August 14,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** ***
Our records indicate the $reservation guarantee was refunded to *** *** *** on 8/
The credit should appear on her next credit card statement
We truly
apologize to *** *** for her recent experience with our company
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** *** our Executive Assistant for our West Central Colorado Regional Office, followed up on the information Ms*** providedShe informed our office we hold reason and
the right to decline rentals to Ms*** and her associated moving company due to tardiness and excessive extension of U-Haul contractsHer company has developed a reputation of not adhering to the terms of the U-Haul contractMs*** assured our office there was no discrimination involved and added that any type of reimbursement will not be forth coming
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 19,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Chicago South and SW Suburbs, followed up on the information Mr*** providedHe informed our office a refund for $2,was issued
to Mr***’s *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 25, 2014Revdex.com ID#: ***
U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our GM for our U-Haul Moving and Storage of ***, followed up on the information *** *** providedHe informed our office he issued *** *** a
refund for the $service fee as requestedThe refund was issued back to her *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our West Central Colorado Regional Office, reviewed the recent comments from Ms***He informed our office he spoke to Ms*** and discussed her concernsHe explained we try to accommodate every customers needs to the best of our abilities, but that sometimes means we have had to displace other families due to a late returnMr*** and Ms*** were able to reach an amicable resolution by issuing her a refund for $to help offset the inconvenience she experiencedHe also offered his contact information in the event she wished to make a reservation in the future, he would be happy to help set that up for herMr*** relayed we will continue to rent to her and the moving companyHe assured our office he would also discuss the situation with our GM involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Tidewater Regional Office, reviewed the information Ms*** providedStandard procedure is for a credit card company to automatically drop the hold within days if a charge is actually not sent inOur records indicate a request to release the hold was sent by U-Haul on September 2nd and then again on September 12thMr*** relayed no further action will be done
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments Ms*** relayed to your office and sent her the following email in response:
Good morning ***, I spoken with the Market Company President and he authorized a refund in the amount of dollars for reimbursement of the steam cleaning fee and also the two motel fees, the balance was applied back on the credit card utilized for this reservation (card ending in ***)After reviewing the account your U-Boxes where shipped and received in the quoted time frame, therefore there will be no refund on the shipping feeSorry for delay in responding and I also apologize for the any inconvience
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Field Manager for our Tidewater Regional Office located in Portsmouth, followed up on the information Ms*** provided and sent her the following email on
September 3rd in response:
Ms*** we apologize for any problems you experienced with your rental as a result I am prepared to offer you a refund of $that will make the cost of your rental $which is what you would have paid had to receive a ftPlease respond by email letting me know if this meets your approval
Our records indicate a refund for $was issued back to Ms***’s *** account on September 5th and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company does not appear to take the frustrations or inconveniences seriously enough to address the core issues of communication and customer service, and also what they commit to doing in order to resolve future (similar) instances
Regards,
*** ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr*** providedShe informed our office that Mr***’s room was duplicated in the storage system for reasons unknown, which led
to the duplicate file showing delinquentOur GM of our U-Haul Center issued a refund to Mr*** for late fees and has taken steps to correct the issueThe refund should post on Mr***’s next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
July 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our *** regional office, followed up on the information Mr*** providedHe spoke briefly to Mr*** and is currently awaiting a return
call to discuss our fuel programHe also issued a refund for the fuel charge in the amount of $31.41back to Mr***’s *** *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr**.*** ***, our Executive Assistant for our *** *** Office, followed up on the information Mr** providedShe informed our office she left a message for the last three days requesting a call back in order to personally discuss Mr**’s
concernsShe relayed she had not heard back but can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 4, 2014Revdex.com ID#: ***
U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Traffic Manager for our *** *** Regional Office located in ***, followed up on the information *** *** provided and sent the following email in
response:*** ***, I am doing a following on you issues you had with your U-Box rentalI left you a messageIf you can call me at ***I would be happy to help youThank you, ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 14,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the President in our *** ***, AR Regional Office informed us he has asked *** our insurance carrier, to contact *** *** in order to discuss a
settlement
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International
July 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM of our U-Haul Moving and Storage at *** * *** ** *** ***, followed up on the information Mr*** providedHe advised our office he has
left numerous messages for Mr*** requesting a call back to discuss his concerns and reach a resolutionHe hopes to hear back from him soon
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
Our records indicate a supplemental refund for the remaining balance of $was issued back to Mr***’s *** account as requestedThe refund should post on his next credit card statement
Our customers are very important to us and
we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customers Mrand Mrs***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** providedIn addition to the refund for $he issued to Mrand Mrs***’s *** *** account on
August 21st, he issued a supplemental refund for $in place of the $VIP CertificateBoth refunds should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our ***, ***, *** *** regional office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** and offered her apology for the inconvenience she
has incurredMs*** originally offered a VIP Certificate for $that can be used toward a future purchase or rental on the many products and services U-Haul has to offerMs*** declined the Certificate and explained she had previously been issued a VIP Certificate for $that she had not yet usedMs*** issued Ms*** a refund for $instead as a final resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name actually appears on the rental agreement
*** ***, our GM for our U-Haul of Northside located in *** ***, followed up on the information
Ms*** providedHe informed our office he issued a refund for $back to the *** *** account listed on their rental contractThe refund should post on their next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 14,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** ***
Our records indicate the $reservation guarantee was refunded to *** *** *** on 8/
The credit should appear on her next credit card statement
We truly
apologize to *** *** for her recent experience with our company
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** *** Executive Assistant
U-haul International
