KidsLiveSafe.com

Thank you for your consideration and to theCompany involved for stepping up and doing the right thing

Dear [redacted],
"">We are sincerely
saddened that you believe our intentions at Kids Live Safe are anything but
genuine and apologize for the inconvenience that you described in your
complaint to the Revdex.comWe are very proud of the service that we offer and are
helping thousands of parents and grandparents all over the country take a more
proactive role in helping their families stay safe. We called you today
to discuss this matter and left you a voice message explaining that we have
refunded the $charge. Had you
discussed your desire for a refund with the member support representative that
you spoke with, she certainly would have attempted to help resolve the matter
to your satisfaction, but you did not ask her for a refund as you pointed out
Our sign up process
makes it very clear that we give access to our information and tools for a
day trial for $to preview the benefits and determine if a member wants to
continue for the price of $per month We reiterate all of the terms
and conditions of the membership on the confirmation page of the signup process
and also on a welcome email sent to every member post sign-up. On each of those pages we explain that the
most effective way to cancel the membership is to contact our member support
department at ###-###-#### and also give customers an option to email us at
[email protected] We offer very extensive Member Support and our
support department is open days a week from a.mto p.mpacific standard
time to ensure that members have many hours per day to cancel their accounts or
get member support from our friendly, trained staff We also allow
members to cancel within our integrated voice response system if a member calls
after hours or is unable to reach a members support representative during hours
of operation
We assumed that you were
aware of your membership with Kids Live Safe and the associated membership
terms and costs because we never heard from you regarding cancellation. The representative that you spoke with informed
you that the welcome email that automatically gets sent after signup was opened
by someone at [redacted]@yahoo.com, (we can
see that in our system), is that not your email address? We incur costs to
provide our service to our members and it includes much more than just "free"
sex offender data that you can find on the web.
One of the key features of our membership is our ability to create a
mile protection zone around a member's home addressThis allows us to monitor
new sex offender activity and send immediate email alerts when a new sex
offender registers within this monitoring areaNot only are our members able
to monitor their own home, but can set up additional monitoring areas.
Our members are also
able to set up Emergency Response Profiles for each one of their children
These digital profiles contain a child's picture, personal information,
physical description, medical information as well as guardian contact
informationThese profiles can instantly be emailed to friends, family or the
police in case a child goes missing or is abducted; this assists parents and
law enforcement in the recovery of the child
Since sexual predators
are gaining access to our children via the internet our members are able to
utilize our award winning internet filter Net Nanny; this product alone retails
for $per yearThis internet filter allows parents to monitor their child's
online activities to ensure that they stay safe while surfing the web or
chatting with friends
We hope that our
proposed resolution here is satisfactory to you and that this explanation helps
clear up some of the misunderstandingPlease contact us at ###-###-#### if
you have any other questions
Kids Live Safe Member
Support
"Protect What
Matters Most"

I
attempted to contact you again as it’s far easier to discuss this over the
phone, but again was unable to reach you or leave a voicemessage.  We sincerely apologize that you thought our
company/representative was rude.  I have
reviewed the call and with all due respect, you were yelling at our
representative as he was trying to explain our company policies.  The fact is that you initiated a membership
and didn’t contact us until after you were charged the monthly membership fee
as defined by our terms and conditions and in our signup process.  Regardless, we made an exception and issued
you a FULL refund of all charges.  At
this point, we cannot expedite the refunds as that is now in your banks
hands.  It is important to note that for
the $29.97 charge we voided that transaction, which usually results in the
money being back in your bank on the following day.  However, the refund process is unique to each
bank so again we will not be able to modify their process.  We sincerely apologize for the inconvenience this
has caused, if you would like to speak on this matter please contact me
directly at ###-###-####.  Thanks,
[redacted]

We attempted to reach you by phone to discuss your complaint
and left a voice message with some details. 
First, we have unsubscribed the email address of [redacted]@hunterhale.com so that you will
not receive any more emails from...

