September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** *** Office, reviewed the recent comments Mr*** relayed to your officeShe issued a supplemental refund in the amount of $as requested back to Mr***’s *** accountThe refund should post on his next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our GM of our U-Haul Moving and Storage at NBelt Hwy, followed up on the information *** *** providedHe informed our office he spoke to the agent at ***
*** ***, *** *** *** *** relayed he has been actively calling *** *** and leaving messages for the past three days requesting additional information needed to complete their investigationUntil they hear back from *** ***, they are unable to move forward to reach a resolution
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our President for our *** *** Office, followed up on the information *** *** providedHe informed our office he contacted *** *** by phone and email and
advised her of a refund for $he issued back to her *** *** account for the delay and inconvenience she experienced with her U-Box transactionThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our GM of our U-Haul Center of Simi Valley, followed up on the information *** *** providedHe informed our office he issued her a refund for $in addition to
the $Reservation Guarantee Fee previously issuedShe should receive the check within the next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello-
This issue still has not resolvedOn July I received a voicemail from Jim the manager of the U-haul location with which I had the complaint, indicating that in addition to the $"guarantee" check, I would be sent a $checkI received the $check several weeks ago, but still have not received the $checkWhen I have tried calling, I am placed on hold and then the line disconnectsThis has happened repeatedly, so I am contacting you
Can you please assist?
Regards,
*** ***
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** regional office, followed up on the information Mr*** providedHe informed our office he sent Mr*** the following email
in response:
*** ***, I am contacting you in regards to your Revdex.com complaint that I received todayI apologize for the no one contacting you to this point and for the inconvenience you experienced with your rentalAfter reviewing your objection and the rental history of the truck in question, I am going to issue a refund to your credit card that was used on the rental itselfAgain, I apologize for the situation and hope to do business with you again in the futureThank you, *** *** Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our East Central Colorado Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Good Evening Mr***, I've received your
information from the Revdex.com regarding your recent U-Haul rentalI apologize if our policy wasn't explained properly at the time you made your reservationI've advised the President of the situation and he'll speak with the General Manager and his staff regarding the policy and your reservationAs a courtesy we've refunded the $reservation guarantee to your accountFor future rentals please be aware this is given when a reservations time and location has been confirmed and guaranteedI apologize for any inconvenience or confusion that arose from this experiencedThe credit will take 3-days to process to your accountIf you should need anything further please let me knowThank you, *** *** UHC of EColorado
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The response is incorrectThe issue is not resolvedI have yet to see in writing that I will be getting both of my free earned storage monthsMr* *** "claims" it should be no problem but has failed to tell me how to go about making sure I get the free storageHe told me to contact the Manager of the storageI sent the Manager an email and go no responseThe problem/issue has not changedUhaul repeatedly fails to follow through and tell me how to resolve the issue
Regards,
*** ***
July 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our GM of our U-Haul Moving and Storage of ***, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and addressed her
concernsHe explained a late notice was sent out by our automated service just before Ms*** moved outMr*** advised Ms*** she does not have a balance owed on her account
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customers *** and *** ***
Our records indicate a check for $was issued in the name of *** *** on August 19th and cleared the bank on August 26thI apologize for the inconvenience Mrand Ms*** experienced for the delay in receiving the
refund
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our East Dallas Regional Office, assured our office he followed up on the information Ms*** provided with all involvedWe realize there is
never an excuse for rudeness and we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-HaulMs*** rented the U-Haul pick up truck for a one-day rental period on August 5thWhen Ms*** called to say she needed more time with the truck because it was raining and her items got wet, we offered her free storage in order to get our truck backPlease be advised that free storage is not offered on In-Town rentalsThis offer was made as a courtesyOn August 6th Ms*** contacted our Emergency Road Service to relay she had run out of fuelWe advised her that was customer responsibilityWe can send service but she would be responsible for those fees to the repair person that comes out to assistWe also do not provide a funnel in our trucks in case the driver runs out of fuelOur Center GM informed Ms*** she was not on a valid contract and needed to come in to put down another deposit and pay past feesShe did not but instead sent our U-Haul Center an email on August 12th advising us the truck would be returned that afternoonAlthough she states she had been in contact with our Corporate Office in Arizona, we have no record of such calls or informationWhen we tried to collect these past fees, the credit card on file declined the chargeWhen Ms*** did not return our truck as promised, our Equipment Recovery Department sent out a Demand Letter requesting our truck be returned immediatelyWhen the truck was finally returned on August 14th, all fees were charged to the credit cardMr***’s careful review of the situation found our actions followed proper procedures when trying to retrieve our propertyCharges are valid and will stand
