this resolved.

Regards,

Review: Site was supposed to give info about sex predators in our area. I do not recall anything about any ongoing membership. They asked for a dollar or two, & since have taken more than a hundred dollars out of our account, along with overdraft fees because we were not aware of the charges. First off, these perverts should still be locked up, & it should not cost ANYTHING to find out where they live. Then, this company pretends to be helping kids stay safe, but they seem to be doing the opposite, collecting info about our kids. They are the lowest of the lowDesired Settlement: $119.88, not including two overdraft fees of $35.

Business

Response:

We are sincerely saddened that you believe our intentions are anything but

genuine. We are very proud of the service that we offer and are helping

thousands of parents and grandparents all over the country take a more

proactive role in helping their families stay safe. We are sorry that you “do not recall anything

about any ongoing membership”, our terms and conditions are very clear and

reiterated many times throughout the signup process and in a follow up confirmation

page and email that was sent to you at [email protected]. When I took a closer look I also noticed that

we had sent over 12 alerts to your email highlighting new sex offender activity

in your area. Per our discussion on the

morning of July 28th, I attempted to refund the charges that were

associated with your account. I was

alerted by our payment processing system that I was unable to issue you refunds

because you had previously disputed these charges as “fraud” with your bank and

they have already issued you refunds. It

is possible that your bank will review our signup process and determine that

your fraud claims aren’t valid and reverse those refunds but at this time there

is nothing further that we can do. Please contact Tom Adams directly at

###-###-#### if you would like to discuss this matter further or if anything changes,

but at this time you have been refunded all of the charges so this matter

appears to be resolved.

After my discussion with you it was clear that you aren’t

aware of all that we offer for family protection and I wanted to take a minute

to highlight some of the services we provide to our members.

One of the key features of our membership is our ability to

create a 5 mile protection zone around a member’s home address. This allows us

to monitor new sex offender activity and send immediate email alerts when a new

sex offender registers within this monitoring area. Not only are our members

able to monitor their own home, but can set up 3 additional monitoring areas.

Our members are also able to set up Emergency Response Profiles

for each one of their children. These digital profiles contain a child’s

picture, personal information, physical description, medical information as

well as guardian contact information. These profiles can instantly be emailed

to friends, family or the police in case a child goes missing or is abducted;

this assists parents and law enforcement in the recovery of the child.

Since sexual predators are gaining access to our children

via the internet our members are able to utilize our award winning internet

filter. This internet filter allows parents to monitor their child’s online

activities to ensure they stay safe while surfing the web or chatting with

friends.

Again, we apologize for the misunderstanding and please let

us know if we can assist you further. Sincerely,

Kids Live Safe Support Team

"Protect What Matters Most"

Business

Response:

I contacted you this morning to discuss this matter further

and had a discussion with your husband.

There is a great deal of confusion surrounding what has happened with

your account and I tried to clear it up with your husband, but I don’t believe

I was totally successful. I will try to

summarize what happened here by email.

Here are the facts:

1.) Leslie Scales signed up for a $1

membership with Kids Live Safe on March 11th 2014 at 7:39 am. Based on my discussion with Mr. Scales, it’s

apparent that Leslie was not aware of our terms and conditions that we mention

several times in our signup process and on a final confirmation page and lastly

in a welcome email that was sent to [email protected]

immediately after her order was placed.

That email reiterated this statement below.

Trial Information

We have charged $1.00 to your credit card for a trial

membership. If you want to continue to protect your children, do nothing and

your membership will automatically continue on a recurring basis for the low

monthly fee of just $29.97. To avoid these charges, simply cancel your account

during the trial period, before 12:15 a.m. Pacific Time on 3/19/2014 by calling

member support at ###-###-####.

In addition, in our signup process we inform all customers

to make sure that Kids Live Safe is a “safe sender” so that you can receive all

of our emails (so that they won’t go to spam folders) because so much of the

value of our service comes from the email alerts that we send to alert members

of new sex offender activity surrounding members homes.

2.) After many months

of us providing our service and charging Leslie $29.97 each month for our

membership (she was charged 5 times and our name and number are clearly

associated with each charge on the credit card statement), Leslie called our

member support department on July 25th at 8:00 pm. As a

side note, over the course of her membership, our company sent more than 12 emails

to Leslie, alerting her family of new sex offender activity within a 5 mile

radius of her home; this is part of our service and it costs us money to

monitor addresses and send relevant alerts when sex offender activity happens. Leslie only opened one of those emails from

us. However, with that said, it’s important that you hear me that we understand

that Leslie was not aware of our terms and conditions and that there was a

misunderstanding regarding the fact that she had signed up for a “membership”

with our company with ongoing payment terms. We are in no way blaming Leslie for that

misunderstanding and we are willing to do whatever we can to help resolve this

situation.

