Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As said earlier the store did not take it so I came to Revdex.com.Please let me know the update and reopen the case.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that I truly do appreciate both the response Kohl's gave to me and super kind gift card gesture, it's exactly what I had hoped for!  And I certainly do look forward to my continued shopping with the Kohl's stores, thankfully there are "plenty" to choose from.
Regards,
 
[redacted]

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount
of $786.45 for the merchandise from Kohls.com order#
[redacted] on 06/23/15. We
advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. Also all the interest was...

credited back the customer’s
account on 06/24/15. We apologize for the inconvenience.

We have processed a return for Kohls.com order # [redacted] on 12/22/15, back to the customer's [redacted] ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We sincerely apologize for any inconvenience.

We are more than happy to research our customer's concern in regards to her Kohl's Cash. In the complaint, the customer states she received an email stating her payment method was changed. Once we receive that, we will be happy to look into assisting our customer with her Kohl's Cash inquiry.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for the inconvenience our customer experienced. We did apply
a $10.00 credit on our customer's Kohl's Charge ending in 6753 for the Kohl's
Cash he did not receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced. We are more than happy to honor Black Friday pricing, as long is it not a doorbusters since that was exclusive for Black Friday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have replied to the company directly now many times on this issue and they agreed and I have confirmation via email from them numerous times advising they will be issuing the Kohl's merchandise credit of $175 in the mail to me. I confirmed this over and over and they advised to wait 14-30 days which I did and have done. They continue to pass me from person to person with no assistance and this still unresolved. The receipt was included in the returned items to your company all of which has been confirmed received over and over with your customer service team. I have been asked then for the tracking of shipment which I have sent also over and over and now your representatives transposed. The number I gave them which I provided correctly and they are saying it's not trackablethis is again incorrect , here agin for the 24th time is the USPS tracking number confirming delivered in November,beer and you all haven't made this right and or issued the proper credits here [redacted] Tracking®Customer Service ›Have questions? We're here to help.Get Easy Tracking Updates ›Sign up for My USPS.Only applicable to visual users.Tracking Number: 9505500014545316000241 deliveredUpdated Delivery Day: Monday, November 16, 2015 Product & Tracking InformationPostal Product:Priority Mail 2-Day™Features:USPS Tracking™Up to $50 insurance includedRestrictions Apply Priority Mail Insurance info iconDATE & TIME STATUS OF ITEM LOCATIONNovember 14, 2015 , 12:52 pm Delivered MIDDLETOWN, OH 45044 Your item was delivered at 12:52 pm on November 14, 2015 in MIDDLETOWN, OH 45044.November 14, 2015 , 10:25 am Arrived at Post Office  MIDDLETOWN, OH 45042 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret to learn that the coat ordered was not available when the order was being fulfilled. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock...

amounts from our vendors. We apologize for any inconvenience this may have caused.

Please know our customer will be receiving a Kohl's Merchandise Credit (KMC), which was issued on April 18, 2017, in the amount of $35.00. Our customer will be receiving this in 7-14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Reordered product with original discounts, was charged for shipping which I had to call again and have refunded. Product finally arrived. Company sent product in wrong size. Called company, they told me I had to send it back, wait for the refund, then reorder product and wait for them to send the right product. Finally decided to take 3 hours out of my day to take bus to actual store where they didn't have the same product since it's only available online and had to exchange for a product I really didn't want since it isn't the right color. I'm so extremely frustrated with this company and advise NO ONE to do business with them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told back on 9/3/14 that I would be receiving a merchandise credit in 10-14 business days then. I never received it, I had to call back to find out what was going on 9/29. A month later I am still waiting on the merchandise credit! Instead of just re-ordering the items with the merchandise credit like I was told on 9/29, they just mailed me out another merchandise credit. I don't understand why I have to wait more days on a merchandise credit. If there was an issue with you sending me the merchandise credit the first time I would think the solution would be to overnight me the merchandise credit with a tracking number to ensure I received it or just re-order the items I want. Instead I have to wait to see if I will even get the merchandise credit in the mail this time. Its a month later and I am still waiting on the items that I need by the end of this month. At this point I don't think I will get the items that I need by 10/31 because I have to wait to see if I will even get the merchandise credit in the mail. I explained this situation when I called on 9/29 and that is when I was told that I could just call customer service and they would re-order the items for me using that merchandise credit. This is a lot of back and forth when all this can be prevented if Kohl's would just re-order the items that I need.
Regards,
[redacted]

We received the customer's complaint through a different channel and have advised the customer a refund was already processed on 01/19 for the order, We encourage the customer to be patient as the credit will appear in an average of seven days back to the form of tender.

Kohl's strives to offer a
variety of promotions that all customers can take advantage of. Some products
are not discountable andexcluded from offers. These...

products are
identified by store signs and on the Kohls.com product page. Unfortunately “The
Balm” exclusionis
not a decision made by Kohl's, but by the vendor themselves. We are
unable to accommodate the customer’s request for monetary compensation. For additional information regarding exclusions please
visit Kohls.com.

Upon review of Kohls.com order number [redacted] we can confirm a refund was processed 01/13/15. The
credit to your charge card will take an average of seven days to appear in your
account.

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com order. We have processed a return for our customer in the amount of $54.10, which will be applied to the Kohl's ending in 4113. Please advise our customer to allow 3-5 business days for it to process.

Upon review of our customer's order, it appears we have issued a credit for Order 3391466152, it does show we applied an adjustment of $12.45 on March 28, 2017 to the Visa ending in 1377. Also, the $10.00 was deducted from our customer's return because he did use the $40.00 he earned on Order...

3391466152 on March 30, 2017. It does state on the Kohl's Cash, if merchandise purchased earning Kohl's Cash coupon is subsequently returned or price adjusted, the value of the Kohl's Cash previously earned will be deducted. Our customer can also refer to the following link for more information. https://cs.kohls.com/app/answers/detail/a_id/125Kohl's does stand by it's Kohl's Cash policy and at this time, we do consider this matter closed.