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our President for our *** *** *** *** located in *** **, followed up on the information *** *** providedHe informed our office he researched ***
***’s concerns and explained that *** *** was moved from a different room to the storage unit he is in now due to security concerns that were unfounded*** *** relayed there is a water main pipe and a cross beam above the open space between the storage wall and the room and stated no one would be able to get into his unitNo evidence was found of anyone crawling into *** ***’s unit
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** ***, our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments from *** ***She informed our office she spoke to *** *** and explained she was issued a refund for the $Reservation Guarantee Fee due to the fact she did not receive the exact size equipment she requestedIn an effort to bring closure, *** *** issued a supplemental refund for $as an adjustment on her rental
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our Central Indiana Regional Office, reviewed the recent comments from Mr*** and sent him the following email in response:
Dear Mr***, in a final attempt to resolve this is I am requesting a copy of your repair invoice and I will personally speak to the repair shop that did the repair to confirm their diagnosis since that is what you are basing your complaintI will obtain a statement from them and render a final decision to your complaint and submit to the Revdex.comPlease send your copy to my email address at ***@uhaul.comThank you
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 26,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our Western New York Regional Office, followed up on the information *** *** provided and sent her the following email:
Good
Morning *** ***, I am reaching out to you in regards to the customer objection and the voicemail you left with your recent U-Haul contractI did leave you a voicemail yesterday but I have not heard back from you so I am trying your emailI do apologize for all the inconveniences associated with your rental, I understand moving the date can cause extreme changes and disruptions when movingI have discussed this situation with our Marketing Company President and we will honor your original request for compensation; $for moving help and $for the reservation guarantee for a total of $I will be refunding this back to your credit card that was chargedOnce again, I am sorry for the inconveniences causedThank you, *** *** Executive Assistant U-Haul Coof Western New York *** *** *** ** Victor, NY
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 18, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** Regional Office, sent *** *** another email in response to his recent comments.Good morning ***, In response to your email dated August 11th, I again apologize for the inconveniences and the lack of service you receivedBy acknowledging that mistakes were made, and correcting those mistakes by both financial compensation and an offical apology, I would also like to thank you for taking the time to let us know of the issues you hadIt allows us to better our services to avoid these types of occurences in the futureThank you, *** *** Executive Assistant U-Haul Company of *** ***We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Contract number is *** Send a check regarding the refundWe were suppose to drop off the trailer June 16,
Regards,
*** *** ***
August 19, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our GM for our U-Haul at 4th AveCenter in ***, followed up on the information *** *** providedHe informed our office he left a message for *** ***l advising her of a refund
for the $Reservation Guarantee Fee for the inconvenience she experiencedThe refund was issued back to *** *** *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** ***, our President for our Charlotte regional office, reviewed the information *** *** recently relayed to your officePlease be advised we have met our contract obligations by issuing a refund for the $Reservation Guarantee Fee because we did not have the appliance dolly availableBecause we value *** *** as a customer, we also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerThere will be no further refunds issued
As a side note, it would seem that a company that is hired to provide the labor to move an individuals household would have the appropriate equipment that would enable them to do the move
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
Maria Palmisano
*** ***
U-Haul International
July 29,
Revdex.com ID** ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our Knoxville regional office, followed up on the information *** *** providedShe informed our office she left a message for *** ***
offering her apology for the problems he incurred and provided her telephone number for a return call if not alreadyShe relayed she was having the truck he rented brought into our shop to be checked and have any necessary repairs done as neededOur records indicate a refund for the $Reservation Guarantee Fee was issued to *** *** along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
Please be aware, as with anything mechanical, when a problem arises it will be when in useTherefore, we value and rely on our customer for feedback when renting our equipment