our publishers about Kids Live Safe.  Please note that your relationship with that
publisher has nothing to do with our company, except that the publisher markets
our offer about Kids Live Safe to their clients.  Please expect that the emails will stop being
sent to you within 14 business days as the publisher must scrub their email system
to ensure that you are removed.   Regarding the marketing message, we give our
Publishers very specific language that is approved by us for them to use.  The email that you are referring to is from a
non-compliant Publisher and that relationship was terminated 6 days ago for not using authorized
language.  We agree that it is not
accurate to claim that a predator has moved within .7 miles of a specific
address and that is why this is not permitted language.  Per my voice message, and for the trouble you
have gone through, we are happy to give you free access to our listings so that
you can review the predator activity in your area.  Go to www.kidslivesafe.com
and use [email protected] as
your username and [redacted]1 as your password (10 ones).   If you
need to contact our member support department for any additional assistance
with navigating our website please contact us at ###-###-####.
I wanted to highlight some of the benefits of our service
that you will have access to. One of the key features of our membership is our
ability to create a 5 mile protection zone around a member’s home address. This
allows us to monitor new sex offender activity and send immediate email alerts
when a new sex offender registers within this monitoring area. Not only are our
members able to monitor their own home, but can set up 3 additional monitoring
areas.
Our members are also able to set up Emergency Response
Profiles for each one of their children. These digital profiles contain a
child’s picture, personal information, physical description, medical
information as well as guardian contact information. These profiles can
instantly be emailed to friends, family or the police in case a child goes
missing or is abducted; this assists parents and law enforcement in the
recovery of the child. 
Since sexual predators are gaining access to our children
via the internet our members are able to utilize our award winning internet
filter. This internet filter allows parents to monitor their child’s online
activities to ensure they stay safe while surfing the web or chatting with
friends.
Again, we apologize for any inconvenience that this
situation has caused. Please let us know if we can assist you further.
Sincerely,
Kids Live Safe Support Team
"Protect What Matters Most"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9939018, and find that this resolution is satisfactory to me. I will not take the offer to try their service for free for the time they say in their response email. I will be looking at my credit card to verify that credit is given for the charges already made and that no future charges against my card are made either. I reserve the right to re-open the complaint if vendor continues to charge my credit card account. Thanks for your help Revdex.com. You are great!!!
Regards,
[redacted]

Thank you for taking the time to discuss
this matter further with me on the phone this morning.  As discussed, at the end of your conversation
with the representative he did refund both of...

the charges of $29.97 and per our
conversation we believe that this matter is resolved.  After listening to the call, I did not
appreciate the representative’s tone and we have counseled him for his
conduct.  Please note that we go to great
lengths to ensure that our terms and conditions are extremely clear to avoid
any sort of customer confusion and situations like this.  In addition to the multiple disclosures of
the pricing terms in our sales process, we also follow up every order with an
email confirming the membership is activated, also alerting the customer to
their future obligations if they do not cancel the ongoing protection
service.  You explained that you did not
see the terms and conditions when you signed up from your cell phone, and
although they are the same for every “sales funnel”, we appreciate that they
can be smaller and more difficult to see when viewing from a mobile phone
device.  We alert all members to make
sure to check their emails for a welcome email explaining all of the terms and
conditions and even inform customers to check their spam folders as some of our
emails will inadvertently end up there.  Again,
please accept our sincerest apologies for this situation. 
Member Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10044920, and find that this resolution is satisfactory to me.
It's a shame it took you getting involved to have this cleared up. They denied the claim to my bank first time around. Thanks for your help in getting this resolved.
Regards,
[redacted]

Complaint: 10425167
I am rejecting this response because:
Regards,
[redacted] Yeah I sure did yell wouldn't you if someone took money out of your account without your permission and you definitely did not credit the money back to my account I can post a screenshot of my account showing that yall's payment is still being processed...if you did indeed put the money back on January 31st as your email stated you did it would've posted to my account no later than Monday and on another note I received anew email from your company yesterday in my personal email stating that your company just cancelled my membership yesterday when in fact I clearly told you people on January 31st to cancel I never wanted any monthly membership that's why I paid $1 was to viewoonefor that particular day and DO NOT SEND ANY EMAILS TO MY PERSONAL EMAIL box I don't know understand why you people even tried corresponding outside of here
I DO NOT  WANT ANY FURTHER CORRESPONDENCE FROM YOUR COMPANY OUTSIDE OF THE Revdex.com the guy also got yelled at because he was told not to call back and what did he do kept calling and calling and I have proof of that through verizon