September 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** *** our Executive Assistant for our West Central Colorado Regional Office, followed up on the information Ms*** providedShe informed our office we hold reason and
the right to decline rentals to Ms*** and her associated moving company due to tardiness and excessive extension of U-Haul contractsHer company has developed a reputation of not adhering to the terms of the U-Haul contractMs*** assured our office there was no discrimination involved and added that any type of reimbursement will not be forth coming
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 19,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Chicago South and SW Suburbs, followed up on the information Mr*** providedHe informed our office a refund for $2,was issued
to Mr***’s *** account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
August 25, 2014Revdex.com ID#: ***
U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our GM for our U-Haul Moving and Storage of ***, followed up on the information *** *** providedHe informed our office he issued *** *** a
refund for the $service fee as requestedThe refund was issued back to her *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International
September 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our West Central Colorado Regional Office, reviewed the recent comments from Ms***He informed our office he spoke to Ms*** and discussed her concernsHe explained we try to accommodate every customers needs to the best of our abilities, but that sometimes means we have had to displace other families due to a late returnMr*** and Ms*** were able to reach an amicable resolution by issuing her a refund for $to help offset the inconvenience she experiencedHe also offered his contact information in the event she wished to make a reservation in the future, he would be happy to help set that up for herMr*** relayed we will continue to rent to her and the moving companyHe assured our office he would also discuss the situation with our GM involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
October 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Tidewater Regional Office, reviewed the information Ms*** providedStandard procedure is for a credit card company to automatically drop the hold within days if a charge is actually not sent inOur records indicate a request to release the hold was sent by U-Haul on September 2nd and then again on September 12thMr*** relayed no further action will be done
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments Ms*** relayed to your office and sent her the following email in response:
Good morning ***, I spoken with the Market Company President and he authorized a refund in the amount of dollars for reimbursement of the steam cleaning fee and also the two motel fees, the balance was applied back on the credit card utilized for this reservation (card ending in ***)After reviewing the account your U-Boxes where shipped and received in the quoted time frame, therefore there will be no refund on the shipping feeSorry for delay in responding and I also apologize for the any inconvience
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International
September 10,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Field Manager for our Tidewater Regional Office located in Portsmouth, followed up on the information Ms*** provided and sent her the following email on
September 3rd in response:
Ms*** we apologize for any problems you experienced with your rental as a result I am prepared to offer you a refund of $that will make the cost of your rental $which is what you would have paid had to receive a ftPlease respond by email letting me know if this meets your approval
Our records indicate a refund for $was issued back to Ms***’s *** account on September 5th and should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company does not appear to take the frustrations or inconveniences seriously enough to address the core issues of communication and customer service, and also what they commit to doing in order to resolve future (similar) instances
Regards,
*** ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr*** providedShe informed our office that Mr***’s room was duplicated in the storage system for reasons unknown, which led
to the duplicate file showing delinquentOur GM of our U-Haul Center issued a refund to Mr*** for late fees and has taken steps to correct the issueThe refund should post on Mr***’s next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
July 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our *** regional office, followed up on the information Mr*** providedHe spoke briefly to Mr*** and is currently awaiting a return
call to discuss our fuel programHe also issued a refund for the fuel charge in the amount of $31.41back to Mr***’s *** *** accountThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr**.*** ***, our Executive Assistant for our *** *** Office, followed up on the information Mr** providedShe informed our office she left a message for the last three days requesting a call back in order to personally discuss Mr**’s
concernsShe relayed she had not heard back but can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
September 4, 2014Revdex.com ID#: ***
U-Haul Ref#: ***Thank you for your concern for our customer *** ***.*** ***, our Traffic Manager for our *** *** Regional Office located in ***, followed up on the information *** *** provided and sent the following email in
response:*** ***, I am doing a following on you issues you had with your U-Box rentalI left you a messageIf you can call me at ***I would be happy to help youThank you, ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
August 14,
Revdex.com # *** U-Haul Ref# *** Thank you for your concern for our customer *** *** *** the President in our *** ***, AR Regional Office informed us he has asked *** our insurance carrier, to contact *** *** in order to discuss a
settlement
Our customer are very important to us and we regret to hear of situations that cause problems for them
Thank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-haul International
July 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our GM of our U-Haul Moving and Storage at *** * *** ** *** ***, followed up on the information Mr*** providedHe advised our office he has
left numerous messages for Mr*** requesting a call back to discuss his concerns and reach a resolutionHe hopes to hear back from him soon
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customer Mr***
Our records indicate a supplemental refund for the remaining balance of $was issued back to Mr***’s *** account as requestedThe refund should post on his next credit card statement
Our customers are very important to us and
we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International
Thank you for your concern for our customers Mrand Mrs***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** providedIn addition to the refund for $he issued to Mrand Mrs***’s *** *** account on
August 21st, he issued a supplemental refund for $in place of the $VIP CertificateBoth refunds should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***.*** ***, Senior Staff for our ***, ***, *** *** regional office, followed up on the information Ms*** providedShe informed our office she contacted Ms*** and offered her apology for the inconvenience she
has incurredMs*** originally offered a VIP Certificate for $that can be used toward a future purchase or rental on the many products and services U-Haul has to offerMs*** declined the Certificate and explained she had previously been issued a VIP Certificate for $that she had not yet usedMs*** issued Ms*** a refund for $instead as a final resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International
July 16,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose name actually appears on the rental agreement
*** ***, our GM for our U-Haul of Northside located in *** ***, followed up on the information
Ms*** providedHe informed our office he issued a refund for $back to the *** *** account listed on their rental contractThe refund should post on their next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International