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** *** Office, reviewed the recent comments Mr*** relayed to your officeShe issued a supplemental refund in the amount of $as requested back to Mr***’s *** accountThe refund should post on his next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our GM of our U-Haul Moving and Storage at NBelt Hwy, followed up on the information *** *** providedHe informed our office he spoke to the agent at ***
*** ***, *** *** *** *** relayed he has been actively calling *** *** and leaving messages for the past three days requesting additional information needed to complete their investigationUntil they hear back from *** ***, they are unable to move forward to reach a resolution
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 6, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our President for our *** *** Office, followed up on the information *** *** providedHe informed our office he contacted *** *** by phone and email and
advised her of a refund for $he issued back to her *** *** account for the delay and inconvenience she experienced with her U-Box transactionThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our GM of our U-Haul Center of Simi Valley, followed up on the information *** *** providedHe informed our office he issued her a refund for $in addition to
the $Reservation Guarantee Fee previously issuedShe should receive the check within the next business days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello-
This issue still has not resolvedOn July I received a voicemail from Jim the manager of the U-haul location with which I had the complaint, indicating that in addition to the $"guarantee" check, I would be sent a $checkI received the $check several weeks ago, but still have not received the $checkWhen I have tried calling, I am placed on hold and then the line disconnectsThis has happened repeatedly, so I am contacting you
Can you please assist?
Regards,
*** ***
July 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** regional office, followed up on the information Mr*** providedHe informed our office he sent Mr*** the following email
in response:
*** ***, I am contacting you in regards to your Revdex.com complaint that I received todayI apologize for the no one contacting you to this point and for the inconvenience you experienced with your rentalAfter reviewing your objection and the rental history of the truck in question, I am going to issue a refund to your credit card that was used on the rental itselfAgain, I apologize for the situation and hope to do business with you again in the futureThank you, *** *** Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our East Central Colorado Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Good Evening Mr***, I've received your
information from the Revdex.com regarding your recent U-Haul rentalI apologize if our policy wasn't explained properly at the time you made your reservationI've advised the President of the situation and he'll speak with the General Manager and his staff regarding the policy and your reservationAs a courtesy we've refunded the $reservation guarantee to your accountFor future rentals please be aware this is given when a reservations time and location has been confirmed and guaranteedI apologize for any inconvenience or confusion that arose from this experiencedThe credit will take 3-days to process to your accountIf you should need anything further please let me knowThank you, *** *** UHC of EColorado
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The response is incorrectThe issue is not resolvedI have yet to see in writing that I will be getting both of my free earned storage monthsMr* *** "claims" it should be no problem but has failed to tell me how to go about making sure I get the free storageHe told me to contact the Manager of the storageI sent the Manager an email and go no responseThe problem/issue has not changedUhaul repeatedly fails to follow through and tell me how to resolve the issue
Regards,
*** ***
July 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our GM of our U-Haul Moving and Storage of ***, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and addressed her
concernsHe explained a late notice was sent out by our automated service just before Ms*** moved outMr*** advised Ms*** she does not have a balance owed on her account
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customers *** and *** ***
Our records indicate a check for $was issued in the name of *** *** on August 19th and cleared the bank on August 26thI apologize for the inconvenience Mrand Ms*** experienced for the delay in receiving the
refund
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our East Dallas Regional Office, assured our office he followed up on the information Ms*** provided with all involvedWe realize there is
never an excuse for rudeness and we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-HaulMs*** rented the U-Haul pick up truck for a one-day rental period on August 5thWhen Ms*** called to say she needed more time with the truck because it was raining and her items got wet, we offered her free storage in order to get our truck backPlease be advised that free storage is not offered on In-Town rentalsThis offer was made as a courtesyOn August 6th Ms*** contacted our Emergency Road Service to relay she had run out of fuelWe advised her that was customer responsibilityWe can send service but she would be responsible for those fees to the repair person that comes out to assistWe also do not provide a funnel in our trucks in case the driver runs out of fuelOur Center GM informed Ms*** she was not on a valid contract and needed to come in to put down another deposit and pay past feesShe did not but instead sent our U-Haul Center an email on August 12th advising us the truck would be returned that afternoonAlthough she states she had been in contact with our Corporate Office in Arizona, we have no record of such calls or informationWhen we tried to collect these past fees, the credit card on file declined the chargeWhen Ms*** did not return our truck as promised, our Equipment Recovery Department sent out a Demand Letter requesting our truck be returned immediatelyWhen the truck was finally returned on August 14th, all fees were charged to the credit cardMr***’s careful review of the situation found our actions followed proper procedures when trying to retrieve our propertyCharges are valid and will stand