I contacted you this morning to discuss this matter further
and had a discussion with your husband. 
There is a great deal of confusion surrounding what has happened with
your account and I tried to clear it up with your husband, but I don’t believe
I was totally successful.  I will try to
summarize what happened here by email. 
Here are the facts:
1.)  Leslie Scales signed up for a $1
membership with Kids Live Safe on March 11th 2014 at 7:39 am.  Based on my discussion with Mr. Scales, it’s
apparent that Leslie was not aware of our terms and conditions that we mention
several times in our signup process and on a final confirmation page and lastly
in a welcome email that was sent to [email protected]
immediately after her order was placed. 
That email reiterated this statement below.
Trial Information
We have charged $1.00 to your credit card for a trial
membership. If you want to continue to protect your children, do nothing and
your membership will automatically continue on a recurring basis for the low
monthly fee of just $29.97. To avoid these charges, simply cancel your account
during the trial period, before 12:15 a.m. Pacific Time on 3/19/2014 by calling
member support at ###-###-####.
In addition, in our signup process we inform all customers
to make sure that Kids Live Safe is a “safe sender” so that you can receive all
of our emails (so that they won’t go to spam folders) because so much of the
value of our service comes from the email alerts that we send to alert members
of new sex offender activity surrounding members homes.   
2.)  After many months
of us providing our service and charging Leslie $29.97 each month for our
membership (she was charged 5 times and our name and number are clearly
associated with each charge on the credit card statement), Leslie called our
member support department on July 25th at 8:00 pm.   As a
side note, over the course of her membership, our company sent more than 12 emails
to Leslie, alerting her family of new sex offender activity within a 5 mile
radius of her home; this is part of our service and it costs us money to
monitor addresses and send relevant alerts when sex offender activity happens.  Leslie only opened one of those emails from
us. However, with that said, it’s important that you hear me that we understand
that Leslie was not aware of our terms and conditions and that there was a
misunderstanding regarding the fact that she had signed up for a “membership”
with our company with ongoing payment terms.   We are in no way blaming Leslie for that
misunderstanding and we are willing to do whatever we can to help resolve this
situation.
3.)  After Leslie contacted
our member support department and spoke with Melanie Gordon on July 25th,
we cancelled her account and reviewed what had happened with her and her
husband (they were both on the phone when they called us).  I listened to that call and Melanie very
clearly walks through what happened with this account, and how and why the
account was charged, and the call ended with everyone saying that they
understood what occurred and that there were no further misunderstandings.  For the record, had Leslie or her husband
explained that they wanted a refund, we would have been happy to discuss that
and work something out, even though Leslie clearly signed up for our service
and we had delivered our end of the bargain. 
But, during the call, the Scales’ never asked us for a refund at all,
they simply ended the call saying thank you for cancelling.  (I can provide a recording of that call if
necessary).   You will understand shortly
why I point all of this out.
4.)  The next thing that
occurred regarding this account was a letter from the Revdex.com telling me that there
was a complaint and that Leslie Scales wanted a full refund of $119.88.  When I accessed Leslie’s account I saw that 4
of the charges had been disputed by the bank.  I immediately reached out to Leslie and spoke
with her on the morning of July 28th and I explained that when I
attempted to refund her account, I was unable to do so because she had taken
matters into her own hand and contacted her bank telling them that the charges
were “fraud”.  When this occurs, not only
does the bank temporarily reimburse Leslie for all of the charges that she
disputed, but our merchant processor imposes fees and negative consequences on our
account because it appears that we are not disclosing billing terms properly to
our members.  For the record, we have an
extremely clean merchant processing history because our terms and conditions
are so clear in our sign up process, but regardless when a customer disputes
charges, it costs us a lot of money that we can’t recover and we are no longer
able to do anything with those charges (they become locked so that we can no
longer issue refunds or charge any further money, this is usually done for the
protection of the customer).  I
documented all of this in my initial reply regarding the complaint by Leslie
and I assumed this issue was resolved.
5.)  I received a
reply today from Leslie “rejecting my response” saying that the bank will not
and has not issued refunds, unless further charges are made.  I then immediately contacted Leslie again and
spoke with her husband.  I explained to
Mr. Scales that we obviously were not interested in charging this account more
money because that would result in more disputes and harm to our company; as a
side note, we can’t charge this account more money even if I wanted to based on
the disputes.  I attempted to explain
what had occurred to Mr. Scales, as this sometimes happens in instances like
this and it causes frustration for everyone involved.  When the bank did their investigation on the
disputes that Leslie filed, they reviewed our signup process, and concluded
that Leslie Scales had indeed signed up for our membership and that it was her responsibility
to pay for those charges.  The bank then
took back the temporary refunds that they had issued to Leslie, but the disputes
are still in our system with the negative costs and consequences associated
with them.  On the phone with Mr. Scales,
I explained that I see banking codes and refunds associated with 4 of the 5
charges and when I attempt to refund the charges, it says “error, you cannot
refund a charge that has already been refunded”.  I did however, successfully refund the 5th
charge of $29.97 and informed Mr. Scales that he should see that refund back in
his back within 1 to 5 days.
To summarize, had Leslie Scales or her husband contacted us
to cancel the account prior to us charging the first $29.97 fee, we obviously
would have stopped our protection services and never charged them further,
beyond the initial $1.  Had Leslie Scales
or her husband asked us for a refund when they called to cancel the account on
July 25th, we would have figured something out.  We have a philosophy in Member Support  that every call must be ended with the
customer claiming that we had resolved all concerns to their satisfaction, so
we would have been happy to work towards a different resolution had we been
asked. After Leslie Scales went to her bank and disputed the transactions, this
account has now become “non-refundable” for us, not to mention extremely expensive
and damaging to our company. 
We sincerely apologize for the inconvenience that this has
caused the Scales family, trust me, we can relate and this has been a major
inconvenience for us as well.  Mr. Scales
concluded that he was going to go back to his bank to verify that the $29.97
had been processed and to check this out again. 
If you have any new information to share, please contact Tom Adams at
###-###-####.  We would love to figure
out a way to further resolve this issue, but we hope you will also understand
that this situation has already cost us greatly both in time, money and
merchant processing consequences based on your actions.  Sincerely,
Kids Live Safe
“Protect What Matters Most”

