July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our Executive Assistant for our [redacted] regional office, followed up on the information Ms [redacted] providedShe informed our office she left two separate messages on July 2nd and 3rd offering her apology and requested a return call if they wished to discuss their concerns further Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***[redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and issued him a full refundShe also offered to give him a free rental, however Mr [redacted] relayed he had already completed his move.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted] . [redacted] , our President for our [redacted] Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] had two opportunities to come into our storage center and obtain her items out of the... storage unit. She was a no show both times. Mr. Langford stated he would personally make sure her things are out of her unit by October 5th to prevent another months charge on rent. However, a refund will not be issued due to the fact she never emptied her unit.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 11, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our custome [redacted] [redacted] the Executive Assistant in our Colorado Regional Office offered this response: I have made my third attempt to contact Ms [redacted] to resolve this matter with no responseAs soon as she calls back this will be resolved.! called on the 4th, 5th and 9thI need copies of the expenses she wants reimbursed such as motel, etc......I've left her a message with this information [redacted] can be reached at ###-###-#### or ###-###-#### Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Paula Fontaine Executive Assistant U-haul International
September 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedShe informed our office the situation was carefully reviewed againShe made attempts to reach [redacted] but found the primary number listed no longer in service and the secondary number went straight to voicemailShe left a message explaining, per their investigation, they found the accident was customer caused and no refund is warrantedShe also included her telephone number if [redacted] wished to speak to her Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , Senior Staff for our Eastern New York regional office, followed up on the information [redacted] providedShe informed our office she spoke to [redacted] and addressed her concernsShe explained that since she did accept Safemove Protection, a walk around would not have been necessaryShe also relayed a full refund was not authorized or warranted [redacted] again declined the $refund previously offered by our Albany U-Haul CenterShe also relayed she was disputing the charges with her bank [redacted] advised [redacted] she would research to see if she could find who she had spoken to but again stated a full refund would not be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 25, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our GM for our U-Haul Moving and Storage of [redacted] , followed up on the information [redacted] providedHe informed our office he issued [redacted] a refund for the $service fee as requestedThe refund was issued back to her *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Mr [redacted] providedShe informed our office [redacted] Insurance Company reviewed all the photos submitted by Mr [redacted] Upon their investigation, the damage does not show connection in having transmission cooler or brake controllerThe damage was under the bumperFurther research showed no employee caused the damages to Mr [redacted] ’s vehicle while on the U-Haul lot Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 16, Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] *** [redacted] , our GM of our U-Haul Moving and Storage of [redacted] , followed up on the information Mr [redacted] providedHe informed our office a refund for $was issued as an adjustment on their moveThe refund should post on their next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office Ms [redacted] ’s bank was contacted on her behalf to request the bank charges be reversedHer bank relayed they would reverse the charges, however, they would need to hear from Ms [redacted] directMr [redacted] explained the extra day charge was a valid chargeA refund was issued in the interest of customer good faith although we were not able to find the person she states she spoke to in Customer Service that provided an extension on her contractContract extensions are normally noted electronically in the contract notesNo further refunds or adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We did speak with [redacted] in the days following our complaint issued with the Revdex.comHowever, we refused to take the offer of $as this amount was in no way a compromise with our desired settlementWe had originally been promised $alone for the first setback in our move, the pickup of our U-Box in [redacted] , a refund for which, curiously enough, [redacted] could find no record in our account documentationThis oversight is part of our larger case about U-Haul’s faulty documentation regarding their side of our business interactionAs noted in our complaint, we were also treated unprofessionally by [redacted] in arguing our case, who spoke both with condescension, refusing any blame on the part of U-Haul, and in a threatening manner about how we really have no other recourse but to accept the few hundred dollars because they have “enough evidence against us” and that ultimately the Revdex.com “hardly does anything” We do not want to be simply “paid off”, and for such a measly sumWe were hoping for U-Haul to show a sincere attempt to meet us half way with our disastrous case We are still holding out for a greater sense of sympathy on the part of U-Haul if it is really true as [redacted] says: “Our customers are very important to us” Central to our case is that U-Haul’s guarantee to us for the arrival date of our belongings was not metThe excuses that U-Haul have provided for this gross delay about late paperwork (it was not late but sent on the same day of its scheduled departure) and customs (there is no mention whatsoever in the website that this might be a factor affecting their guaranteed date) are insufficient, and deceptive in relation to the way that the U-Box service is marketed on the U-Haul websiteTherefore, we seek a greater settlement than what has been offered To the Revdex.com, we cannot thank you enough for your invaluable assistance in arbitrating our case against U-Haul Regards, [redacted] and [redacted] ***
