Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wish to be refunded for the full amount for the amount of trouble and terrible customer service I have received from this businessI tried to call the store in question yesterday and could not reach anyoneI spoke with customer service and told them I was not satisfied with how the manager was trying to resolve this issueI have not heard back as of yet Regards, [redacted]
Thank you for your concern for our customer Ms [redacted] [redacted] , our GM of our U-Haul of [redacted] located in [redacted] , followed up on the information Ms [redacted] providedHe informed our office he left a message requesting a callback to find out when she would like her U-Box delivered and what locationHe hopes to hear from her soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant
July 30, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our [redacted] , followed up on the information [redacted] provided and sent her the following email in response:***, I tried to call you but got no answer earlier todayI went ahead and out of good faith refunded back the $fueling feeI do see that your final bill was $We collected $from you that day on the credit cardThe balance of $was left overI took off the fueling fee of $You now still owe $That is from using the equipint with mileage and CDW and rental feesIt is explained on your return contractIf we can be of any further help to answering questions please feel free to call us.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 14, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name appears on the contract [redacted] the Area Field Manager over the [redacted] dealer spoke to [redacted] todayHe explained because the rental was over two years old on 5/31/he was unable to verify the charges on [redacted] contract [redacted] said he would send the Halls $in VIP CertificatesThese certificates can be used for a future purchase or rental on the many products and services U-haul has to offer Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-haul International
September 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** [redacted] our GM for our U-Haul Moving and Storage of Haltom City, reviewed the recent comments from Mr***He informed our office he was sorry for the breakdown in communication, however, he will call Mr [redacted] to resolve his concernsHe will assure Mr [redacted] he will get two months of free storage We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Area Manager for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe explained after reviewing the contract, Ms [redacted] took the truck to a corporate location to have the engine code readOur representative checked and erased the code after it was determined this was not a code that would present any safety issue on the equipmentMr [redacted] went on to explain that the equipment in question has had no necessary repairs since this rentalA refund for the $Reservation Guarantee Fee was issued due to the furniture pads not being available at the pick up locationThe refund was issued back to Ms [redacted] account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 19, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** [redacted] , our Traffic Manager for our [redacted] , followed up on the information [redacted] provided and sent him the following email in response: [redacted] , My name is [redacted] with the [redacted] regional officeI also left you a voicemail to clarify the card numbers on fileI will email over what I have so far which can also be seen on your [redacted] using your reservation number [redacted] and your last nameIf this is not sufficient please let me knowI do apologize for the confusion as we thought you already received your receiptsMy email address is [redacted] and my phone number is [redacted] Thank you, [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told to pick up a 20ft truck and a ft trailer the night before our scheduled reservationOnce again, I reserved a ft truck, well in advance, did not receive it, yet am still expected to pay for itI was told a ft truck was not available at my preferred location of Granby, CO on my scheduled reservation date of August 31, and there was not one available at any nearby location as wellConsidering UHUAL gave me less than hours notice that they could not meet my reservation, I had no other choice but to use the 20ft truck and ft trailer and make multiple trips instead of one trip which is miles one wayWe were now stuck driving an extra miles due to this huge inconvienceBut to make matters worse, there was in fact a ft truck at the Granby uhual location and was available on my scheduled reservation date of 8/31/I did call the location and verified the ft truck was there and available that dayI was never contacted by uhualI did contact uhual myself via phone and their [redacted] page and never got a call backThis is an obvious bait and switch tactic and I would like my money back Regards, [redacted]
Thank you for your concern for our customers [redacted] and [redacted] ***, whose name actually appears on the rental agreement [redacted] , a Senior Customer Service Representative, followed up on the information Ms [redacted] providedMs [redacted] spoke to Ms [redacted] and was advised her concerns had been resolved but was not happy with the length of time it took to resolve and the phone calls she had to makeAs we value Ms [redacted] and MrPaul as customers, Ms [redacted] sent them a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]
July 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name actually appears on the rental agreement [redacted] , our President for our Northern Alberta, Saskatchewan and Northwest Territories regional office, followed up on the information Ms [redacted] providedHe informed our office he spoke to Ms [redacted] and they were able to reach an amicable agreementIn addition to the refund for $issued on June 10th, a supplemental refund for $was issued to the same Visa account listed on the contractThe refund should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 12, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] *** [redacted] in our Columbus, OH Regional Office offered this response: Mr [redacted] was moved because the person who had the truck before his scheduled reservation didn't return on timeHe called just before his due time to inform the location he wouldn't be bringing the truck back until 8pmWe had to move Mr [redacted] to the closest location with an available truck at the last minute for which we are sorryUnfortunately it was out of our control and just too late to try to get a truck to that location for his moveWe refunded a total of $that will cover his movers and his extra fuel..................Thank you, [redacted] Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-haul International
September 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers, [redacted] and [redacted] *** [redacted] , our President for our North East Dallas Regional Office, reviewed the recent comments [redacted] relayed to your officeHe informed our office he authorized a refund for $back to their [redacted] account used for the rentalThe refund should post on their next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
