Kohl's Corporation

We apologize for the inconvenience and frustration our customer experienced. We are more than happy to honor Black Friday pricing, as long is it not a doorbusters since that was exclusive for Black Friday.

Upon review of order [redacted], we can confirm a return has been processed for the missing items the customer did not receive. The refund amount was placed back to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in...

your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconveniences and delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have replied to the company directly now many times on this issue and they agreed and I have confirmation via email from them numerous times advising they will be issuing the Kohl's merchandise credit of $175 in the mail to me. I confirmed this over and over and they advised to wait 14-30 days which I did and have done. They continue to pass me from person to person with no assistance and this still unresolved. The receipt was included in the returned items to your company all of which has been confirmed received over and over with your customer service team. I have been asked then for the tracking of shipment which I have sent also over and over and now your representatives transposed. The number I gave them which I provided correctly and they are saying it's not trackablethis is again incorrect , here agin for the 24th time is the USPS tracking number confirming delivered in November,beer and you all haven't made this right and or issued the proper credits here [redacted] Tracking®Customer Service ›Have questions? We're here to help.Get Easy Tracking Updates ›Sign up for My USPS.Only applicable to visual users.Tracking Number: 9505500014545316000241 deliveredUpdated Delivery Day: Monday, November 16, 2015 Product & Tracking InformationPostal Product:Priority Mail 2-Day™Features:USPS Tracking™Up to $50 insurance includedRestrictions Apply Priority Mail Insurance info iconDATE & TIME STATUS OF ITEM LOCATIONNovember 14, 2015 , 12:52 pm Delivered MIDDLETOWN, OH 45044 Your item was delivered at 12:52 pm on November 14, 2015 in MIDDLETOWN, OH 45044.November 14, 2015 , 10:25 am Arrived at Post Office  MIDDLETOWN, OH 45042 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Regrettably we are unable to resolve the customer's concerns with the sequence of numbers provided. We advise the customer to provide a copy of their return receipt for further research.

Occasionally Kohl's will match the price of select national competitors that have a physical store. This includes stores such as [redacted]. However, we are only able to honor an additional 15% off with a price match. Upon review of the item in question, our systems...

do not indicate a sale price of $99.99 for this item. We are happy to honor the listed sale price at the time of her initial call of $149.99 plus the 30% off discount. Customer needs to reply with order number to have adjustments made.

We would like to thank you for contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised television was not available when you visited our store. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that merchandise specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, the package was finally received 15 days after the order was put in, and at no point, Kohl's customer service rep or the responding party here on Revdex.com showed any care to help tracking the package when there was no information updated. no response regarding their horrible customer service provided. not an apology for this nightmare as a customer experienced.  Based on this "Don't care" attitude showed by Kohl's here. this response is not accepted. Package received is just part of the complaint, the bad customer service experience is another part of the complaint, and the 2nd part is not being addressed at all. 
Regards,
[redacted]

In order to research our customer's concern, more information is needed. • Why was the item not returned to a store?• Is the customer able to provide a proof of purchase?

We apologize for the customer's experience and are happy to help review concerns. However, we were unable to locate the order referenced in the customer's complaint. We kindly ask the customer reply with her order number.

We apologize for the inconvenience our customer experienced. We did apply
a $10.00 credit on our customer's Kohl's Charge ending in 6753 for the Kohl's
Cash he did not receive.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Although I was finally able to use the expired Kohl's cash, it took a total of literally hours on the phone to do so. I believe Kohl's policy should be to issue some sort of non-expiration merchandise credit in these situations where an order that used Kohl's cash was canceled. In my case, the value was technically put back on, but since the cash expired before I even knew of the cancellation, the only way to use it was to call in and have a rep use it manually.

[redacted] will follow up directly with our customer.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:The link, that the business included in their response, mentions that "You won't be able to use Kohl's Cash or Yes2You Rewards when you buy certain items at Kohl's or Kohls.com". I used Kohl's Cash on this purchase, so shouldn't have a problem with the 15% discount, because the site also mentions that the Exclusions are for Select Consumable Brands.
So not for All Consumable, only "Select".But I accept the business's response in reference to complaint ID [redacted] to close this case.Thank you for your help.
Regards,
[redacted]

We regret the customer did not receive her anticipated merchandise. We have processed a return for Kohls.com order #[redacted] on 02/02/16, back to the customer's Master Card ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

Our records indicate we
received her complaint through a different channel and have addressed her
concerns. The customer has been informed that regrettably the canopy did not include
the bed. The customer was presented with her return options. We apologize for
the inconvenience.

We apologize for the inconvenience and frustration our customer experienced with their Kohls.com order. We have processed a return for our customer in the amount of $54.10, which will be applied to the Kohl's ending in 4113. Please advise our customer to allow 3-5 business days for it to process.

We regret to hear the customer did not receive her anticipated items from Kohls.com order #3986152088. At this time we request the customer reply with the SKU or UPC information for the missing items so we may attempt to resolve her concerns. We apologize for any inconvenience.

Our records indicate the customer spoke with Kohls.com on
08/15/15. Her Rewards account was merged, and all her applicable points were
confirmed. Her current $10 certificate is valid until 08/31/15 and is available
online.

Our customer has been compensated accordingly for the replacement rug. As such, we consider this matter closed.