July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our President for our [redacted] regional, followed up on the information Mr [redacted] providedHe informed our office he spoke to Mr [redacted] and discussed his concerns at lengthThey came to an understanding over the reservation and both agreed things could have been different on both sidesMrBohlman issued a refund for the $Reservation Guarantee Fee back to Mr***’s [redacted] account, which should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again this goes to show how U-haul does not pay attention to contentI received a voicemail from [redacted] on September 8th at 12:pm and she stated that I needed to file a claim with an insurance company by the name of [redacted] regarding the moldIn my complaint I only mentioned the mold to make reference to how long I have been having problems with the companyThe mold issue was not the nature of my complaintIt was the fact that I was supposed to receive a free month because of the issues I was having with the site manager and the employees thereOnce again U-haul did not follow through on their promise to provide me with a free month for my storageI also called back on September 8th at 1:pm to respond to the message I received from [redacted] to inform her that the mold was not the nature of my complaint but spoke to [redacted] yet againThe way she spoke to me was very unprofessionalI told her that she was being unprofessional and at this point she continued to speak over me and ultimately hung up on me in the middle of my sentence when I was trying to clarify the situation with herI called back several times with no answer and the fourth time her manger [redacted] answered the phone and I informed him of what happenedHe stated he would have a chat with [redacted] and give me a call backIt has now be over hours and I have not received a call back from this officeI will reiterate myself once agin, that the MOLD is NOT the issue but I want a refund for the amount of $because the free month of storage that was promised was NEVER provided to me Regards, [redacted]
September 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Mrs [redacted] providedShe informed our office refunds for $and the $Promissory Note payment were issued back to Mrand Mrs [redacted] ’s Visa accountThe refunds should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our Traffic Manager for our [redacted] located in [redacted] , followed up on the information [redacted] She informed our office, in addition to a refund for $for the day delay in the delivery of [redacted] ’s U-Box, a refund for $as an adjustment has also been issued to [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 31, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our President for our Northern Louisiana Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Mr [redacted] , I was sorry to hear about your trouble with the return of your trailerAfter reviewing the notes from your file my Area Manager did try to call but at the time there were no notes showing the phone number was incorrectSince he could not reach you he took your word and had the overtime note amount removed from the rental so you would not be charged againI did speak to him and asked that in the event that this would happen again to send our customers an email if they could not be reachedAlso, he has spent some extra time with the location to train them on how to check their lot for after hours returns daily so this will not happen again to you or any other customerThank you for taking the time to let me know about the situationIf you ever need our services again you can call me directlyI would be happy to help you in any wayThank you, [redacted] President U-Haul Coof Louisiana ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, *** [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This is not the issue at all in U-Haul's answerWe don't want to rent from U-Haul any moreThe main call center at U- Haul said there where no issues except one that was resolvedStill nothing is mentioned about the treatment I received when I went to purchase some supplies that I mentioned in the complaintI find it very strange that we were told over and over by the call center that there were no issues of tardiness or anything else on our part and now there isI just wanted that charges for the day of the incident refunded to me along with $I will never rent or purchase anything from them againI spent a lot of money with U-Haul over the years and this is how they chose to treat meWe did nothing wrong to this companyOn about different occasions, we went to pick up trucks at this facility mentioned in the complaint and the truck wasn't thereWe now rent from [redacted] and [redacted] and don't have any of the problems we have had with [redacted]
