Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she left a...
message for Ms. [redacted] explaining, in addition to the previous refund issued on July 3rd for $208, a supplemental refund for $300 was issued back to the same [redacted] account as listed on her rental contract. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again this goes to show how U-haul does not pay attention to content. I received a voicemail from [redacted] on September 8th at 12:16 pm and she stated that I needed to file a claim with an insurance company by the name of [redacted] regarding the mold. In my complaint I only mentioned the mold to make reference to how long I have been having problems with the company. The mold issue was not the nature of my complaint. It was the fact that I was supposed to receive a free month because of the issues I was having with the site manager and the employees there. Once again U-haul did not follow through on their promise to provide me with a free month for my storage. I also called back on September 8th at 1:11 pm to respond to the message I received from [redacted] to inform her that the mold was not the nature of my complaint but spoke to [redacted] yet again. The way she spoke to me was very unprofessional. I told her that she was being unprofessional and at this point she continued to speak over me and ultimately hung up on me in the middle of my sentence when I was trying to clarify the situation with her. I called back several times with no answer and the fourth time her manger [redacted] answered the phone and I informed him of what happened. He stated he would have a chat with [redacted] and give me a call back. It has now be over 48 hours and I have not received a call back from this office. I will reiterate myself once agin, that the MOLD is NOT the issue but I want a refund for the amount of $95.50 because the free month of storage that was promised was NEVER provided to me.
Regards,
[redacted]
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office a refund for $452.07 was issued...
back to Mr. [redacted]’s [redacted] account on July 15th and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am appreciative and find this resolution satisfactory. I consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Senior Customer Service Representative, followed up on the information Mr. [redacted] provided. He explained Mr. [redacted] was on our E-Alert System for two separate contracts due to extra days and miles used on each rental....
When Mr. [redacted] claimed these were not his charges, we advised him to file a police report for identity theft and send us a copy for review. Nothing was received. At this point we show the outstanding charges have been paid and he is no longer on E-Alert. Please be advised a refund will not be forthcoming.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has followed up on my complaint and I consider this case closed to my satisfaction.Thank you for your help with this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].[redacted], our Reservation Manager for our [redacted] regional office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed the 9 phone conversations associated with Mr. [redacted] and was in contact with him to discuss...
his concerns. He relayed the only time Mr. [redacted] referred to his specific needs was after he had already picked up the first truck. Options were offered where Mr. [redacted] would not have to pay for the truck he had and he could use alternate equipment. Mr. [redacted] was swapped out with one of the newer one-way 14-foot trucks to accommodate the larger hitch requirement and Mr. [redacted] was on his way to [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A U-Haul representative personally told me over the phone that we will have the truck until 2:30pm the following day. When speaking to the supervisor about this matter he stated that they did indeed have recorded phone conversation of the verbal agreement. I would like to request these records for review as well as any records made after the matter proving poor customer service and unnecessary incivility. If these requests can be met I would appreciate it. Thank You.
Regards,
[redacted]
August 19, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Area Field Manager for our [redacted], followed up on the information [redacted] provided and sent her the following email in response:
I will visit...
the location later today and check into your rental. I will also inform him that before he finishes a contract out if the fuel is not correct to call the customer first before charging. We thank you for your business and we want you to have nothing but the best experience possible during a hard time of moving.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 27, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted]...
and offered her apology for the inconvenience he experienced and addressed his concerns. A refund for $129.56 was issued back to his [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 21, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our President for our [redacted] regional office, reviewed the recent information [redacted] provided. He informed our office they have left a total of 6 messages for [redacted]. He assured our office they did not see any improper charges. He also explained that our U-Box Department is reviewing charges to ensure all is correct. When [redacted] returns their call they will reopen her Customer Service file, however, at this point they do not show a refund is due back.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Los Angeles West Regional Office, reviewed the recent comments from Mr. [redacted] and sent him the following email in response:
Mr, [redacted] Please be assured that we have forward the situation that occurred with your reservation to our computer specialist to assure that this doesn't occur again to another customer. Again please accept our apologizes, as will as a 50vip certificate for a futher rental. Please free to contact me at ###-###-#### [redacted] Executive Assitant
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and...
advised him of a refund for $1,000. The refund was issued back to his [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she left a...