Thank you for your concern for our customer Mr*** [redacted] , Senior Staff for our [redacted] , [redacted] , [redacted] Regional Office, followed up on the information Mr [redacted] providedShe contacted Mr [redacted] and attempted to apologize for the inconvenience he experiencedMr [redacted] relayed he did not want her apology or to speak to her and disconnected the callPer Mr***’s rental contract, he picked up the trailer at 10:am on July 31stMs [redacted] issued him a refund for the $Reservation Guarantee Fee because we were late on providing him with the trailerThe refund was issued back to Mr***’s [redacted] account on August 18th and should post on his next credit card statement Please be advised that Mr***’s situation does not warrant a full refund for the rental feeHe completed his move as contractedHowever, as we value Mr [redacted] as a customer, Ms [redacted] also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your continued concern for our customers Mrand Mrs*** [redacted] , our Executive Assistant for our [redacted] , reviewed the recent comments from Mr***She advised our office their decision in the matter remains the sameNo further action will be taken We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
July 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted] *** Our records indicate the initial credit done on July 10th did not complete for unknown reasons as per our Credit Card Processing DepartmentAnother credit was issued on July 21st and confirmed with Credit Card Processing that the credit did processThe credit for $should post on [redacted] ***’s next credit card statement Please be assured we will follow up on the information [redacted] provided in regards to the rude treatment he experienced over the phoneWe realize there is never an excuse for rudeness and want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** [redacted] , Senior Staff for our [redacted] Regional Office, followed up on the information [redacted] providedShe informed our office she spoke to [redacted] *** and offered her apology for the inconvenience he experienced and addressed his concernsA refund for $was issued back to his [redacted] account as an adjustment on his rentalThe refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] you people are unbelievable rest assured,this matter is not finished I will prove that this guy is a scam.I promise
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our Executive Assistant for our [redacted] regional office, followed up on the information Ms [redacted] providedShe informed our office she left two separate messages on July 2nd and 3rd offering her apology and requested a return call if they wished to discuss their concerns further Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr*** [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office Mr [redacted] was contacted and they were able to reach an amicable resolutionHe was given an extreme rental discount for a 10-foot truck and a $VIP Certificate to cover the cost of the rental, which will enable Mr [redacted] to complete his move to [redacted] *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] *** [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 3, Revdex.com ID#: [redacted] U-haul Ref#: [redacted] Thank you for your concern for our cus***er Ms*** [redacted] Burns, our President for our North Orlando Regional Office, followed up on the information Ms [redacted] providedHe informed our office he spoke to Ms [redacted] and agreed to charge her storage rental for just the amount of days she would need to store her itemsHe apologized our GM of our U-Haul Storage Center was following policy to the letter and did not take the time to fully listen to her concernsHe also advised her he would email her a VIP Certificate to fill her propane tank in her new homeMs [redacted] relayed her appreciation for his call Our cus***ers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our Executive Assistant for our [redacted] regional office, followed up on the information Ms [redacted] providedShe informed our office she left two separate messages on July 2nd and 3rd offering her apology and requested a return call if they wished to discuss their concerns further Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr***[redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and issued him a full refundShe also offered to give him a free rental, however Mr [redacted] relayed he had already completed his move.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms. [redacted] . [redacted] , our President for our [redacted] Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] had two opportunities to come into our storage center and obtain her items out of the... storage unit. She was a no show both times. Mr. Langford stated he would personally make sure her things are out of her unit by October 5th to prevent another months charge on rent. However, a refund will not be issued due to the fact she never emptied her unit.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 11, Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our custome [redacted] [redacted] the Executive Assistant in our Colorado Regional Office offered this response: I have made my third attempt to contact Ms [redacted] to resolve this matter with no responseAs soon as she calls back this will be resolved.! called on the 4th, 5th and 9thI need copies of the expenses she wants reimbursed such as motel, etc......I've left her a message with this information [redacted] can be reached at ###-###-#### or ###-###-#### Our customer are very important to us and we regret to hear of situations that cause problems for them Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Paula Fontaine Executive Assistant U-haul International
September 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedShe informed our office the situation was carefully reviewed againShe made attempts to reach [redacted] but found the primary number listed no longer in service and the secondary number went straight to voicemailShe left a message explaining, per their investigation, they found the accident was customer caused and no refund is warrantedShe also included her telephone number if [redacted] wished to speak to her Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , Senior Staff for our Eastern New York regional office, followed up on the information [redacted] providedShe informed our office she spoke to [redacted] and addressed her concernsShe explained that since she did accept Safemove Protection, a walk around would not have been necessaryShe also relayed a full refund was not authorized or warranted [redacted] again declined the $refund previously offered by our Albany U-Haul CenterShe also relayed she was disputing the charges with her bank [redacted] advised [redacted] she would research to see if she could find who she had spoken to but again stated a full refund would not be issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 25, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] , our GM for our U-Haul Moving and Storage of [redacted] , followed up on the information [redacted] providedHe informed our office he issued [redacted] a refund for the $service fee as requestedThe refund was issued back to her *** account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Idaho Regional Office, followed up on the information Mr [redacted] providedShe informed our office [redacted] Insurance Company reviewed all the photos submitted by Mr [redacted] Upon their investigation, the damage does not show connection in having