Kylie cosmetics lipstick is by far the best lip product I've usedI honestly believe people won't even give this product a chance, or have anything positive to say because it's Kylie JennerI am writing this review because I've purchased multiple lip kits and I've had nothing but compliments and positive results personallyThe kit literally stays on at least hours regardless to if I'm eating or notI will continue to purchase from this lineThere have been times when shipping took a little longer, but it's nothing to cry aboutAnd for everyone who complains about the price and shipping, I'm not sure where your finding better quality than this lipstick AND lip liner for that priceEveryone of my friends who have negative things to say about Kylie will see my lipkit and tell me how much they love itAnd then when I tell them it's Kylie lipkit they're surprised because they only hear negative things about the productI'm not sure what delusional land people are living in who try it and have such horrible things to say
Hello, Our response time for emails is 24-hours, (see attached) and the customer did email us consecutively on the 13th and then the 14th, from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails firstOur products are filled to net weight before they leave our factoryOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product
Hello, As we stated our policy that is listed on our website states that we do not accept returns nor do we issue replacementsNo where on our website or at check out does it state what the customer is stating, "but that any returns would be issued an exchange or credited to my account." I will reattach our policy that states no returns or exchangesThere is no verbiage about returns or exchanges when a customer goes through our checkout
Recieved my lip kit promptly in beautiful packaging The product was even better than I expected & even smelled great! Lasts so long & looks great Will definitely be buying again
Hello, The customer receive an email today 7/advising: "No worries, we can send another package as a one-time courtesyDo you have an alternative address, so that there isn't another issue?"
I bought my niece Kylie cosmetics for Christmas, the lip kit was TERRIBLE! I purchased and one was not what I wanted and the other one was a pretty red and after wearing it for about an hour it started drying out and you could see the lip liner showing throughI contacted the customer service for an exchange on the product I didn't like and they said ALL SALES ARE FINAL I completely understand but if a customer is not satisfied with a (very expensive) product they should exchange it for an item they will actually useNo other business would be able to get away with not making sure customers are satisfied with their product I will absolutely never purchase anything from this business again!
Based on the customers’ contact information, there is no email from this customer, there is no order number linked to their name or email address, and under the customers’ account there have not been any orders placed, please see attachedAlso on our website kyliecosmetics.com, our contact information which is our customer service email, [email protected], is listed under our FAQ page and the contact us link (see attached) In addition, the customer mentioned “the process to return is complicated” , and our website states that we do not accept returns, see attached
As the customer was advised our email response time is 24-hours, and if the customer does "spam" us with emails it will delay our response time The customer was advised on 7/the product will ship in the next business days, and once the product ships she will receive an email with tracking
Complaint: I am rejecting this response because: No reply from kyliecosmetics after this email to meYou are notoriously known to go back on your wordsFirst u said refundKEEP INSISTING ON REFUNDEVEN WHEN I INSISTED TO RESEND BACKKEEP INSISTING TO WAIT FOR TRACKING TO SHOW AS REDELIVERED TO YOUNow you're suddenly able to resend? Okay fine, have replied u on email as attached " PRINT EXACTLY THIS!!! ?????? To: N [redacted] Payoh Lor #05-Singapore Tel no: 816####STICK EXACTLY TO THAT!!!!!!!!???????? & DO NOT USE LZ TRACKING NUMBER!!! BS!!! SEND IT OUT WITH CJ....US TRACKING NUMBER!!! ???????????????? Now, still no replyYou are also NOTORIOUSLY KNOWN to promise to resend but it can take UP TO A MONTH to finally resendAs this resending thing has happened to me too for the first batch of jacked up glosses I gotSo until you FINALLY RESEND AND GIVE THE TRACKING NUMBERAND UNTIL I GET THE BUNDLE FROM YOU OR MY MONEY BACK, THIS CASE IS NOT CLOSED!!!!! It has been a month now since I placed the order AND PAID FOR ITYou're not running away with thisI won't let you Regards, N [redacted]
I checked our system and your address was quite long so it cut off half of the address portionBased on this, I don't believe your package is going to get to youI am so sorry about this! But we can send out a new package, please confirm your entire ship to addressPlease note that I will be manually inputting the order myself to ensure that no part of your address will get cut off with this order
Even though the site told the customer the product was sold out, there still might be a chance the order did go throughI always like to double check before advising the customer that an order was not placed under their informationSo today via email I advised the customer, " We can locate your order for you! Please provide the information requested below:What is the full name and the last four digits of the credit card used, the dollar amount charged, and the date of your purchase? Also, what email address was the order placed under?"