I signed up for this service for my grandsons safety and to make my daughter aware. Also to see what is around me since I live alone. If you read what is in e-mail you will be informed on how they operate their business and no surprises. Very happy with service and glad I have this.
Thank You for making this available to the public.
Linda M.

Dear L[redacted],
We are...

sincerely
saddened that you believe our intentions at Kids Live Safe are anything but
genuine and apologize for the inconvenience that you described. We are very
proud of the service that we offer and are helping thousands of parents and
grandparents all over the country take a more proactive role in helping their
families stay safe. 
Our sign up process
makes it very clear that we give access to our information and tools for a 7
day trial for $2 to preview the benefits and determine if a member wants to
continue for the price of $29.97 per month. We reiterate all of the terms and
conditions of the membership on the confirmation page of the signup process and
also on a welcome email sent to every member post sign-up. On each of those pages we explain that the most
effective way to cancel the membership is to contact our member support
department at 1-800-301-5905 and also give customers an option to email us at
[email protected].  We offer very extensive Member Support and our
support department is open 7 days a week from 5 a.m. to 8 p.m. pacific standard
time to ensure that members have many hours per day to cancel their accounts or
get member support from our friendly, trained staff.  We also allow
members to cancel within our integrated voice response system if a member calls
after hours or is unable to reach a member support representative during hours
of operation.  
It is true that there
are free sites that provide some of the information that we offer, however we
go much further. One of the key features of our membership is our ability to
create a 5 mile protection zone around a member’s home address. This allows us
to monitor new sex offender activity and send immediate email alerts when a new
sex offender registers within this monitoring area. Not only are our members
able to monitor their own home, but can set up 3 additional monitoring areas. 
Our members are also
able to set up Emergency Response Profiles for each one of their children.
These digital profiles contain a child’s picture, personal information,
physical description, medical information as well as guardian contact
information. These profiles can instantly be emailed to friends, family or the
police in case a child goes missing or is abducted; this assists parents and
law enforcement in the recovery of the child.
Since sexual predators
are gaining access to our children via the internet our members are able to
utilize our award winning internet filter Net Nanny; this product alone retails
for $40 per year. This internet filter allows parents to monitor their child’s
online activities to ensure that they stay safe while surfing the web or
chatting with friends.
We contacted you today
to discuss this matter and left you a voicemessage.  As I said on the message, we would be happy
to offer you some free access to our service so that you can get a better idea
of how valuable our service is without paying anything.  If you have any
questions or want to take us up on our offer, please contact Tom Adams at
805-895-0360. Again we apologize for any inconvenience and hope that this
response will help alleviate your concerns. Sincerely, 
Kids Live Safe Member
Support
"Protect What
Matters Most"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9990729, and find that this resolution is satisfactory to me.
Regards,
[redacted]