transmission cooler or brake controllerThe damage was under the bumperFurther research showed no employee caused the damages to Mr [redacted] ’s vehicle while on the U-Haul lot Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 16, Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] *** [redacted] , our GM of our U-Haul Moving and Storage of [redacted] , followed up on the information Mr [redacted] providedHe informed our office a refund for $was issued as an adjustment on their moveThe refund should post on their next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office Ms [redacted] ’s bank was contacted on her behalf to request the bank charges be reversedHer bank relayed they would reverse the charges, however, they would need to hear from Ms [redacted] directMr [redacted] explained the extra day charge was a valid chargeA refund was issued in the interest of customer good faith although we were not able to find the person she states she spoke to in Customer Service that provided an extension on her contractContract extensions are normally noted electronically in the contract notesNo further refunds or adjustments will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We did speak with [redacted] in the days following our complaint issued with the Revdex.comHowever, we refused to take the offer of $as this amount was in no way a compromise with our desired settlementWe had originally been promised $alone for the first setback in our move, the pickup of our U-Box in [redacted] , a refund for which, curiously enough, [redacted] could find no record in our account documentationThis oversight is part of our larger case about U-Haul’s faulty documentation regarding their side of our business interactionAs noted in our complaint, we were also treated unprofessionally by [redacted] in arguing our case, who spoke both with condescension, refusing any blame on the part of U-Haul, and in a threatening manner about how we really have no other recourse but to accept the few hundred dollars because they have “enough evidence against us” and that ultimately the Revdex.com “hardly does anything” We do not want to be simply “paid off”, and for such a measly sumWe were hoping for U-Haul to show a sincere attempt to meet us half way with our disastrous case We are still holding out for a greater sense of sympathy on the part of U-Haul if it is really true as [redacted] says: “Our customers are very important to us” Central to our case is that U-Haul’s guarantee to us for the arrival date of our belongings was not metThe excuses that U-Haul have provided for this gross delay about late paperwork (it was not late but sent on the same day of its scheduled departure) and customs (there is no mention whatsoever in the website that this might be a factor affecting their guaranteed date) are insufficient, and deceptive in relation to the way that the U-Box service is marketed on the U-Haul websiteTherefore, we seek a greater settlement than what has been offered To the Revdex.com, we cannot thank you enough for your invaluable assistance in arbitrating our case against U-Haul Regards, [redacted] and [redacted] ***
Thank you for your concern for our customer Mr*** [redacted] , Senior Staff for our [redacted] , [redacted] , [redacted] Regional Office, followed up on the information Mr [redacted] providedShe contacted Mr [redacted] and attempted to apologize for the inconvenience he experiencedMr [redacted] relayed he did not want her apology or to speak to her and disconnected the callPer Mr***’s rental contract, he picked up the trailer at 10:am on July 31stMs [redacted] issued him a refund for the $Reservation Guarantee Fee because we were late on providing him with the trailerThe refund was issued back to Mr***’s [redacted] account on August 18th and should post on his next credit card statement Please be advised that Mr***’s situation does not warrant a full refund for the rental feeHe completed his move as contractedHowever, as we value Mr [redacted] as a customer, Ms [redacted] also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your continued concern for our customers Mrand Mrs*** [redacted] , our Executive Assistant for our [redacted] , reviewed the recent comments from Mr***She advised our office their decision in the matter remains the sameNo further action will be taken We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
July 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted] *** Our records indicate the initial credit done on July 10th did not complete for unknown reasons as per our Credit Card Processing DepartmentAnother credit was issued on July 21st and confirmed with Credit Card Processing that the credit did processThe credit for $should post on [redacted] ***’s next credit card statement Please be assured we will follow up on the information [redacted] provided in regards to the rude treatment he experienced over the phoneWe realize there is never an excuse for rudeness and want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] *** [redacted] , Senior Staff for our [redacted] Regional Office, followed up on the information [redacted] providedShe informed our office she spoke to [redacted] *** and offered her apology for the inconvenience he experienced and addressed his concernsA refund for $was issued back to his [redacted] account as an adjustment on his rentalThe refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] you people are unbelievable rest assured,this matter is not finished I will prove that this guy is a scam.I promise
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our Executive Assistant for our [redacted] regional office, followed up on the information Ms [redacted] providedShe informed our office she left two separate messages on July 2nd and 3rd offering her apology and requested a return call if they wished to discuss their concerns further Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr*** [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office Mr [redacted] was contacted and they were able to reach an amicable resolutionHe was given an extreme rental discount for a 10-foot truck and a $VIP Certificate to cover the cost of the rental, which will enable Mr [redacted] to complete his move to [redacted] *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] [redacted] *** [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 3, Revdex.com ID#: [redacted] U-haul Ref#: [redacted] Thank you for your concern for our cus***er Ms*** [redacted] Burns, our President for our North Orlando Regional Office, followed up on the information Ms [redacted] providedHe informed our office he spoke to Ms [redacted] and agreed to charge her storage rental for just the amount of days she would need to store her itemsHe apologized our GM of our U-Haul Storage Center was following policy to the letter and did not take the time to fully listen to her concernsHe also advised her he would email her a VIP Certificate to fill her propane tank in her new homeMs [redacted] relayed her appreciation for his call Our cus***ers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International