La Creme Skin Care

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 09/05/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 09/20/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 09/22/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe customer spoke to a supervisor where the terms and conditions outlined below were explained and she was offered a 50% partial refund of $as a courtesyThe customer accepted this partial on a recorded phone call, due to the fact that the return policy period expiredThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit back We have refunded the remainder of the amount, $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions Terms & Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 8/30/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 9/14/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 9/18/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation We have refunded the $amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website [redacted] ** [redacted] and below is a brief explanation of our terms and conditions Terms & Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 7/26/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 8/10/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 8/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

Unfortunately, there is no further action to be takenThe customer contacted us via the corporate email on 5/23/and was authorized a full refund in exchange for our productThe refund has already been issued as a courtesy from our company, we are simply awaiting the return of our productThe time it takes for a refund to process is completely dependent on your bankThey can take anywhere between 3-business days to processFor verification the customer has been refunded - $Trans-ID: [redacted] If there are any further questions, feel free to contact customer service during our regular business hours Mon - Fri, 8am - 4pm Pacific Time ###-###-#### or email us [email protected]

If you were speaking to a sales representative, they would not be able to place an order without first reviewing the product, and your total purchaseOur representatives only contact customers who have previously shown interest in our products and try to assist you by adjusting the cost, however there is never a "free" bottle offeredOur terms state you must pay a shipping and handling fee of $for us to send you a full day supply of La CremeWe ship the product the day after you place your order, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterIn regards to the settlement price, it is not possible to be refunded more than the amount billedThe customer was billed $and will be refunded this amount as a courtesy, however we stand by our policies and we would like to reiterate that our customers accept responsibility to pay the shipping and handling charges associated with their productThey agree that we can charge their credit card for this amount, and agree to pay such amount regardless of whether you cancel your trial in a timely fashion or notNo refunds will be issued for shipping and handling chargesWe are going outside of our policy by issuing this refund, and have noted that you are returning the productInclude your name, address and Order# on the returnThe address to return the product to is La Creme Skin Care Towne Center Drive #105-553, San Diego, CA Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ---------- Forwarded message ----------From [redacted] >Date: Wed, Jan 21, at 5:PMSubject: ResolutionTo: [email protected] for your service in obtaining my desired result, which was refunds from the two companies who had previously declined my efforts [redacted]

The consumer placed the order on 11/25/for a 30-day product supply on a trial period basisThe consumer made no attempt to contact us within his trial period, and on 12/10/he was charged the full retail price of $for the 30-day product supply he had receivedThe consumer finally contacted our company on 12/15/with a request for cancellation by voice mailTheir call was returnedThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationAs we are fully invested in customer service, we have issued a refund of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions Terms & Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

We verify on the website the product is a 30-day product supplySome consumers do not use the entire product in thirty daysIt is dependent on the consumer and how they choose to use the productObviously, the consumer had a reaction to one of the ingredients, and we made an exception and issued a full refund of $as a courtesy due to the fact that it did not work with themThe refund has been credited, and we did not request the item to be returned

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 09/19/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 10/04/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 10/07/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe consumer then contacted us on 10/08/14, quoting the terms and conditions and Section J regarding requesting a refundThe consumer may request a refund, but the entire basis of the trial period is to make a decision within the 14-days and return the item before the charge is appliedWhen the consumer called in, we confirmed this information, but based on the nature of the call, we went outside our terms and offered a 25% partial refundBefore the call could be successfully completed, it ended abruptlyAny attempts to contact the customer were unsuccessful and a supervisor authorized the full refund of $as a courtesyThe consumer would have received an e-mail confirmation of the cancellation and full refundThe refund will take three to seven business days to credit back

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 11/28/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed at a discounted rate for the day supply on 2/26/as explained in the terms and conditions which they agreed toDue to the monthly membership associated with the order, the customer was charged for another installment and shipped another bottle of productThe consumer contacted La Crème Skin Care on 3/30/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We have refunded the initial charged amount of $from 2/26/due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10588003, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowSo far, I have twice emailed and called Bella Labs and La CremeYesterday, when I talked to Bella Labs customer service, they told me that they would refund the $amountsHowever, per my today banking records, they have only refunded me $once Regards, [redacted]