September 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and explained that he had one box of booksShe was going to the location to take pictures of the box and bring it back to the U-Haul Center to have stored in Mr***’s U-BoxMs [redacted] stated she would make sure it was secured and then take more pictures and mail them and the keys to Mr***Mr [redacted] accepted this resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meAlthough I'm still unhappy with how my situation was handled, I want to thank you for looking into the matterIn the future, I believe better communication between all parties would provide a much more friendlier and helpful experience In terms of my complaint, I will consider it resolved, but I hope to see changes in how your company handles customer issues in the future.Again, thank you for inquiring into my problem and addressing it forthright Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They don't see the connections between the transmission cooler and a break controller! My next question is how the access the radiator to mount the cooler? definitely underneathThe damage did not take place in U-Haul parking lot, most likely the damage was done in U-Haul shop where the transmission cooler was mountedI think my mistake was that I should not pick up the car that night, but I did it because this is the only car that my wife and kids needed next dayThe customer service explained to me that is not a problem and they will take care of that in 2-business daysAs you can see the way how they handled the case is in there advantage not in mine Regards, [redacted]
August 12, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] *** [redacted] in our [redacted] , WI Regional Office left a message for [redacted] *** on 8/informing him she would be sending him a $VIP CertificateThe certificate can be used toward a future rental or purchase on the many products and services U-haul has to offer [redacted] was also refunded the $reservation guarantee which was credited to his [redacted] Card on 8/ Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-haul International
July 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our Executive Assistant for our [redacted] regional office, followed up on the information [redacted] provided and sent him the following email in response: *** [redacted] : I would like to apologize for the reservation issue that you encounteredWe do try to fulfill as many reservations with our customer's preferred pick up times and locations however being that our equipment is constantly on the move, it is, at times, difficult to meet all preferences which is why we tell the customer during the reservation process that a local representitive will contact you the day prior before 6pm to schedule your pick up time and locationThe reservation guarantee was put in place to give some compensation to our customers if we are unable to come to an agreeable time/location etcI have reviewed the file and I do agree that you are absolutely due a Reservation Guarantee paymentI have issued a check request in the amount of which will be mailed directly to youAgain, my apologies Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, [redacted] Executive Assistant U-Haul International
September 11, Revdex.com ID#: [redacted] U-Haul Ref#: *** Thank you for your concern for our customer Mr [redacted] [redacted] , our President for our Central Indiana Regional Office, followed up on the information Mr [redacted] providedShe informed our office the shop that did the repair to the wiring found there was a bad module and had nothing to do with the work U-Haul performed [redacted] stated he felt they have been more than fair and will not approve any further refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our GM of our U-Haul Moving and Storage of [redacted] , followed up on the information Ms [redacted] providedShe informed our office Ms [redacted] was contacted and advised of a refund per her request Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] .According to the rental contract that Mr [redacted] signed, the truck was due back at 2:PMBringing the truck back late prevented us from filling the next reservation, which did not allow the next family to make their moveSince Mr [redacted] ’s rental went into another rental period, he was charged for another rental periodHad there not been another reservation after his, we would have been able to accommodate a longer rental periodPlease be advised a refund for the extra charge will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If that was the case, then when I showed my receipt to the manager, she could have said that and saved everyone a lot of hassle, instead she was rude, argumentative, and unprofessional She said she charged me because she asked me if I wanted it and that I agreed to it, and she wasn't going to remove it no matter whatI explained that I had declined it on my reservation, but she wouldn't listenShe was actually in the middle of arguing with a different customer at the same time, refusing to let him rent a truckSo if she lied about my fees, and she also lied about the time we needed to return the truckSo if it's the case that I was never charged, then Uhaul needs to take responsibility for the ignorant, unprofessional general managers they choose to hire and she needs to be severely reprimanded for treating customers with such abhorrent disregardI've never been treated so rudely in my life, and it was this disrespect that initiated my complaint about a trivial fee Regards, [redacted] ***
