KidsLiveSafe.com

I never intentionally signed up for membership to this company. They tricked me and stole money from my bank account since August 2016. I live on social security and would never allow almost $30.00 per month to be taken from my account. They took advantage of a senior citizen and should be ashamed of themselves for preying on people for their profit. I had to spend a half a day closing out my bank account to prevent them from stealing from me any further. I have reported them to the fraud department, Attorney General and intend on going on the Revdex.com site as well as Yelp to prevent them from doing this to anyone else. If you get an email that invites you to see if there is any pedophiles in your area for only $1.00 ~ DON'T do it. It opens the door to them taking almost $30.00 per month from your account. THEY ARE [redacted]!

Dear [redacted], We received your complaint from the Revdex.com and I contacted you to discuss the matter, I left you a voicemail.  I see that you initiated your account with Kids Live Safe on February 22nd, and we confirmed your membership with a welcome email that...

reiterates all of your membership terms and conditions; we see in our system that you opened that email.  We also subsequently sent you many service emails providing you with sex offender data for your area, those emails were opened as well.  I went ahead and refunded your most recent charge of $29.97 for starters.  Please contact me at ###-###-#### and we will discuss what to do with the other charges to ensure your satisfaction.  We apologize for any inconvenience here, we purposely make our sign up process and terms of condition so clear to make sure this doesn’t happen.  Lets get this resolved.  Sincerely, [redacted]

Dear [redacted],
Per the conversation that we just had I am assuming this
issue has been resolved.  Rather than go
into much detail in response to your complaint, clearly there was a big
misunderstanding here.  As we discussed,...

 the agent that you spoke with immediately
refunded the $29.97 after you hung up the phone, and she called you back to let
you know that you wouldn’t be charged anything. 
 For clarification for the Revdex.com, as
we discussed, our phone system is open and functioning 24 hours a day 7 days a
week and allows for auto cancellation. Regardless, this situation is resolved.
Thanks,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10151261, and find that this resolution is satisfactory to me.
We went to our bank, & they informed us that, contrary to their previous statement, the $119.88 HAD been refunded. 
Regards 
[redacted]

Dear V[redacted],
Based on our phone conversation today and the fact that the
representative you spoke to earlier this morning had already refunded the
$29.97 charge you received based on a misunderstanding, it is clear that your
issue is...

resolved.  Again, we apologize
for the confusion regarding our billing terms, as discussed we try to make
those terms as clear as possible in our sign up process to avoid this exact
situation from happening.  If you need
any additional assistance don’t hesitate to contact me on my direct line,
###-###-####.  Thanks,
T[redacted]

Dear J[redacted],
We sincerely apologize for the...

obvious
misunderstanding that has occurred.  I
attempted to contact you and left you a voicemail explaining that we have
refunded you all charges except for the $1.99 fee.  Please be aware that when you signed up for
our service by putting your credit card in our system, we make our terms and
conditions very clear so that there are no surprises like this.  We followed up your membership activation
with a welcome email that reiterates all of our terms and conditions, and that
was emailed to you at [redacted]@gmail.com
on the day that you signed up. Regardless, again, we apologize that this caused
you any issues and we will assume that by following your request for full
refunds that this complaint is resolved. 
If you have any additional concerns, please don’t hesitate to reach me
at ###-###-####.  Thanks,
T[redacted]

Dear [redacted],
Per our discussion on the phone on 4/14 I am happy that we have
resolved your issue.  As we discussed, we
make our terms and conditions extremely clear on the sign up process so I’m not
quite sure how that was...

overlooked but we appreciate you taking some accountability
for the misunderstanding.  To summarize
what we did, we have refunded you a total of $44.96 out of the total amount billed
by us of $60.94.  We also issued you 90
additional days of FREE service so that you can utilize our benefits and
determine if you want to re-join us at a later date.
If you have any questions feel free to contact our member
support department at ###-###-####. 
Thanks,
Kids Live Safe Support Team

We apologize for this misunderstanding.  When you signed up for your Kids Live Safe
membership on 1/23 at 1:08 pm pacific time, you had to check a box that you
understood the terms and...