Hello, I emailed the customer today requesting photosThe exact verbiage that was used was, We are so sorry to hear about your Kymajesty please provide photo reflecting that your product "it is less than half full" and we will get back to you with a resolutionWe do need photos that show exactly what the customer is describing before we can provide a resolution or a replacement product
Ordered KyShadowGot a confirmation email for it right away, was billed two days laterNo shipping confirmation two weeks laterI email asking about it & get a response that payment didn't go through so my order was cancelled & they ask for my bank account info, again!! Order was cancelled without telling me & I still got billed! I ask for a refund and no response
Hello, The customer was advised via email today 7/to file a claim with USPS, and provide us with the claim number as we need this claim number to issue a replacement package
I placed my order and was promised two free itemsWhen I got the order the free items were not in my boxI emailed the company several times asking to speak to someone since all the responses to my emails were that since the items were free they could not send them to meI will continue to email them until I get a phone number or a phone callI would not recommend this companyI am highly disappointed in their customer serviceThey are disgraceful
Hello, I reviewed the customers’ email chain, and we have responded to the customer within our promised response time of 24-hours, see our policy attachedI have also included the email chain that has been date stamped as wellIn addition, the customer was advised today 8/via email that we will be issuing her replacement, exact email verbiage, “We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to the address provided! Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking
Hello, The customer was advised via email today that as a one time customer service courtesy we will issue replacements for orders Kand KWe are waiting on the customer to verify the ship to address or so this does not happen again provide an alternative ship to address
Hello, The issue with the customers order is that the post office never scanned the package, so we can assume that the package itself was lostWe issued the customer another Posie gloss package that will ship out in the next business daysOnce the replacement package ships the customer will receive an email with tracking
Complaint: I am rejecting this response because: Kyliecosmetics is refusing to raise an enquiry to USPSI do not accept the response because the parcel is not delayed it's missingI have purchased this item and Kyliecosmetics have a duty of care to provide me the product or issue a refundI can see online they have sent replacements to other customers so I do not understand why they cannot send one to me when it's clear from the tracking that it's not arrivedI have also read that because the product is sent in a box showing what it is it's common for parcels to not arrive Regards, C [redacted] ***
Hello, When customer has an issue with the product in this case wearability we request a photo so we can proceed with the best resolutionThe customer had not been advised to send a photo in past emails so today the customer was emailed and advised to send a photo of reflecting the issue she described in her emailI am pending providing a resolution until I receive a photo
Kylie cosmetics lipstick is by far the best lip product I've usedI honestly believe people won't even give this product a chance, or have anything positive to say because it's Kylie JennerI am writing this review because I've purchased multiple lip kits and I've had nothing but compliments and positive results personallyThe kit literally stays on at least hours regardless to if I'm eating or notI will continue to purchase from this lineThere have been times when shipping took a little longer, but it's nothing to cry aboutAnd for everyone who complains about the price and shipping, I'm not sure where your finding better quality than this lipstick AND lip liner for that priceEveryone of my friends who have negative things to say about Kylie will see my lipkit and tell me how much they love itAnd then when I tell them it's Kylie lipkit they're surprised because they only hear negative things about the productI'm not sure what delusional land people are living in who try it and have such horrible things to say
Hello, Our response time for emails is 24-hours, (see attached) and the customer did email us consecutively on the 13th and then the 14th, from the same email chain bringing her to the front of the queue with the newest emailsWe do answer the oldest emails firstOur products are filled to net weight before they leave our factoryOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product
Hello, As we stated our policy that is listed on our website states that we do not accept returns nor do we issue replacementsNo where on our website or at check out does it state what the customer is stating, "but that any returns would be issued an exchange or credited to my account." I will reattach our policy that states no returns or exchangesThere is no verbiage about returns or exchanges when a customer goes through our checkout
Recieved my lip kit promptly in beautiful packaging The product was even better than I expected & even smelled great! Lasts so long & looks great Will definitely be buying again
Hello, The customer receive an email today 7/advising: "No worries, we can send another package as a one-time courtesyDo you have an alternative address, so that there isn't another issue?"
I bought my niece Kylie cosmetics for Christmas, the lip kit was TERRIBLE! I purchased and one was not what I wanted and the other one was a pretty red and after wearing it for about an hour it started drying out and you could see the lip liner showing throughI contacted the customer service for an exchange on the product I didn't like and they said ALL SALES ARE FINAL I completely understand but if a customer is not satisfied with a (very expensive) product they should exchange it for an item they will actually useNo other business would be able to get away with not making sure customers are satisfied with their product I will absolutely never purchase anything from this business again!