Thank you for your continued concern for our customer Mr*** [redacted] , our Traffic Manager for our [redacted] Regional Office, reviewed the recent information Mr [redacted] providedShe informed our office she sent him an email explaining U-Haul granted an additional rental valued at $to complete his move and no further action will be taken We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After several phone calls speaking with U-Haul staff I finally spoke with someone who made the 10ft truck deal with me, they basically said that there was nothing else that they could do and I either take it or leave it They were not prepared to compensate me for the gas needed to get me to [redacted] ***, the additional apartment rental I'm out for storing our left over furniture, the nights accommodation I missed or the flight to get me back home Yes I now have my items here in [redacted] ***, but due to no fault of my own, I'm also out more than $1000, not an ideal situation for someone who has moved to a new state to start fresh, this has been a nightmare, it's eaten into my reserve savings and I don't think it's good enough I keep going back to their Reservation GUARANTEE that says "U-Haul has the right to substitute equipment of equal or greater size to fill your guaranteed reservation" - on this count they did not keep their GUARANTEE, they are in breach of it and they need to make this right Speaking to them is like banging your head into a brick wall, I very carefully sent them a detailed account of what happened and what I wanted to resolve it, however during the several phone calls from them it was very clear that they had not even bothered to read the details of the situation as I had to explain everything from the start, to every person I spoke with, which is very frustrating Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Fact: All of our truck lights including the module were working properly before U Haul worked on our truck Fact: After they worked on it none of the tail lights worked Someone is not being honest here as the electrician at *** [redacted] where we had the damage repaired told us that U Haul had used substandard connectors and even pulled some off to show us I have pictures He also asked why they had spliced so much of the wiring and I said I had no idea as the U Haul guy just kept cutting and cutting away It was crazy and obvious that he had no clue as to what he was doing!!! I want my refund of because again U Haul did damage to the truck and could not fix the damage they had done This caused us to incur hotel, meal, gas, and electrical repair expenses and lose a whole day of travel They need to make this right] Regards, [redacted]
Thank you for your concern for our customer Ms***[redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office Ms [redacted] was contacted and advised of a refund for $back to her [redacted] *** account, which should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedShe informed our office, in addition to the refund for $issued to [redacted] ’s [redacted] account on August 23rd, a supplemental refund for $was issued back to the same [redacted] account on August 24thBoth refunds should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our President for our [redacted] regional, followed up on the information Mr [redacted] providedHe informed our office he spoke to Mr [redacted] and discussed his concerns at lengthThey came to an understanding over the reservation and both agreed things could have been different on both sidesMrBohlman issued a refund for the $Reservation Guarantee Fee back to Mr***’s [redacted] account, which should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again this goes to show how U-haul does not pay attention to contentI received a voicemail from [redacted] on September 8th at 12:pm and she stated that I needed to file a claim with an insurance company by the name of [redacted] regarding the moldIn my complaint I only mentioned the mold to make reference to how long I have been having problems with the companyThe mold issue was not the nature of my complaintIt was the fact that I was supposed to receive a free month because of the issues I was having with the site manager and the employees thereOnce again U-haul did not follow through on their promise to provide me with a free month for my storageI also called back on September 8th at 1:pm to respond to the message I received from [redacted] to inform her that the mold was not the nature of my complaint but spoke to [redacted] yet againThe way she spoke to me was very unprofessionalI told her that she was being unprofessional and at this point she continued to speak over me and ultimately hung up on me in the middle of my sentence when I was trying to clarify the situation with herI called back several times with no answer and the fourth time her manger [redacted] answered the phone and I informed him of what happenedHe stated he would have a chat with [redacted] and give me a call backIt has now be over hours and I have not received a call back from this officeI will reiterate myself once agin, that the MOLD is NOT the issue but I want a refund for the amount of $because the free month of storage that was promised was NEVER provided to me Regards, [redacted]