conditions of your membership.  You did indeed get a 7 day trial for $1, and
because you never reached out to us to cancel, we continued to offer our
benefits and protection at the rate of $29.97 per month.  You talked to our senior supervisor [redacted]
today when you called, and I listened to the call and didn’t hear any rudeness
at all.  In fact, [redacted] was simply
trying to educate you on why you were billed so you understood what had occurred.  He never said that he wouldn’t give you a
refund, he was simply letting you know that we don’t have a refund policy and
then you hung up the phone.  [redacted] asked
me what we should do about your situation after you hung up and we immediately
decided to issue you a full refund of your $1 charge and the $29.97 charge that
had processed today.  We voided today’s
charge of $29.97 so you shouldn’t actually see that money leave your
account.  [redacted] attempted to contact you
at ###-###-#### (the number on file in your account) to alert you of the
refunds, but that number was disconnected.   He also attempted to contact you at ###-###-####
but the VM was not set up so we couldn’t leave a message letting you know how
we had resolved your situation. 
Regardless, we had refunded you all of the money that you were charged prior
to your Revdex.com complaint in an effort to ensure your satisfaction.  You should see emails reflecting the
cancellation and refund status that were sent to [redacted]@hotmail.com today at 12:17
pacific standard time. Again, we
apologize for any misunderstanding here and sincerely hope that our resolution is
satisfactory to you.  Please contact me
directly at ###-###-#### if you have any additional concern.  Thanks,
[redacted]

Dear R[redacted], Per our conversation today we have refunded your account the $29.97 that you requested.  As we explained, we had no idea that you couldn’t access our site because our member support department did not hear from you.  After talking with you, we did figure out one...

issue which was that the password that you had saved was one digit different from what you had thought.  However, the reset password feature which didn’t work for you, was indeed broken so we very much appreciate you alerting us to that issue.  Our IT team is in the process of fixing that now.  We assume that your issue is resolved based on our discussion but please don’t hesitate to contact me back at ###-###-#### if you have any additional issues.  Thanks,   Tom

Dear [redacted], We sincerely apologize for the inconvenience that you reported to Revdex.com.  We contacted you to discuss this matter with you and left you a voicemail. We work with many affiliate marketers that have customers in their databases who they frequently market...

to; it is clear that at least one of our partners has you in their database.  We only work with reputable marketers who follow all marketing laws and require “customers” to opt in to receive email offers. We have verified that your email address, [redacted]@aol.com has been unsubscribed and is now on the suppression file which means that the affiliate partner who has your email address will be taking you off their list shortly; please be patient as it is possible that it can take up to 14 business days for the marketer to "scrub" you from their list.  Please let us know if you have any other email addresses where you are receiving our offer so that we can ensure those get removed also. We are sincerely saddened that you believe our intentions are anything but genuine. We are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe.  Our service offers far more than some of the sites offering free information, although we refer customers who can't pay to them all the time.  I wanted to take a minute to highlight some of the services we provide to our members. One of the key features of our membership is our ability to create a 5 mile protection zone around a member’s home address. This allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring area. Not only are our members able to monitor their own home, but can set up 3 additional monitoring areas. Our members are also able to set up Emergency Response Profiles for each one of their children. These digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact information. These profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child.  Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filter. This internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friends. Again, we apologize for any inconvenience that this has caused you and please let us know if we can assist you further. If you have any further questions you can contact our manager T[redacted] directly at ###-###-####. If you would like to forward emails to us to look into the publisher further, please forward them to [redacted]@scalablecommerce.com so we can investigate further. Sincerely, Kids Live Safe Support Team "Protect What Matters Most"