3.) After Leslie contacted

our member support department and spoke with Melanie Gordon on July 25th,

we cancelled her account and reviewed what had happened with her and her

husband (they were both on the phone when they called us). I listened to that call and Melanie very

clearly walks through what happened with this account, and how and why the

account was charged, and the call ended with everyone saying that they

understood what occurred and that there were no further misunderstandings. For the record, had Leslie or her husband

explained that they wanted a refund, we would have been happy to discuss that

and work something out, even though Leslie clearly signed up for our service

and we had delivered our end of the bargain.

But, during the call, the Scales’ never asked us for a refund at all,

they simply ended the call saying thank you for cancelling. (I can provide a recording of that call if

necessary). You will understand shortly

why I point all of this out.

4.) The next thing that

occurred regarding this account was a letter from the Revdex.com telling me that there

was a complaint and that Leslie Scales wanted a full refund of $119.88. When I accessed Leslie’s account I saw that 4

of the charges had been disputed by the bank. I immediately reached out to Leslie and spoke

with her on the morning of July 28th and I explained that when I

attempted to refund her account, I was unable to do so because she had taken

matters into her own hand and contacted her bank telling them that the charges

were “fraud”. When this occurs, not only

does the bank temporarily reimburse Leslie for all of the charges that she

disputed, but our merchant processor imposes fees and negative consequences on our

account because it appears that we are not disclosing billing terms properly to

our members. For the record, we have an

extremely clean merchant processing history because our terms and conditions

are so clear in our sign up process, but regardless when a customer disputes

charges, it costs us a lot of money that we can’t recover and we are no longer

able to do anything with those charges (they become locked so that we can no

longer issue refunds or charge any further money, this is usually done for the

protection of the customer). I

documented all of this in my initial reply regarding the complaint by Leslie

and I assumed this issue was resolved.

5.) I received a

reply today from Leslie “rejecting my response” saying that the bank will not

and has not issued refunds, unless further charges are made. I then immediately contacted Leslie again and

spoke with her husband. I explained to

Mr. Scales that we obviously were not interested in charging this account more

money because that would result in more disputes and harm to our company; as a

side note, we can’t charge this account more money even if I wanted to based on

the disputes. I attempted to explain

what had occurred to Mr. Scales, as this sometimes happens in instances like

this and it causes frustration for everyone involved. When the bank did their investigation on the

disputes that Leslie filed, they reviewed our signup process, and concluded

that Leslie Scales had indeed signed up for our membership and that it was her responsibility

to pay for those charges. The bank then

took back the temporary refunds that they had issued to Leslie, but the disputes

are still in our system with the negative costs and consequences associated

with them. On the phone with Mr. Scales,

I explained that I see banking codes and refunds associated with 4 of the 5

charges and when I attempt to refund the charges, it says “error, you cannot

refund a charge that has already been refunded”. I did however, successfully refund the 5th

charge of $29.97 and informed Mr. Scales that he should see that refund back in

his back within 1 to 5 days.

To summarize, had Leslie Scales or her husband contacted us

to cancel the account prior to us charging the first $29.97 fee, we obviously

would have stopped our protection services and never charged them further,

beyond the initial $1. Had Leslie Scales

or her husband asked us for a refund when they called to cancel the account on

July 25th, we would have figured something out. We have a philosophy in Member Support that every call must be ended with the

customer claiming that we had resolved all concerns to their satisfaction, so

we would have been happy to work towards a different resolution had we been

asked. After Leslie Scales went to her bank and disputed the transactions, this

account has now become “non-refundable” for us, not to mention extremely expensive

and damaging to our company.

We sincerely apologize for the inconvenience that this has

caused the Scales family, trust me, we can relate and this has been a major

inconvenience for us as well. Mr. Scales

concluded that he was going to go back to his bank to verify that the $29.97

had been processed and to check this out again.

If you have any new information to share, please contact Tom Adams at

###-###-####. We would love to figure

out a way to further resolve this issue, but we hope you will also understand

that this situation has already cost us greatly both in time, money and

merchant processing consequences based on your actions. Sincerely,

Kids Live Safe

“Protect What Matters Most”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10151261, and find that this resolution is satisfactory to me.

We went to our bank, & they informed us that, contrary to their previous statement, the $119.88 HAD been refunded.