First off, we apologize that our company
has caused you any stress.  We’re
saddened that you believe our intentions are anything less than genuine in our
pursuit to arm American families...

with information and tools to prevent
tragedies associated with sex offenders. 
The conversation of “sex offender” is a very sensitive one, and we agree
that the marketing language about sex offenders in your area can be troubling
and concerning to see.   Please be aware
that we do not do any in-house marketing of our products and that we have
marketing relationships with affiliate partners who have been given very
specific approved, complaint email language to send out.  Our marketing partners comply with all Can-Spam
compliance laws and are not able to send out emails to people who have not
legally opted in to receive them.  Our
company does not approve marketing language that speaks to the location of a
sex predator in relation to your home address, so the language of “a sexual
predator has moved within .7 miles of your home” would not be compliant.  We would very much appreciate if you would
forward the marketing email that you received to [redacted]@scalablecommerce.com so
that we can look into this matter further.
Our product unfortunately does cost us
money to provide the tools and information that we offer to our members.  We do not “demand” anything from potential
customers, we simply require certain information to provide the benefits that
we offer (email address, zip code, and credit card are some of those pieces of information).  We also go to great lengths to ensure that
our members understand our terms and conditions so that there is absolutely no
confusion about what we are offering and how much it costs, we do not want to
deal with or cause customer confusion related to our membership terms. Please
understand, we hear success stories all day long of people who have used our
products to find and stop abuse, or avoid abuse altogether by getting educated
about high risk people interacting with their children in their daily lives or
online.  Although the conversation isn’t
fun, unfortunately in today’s world it is now a necessity to be informed and
aware so that parents and loved ones can make a difference and stop abuse. 
We have unsubscribed your email list from
our marketing partners.  Please allow up
to 14 days for your information to be removed entirely. 
We are willing to give you free access to
our service so that you can get the information you would like.  Go to www.kidslivesafe.com
and use test@kidslivesafe as your username and [redacted]1 (10 ones) as your
password.  If you have any questions regarding
how to access the data, don’t hesitate to contact our helpful member support
team at ###-###-####.  Again, we
sincerely apologize if that marketing email has caused any emotional stress for
your family, our intentions are exactly the opposite.  Please let us know if you experience any
other emails after the 14 day period. 
Thanks for your understanding on this matter,
Member Support

Dear [redacted],
We apologize for the inconvenience you
described and we...