Dear [redacted],
font-family: Verdana, sans-serif;">Per our phone conversation today I informed
you that I would research your situation further and document my findings in an
email back to you/Revdex.com. Long story short, we have refunded all charges applied
to your account ($1 and $29.97) to ensure that you are satisfied with the
outcome. 
I contacted our phone provider (Five9.com)
to run a search for any other calls from your cell number to our company.  At this point, we are only locating two calls
from your number, the phone number that you said the calls would have been made
from.  Please note, I’m not at all
arguing with you, I just wanted to get back to you and inform you that we’re
not seeing any calls to our company on the day that you initiated the
membership as you suggested.  Had we
received a call to cancel and located your account, we definitely would have
cancelled your membership prior to billing you further…we do this all the time.
Simply for clarification for you and the
Revdex.com, the only reason that we charged you the $29.97 monthly subscription fee
was because we didn’t have any documentation that you contacted us to cancel
your membership.  Because we offer very
sensitive family protection information and tools we obviously wouldn’t cancel
people’s memberships without hearing directly from our members, by email or by
phone.  The first call that we have
record of coming from your cell phone is on November 30th, two days
after your 7 day trial had expired and we had charged you the $29.97 fee.  That call on November 30th was
made at 10:27 pm and we retrieved your voicemail where you asked us for a
refund and informed us that you complained to the Revdex.com on the morning of 12/1.  When I came into the office 12/1 I had been
forwarded your voicemail message from one of my supervisors and I also opened
your Revdex.com complaint.  Again, I just wanted
to document what our system shows so that you understand we were in no way
attempting to charge you after you had cancelled your membership. 
At this point, and per our conversation
today we are assuming this issue is resolved and again we apologize for any
inconvenience that this situation caused. 
[redacted]
Member Support Manager

Dear W[redacted], First off, we apologize for the inconvenience that your complaint with the Revdex.com documents. We...

contacted you a left you a message about this situation.  We’re saddened that you believe our intentions are anything less than genuine in our pursuit to arm American families with information and tools to prevent tragedies associated with sex offenders.  The conversation of “sex offender” is a very sensitive one, and we agree that the marketing language about sex offenders in your area can be troubling and concerning to see.   Please be aware that we do not do any in-house marketing of our products and that we have marketing relationships with affiliate partners who have been given very specific approved, complaint email language to send out.  Our marketing partners comply with all Can-Spam compliance laws and are not able to send out emails to people who have not legally opted in to receive them.  Our product unfortunately does cost us money to provide the tools and information that we offer to our members.  We do not “demand” anything from potential customers, we simply require certain information to provide the benefits that we offer (email address, zip code, and credit card are some of those pieces of information).  We also go to great lengths to ensure that our members understand our terms and conditions so that there is absolutely no confusion about what we are offering and how much it costs, we do not want to deal with or cause customer confusion related to our membership terms. Please understand, we hear success stories all day long of people who have used our products to find and stop abuse, or avoid abuse altogether by getting educated about high risk people interacting with their children in their daily lives or online.  Although the conversation isn’t fun, unfortunately in today’s world it is now a necessity to be informed and aware so that parents and loved ones can make a difference and stop abuse.  We have blacklisted your email from our marketing partners.  Please allow up to 14 days for your information to be removed entirely.  We are willing to give you free access to our service so that you can get the information you would like.  Go to www.kidslivesafe.com and use test@kidslivesafe as your username and [redacted]1 as your password.  If you have any questions regarding how to access the data, don’t hesitate to contact our helpful member support team at ###-###-####.  Again, we sincerely apologize if our marketing email has caused any emotional stress for your family, our intentions are exactly the opposite.  Please let us know if you experience any other emails after the 14 day period.  Thanks for your understanding on this matter, Member Support

We are sincerely saddened that you believe our intentions are anything but
genuine. We are very proud of the service that we offer and are helping
thousands of parents and grandparents all over the country take a more
proactive role in helping their families stay safe....

  We are sorry that you “do not recall anything
about any ongoing membership”, our terms and conditions are very clear and
reiterated many times throughout the signup process and in a follow up confirmation
page and email that was sent to you at [email protected].  When I took a closer look I also noticed that
we had sent over 12 alerts to your email highlighting new sex offender activity
in your area.  Per our discussion on the
morning of July 28th, I attempted to refund the charges that were
associated with your account.  I was
alerted by our payment processing system that I was unable to issue you refunds
because you had previously disputed these charges as “fraud” with your bank and
they have already issued you refunds.   It
is possible that your bank will review our signup process and determine that
your fraud claims aren’t valid and reverse those refunds but at this time there
is nothing further that we can do. Please contact Tom Adams directly at
###-###-#### if you would like to discuss this matter further or if anything changes,
but at this time you have been refunded all of the charges so this matter
appears to be resolved.
After my discussion with you it was clear that you aren’t
aware of all that we offer for family protection and I wanted to take a minute
to highlight some of the services we provide to our members.
One of the key features of our membership is our ability to
create a 5 mile protection zone around a member’s home address. This allows us
to monitor new sex offender activity and send immediate email alerts when a new
sex offender registers within this monitoring area. Not only are our members
able to monitor their own home, but can set up 3 additional monitoring areas.
Our members are also able to set up Emergency Response Profiles
for each one of their children. These digital profiles contain a child’s
picture, personal information, physical description, medical information as
well as guardian contact information. These profiles can instantly be emailed
to friends, family or the police in case a child goes missing or is abducted;
this assists parents and law enforcement in the recovery of the child. 
Since sexual predators are gaining access to our children
via the internet our members are able to utilize our award winning internet
filter. This internet filter allows parents to monitor their child’s online
activities to ensure they stay safe while surfing the web or chatting with
friends.
Again, we apologize for the misunderstanding and please let
us know if we can assist you further.  Sincerely,
Kids Live Safe Support Team
"Protect What Matters Most"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9925404, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear C[redacted],
We sincerely...

