Kohl's Corporation

Unfortunately the provided sequence of numbers does relate
to transaction information. We advise the customer to attach a copy of the
receipt for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter. The order placed immediately after cancellation was placed to be exact replacement from the original order---confirmed on twice with Kohl's cs on the phone that I will be credited the exact difference of $1345.37, Plus $250 kohls cash.case # [redacted] for this call. Note that I called back within 1hr of placing the new order, so if the CS on the phone said he couldn't price match, I would've cancelled the ordered immediately, but instead he said I would be refunded all the price differences plus I'll get the $250 kohls cash was supposed to be rewarded, so I kept the order]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the customer's experience and are happy to help review concerns. However, we were unable to locate the order referenced in the customer's complaint. We kindly ask the customer reply with her order number.

Occasionally Kohl's will match the price of select national competitors that have a physical store. This includes stores such as [redacted]. However, we are only able to honor an additional 15% off with a price match. Upon review of the item in question, our systems...

do not indicate a sale price of $99.99 for this item. We are happy to honor the listed sale price at the time of her initial call of $149.99 plus the 30% off discount. Customer needs to reply with order number to have adjustments made.

Upon review of order [redacted], we can confirm a return has been processed for the missing items the customer did not receive. The refund amount was placed back to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in...

your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconveniences and delay.

Our records indicate all pending charges have been released for her bank account. In addition, she was offered an additional $20.00 discount to a future order for her troubles. We recommend she contact her bank regarding a refund of overdraft fees.

We will be more than happy to research our customers concern. In order to research further, we are requesting a copy of the rebate information to our rebate department please. if possible.

Our records indicate the customer's credit for the missing item from Kohls.com order number [redacted] was credited on 08/29/15. If the customer is missing any additional credits we advise her to reply with the Order number and SKU information. Additionally, we are sending the customer three 30%...

 off coupons vial mail for her experience. Please allow 10-14 business days to receive these. We apologize for any disappointment.

Upon review of our customer Kohls.com Order 4322846247, we do show a return has been processed. A credit in the amount of $40.92 and two credits in the amount of $8.55 have been applied to the Kohl's Charge ending in 7804.

Upon review of his order, a label was never created for the missing items which means the package was never picked up by our carrier. We have processed a full return for the missing items back to his credit card. We are unable to reship the items however if he would like to reorder the items, we...

will honor the original sale prices and an additional 15% off. We advise he contact us with the new order number to make the adjustment. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced
in regards to Order 2891153586. We have processed a full return in the amount
of $327.10 to the Kohl's Charge ending in 0038. Please advise our customer to
allow 3-5 business days to reflect on their credit card account.

Our records show we received the customer's complaint through another channel, and have addressed her concerns. The charges on the customer's charge card were authorizations that went to their charge card company when they hit "Place Order"; a customer's funds will be held for each attempted...

Kohls.com order, until we are able to systematically verify the order status. Due to the customer clicking submit multiple times, duplicate transactions were processed. The customer has been informed that we have canceled all eligible items, and any additional merchandise that was submitted can be returned to their local store for a refund. This was not a Kohl's error, and we are not able to process any additional credits at this time.

We are more than happy to research our customer's concern, but more information is needed. Please have the customer provide her mother's information.

We would like to thank you for contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised television was not available when you visited our store. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that merchandise specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

We advise the customer to reply with the order number, item sku number and tracking number of item that was shipped as a return. Once we have this information, we will be able to research this matter. We apologize for any inconvenience.

In order to research our customer's concern, more information is needed. • Why was the item not returned to a store?• Is the customer able to provide a proof of purchase?

Regrettably we are unable to resolve the customer's concerns with the sequence of numbers provided. We advise the customer to provide a copy of their return receipt for further research.

We apologize for the inconvenience you experienced regarding
online Order 5[redacted]. We did research your concern and we agree, the package
should have been delivered by July 27, 2016 according to the time frame
specified on Kohls.com. I will be happy to forward your inquiry to upper
management...

so we may research further on our end as well as with the companies
we use for shipping. For the inconvenience, I would like to offer the customer
a couple of 30% coupons; we just need the customer to confirm a mailing
address.

We have processed a credit back to our customer’s [redacted] in the
amount of $65.86 for the missing items she did not receive with her Kohls.com
order# [redacted]. We advise our
customer to allow 10-14 business days for the credit to appear on her
[redacted].