September 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our Executive Assistant for our Northern Louisiana Regional Office, followed up on the information Mrs [redacted] providedShe informed our office refunds for $and the $Promissory Note payment were issued back to Mrand Mrs [redacted] ’s Visa accountThe refunds should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our Traffic Manager for our [redacted] located in [redacted] , followed up on the information [redacted] She informed our office, in addition to a refund for $for the day delay in the delivery of [redacted] ’s U-Box, a refund for $as an adjustment has also been issued to [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 31, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our President for our Northern Louisiana Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Mr [redacted] , I was sorry to hear about your trouble with the return of your trailerAfter reviewing the notes from your file my Area Manager did try to call but at the time there were no notes showing the phone number was incorrectSince he could not reach you he took your word and had the overtime note amount removed from the rental so you would not be charged againI did speak to him and asked that in the event that this would happen again to send our customers an email if they could not be reachedAlso, he has spent some extra time with the location to train them on how to check their lot for after hours returns daily so this will not happen again to you or any other customerThank you for taking the time to let me know about the situationIf you ever need our services again you can call me directlyI would be happy to help you in any wayThank you, [redacted] President U-Haul Coof Louisiana ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, *** [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This is not the issue at all in U-Haul's answerWe don't want to rent from U-Haul any moreThe main call center at U- Haul said there where no issues except one that was resolvedStill nothing is mentioned about the treatment I received when I went to purchase some supplies that I mentioned in the complaintI find it very strange that we were told over and over by the call center that there were no issues of tardiness or anything else on our part and now there isI just wanted that charges for the day of the incident refunded to me along with $I will never rent or purchase anything from them againI spent a lot of money with U-Haul over the years and this is how they chose to treat meWe did nothing wrong to this companyOn about different occasions, we went to pick up trucks at this facility mentioned in the complaint and the truck wasn't thereWe now rent from [redacted] and [redacted] and don't have any of the problems we have had with [redacted]
September 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and explained that he had one box of booksShe was going to the location to take pictures of the box and bring it back to the U-Haul Center to have stored in Mr***’s U-BoxMs [redacted] stated she would make sure it was secured and then take more pictures and mail them and the keys to Mr***Mr [redacted] accepted this resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meAlthough I'm still unhappy with how my situation was handled, I want to thank you for looking into the matterIn the future, I believe better communication between all parties would provide a much more friendlier and helpful experience In terms of my complaint, I will consider it resolved, but I hope to see changes in how your company handles customer issues in the future.Again, thank you for inquiring into my problem and addressing it forthright Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They don't see the connections between the transmission cooler and a break controller! My next question is how the access the radiator to mount the cooler? definitely underneathThe damage did not take place in U-Haul parking lot, most likely the damage was done in U-Haul shop where the transmission cooler was mountedI think my mistake was that I should not pick up the car that night, but I did it because this is the only car that my wife and kids needed next dayThe customer service explained to me that is not a problem and they will take care of that in 2-business daysAs you can see the way how they handled the case is in there advantage not in mine Regards, [redacted]
August 12, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted] *** [redacted] in our [redacted] , WI Regional Office left a message for [redacted] *** on 8/informing him she would be sending him a $VIP CertificateThe certificate can be used toward a future rental or purchase on the many products and services U-haul has to offer [redacted] was also refunded the $reservation guarantee which was credited to his [redacted] Card on 8/ Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-haul International
July 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our Executive Assistant for our [redacted] regional office, followed up on the information [redacted] provided and sent him the following email in response: *** [redacted] : I would like to apologize for the reservation issue that you encounteredWe do try to fulfill as many reservations with our customer's preferred pick up times and locations however being that our equipment is constantly on the move, it is, at times, difficult to meet all preferences which is why we tell the customer during the reservation process that a local representitive will contact you the day prior before 6pm to schedule your pick up time and locationThe reservation guarantee was put in place to give some compensation to our customers if we are unable to come to an agreeable time/location etcI have reviewed the file and I do agree that you are absolutely due a Reservation Guarantee paymentI have issued a check request in the amount of which will be mailed directly to youAgain, my apologies Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, [redacted] Executive Assistant U-Haul International
