KidsLiveSafe.com

Review: To use this service, it claims that it will charge you 1.99. What it fails to tell you is that at any given time, they will be deducting 1.99 or 29.99 on random dates (usually around 3-4am). They do not notify you before or after, nor do they give you notice of this prior to signing up. I was lead to believe that I would be charged a one time fee of 1.99. Low and behold, they were taking money out of my account without permission or notice like thieves in the night. I used their web site once and was billed numerous times without consent.Desired Settlement: I would like to have all the money they stole out of my account returned to me with the exception of the 1.99 that I agreed to pay.

Business

Response:

Dear J[redacted],

We sincerely apologize for the obvious

misunderstanding that has occurred. I

attempted to contact you and left you a voicemail explaining that we have

refunded you all charges except for the $1.99 fee. Please be aware that when you signed up for

our service by putting your credit card in our system, we make our terms and

conditions very clear so that there are no surprises like this. We followed up your membership activation

with a welcome email that reiterates all of our terms and conditions, and that

was emailed to you at [redacted]@gmail.com

on the day that you signed up. Regardless, again, we apologize that this caused

you any issues and we will assume that by following your request for full

refunds that this complaint is resolved.

If you have any additional concerns, please don’t hesitate to reach me

at ###-###-####. Thanks,

T[redacted]