Review: I engaged in a $1.00 deal with this outfit who then used my account information and deducted $29.97 from my account. They said I agreed to this monthly amount and that they sent me an email to verify it which are both wrong. when I called to cancel it she even told me that she saw in her records that I. Had opened that email. How can that be. also, at the beginning of the call she gave me my name,address, etc. I did not even give my name. She then informed me after I asked for a cancellation , the same offer for $4.97 a month. she did send me a copy of the cancellation . I also tried to contact them after to discuss this further by going to an email address given but it says that it. Is no longer there It is a marketing firm but please know it sounds like a scam, I am sorry for my part, but would like to know I have stopped them from hurting others under the name of children. I did NOT agree to spend 30.00 a month for information I can get from my local police dept. thank you. I did nots ask for my. Money back but I. Certainly would love my money returned but I did not think I. Would get it as they stoled it yesterdayDesired Settlement: These people are stopped or else made to show where the request for $30.00 is in the page and a copy of the email that I was supposed to receive giving them permission to steal $29.97 a month I is sent to me .

Business

Response:

Dear [redacted],

We are sincerely

saddened that you believe our intentions at Kids Live Safe are anything but

genuine and apologize for the inconvenience that you described in your

complaint to the Revdex.com. We are very proud of the service that we offer and are

helping thousands of parents and grandparents all over the country take a more

proactive role in helping their families stay safe. We called you today

to discuss this matter and left you a voice message explaining that we have

refunded the $29.97 charge. Had you

discussed your desire for a refund with the member support representative that

you spoke with, she certainly would have attempted to help resolve the matter

to your satisfaction, but you did not ask her for a refund as you pointed out.

Our sign up process

makes it very clear that we give access to our information and tools for a 7

day trial for $1 to preview the benefits and determine if a member wants to

continue for the price of $29.97 per month. We reiterate all of the terms

and conditions of the membership on the confirmation page of the signup process

and also on a welcome email sent to every member post sign-up. On each of those pages we explain that the

most effective way to cancel the membership is to contact our member support

department at ###-###-#### and also give customers an option to email us at

[email protected]. We offer very extensive Member Support and our

support department is open 7 days a week from 5 a.m. to 8 p.m. pacific standard

time to ensure that members have many hours per day to cancel their accounts or

get member support from our friendly, trained staff. We also allow

members to cancel within our integrated voice response system if a member calls

after hours or is unable to reach a members support representative during hours

of operation.

We assumed that you were

aware of your membership with Kids Live Safe and the associated membership

terms and costs because we never heard from you regarding cancellation. The representative that you spoke with informed

you that the welcome email that automatically gets sent after signup was opened

by someone at [redacted]@yahoo.com, (we can

see that in our system), is that not your email address? We incur costs to

provide our service to our members and it includes much more than just “free”

sex offender data that you can find on the web.

One of the key features of our membership is our ability to create a 5

mile protection zone around a member’s home address. This allows us to monitor

new sex offender activity and send immediate email alerts when a new sex

offender registers within this monitoring area. Not only are our members able

to monitor their own home, but can set up 3 additional monitoring areas.

Our members are also

able to set up Emergency Response Profiles for each one of their children.

These digital profiles contain a child’s picture, personal information,

physical description, medical information as well as guardian contact

information. These profiles can instantly be emailed to friends, family or the

police in case a child goes missing or is abducted; this assists parents and

law enforcement in the recovery of the child.

Since sexual predators

are gaining access to our children via the internet our members are able to

utilize our award winning internet filter Net Nanny; this product alone retails

for $40 per year. This internet filter allows parents to monitor their child’s

online activities to ensure that they stay safe while surfing the web or

chatting with friends.

We hope that our

proposed resolution here is satisfactory to you and that this explanation helps

clear up some of the misunderstanding. Please contact us at ###-###-#### if

you have any other questions.

Kids Live Safe Member

Support

"Protect What

Matters Most"

Consumer

Response:

Thank you for your consideration and to the. Company involved for stepping up and doing the right thing.

Review: To Whom It May Concern

Company has been charging my Credit Card for 3 months ($90) without me realizing it.

I thought I was paying a one time charge on the Internet.

In no way would I sign up for a recurring monthly fee.

Company did cancel my account when requested but I believe they are fraudulently signing up people for recurring charges when customer thinks they are paying a one time fee.

I believe they know exactly what they are doing. I am requesting $60 back for November and October charges while I was in the hospital.Desired Settlement: I am requesting $60 back for November and October charges while I was in the hospital.

Business

Response:

Dear Mr. H[redacted],

Per our nice phone conversation we have gone

ahead and refunded you those two charges of $29.97 to resolve your

concerns. As we discussed, we apologize

that the terms and conditions of our service were confusing to you. We go to great lengths to ensure that they

are presented multiple times very clearly prior to you submitting your credit

card for payment and also in a follow up reiterated welcome email that we can

see in our system that you had opened.