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
July 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our President for our *** *** *** *** located in *** **, followed up on the information *** *** providedHe informed our office he researched ***
***’s concerns and explained that *** *** was moved from a different room to the storage unit he is in now due to security concerns that were unfounded*** *** relayed there is a water main pipe and a cross beam above the open space between the storage wall and the room and stated no one would be able to get into his unitNo evidence was found of anyone crawling into *** ***’s unit
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** ***, our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments from *** ***She informed our office she spoke to *** *** and explained she was issued a refund for the $Reservation Guarantee Fee due to the fact she did not receive the exact size equipment she requestedIn an effort to bring closure, *** *** issued a supplemental refund for $as an adjustment on her rental
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our Central Indiana Regional Office, reviewed the recent comments from Mr*** and sent him the following email in response:
Dear Mr***, in a final attempt to resolve this is I am requesting a copy of your repair invoice and I will personally speak to the repair shop that did the repair to confirm their diagnosis since that is what you are basing your complaintI will obtain a statement from them and render a final decision to your complaint and submit to the Revdex.comPlease send your copy to my email address at ***@uhaul.comThank you
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 26,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our Western New York Regional Office, followed up on the information *** *** provided and sent her the following email:
Good
Morning *** ***, I am reaching out to you in regards to the customer objection and the voicemail you left with your recent U-Haul contractI did leave you a voicemail yesterday but I have not heard back from you so I am trying your emailI do apologize for all the inconveniences associated with your rental, I understand moving the date can cause extreme changes and disruptions when movingI have discussed this situation with our Marketing Company President and we will honor your original request for compensation; $for moving help and $for the reservation guarantee for a total of $I will be refunding this back to your credit card that was chargedOnce again, I am sorry for the inconveniences causedThank you, *** *** Executive Assistant U-Haul Coof Western New York *** *** *** ** Victor, NY
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 18, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer *** ***.*** ***, our Executive Assistant for our *** *** Regional Office, sent *** *** another email in response to his recent comments.Good morning ***, In response to your email dated August 11th, I again apologize for the inconveniences and the lack of service you receivedBy acknowledging that mistakes were made, and correcting those mistakes by both financial compensation and an offical apology, I would also like to thank you for taking the time to let us know of the issues you hadIt allows us to better our services to avoid these types of occurences in the futureThank you, *** *** Executive Assistant U-Haul Company of *** ***We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Contract number is *** Send a check regarding the refundWe were suppose to drop off the trailer June 16,
Regards,
*** *** ***
August 19, 2014Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our GM for our U-Haul at 4th AveCenter in ***, followed up on the information *** *** providedHe informed our office he left a message for *** ***l advising her of a refund
for the $Reservation Guarantee Fee for the inconvenience she experiencedThe refund was issued back to *** *** *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer *** ***
*** ***, our President for our Charlotte regional office, reviewed the information *** *** recently relayed to your officePlease be advised we have met our contract obligations by issuing a refund for the $Reservation Guarantee Fee because we did not have the appliance dolly availableBecause we value *** *** as a customer, we also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerThere will be no further refunds issued
As a side note, it would seem that a company that is hired to provide the labor to move an individuals household would have the appropriate equipment that would enable them to do the move
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
Maria Palmisano
*** ***
U-Haul International
July 29,
Revdex.com ID** ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our Knoxville regional office, followed up on the information *** *** providedShe informed our office she left a message for *** ***
offering her apology for the problems he incurred and provided her telephone number for a return call if not alreadyShe relayed she was having the truck he rented brought into our shop to be checked and have any necessary repairs done as neededOur records indicate a refund for the $Reservation Guarantee Fee was issued to *** *** along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
Please be aware, as with anything mechanical, when a problem arises it will be when in useTherefore, we value and rely on our customer for feedback when renting our equipment
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International