La Creme Skin Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI checked my account and the funds have been returned.I consider this complaint resolved
Regards,
*** ***

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to
return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 07/24/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 08/08/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 08/11/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation
We have issued a full refund back to the consumer due to this complaintWe also apologize for any inconvenience or mistreatment by the hand of the representativeWe have listened to the call in length and will have a conversation with Vee about proper conductWe appreciate the consumer bringing this to our attention so we may strive to provide better customer service for our consumersThe refund of $from 08/08/will be credited back, and will take three to seven business days to processThe consumer will receive an e-mail to verify it has been credited

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to
return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing *** If a customer needs to contact customer service, the phone number is listed on *** the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 10/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 11/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 11/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent issued a partial refund of $43.82, which they accepted on a recorded phone call on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit back.
We have refunded the remainder of the amount, $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. *** ** *** and below is a brief explanation of our terms and conditions.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at *** or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are
to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 07/06/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 07/21/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 08/18/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent offered a partial credit of 25% of $on that same dayThe consumer accepted this on a recorded phone callThe consumer would have received an e-mail confirmation of the cancellation and refundWe did not receive any further notice from the customer from August to now regarding the accountTheir bottle was not even returned until 10/22/14, three months after the original charge of $was appliedAs the return was unauthorized and we were not previously notified by the consumer it was being returned, nothing further was doneWe received a dispute notification from her bank on 11/29/in reference to the charge.
As we are fully invested in customer service we have refunded the remainder of the amount, $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersThe total refund is now $87.63, it will take three to seven business days for the remaining refund of $to be credited back onto her accountWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also
contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 03/03/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 03/18/as explained in the terms and conditions for which they agreed toThe monthly membership was processed again on 04/17/for another charge of $for the second shipmentThe consumer contacted our company on 05/04/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent refunded the full second charge of $from 04/17/on that same dayThe consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit back. We verify on the website a consumer has the original 14-days to decide if they wish to continue with the item or discontinueThe 14-days are not offered for consumer's to see resultsWe do recommend using for two to three months for the best resultsHowever, the 14-days offered can be sufficient time for a consumer to decide if they like or cannot take the productThe monthly membership is offered for consumers who do wish to continue with the item

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, Louise Flynn La Creme said they have credited my account for $43.82. The total amount of the charge to my account is $On 5/when I made my call to them they credited my account for 43.82, 50% which they said was all they would refund.I am objecting to the fact that they are not refunding all the of the unauthorized chargeNow they say they have refunded the $43.82, which must refer to the 5/credit because as of today there is no addiitional refundThey are not truthful when they say they always include terms with delivery because I received nothing of the kindLooking at the La Creme website I see other complaints, and as a matter of record, they use the advertising slogan used by Stryvectin, "Better than Botox." They are not running an ethical business in my opinion. *** ***

At La Crème Skin Care, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 4/4/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/19/as explained in the terms and conditions which they agreed toThe consumer was billed and shipped their next day supply on 5/19/The consumer contacted La Crème Skin Care on 5/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account

Per the previous response our company sent, the csutomer has already been refunded in fullThere are no further charges associated with the account that we can refundThe charge of $as well as $have both been refunded as of 6/16/

At La Crème Skin Care, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 4/27/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/12/and again on 6/11/2015, as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 6/19/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent attempted to refund the amount of $that day but was unsuccessfulAs compensation, we mailed out a physical check made out for the requested refund of $on 7/24/with a USPS tracking number of ***All tracking information proves a successful delivery.
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 04/15/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 04/30/as explained in the terms and conditions for which they agreed toThe consumer contacted our company by e-mail on 05/04/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThere was no reply to the e-mail confirming the terms and conditionsThe account was considered closedAs we are fully invested in customer service, and we are now notified of the customer's dissatisfaction, we will issue the full refund of $from 04/30/The refund will take three to seven business days to credit back

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to
return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 08/19/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 09/03/as explained in the terms and conditions for which they agreed toThe monthly membership recurred for this product on 10/03/and 11/02/at the full retail price of $per bottleThe consumer finally contacted our company on 11/10/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the e-mail the consumer sent, there was a partial refund of $issued onto the charge of $from 11/02/The consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backThe consumer did not respond back to the e-mail support team for further assistance.
We have refunded the remainder of the amount due to this complaint a total of $262.89, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details./

LA creme is a scam, it appears impossible cancel weekly charges to my account I have made attempts, their scam is well developed and confusing by design The second time I was charged for the cream and called and complained they tried to say I only cancelled previously "for one product only" WRONGThat is the scam They maintain that the new products they keep charging for with similar names "were not cancelled" So after much back and forth and their attempt to negotiate "again" another settlement, I finally threatened to contact the Revdex.com and make negative reviews online, then finally (after being put on hold) agreed to send a "full" refund for the second charge (we did not receive the product thank goodness this time)
However, not only did we NOT get the full refund of $dollars, (supposed to be 3-5) as agreed complete with a confirmation #; one week after the second complaint and 2nd cancellation attempt, they deducted my account again for $and when we called they were nasty to my wife and said the "new" charge was not showing on her account and didn't know what she was talking about
So I called back, and they said they would resubmit the 2nd refund and gave me a new confirmation #, and again said we would get it in 3-day But when asked about the 3rd charge the person acted like he did not know what I was talking about and tried using the confusion technique by repeating an repeating about the previous refunds, I finally stated I was contacting the Revdex.com and other websites to complain, he put me on hold for minutes and when he returned said something vague about refunding, and hung up when I tried to get clarification
For the record, we did get the first partial refund because they will probably make a big point about actually sending a refund, But I need more refunds and for this automatic account debiting to STOP I would never recommend anyone to get suckered into this business scam

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellation. The days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
We have refunded the remainder of the amount prior to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-###-###-#### and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-###-###-#### or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also
contact customer service to notify a request for cancellationThe days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the orderIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 2/05/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 2/20/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 4/30/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.
We have refunded the requested amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. If you would like to avoid being billed for the product, you will need to return the product postmarked no later than 7/25/

This is a total rip off - I wanted to try so I signed up for the day free trial
They took ten days to send the product, I tried it for five, sent them an e mail stating I was returning the product and they said too late - they had already charged my account because the THE FREE TRIAL STARTS WHEN YOU PLACE THE ORDER!!!!!!

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to
return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 09/09/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 09/23/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 09/25/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.
We have issued the full refund of $as a courtesy, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At La Creme Skin Care, every customer is given the option to try their first day supply without charge for the first
days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 10/30/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 11/14/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 11/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account.
We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details