Hello ***, Although we are an independent U-Haul Dealer, we do not control or have the ability to change any of U-Haul's policies This customer was directed to U-Hauls representative for the area, [redacted] *** His number is [redacted] Customer issues are handled by him for U-Haul We are simply a satellite dispatch and receiving location for U-Haul Thank you Please let me know if I can be of any further assistance [redacted] Move Cheap® Cincinnati Movers ###-###-#### [redacted]
July 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] regional office, advised our office she removed the Overtime Note from Ms [redacted] ’s contract and left a message for Ms [redacted] requesting a call back to inform her of their resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 25, [redacted] ID#: [redacted] -Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] , our President for our [redacted] , advised our office he spoke to [redacted] and offered his sincere apologyHe addressed her concerns and acknowledged that, while [redacted] was not familiar with towing, she encountered several issues that caused her to be inconvenienced and our response may have been less than professional at the time of her rentalTherefore, in addition to a refund for the $Reservation Guarantee Fee issued to her [redacted] account on August 5th, [redacted] issued a supplemental refund for $as requested back to the same [redacted] accountBoth refunds should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] Insurance Company advised our office they will be in contact with Ms [redacted] to advise her where to take her vehicle for proper repairs Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] First of all, I did not receive any phone call or message from U-haulI am [redacted] ***, not MrThe thing is that I did return the cargo with 3/tank of fuel level not 1/tankI do not know the internal checking system of U-haul, but I only used miles in that day; it is impossible using that much fuelMoreover, I did fuel the tank before I returnI am sure I return the cargo with 3/tank of fuel level Regards, [redacted] ***
August 22, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] .Constance Turner, our Storage Manager for our [redacted] *** [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in response: [redacted] I tried reaching you earlier at the phone number you provided as contactI received an email in regards to a concern that you have with a storage account at U-Haul Moving & Storage of [redacted] I reviewed your account and I did notice that you placed an order for an 8x6xusing on July 28, We regret and understand that you were upset with the requested sized not being availableIt's unfortunate that this occurred, however we did accommodate you with a unit(8x8x6), which is feet greater in width and greater in costI understand that you are seeking resolution to accommodate what you originally agreed uponAt this time there are no units available at [redacted] in the amount of $for an 8x6xOnce a unit becomes available, I can arrange a date movers of your choice from [redacted] to move your items out of the current unit into an 8x6xstorage spaceThe amount of the unit that you are currently occupying can not and will not be reduce to the unit size that you originally requestedIf you wish to continue occupying the current space the rate will be $until further noticeDue to the miscommunication, we can grant an additional month free for unit [redacted] [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I wish to be refunded for the full amount for the amount of trouble and terrible customer service I have received from this businessI tried to call the store in question yesterday and could not reach anyoneI spoke with customer service and told them I was not satisfied with how the manager was trying to resolve this issueI have not heard back as of yet Regards, [redacted]
Thank you for your concern for our customer Ms [redacted] [redacted] , our GM of our U-Haul of [redacted] located in [redacted] , followed up on the information Ms [redacted] providedHe informed our office he left a message requesting a callback to find out when she would like her U-Box delivered and what locationHe hopes to hear from her soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant
July 30, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our [redacted] , followed up on the information [redacted] provided and sent her the following email in response:***, I tried to call you but got no answer earlier todayI went ahead and out of good faith refunded back the $fueling feeI do see that your final bill was $We collected $from you that day on the credit cardThe balance of $was left overI took off the fueling fee of $You now still owe $That is from using the equipint with mileage and CDW and rental feesIt is explained on your return contractIf we can be of any further help to answering questions please feel free to call us.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 14, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name appears on the contract [redacted] the Area Field Manager over the [redacted] dealer spoke to [redacted] todayHe explained because the rental was over two years old on 5/31/he was unable to verify the charges on [redacted] contract [redacted] said he would send the Halls $in VIP CertificatesThese certificates can be used for a future purchase or rental on the many products and services U-haul has to offer Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-haul International
September 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** [redacted] our GM for our U-Haul Moving and Storage of Haltom City, reviewed the recent comments from Mr***He informed our office he was sorry for the breakdown in communication, however, he will call Mr [redacted] to resolve his concernsHe will assure Mr [redacted] he will get two months of free storage We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Area Manager for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe explained after reviewing the contract, Ms [redacted] took the truck to a corporate location to have the engine code readOur representative checked and erased the code after it was determined this was not a code that would present any safety issue on the equipmentMr [redacted] went on to explain that the equipment in question has had no necessary repairs since this rentalA refund for the $Reservation Guarantee Fee was issued due to the furniture pads not being available at the pick up locationThe refund was issued back to Ms [redacted] account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 19, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** [redacted] , our Traffic Manager for our [redacted] , followed up on the information [redacted] provided and sent him the following email in response: [redacted] , My name is [redacted] with the [redacted] regional officeI also left you a voicemail to clarify the card numbers on fileI will email over what I have so far which can also be seen on your [redacted] using your reservation number [redacted] and your last nameIf this is not sufficient please