Revdex.com: RE: Complaint ID [redacted] First, since I did request a full refund from this company and they have agreed to do this, then on that point I have to agree that, as soon as I see the credit in my account,, then, yes, they did solve that part of my complaint However, I am disheartened to see this company continuing to rubber stamp the same old response to every complaint lodged against themIt just shows how disconnected they are from the market and where their true goals areUnfortunately, there are so many people out here who may not realize the courses of actions available to them to fight for their rights who have lost their money to these peopleAnd yes, maybe they do print this info inside their packages; however, speaking to this company's character, as I stated over and over in my communication with them, I was tending to a very sick relative who had just passed away last week (could even send the hospital bills etc to the death certificate if they wanted me to prove all these things) and had not had any time to even open the packagesseriously, I have mail piled high since this was a sudden thingbut there was not one sympathetic person at all at this companynot one personWhereas I haven't had any problems anywhere elseSo that in nutshell, told me a lot about what this company is all aboutWe were talking about a total of $and change.And nothingnot even a "I'm sorry you were having to deal with that but....." So in conclusion, this company's "dittoed" statement has only solidified the fact that they will continue to hide behind these "terms of agreements" hidden words......trapping people and enjoying running to the bank with all these people's moneyand justify all they wantI just ask if it was their grandmother or great aunt, would they still stand behind these terms and say well ya should of read all the terms and understood them all and you're just out of luck now As for me, I'm doneHowever, word of mouth is the KING of marketingso I encourage all those with complaintsPLEASE talk talk talkbecause my mouth will never stop talking about LA CREME SKIN CARE STAY AWAY!!!! Thank you Revdex.com for your help with this issueI will definitely wait to see if LaCreme follows through and actually does credit ALL my money backWouldn't it be something if they did a public apology and changed their terms to a true day trial FREE sample and IF you liked it you could then call to order a bottle??? Yeahwe can all dreamHA! Regards, [redacted]

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationThe days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the orderIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 7/02/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 7/17/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 7/22/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation We have refunded the charget due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions Terms & Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-###-###-#### and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-###-###-#### or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I reject this response from Le Crème because when I placed my order, I did not see any mention of being charged the full amount after days (the print may have been so small that I did not see it) As of today's date, I have only received one(1) shipment from this company and that was from the initial order which should have only cost me $4.95; yet they have tried to charge my account three (3) different timesWhen I placed my original order, I did not see any mention of being charged the full amount if I did not cancel after daysI never participate in promotions that require you to cancel within a certain amount of time or risk being charged every month from them onIf you could see the history of my bank account you would see that I never get involved with companies that practice these deceptive tacticsIf there were conditions tied to ordering from a company like this, I feel the print should be next to the SUBMIT box and not some small print that could easily be overlooked

We verify on the website that the 30-day product supply on a 14-day trial basisWe do not offer a free product, and the consumer is required to contact us within 14-daysThe charge of $is actually paying for the 30-day supply after the trial period expiredTo avoid this charge, the consumer is offered the option to return the item postmarked by the end of the trial periodIn the terms, it clearly verifies that if the item is kept outside of the trial period, the consumer will be charged $When Mrs [redacted] contacted us, she was notified of these terms as the item is not freeShe was irate, and we attempted to contact her and verify she could keep the item as a one-time courtesy due to her dissatisfactionWe did not receive any notice back she received this contact until this complaintAs she was notified before this complaint was filed, we are simply confirming the information on her accountShe originally ordered the trial on 10/07/at $3.95, and she contacted us on 10/17/to cancelWe close the account completely, and there are detailed notes regarding her original contact with us, and the numerous calls we made to her

At La Creme Skin Care, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 12/03/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/18/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 12/21/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email We have refunded the amount of $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the original order date to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 4/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/28/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 4/29/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email We have refunded the amount of $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

How can so many people be wrong?.I wish I would of read these complains before I got sucked in.Same thing happen to me as explained in all the reviews.Belle labs did give me a credit but lacreme offered nothing.They are very trained in the come backs especially the one that your day trial begins on the day your produce is shipped .Get realHow can they sleep at night?

DO NOT GET INVOLVED WITH THE COMPANY.!!!! I don't know if their product is effective or not because I never even had a chance to use it before I got the SURPRISE CREDIT CARD BILLING for $Then, when I did call and wait on hold forever, they told me that they would cancel my order and give me a tiny refund immediately as well as send me an email confirming thatIt has been two hours and no e-mailThis is a good lesson in fraudulent practices!!!!! I WOULD HAVE NEVER PURCHASED THIS IF I KNEW IT WAS MORE THAN $for a trial

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 3/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 3/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 3/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We have refunded the remainder of the amount, $43.81, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details