message for Ms. [redacted] explaining, in addition to the previous refund issued on July 3rd for $208, a supplemental refund for $300 was issued back to the same [redacted] account as listed on her rental contract. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Once again this goes to show how U-haul does not pay attention to content. I received a voicemail from [redacted] on September 8th at 12:16 pm and she stated that I needed to file a claim with an insurance company by the name of [redacted] regarding the mold. In my complaint I only mentioned the mold to make reference to how long I have been having problems with the company. The mold issue was not the nature of my complaint. It was the fact that I was supposed to receive a free month because of the issues I was having with the site manager and the employees there. Once again U-haul did not follow through on their promise to provide me with a free month for my storage. I also called back on September 8th at 1:11 pm to respond to the message I received from [redacted] to inform her that the mold was not the nature of my complaint but spoke to [redacted] yet again. The way she spoke to me was very unprofessional. I told her that she was being unprofessional and at this point she continued to speak over me and ultimately hung up on me in the middle of my sentence when I was trying to clarify the situation with her. I called back several times with no answer and the fourth time her manger [redacted] answered the phone and I informed him of what happened. He stated he would have a chat with [redacted] and give me a call back. It has now be over 48 hours and I have not received a call back from this office. I will reiterate myself once agin, that the MOLD is NOT the issue but I want a refund for the amount of $95.50 because the free month of storage that was promised was NEVER provided to me.
Regards,
[redacted]
July 17, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office a refund for $452.07 was issued...
back to Mr. [redacted]’s [redacted] account on July 15th and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am appreciative and find this resolution satisfactory. I consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], a Senior Customer Service Representative, followed up on the information Mr. [redacted] provided. He explained Mr. [redacted] was on our E-Alert System for two separate contracts due to extra days and miles used on each rental....
When Mr. [redacted] claimed these were not his charges, we advised him to file a police report for identity theft and send us a copy for review. Nothing was received. At this point we show the outstanding charges have been paid and he is no longer on E-Alert. Please be advised a refund will not be forthcoming.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has followed up on my complaint and I consider this case closed to my satisfaction.Thank you for your help with this complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for your concern for our customer Mr. [redacted].[redacted], our Reservation Manager for our [redacted] regional office, followed up on the information Mr. [redacted] provided. He informed our office he reviewed the 9 phone conversations associated with Mr. [redacted] and was in contact with him to discuss...
his concerns. He relayed the only time Mr. [redacted] referred to his specific needs was after he had already picked up the first truck. Options were offered where Mr. [redacted] would not have to pay for the truck he had and he could use alternate equipment. Mr. [redacted] was swapped out with one of the newer one-way 14-foot trucks to accommodate the larger hitch requirement and Mr. [redacted] was on his way to [redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A U-Haul representative personally told me over the phone that we will have the truck until 2:30pm the following day. When speaking to the supervisor about this matter he stated that they did indeed have recorded phone conversation of the verbal agreement. I would like to request these records for review as well as any records made after the matter proving poor customer service and unnecessary incivility. If these requests can be met I would appreciate it. Thank You.
Regards,
[redacted]
August 19, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#:[redacted]
Thank you for your concern for our customer [redacted].
[redacted], our Area Field Manager for our [redacted], followed up on the information [redacted] provided and sent her the following email in response:
I will visit...
the location later today and check into your rental. I will also inform him that before he finishes a contract out if the fuel is not correct to call the customer first before charging. We thank you for your business and we want you to have nothing but the best experience possible during a hard time of moving.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
August 27, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted], Senior Staff for our [redacted] Regional Office, followed up on the information [redacted] provided. She informed our office she spoke to [redacted]...
and offered her apology for the inconvenience he experienced and addressed his concerns. A refund for $129.56 was issued back to his [redacted] account as an adjustment on his rental. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 21, 2014
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer [redacted].
[redacted], our President for our [redacted] regional office, reviewed the recent information [redacted] provided. He informed our office they have left a total of 6 messages for [redacted]. He assured our office they did not see any improper charges. He also explained that our U-Box Department is reviewing charges to ensure all is correct. When [redacted] returns their call they will reopen her Customer Service file, however, at this point they do not show a refund is due back.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
September 15, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Los Angeles West Regional Office, reviewed the recent comments from Mr. [redacted] and sent him the following email in response:
Mr, [redacted] Please be assured that we have forward the situation that occurred with your reservation to our computer specialist to assure that this doesn't occur again to another customer. Again please accept our apologizes, as will as a 50vip certificate for a futher rental. Please free to contact me at ###-###-#### [redacted] Executive Assitant
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
July 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and...
advised him of a refund for $1,000. The refund was issued back to his [redacted] account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International