let me knowI do apologize for the confusion as we thought you already received your receiptsMy email address is [redacted] and my phone number is [redacted] Thank you, [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told to pick up a 20ft truck and a ft trailer the night before our scheduled reservationOnce again, I reserved a ft truck, well in advance, did not receive it, yet am still expected to pay for itI was told a ft truck was not available at my preferred location of Granby, CO on my scheduled reservation date of August 31, and there was not one available at any nearby location as wellConsidering UHUAL gave me less than hours notice that they could not meet my reservation, I had no other choice but to use the 20ft truck and ft trailer and make multiple trips instead of one trip which is miles one wayWe were now stuck driving an extra miles due to this huge inconvienceBut to make matters worse, there was in fact a ft truck at the Granby uhual location and was available on my scheduled reservation date of 8/31/I did call the location and verified the ft truck was there and available that dayI was never contacted by uhualI did contact uhual myself via phone and their [redacted] page and never got a call backThis is an obvious bait and switch tactic and I would like my money back Regards, [redacted]
Thank you for your concern for our customers [redacted] and [redacted] ***, whose name actually appears on the rental agreement [redacted] , a Senior Customer Service Representative, followed up on the information Ms [redacted] providedMs [redacted] spoke to Ms [redacted] and was advised her concerns had been resolved but was not happy with the length of time it took to resolve and the phone calls she had to makeAs we value Ms [redacted] and MrPaul as customers, Ms [redacted] sent them a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]
July 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name actually appears on the rental agreement [redacted] , our President for our Northern Alberta, Saskatchewan and Northwest Territories regional office, followed up on the information Ms [redacted] providedHe informed our office he spoke to Ms [redacted] and they were able to reach an amicable agreementIn addition to the refund for $issued on June 10th, a supplemental refund for $was issued to the same Visa account listed on the contractThe refund should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 12, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] *** [redacted] in our Columbus, OH Regional Office offered this response: Mr [redacted] was moved because the person who had the truck before his scheduled reservation didn't return on timeHe called just before his due time to inform the location he wouldn't be bringing the truck back until 8pmWe had to move Mr [redacted] to the closest location with an available truck at the last minute for which we are sorryUnfortunately it was out of our control and just too late to try to get a truck to that location for his moveWe refunded a total of $that will cover his movers and his extra fuel..................Thank you, [redacted] Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-haul International
September 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers, [redacted] and [redacted] *** [redacted] , our President for our North East Dallas Regional Office, reviewed the recent comments [redacted] relayed to your officeHe informed our office he authorized a refund for $back to their [redacted] account used for the rentalThe refund should post on their next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
Hello ***, Although we are an independent U-Haul Dealer, we do not control or have the ability to change any of U-Haul's policies This customer was directed to U-Hauls representative for the area, [redacted] *** His number is [redacted] Customer issues are handled by him for U-Haul We are simply a satellite dispatch and receiving location for U-Haul Thank you Please let me know if I can be of any further assistance [redacted] Move Cheap® Cincinnati Movers ###-###-#### [redacted]
July 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our [redacted] regional office, advised our office she removed the Overtime Note from Ms [redacted] ’s contract and left a message for Ms [redacted] requesting a call back to inform her of their resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 25, [redacted] ID#: [redacted] -Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] , our President for our [redacted] , advised our office he spoke to [redacted] and offered his sincere apologyHe addressed her concerns and acknowledged that, while [redacted] was not familiar with towing, she encountered several issues that caused her to be inconvenienced and our response may have been less than professional at the time of her rentalTherefore, in addition to a refund for the $Reservation Guarantee Fee issued to her [redacted] account on August 5th, [redacted] issued a supplemental refund for $as requested back to the same [redacted] accountBoth refunds should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] Insurance Company advised our office they will be in contact with Ms [redacted] to advise her where to take her vehicle for proper repairs Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] First of all, I did not receive any phone call or message from U-haulI am [redacted] ***, not MrThe thing is that I did return the cargo with 3/tank of fuel level not 1/tankI do not know the internal checking system of U-haul, but I only used miles in that day; it is impossible using that much fuelMoreover, I did fuel the tank before I returnI am sure I return the cargo with 3/tank of fuel level Regards, [redacted] ***
August 22, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] .Constance Turner, our Storage Manager for our [redacted] *** [redacted] Regional Office, followed up on the information [redacted] provided and sent him the following email in response: [redacted] I tried reaching you earlier at the phone number you provided as contactI received an email in regards to a concern that you have with a storage account at U-Haul Moving & Storage of [redacted] I reviewed your account and I did notice that you placed an order for an 8x6xusing on July 28, We regret and understand that you were upset with the requested sized not being availableIt's unfortunate that this occurred, however we did accommodate you with a unit(8x8x6), which is feet greater in width and greater in costI understand that you are seeking resolution to accommodate what you originally agreed uponAt this time there are no units available at [redacted] in the amount of $for an 8x6xOnce a unit becomes available, I can arrange a date movers of your choice from [redacted] to move your items out of the current unit into an 8x6xstorage spaceThe amount of the unit that you are currently occupying can not and will not be reduce to the unit size that you originally requestedIf you wish to continue occupying the current space the rate will be $until further noticeDue to the miscommunication, we can grant an additional month free for unit [redacted] [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]