Regardless, we want to make sure you are satisfied and we have honored

your request. If you have any additional

needs or questions don’t hesitate to contact me back at ###-###-####. Happy holidays,

Tom Adams

Review: The company sent us an email claiming that a sexual predator had moved within 0.7 miles of our home. They demanded our email address (simply confirming that the email address they already had was live) and our zip code (new information) and asked us to agree to terms of service accepting email from themselves and other providers. However, after clicking on the icon for more information it appears that no predators are residing within approximately twice that distance. Then they demanded payment before showing us the information on the predators near our area code.

This is false and deceptive advertising, as well as a bait and switch scheme that is an unfair business practice under the Federal Trade Commission Act. We demand to be removed from all email lists of this company and any companies they provide email addresses to, as well as a free search of their web site to determine if their are, in fact, predators nearby. If this matter is not resolved promptly, we will complain to the Federal Trade Commission at www.ftc.gov/complaintDesired Settlement: We demand to be removed from all email lists of this company and any companies they provide email addresses to, as well as a free search of their web site to determine if their are, in fact, predators nearby.

Business

Response:

We attempted to reach you by phone to discuss your complaint

and left a voice message with some details.

First, we have unsubscribed the email address of [redacted]@hunterhale.com so that you will

not receive any more emails from our publishers about Kids Live Safe. Please note that your relationship with that

publisher has nothing to do with our company, except that the publisher markets

our offer about Kids Live Safe to their clients. Please expect that the emails will stop being

sent to you within 14 business days as the publisher must scrub their email system

to ensure that you are removed. Regarding the marketing message, we give our

Publishers very specific language that is approved by us for them to use. The email that you are referring to is from a

non-compliant Publisher and that relationship was terminated 6 days ago for not using authorized

language. We agree that it is not

accurate to claim that a predator has moved within .7 miles of a specific

address and that is why this is not permitted language. Per my voice message, and for the trouble you

have gone through, we are happy to give you free access to our listings so that

you can review the predator activity in your area. Go to www.kidslivesafe.com

and use [email protected] as

your username and [redacted]1 as your password (10 ones). If you

need to contact our member support department for any additional assistance

with navigating our website please contact us at ###-###-####.

I wanted to highlight some of the benefits of our service

that you will have access to. One of the key features of our membership is our

ability to create a 5 mile protection zone around a member’s home address. This

allows us to monitor new sex offender activity and send immediate email alerts

when a new sex offender registers within this monitoring area. Not only are our

members able to monitor their own home, but can set up 3 additional monitoring

areas.

Our members are also able to set up Emergency Response

Profiles for each one of their children. These digital profiles contain a

child’s picture, personal information, physical description, medical

information as well as guardian contact information. These profiles can

instantly be emailed to friends, family or the police in case a child goes

missing or is abducted; this assists parents and law enforcement in the

recovery of the child.

Since sexual predators are gaining access to our children

via the internet our members are able to utilize our award winning internet

filter. This internet filter allows parents to monitor their child’s online

activities to ensure they stay safe while surfing the web or chatting with

friends.

Again, we apologize for any inconvenience that this

situation has caused. Please let us know if we can assist you further.

Sincerely,

Kids Live Safe Support Team

"Protect What Matters Most"

I signed up for this service for my grandsons safety and to make my daughter aware. Also to see what is around me since I live alone. If you read what is in e-mail you will be informed on how they operate their business and no surprises. Very happy with service and glad I have this.

Thank You for making this available to the public.

Linda M.

Review: To use this service, it claims that it will charge you 1.99. What it fails to tell you is that at any given time, they will be deducting 1.99 or 29.99 on random dates (usually around 3-4am). They do not notify you before or after, nor do they give you notice of this prior to signing up. I was lead to believe that I would be charged a one time fee of 1.99. Low and behold, they were taking money out of my account without permission or notice like thieves in the night. I used their web site once and was billed numerous times without consent.Desired Settlement: I would like to have all the money they stole out of my account returned to me with the exception of the 1.99 that I agreed to pay.

Business

Response:

Dear J[redacted],

We sincerely apologize for the obvious

misunderstanding that has occurred. I

attempted to contact you and left you a voicemail explaining that we have

refunded you all charges except for the $1.99 fee. Please be aware that when you signed up for

our service by putting your credit card in our system, we make our terms and

conditions very clear so that there are no surprises like this. We followed up your membership activation

with a welcome email that reiterates all of our terms and conditions, and that

was emailed to you at [redacted]@gmail.com

on the day that you signed up. Regardless, again, we apologize that this caused

you any issues and we will assume that by following your request for full

refunds that this complaint is resolved.

If you have any additional concerns, please don’t hesitate to reach me

at ###-###-####. Thanks,

T[redacted]