apologize
for the inconvenience that you describe in your documented complaint.  I attempted to contact you today on the phone
number that you provided to discuss this matter further.  I do notice that you called us on 12/8 and
spoke with our representative Felipe.  He
explained to you that you had signed up for our membership on February 9th
of this year.  He also explained that we
send out a courtesy welcome email that reiterates all of our membership terms
and conditions and we can see that you opened and read that email.  When members open and read that welcome email
we don’t contact them by phone to further describe the terms because they are
very clear in our sign up process and in that email. Per our terms and
conditions, we charged you $29.97 per month as that is our monthly fee for the
membership benefits that we provide.  For
example, we began monitoring your address the day you signed up (9710 N. Clark
Road, Richmond, Il, 60071) and sent you 6 subsequent emails detailing new sex
offender activity within a 5 mile radius of your home as part of your member
benefits.  Felipe issued you a refund of
the most recent charge of $29.97 to attempt to satisfy you.
Although you ended your
call with Felipe without asking for more refunds, he asked you when you hung up
if he had satisfied your needs on the call (this is our protocol on every call).  Because you hung up prior to answering yes to
that question, Felipe asked for his supervisor Jason to contact you to make
sure you were satisfied.  Jason contacted
you and left you a voicemail explaining that if you needed any additional
support to contact us back.  The next
thing that happened with your account was that we received a Revdex.com complaint.
All to say, we are happy
to attempt to help you further as that is always our goal.  I only documented the details above so that
you are aware of the system notes that we have on our side and to inform you
that we were charging you on purpose because we figured you were aware of our
membership terms and that you were happy with the protection that Kids Live
Safe was offering you.  Please contact me
back on my direct line at ###-###-#### so that we can discuss possible resolution
options ASAP.  Thanks,
T[redacted]

This website should state there is a fee before requesting personal info of viewer. I feel violated!

Review: The pitch on on their website is deceptive. They asked for a dollar for access to child molester dangers in the neighborhood and then they bill you for $30 a month thereafter. When you try to get a refund from them, they argue with you .They were very rude and argumentative and refused to listen. I spent over half hour on the phone with my bank personnel and visa personnel and myself all on conference call trying to get this joker to refund my money and listen. He refused to listen to all three of us, he acted as though he were on drugs.Desired Settlement: Refund and an investigation into the business practices of this company.

Business

Response:

Thank you for taking the time to discuss

this matter further with me on the phone this morning. As discussed, at the end of your conversation

with the representative he did refund both of the charges of $29.97 and per our

conversation we believe that this matter is resolved. After listening to the call, I did not

appreciate the representative’s tone and we have counseled him for his

conduct. Please note that we go to great

lengths to ensure that our terms and conditions are extremely clear to avoid

any sort of customer confusion and situations like this. In addition to the multiple disclosures of

the pricing terms in our sales process, we also follow up every order with an

email confirming the membership is activated, also alerting the customer to

their future obligations if they do not cancel the ongoing protection

service. You explained that you did not

see the terms and conditions when you signed up from your cell phone, and

although they are the same for every “sales funnel”, we appreciate that they

can be smaller and more difficult to see when viewing from a mobile phone

device. We alert all members to make

sure to check their emails for a welcome email explaining all of the terms and

conditions and even inform customers to check their spam folders as some of our

emails will inadvertently end up there. Again,

please accept our sincerest apologies for this situation.