contacted you today immediately after receiving your complaint
to the Revdex.com.   We are a little surprised
by what you wrote in your complaint as it conflicts with all of the information
that we have in our system about your account. 
Regardless of the information, we have gone ahead and refunded you every
charge that you received from our company in an effort to resolve this matter,
a total of $60.94 (for the initial $1 activation and two months of protection
coverage of $29.97).   To clarify, our website at www.kidslivesafe.com clearly states how
to cancel your membership and also gives you an option to email us or contact
our 800 support team to cancel and we provide you with two phone numbers to
call.  We see that there was an account
initiated in the name of [redacted] at 11:32 am on 1/13/2014 (the account
information matches the address and phone number that you provided in your Revdex.com
complaint).  In our sign up process, we
make the terms and conditions very clear that you have 7 days to review our
product to determine if you would like to continue with the protection after
that period for a cost of $29.97 per month. 
We also sent you a welcome email reiterating all of the terms and
conditions to fidezamudio@yahoo including how to cancel and our member support
number immediately upon signing up (this was the email address that you entered;
maybe look in your spam folder and you should find this).  Anyway, we didn’t hear from you regarding
cancellation until your phone call to our member support department at 1:15 pm
on 2/20.  You had been billed $29.97 at
2:58 am on 1/21 and also at 1:40 am on 2/20 (prior to your call) per our
billing terms because we did not hear from you about cancelling your membership
so we assumed you wanted to continue with our protection services.  I listened to your phone conversation with
Phillip on 2/20 and there was some confusion about the account; he was trying
to explain to you why you had been billed when your phone conversation got
disconnected.  Phillip then called you
back and left you a message saying that he would cancel your membership and
that if you needed any additional assistance to please contact our member
support team.  Your letter to the Revdex.com was
the next time we heard from you.  In your
letter you claim that you got billed by us 3 days after your call with us, this
is simply untrue.  To reiterate, you got
billed at 1:40 am on 2/20 and you contacted us later that day at 1:15 pm (it is
possible that you saw the transaction hit your bank or banking statements 3
days later).  When listening to your
phone call with Phillip it appeared that you were unable to access the site
correctly.  We would like to give you 6
months of our service for free so that you can experience all of the great protection
benefits that we offer; we believe that this give you a better understanding of
what our company is trying to accomplish. 
If you would like to take advantage of this offer, or have any questions
about how to access your free membership, please contact us at ###-###-####
and any of our friendly member support representatives will assist you.  We hope that this will resolve your matter
and again apologize for the inconvenience. 
Sincerely,
Kids Live Safe Support Team
“Protect What Matters Most”

Dear [redacted],
We sincerely apologize for the inconvenience that you
reported to the Revdex.com.  We
have a very sophisticated system that tracks all member interactions and it
makes a digital footprint every time a member...

interacts with our member support
department.   What is very strange is that we aren’t seeing
any contacts within your membership account to our support center, so that is why
your membership was not cancelled and you continued to be billed.   Is it possible that you contacted a
different company that you have a membership with?  Regardless, something strange happened here.
We contacted you to discuss this matter today and left you a
voicemail because we couldn’t reach you.  
At this point, this matter has gotten more complicated because you
disputed the transactions with American Express and the charges are currently
under review by them.  Historically what usually
occurs when this happens is that American Express will research this matter and
99% of the time they will deny customer disputes because our sign up process is
so clear and compliant.  With that said,
we are willing to refund you two charges of $29.97 in an attempt to resolve this
matter to your satisfaction.  We have
gone ahead and refunded those charges and have sent you two emails to [email protected] with confirmation
of the refunds.  We have also authorized
6 months of free service so that you can hopefully get some additional free
value out of our protection services; this will cancel out on it’s own and you
will never be billed again by our company. 
We wanted to take a minute to highlight some of the services we provide
so that you have a better understanding of what you will have access to.
One of the key features of our membership is our ability to
create a 5 mile protection zone around a member’s home address. This allows us
to monitor new sex offender activity and send immediate email alerts when a new
sex offender registers within this monitoring area. Not only are our members
able to monitor their own home, but can set up 3 additional monitoring areas.
Our members are also able to set up Emergency Response
Profiles for each one of their children. These digital profiles contain a
child’s picture, personal information, physical description, medical
information as well as guardian contact information. These profiles can
instantly be emailed to friends, family or the police in case a child goes
missing or is abducted; this assists parents and law enforcement in the
recovery of the child. 
Since sexual predators are gaining access to our children
via the internet our members are able to utilize our award winning internet
filter. This internet filter allows parents to monitor their child’s online
activities to ensure they stay safe while surfing the web or chatting with
friends.
Again, we apologize for any inconvenience that this has
caused you and please let us know if we can assist you further. If you have any
other questions or concerns you can contact our manager [redacted] directly at
###-###-####. Sincerely,
Kids Live Safe Support Team
"Protect What Matters Most"