Based on the customers’ contact information, there is no email from this customer, there is no order number linked to their name or email address, and under the customers’ account there have not been any orders placed, please see attachedAlso on our website kyliecosmetics.com, our contact information which is our customer service email, [email protected], is listed under our FAQ page and the contact us link (see attached) In addition, the customer mentioned “the process to return is complicated” , and our website states that we do not accept returns, see attached
As the customer was advised our email response time is 24-hours, and if the customer does "spam" us with emails it will delay our response time The customer was advised on 7/the product will ship in the next business days, and once the product ships she will receive an email with tracking
Complaint: I am rejecting this response because: No reply from kyliecosmetics after this email to meYou are notoriously known to go back on your wordsFirst u said refundKEEP INSISTING ON REFUNDEVEN WHEN I INSISTED TO RESEND BACKKEEP INSISTING TO WAIT FOR TRACKING TO SHOW AS REDELIVERED TO YOUNow you're suddenly able to resend? Okay fine, have replied u on email as attached " PRINT EXACTLY THIS!!! ?????? To: N [redacted] Payoh Lor #05-Singapore Tel no: 816####STICK EXACTLY TO THAT!!!!!!!!???????? & DO NOT USE LZ TRACKING NUMBER!!! BS!!! SEND IT OUT WITH CJ....US TRACKING NUMBER!!! ???????????????? Now, still no replyYou are also NOTORIOUSLY KNOWN to promise to resend but it can take UP TO A MONTH to finally resendAs this resending thing has happened to me too for the first batch of jacked up glosses I gotSo until you FINALLY RESEND AND GIVE THE TRACKING NUMBERAND UNTIL I GET THE BUNDLE FROM YOU OR MY MONEY BACK, THIS CASE IS NOT CLOSED!!!!! It has been a month now since I placed the order AND PAID FOR ITYou're not running away with thisI won't let you Regards, N [redacted]
I checked our system and your address was quite long so it cut off half of the address portionBased on this, I don't believe your package is going to get to youI am so sorry about this! But we can send out a new package, please confirm your entire ship to addressPlease note that I will be manually inputting the order myself to ensure that no part of your address will get cut off with this order
Even though the site told the customer the product was sold out, there still might be a chance the order did go throughI always like to double check before advising the customer that an order was not placed under their informationSo today via email I advised the customer, " We can locate your order for you! Please provide the information requested below:What is the full name and the last four digits of the credit card used, the dollar amount charged, and the date of your purchase? Also, what email address was the order placed under?"
Hello, I emailed the customer today requesting photosThe exact verbiage that was used was, We are so sorry to hear about your Kymajesty please provide photo reflecting that your product "it is less than half full" and we will get back to you with a resolutionWe do need photos that show exactly what the customer is describing before we can provide a resolution or a replacement product
Ordered KyShadowGot a confirmation email for it right away, was billed two days laterNo shipping confirmation two weeks laterI email asking about it & get a response that payment didn't go through so my order was cancelled & they ask for my bank account info, again!! Order was cancelled without telling me & I still got billed! I ask for a refund and no response
Hello, The customer was advised via email today 7/to file a claim with USPS, and provide us with the claim number as we need this claim number to issue a replacement package
I placed my order and was promised two free itemsWhen I got the order the free items were not in my boxI emailed the company several times asking to speak to someone since all the responses to my emails were that since the items were free they could not send them to meI will continue to email them until I get a phone number or a phone callI would not recommend this companyI am highly disappointed in their customer serviceThey are disgraceful
Hello, I reviewed the customers’ email chain, and we have responded to the customer within our promised response time of 24-hours, see our policy attachedI have also included the email chain that has been date stamped as wellIn addition, the customer was advised today 8/via email that we will be issuing her replacement, exact email verbiage, “We are so sorry for this issueWe'll have a one time courtesy replacement package sent out to the address provided! Processing is 7-business days, once your replacement package goes out you'll receive an email with tracking
Hello, The customer was advised via email today that as a one time customer service courtesy we will issue replacements for orders Kand KWe are waiting on the customer to verify the ship to address or so this does not happen again provide an alternative ship to address
Hello, The issue with the customers order is that the post office never scanned the package, so we can assume that the package itself was lostWe issued the customer another Posie gloss package that will ship out in the next business daysOnce the replacement package ships the customer will receive an email with tracking
Complaint: I am rejecting this response because: Kyliecosmetics is refusing to raise an enquiry to USPSI do not accept the response because the parcel is not delayed it's missingI have purchased this item and Kyliecosmetics have a duty of care to provide me the product or issue a refundI can see online they have sent replacements to other customers so I do not understand why they cannot send one to me when it's clear from the tracking that it's not arrivedI have also read that because the product is sent in a box showing what it is it's common for parcels to not arrive Regards, C [redacted] ***
Hello, When customer has an issue with the product in this case wearability we request a photo so we can proceed with the best resolutionThe customer had not been advised to send a photo in past emails so today the customer was emailed and advised to send a photo of reflecting the issue she described in her emailI am pending providing a resolution until I receive a photo