Member Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10769740, and find that this resolution is satisfactory to me.

Regards,

Review: I had searched one night about the sexual predators in my new area. I entered in information for a trial, and was not aware of the 29.99 monthly fee after the 7 days. Even so, the KidsLiveSafe.com company NEVER sent any email about the trial being up or the fee being incurred for basically minimal monitoring on their behalf. They are making tons of money off unsuspecting customers. If their service was worth it, they wouldn't have to be so deceitful on how they get clients. That is why they have so many complaints and due to the extremely overpriced fees. I never once used this service beside looking at the site the first day. They quietly billed me 60.00 for 2 months so I would not cancel and when I found out and wanted a refund, they offered 14.99 only of the 60.00 which is ludicrous because I have only 'used' 2 weeks of this second month anyway. They act like it is a courtesy when I really haven't used the second 2 weeks of the month anyway (15.00 worth). We never used this service even though they claim we did because we opened their emails (I only did to delete them on my phone not knowing I was being charged, obviously, or I would have called them right away to cancel). They act like they are not a scam by putting tiny print and deceiving people...definition of a scam! I am out 45.00 for ABSOLUTELY NOTHING! Any other good company I have ever dealt with would have refunded and catered to the customer, they would not! My husband offered to pay the company the 4.95 fee for the two months they billed us for because KidsLiveSafe offered us a 4.95 price from here on out if we stayed with them...nope, they would not let us be refunded 50.00 of the 60.00. Another obvious scam if they can offer a 4.95 after roping you in at 29.99 proving they can afford the 4.95 a month and still profit, but they will not meet us in the middle. I will never use them again. They are not reputable after looking at all their complaints. It is sad that money is so important to some that they place it over integrity.Desired Settlement: Refund my two months of 45.00

Business

Response:

Dear [redacted],

Per our discussion on the phone on 4/14 I am happy that we have

resolved your issue. As we discussed, we

make our terms and conditions extremely clear on the sign up process so I’m not

quite sure how that was overlooked but we appreciate you taking some accountability

for the misunderstanding. To summarize

what we did, we have refunded you a total of $44.96 out of the total amount billed

by us of $60.94. We also issued you 90

additional days of FREE service so that you can utilize our benefits and

determine if you want to re-join us at a later date.

If you have any questions feel free to contact our member

support department at ###-###-####.

Thanks,

Kids Live Safe Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9990729, and find that this resolution is satisfactory to me.

Regards,

Review: I got on these peoples website and paid $1 for what I thought was a 7 day free trail view. well I checked my american express account today and seen where they charged my account $30 without my consent so I called them and the first customer service representative was very rude telling me he would cancel my membership but would not under any circumstance refund my $30 and mind you they just ran it through my account last night not even 24 ours ago so I hung up on him and his supervisor called me 4 times in a row to tell me I was not getting my money back and each time I told him not to call back and hung up on him and he would just call back again and again and again I kept hitting the ignore button and he kept calling back...I WANT MY MONEY BACK I DO NOT WANT THEIR SERVICE and they need to make their terms more clear...I never agreed for $30 to be taken out of my account I am filing a complaint with you all as well as the attorney generalDesired Settlement: I want my $30 deposited back into my account that they took it out of

Business

Response:

We apologize for this misunderstanding. When you signed up for your Kids Live Safe

membership on 1/23 at 1:08 pm pacific time, you had to check a box that you

understood the terms and conditions of your membership. You did indeed get a 7 day trial for $1, and

because you never reached out to us to cancel, we continued to offer our

benefits and protection at the rate of $29.97 per month. You talked to our senior supervisor [redacted]

today when you called, and I listened to the call and didn’t hear any rudeness

at all. In fact, [redacted] was simply

trying to educate you on why you were billed so you understood what had occurred. He never said that he wouldn’t give you a

refund, he was simply letting you know that we don’t have a refund policy and

then you hung up the phone. [redacted] asked

me what we should do about your situation after you hung up and we immediately

decided to issue you a full refund of your $1 charge and the $29.97 charge that

had processed today. We voided today’s

charge of $29.97 so you shouldn’t actually see that money leave your

account. [redacted] attempted to contact you

at ###-###-#### (the number on file in your account) to alert you of the

refunds, but that number was disconnected. He also attempted to contact you at ###-###-####

but the VM was not set up so we couldn’t leave a message letting you know how

we had resolved your situation.