Dear S[redacted], We apologize for the inconvenience that you describe in your complaint.  Our company has very...

detailed digital archives of every members profile and we don’t see any reach outs to our company until after the 7 day trial expired for you; in fact you signed up for your 7 day trial on July 29th and we ultimately billed you for $29.97 on August 12th (we attempted to charge you on August 6th per our agreement but the transaction didn’t successfully process).  Regardless, we have decided to issue you the desired $14.98 refund to go with your previous refund of $14.99 so that you have been refunded the full $29.97.  If you have any additional questions feel free to contact me at ###-###-####.  Thanks,   Member Support Manager Tom Adams

Complaint: 9934304
I am rejecting this response because: Dear Revdex.com and kidslivesafe.com, I reject this "non-offer" because not only is it not an offer, but I simply believe almost the entire message sent is not true. You are not operating with members best interest in mind (no one WANTS junk mail and you know this, so you do your best to hide in fine print in the tiny disclaimer notice), and you certainly do not "explore the most effective practices to educate our traffic and our members about your product and marketing practives". In fact, you go out of your way not to make very clear the fact that your will absolutely market/sell our email addresses. If there's room in the disclaimer, there's room elsewhere on your site that makes it very clear your marketing intentions. You don't make it more clear because you know that no one is going to purposely give you permission to flood their email box with junk mail from people you're getting paid from to do so. And you know this. Bottom line, if you make it clear this is what's going to happen, people go elsewhere, you know this, so you bury it in the smallest font, in the fine print, of a disclaimer. It doesn't have to be illegal to be deceptive. It's ethically wrong, and you know this. It is even more reprehensible that knowing you are doing this, your response is basically: We've hired lawyers to make sure that technically, we are doing nothing illegal. Something can be legal, but still be deceptive. You tell people what you're planning on doing and they don't do business with you, so you hide it as much as legally possible. That is the very definition of deceptive.
During our first conversation, you told me you'd researched your marketing policy and found out your company no longer "markets"/ sells, peoples email addresses. Then, after I suggest the Revdex.com create a new email address and temporarily sign up with your web site to see if they get junk mail too directly as a result, suddenly you discover that in fact, you DO STILL sell our email addresses. I thought you'd just been told your company doesn't do this? Then when the Revdex.com may look into it, you tell me "yeah, it actually looks like we really still sell email addresses"? You have no credibility with me, nor should you, I feel, with the Revdex.com.  I believe your company is knowingly operating in a deceptive manner, and you hide behind "lawyering tactics" by saying things such as: We can't put everything under the sun that you can think of at the top of every page, there's no room. That's a thinly veiled attempt to muddy the waters to an obvious fact, you're not being asked to mention every possible thing you can think of, only what you're doing to make money that people would certainly not agree to if it were made more plainly shown to them. If you put at the top of the page in equal font size to the other service you make money with, you know people will never sign up. No one's asking you to put all disclaimers and disclosures prominently at the top. But, to make it equally noticeable that you will be selling our email address to companies to make money off of us, and to fully expect a mass marketing/junk mail campaign to begin. The deception is, you don't want people to know this because you know people will not do business with you. So, you bury it in fine print in the disclaimer.... on purpose for this very reason. 
 
Your company purposely operates in a deceptive manner, and profits off what you don't want people to know. You did it, were not honest with me that  you still do it, and even worse, knowing this, you still defend this practice.
 
Regards,
[redacted]

This company's email resembles a scam email. It is annoying to need to waste time checking out whether it is authentic before even unsubscribing.

they will never remove you from their mailing lists- 5th time I have emailed them and requested them to do so.

Dear Mr. H[redacted],
Per our nice phone conversation we have...

gone
ahead and refunded you those two charges of $29.97 to resolve your
concerns.  As we discussed, we apologize
that the terms and conditions of our service were confusing to you.  We go to great lengths to ensure that they
are presented multiple times very clearly prior to you submitting your credit
card for payment and also in a follow up reiterated welcome email that we can
see in our system that you had opened. 
Regardless, we want to make sure you are satisfied and we have honored
your request.  If you have any additional
needs or questions don’t hesitate to contact me back at ###-###-####.  Happy holidays,
Tom Adams