September 11, Revdex.com ID#: [redacted] U-Haul Ref#: *** Thank you for your concern for our customer Mr [redacted] [redacted] , our President for our Central Indiana Regional Office, followed up on the information Mr [redacted] providedShe informed our office the shop that did the repair to the wiring found there was a bad module and had nothing to do with the work U-Haul performed [redacted] stated he felt they have been more than fair and will not approve any further refund Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our GM of our U-Haul Moving and Storage of [redacted] , followed up on the information Ms [redacted] providedShe informed our office Ms [redacted] was contacted and advised of a refund per her request Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] .According to the rental contract that Mr [redacted] signed, the truck was due back at 2:PMBringing the truck back late prevented us from filling the next reservation, which did not allow the next family to make their moveSince Mr [redacted] ’s rental went into another rental period, he was charged for another rental periodHad there not been another reservation after his, we would have been able to accommodate a longer rental periodPlease be advised a refund for the extra charge will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If that was the case, then when I showed my receipt to the manager, she could have said that and saved everyone a lot of hassle, instead she was rude, argumentative, and unprofessional She said she charged me because she asked me if I wanted it and that I agreed to it, and she wasn't going to remove it no matter whatI explained that I had declined it on my reservation, but she wouldn't listenShe was actually in the middle of arguing with a different customer at the same time, refusing to let him rent a truckSo if she lied about my fees, and she also lied about the time we needed to return the truckSo if it's the case that I was never charged, then Uhaul needs to take responsibility for the ignorant, unprofessional general managers they choose to hire and she needs to be severely reprimanded for treating customers with such abhorrent disregardI've never been treated so rudely in my life, and it was this disrespect that initiated my complaint about a trivial fee Regards, [redacted] ***
Thank you for your continued concern for our customer Mr*** [redacted] , our Traffic Manager for our [redacted] Regional Office, reviewed the recent information Mr [redacted] providedShe informed our office she sent him an email explaining U-Haul granted an additional rental valued at $to complete his move and no further action will be taken We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After several phone calls speaking with U-Haul staff I finally spoke with someone who made the 10ft truck deal with me, they basically said that there was nothing else that they could do and I either take it or leave it They were not prepared to compensate me for the gas needed to get me to [redacted] ***, the additional apartment rental I'm out for storing our left over furniture, the nights accommodation I missed or the flight to get me back home Yes I now have my items here in [redacted] ***, but due to no fault of my own, I'm also out more than $1000, not an ideal situation for someone who has moved to a new state to start fresh, this has been a nightmare, it's eaten into my reserve savings and I don't think it's good enough I keep going back to their Reservation GUARANTEE that says "U-Haul has the right to substitute equipment of equal or greater size to fill your guaranteed reservation" - on this count they did not keep their GUARANTEE, they are in breach of it and they need to make this right Speaking to them is like banging your head into a brick wall, I very carefully sent them a detailed account of what happened and what I wanted to resolve it, however during the several phone calls from them it was very clear that they had not even bothered to read the details of the situation as I had to explain everything from the start, to every person I spoke with, which is very frustrating Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Fact: All of our truck lights including the module were working properly before U Haul worked on our truck Fact: After they worked on it none of the tail lights worked Someone is not being honest here as the electrician at *** [redacted] where we had the damage repaired told us that U Haul had used substandard connectors and even pulled some off to show us I have pictures He also asked why they had spliced so much of the wiring and I said I had no idea as the U Haul guy just kept cutting and cutting away It was crazy and obvious that he had no clue as to what he was doing!!! I want my refund of because again U Haul did damage to the truck and could not fix the damage they had done This caused us to incur hotel, meal, gas, and electrical repair expenses and lose a whole day of travel They need to make this right] Regards, [redacted]
Thank you for your concern for our customer Ms***[redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office Ms [redacted] was contacted and advised of a refund for $back to her [redacted] *** account, which should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedShe informed our office, in addition to the refund for $issued to [redacted] ’s [redacted] account on August 23rd, a supplemental refund for $was issued back to the same [redacted] account on August 24thBoth refunds should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International