Regardless, we had refunded you all of the money that you were charged prior

to your Revdex.com complaint in an effort to ensure your satisfaction. You should see emails reflecting the

cancellation and refund status that were sent to [redacted]@hotmail.com today at 12:17

pacific standard time. Again, we

apologize for any misunderstanding here and sincerely hope that our resolution is

satisfactory to you. Please contact me

directly at ###-###-#### if you have any additional concern. Thanks,

Business

Response:

I

attempted to contact you again as it’s far easier to discuss this over the

phone, but again was unable to reach you or leave a voicemessage. We sincerely apologize that you thought our

company/representative was rude. I have

reviewed the call and with all due respect, you were yelling at our

representative as he was trying to explain our company policies. The fact is that you initiated a membership

and didn’t contact us until after you were charged the monthly membership fee

as defined by our terms and conditions and in our signup process. Regardless, we made an exception and issued

you a FULL refund of all charges. At

this point, we cannot expedite the refunds as that is now in your banks

hands. It is important to note that for

the $29.97 charge we voided that transaction, which usually results in the

money being back in your bank on the following day. However, the refund process is unique to each

bank so again we will not be able to modify their process. We sincerely apologize for the inconvenience this

has caused, if you would like to speak on this matter please contact me

directly at ###-###-####. Thanks,

Consumer

Response:

Review: 10425167

I am rejecting this response because:

Regards,

Yeah I sure did yell wouldn't you if someone took money out of your account without your permission and you definitely did not credit the money back to my account I can post a screenshot of my account showing that yall's payment is still being processed...if you did indeed put the money back on January 31st as your email stated you did it would've posted to my account no later than Monday and on another note I received anew email from your company yesterday in my personal email stating that your company just cancelled my membership yesterday when in fact I clearly told you people on January 31st to cancel I never wanted any monthly membership that's why I paid $1 was to viewoonefor that particular day and DO NOT SEND ANY EMAILS TO MY PERSONAL EMAIL box I don't know understand why you people even tried corresponding outside of hereI DO NOT WANT ANY FURTHER CORRESPONDENCE FROM YOUR COMPANY OUTSIDE OF THE Revdex.com the guy also got yelled at because he was told not to call back and what did he do kept calling and calling and I have proof of that through verizon

Review: They were to charge $1 for a 7 day trial and they charged $1 and $29.97 . I do not want this service at all. I will not pay this as I will contest it with the credit card co. if they do not credit my card. I want them to take me off the email list immediately .Desired Settlement: credit my card $29.97 .

Business

Response:

To whom it may concern,

This complaint was a simple misunderstanding. Our terms and conditions are clearly stated multiple times during our signup process and alert customers that if they don’t’ cancel their memberships within 7 days that they will automatically be enrolled into our family protection plan that costs $29.97 per month. We contacted Mr. [redacted] and explained this to him and also pointed out that he opened and read our confirmation email that we sent to him right after his transaction processed. This email reiterates all of the terms and conditions of our sale. We have included a copy of that email below.

Dear steve baxter,

You have taken an important step in keeping your children safe. We applaud you for being a courageous and proactive parent and look forward to providing you with our excellent child protection services. Please read this entire email, as it provides important information about your membership.

Your login information

Order Number: 88**59

Username: [redacted]@comcast.net

Password: 7[redacted]

Click Here to login to your account and set up your monitoring areas.

Trial Information

We have charged $1.00 to your credit card for a trial membership. If you want to continue to protect your children, do nothing and your membership will automatically continue on a recurring basis for the low monthly fee of just $29.97. To avoid these charges, simply cancel your account during the trial period, before 12:15 a.m. Pacific Time on 10/31/2013 by calling member support at ###-###-####.

Even though our company didn't do anything wrong here, we agreed to resolve this issue by refunding Mr. [redacted] the $29.97 and the $1 charge for the misunderstanding and also unsubscribed his email so that he no longer receives information about our offer. Mr. [redacted] was very reasonable and totally satisfied so this issue should be closed. Thanks,

Member Support