La Creme Skin Care

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 01/05/This is when they paid the initial $and this began the day trial period to sample from the initial day supplyWe tracked this package and show it was successfully delivered within their trial period by ups.com on 01/15/15: [redacted] We attempted to charge their account for the item on 01/20/as per the terms and conditions of the trialHowever, the charge declined and the consumer was given a three day courtesy extensionHer final charge was applied on 01/23/for the retail price of $She did in fact contact us on 01/22/by e-mail to cancel the accountShe was notified she had contacted us by our terms and conditions and we issued a full refund of $immediately on 01/25/We apologize for the delay in her e-mail response, and hope this can resolve her complaint As a further courtesy, even though we can track the package and see it delivered successfully, we have issued the refund of $shipping and handling back onto her cardThis will be a total credit of $back onto her account for the La Creme Skin Care order

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also... contact customer service to notify a request for cancellation. The 14 days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. Order Date/Time Order ID Product Name Order Amount Campaign ID Campaign Name Transaction Status 06/03/2014 02:26pm [redacted] La Creme Skin Care 14 Day Trial Offer $4.95 186 La Creme Skin Care Trial Shipped 06/18/2014 06:35am [redacted] La Creme Skin Care Trial Rebill $87.63 186 La Creme Skin Care Trial Approved 07/18/2014 05:03am [redacted] La Creme Skin Care Trial Monthly $87.63 186 La Creme Skin Care Trial Void/Refunded The amount of time it takes for a refund to process depends on your bank. What we show is the account has been refunded $87.63 Trans-ID: [redacted] on 7/18/14. Generally it takes 3-7 business days for a refund to process, depending on your bank. If the charge has been processed on to a credit card it can take up to 30 days from the date of the issued credit.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved, however what kind of a cosmetic company requires a page 'Terms & Conditions, recorded phone calls and absolutely no interest in feedback on their product? why do they advertise a day free trial beginning when the shipping fee is paid, yet it takes 5-business days to arrive? not a cosmetic or skin care company at all but strictly a money making operationThese are lousy products hawked by sophisticated scammers Regards, [redacted]

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf you were speaking to a sales representative, they would not be able to place an order without first reviewing the product, and your total purchaseOur representatives only contact customers who have previously shown interest in our products and try to assist you by adjusting the cost, however there is never a "free" bottle offeredOur terms state you must pay a shipping and handling fee of $for us to send you a full day supply of La CremeWe ship the product the day after you place your order, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafter.Due to this order being placed by a representative, the customer was never billed $87.63, therefore she will not be refunded in that amountAs per the response provided in our email correspondence, the customer was only billed $47.33, a 46% discountWe have refunded this amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 7/11/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 7/26/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 10/26/with a request for a refundThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe customer service representative explained that the customer was well out of the time period to return the product and the call endedThe customer called back the same day and spoke to another representative who again, explained to the customer she ordered in July and it was now October and we could not refundCustomer acknowledged the information and ended the call As a courtesy only, due to this complaint, we have refunded the remainder of the amount, $87.63, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our full terms and conditions for more details

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 3/18/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 4/02/as explained in the terms and conditions which they agreed toOnce again, there was no notification of a request for cancellation so the customer was automatically billed for another day supply on 5/02/as agreed uponThe consumer contacted La Crème Skin Care on 5/04/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We have refunded the initial charge from 4/02/for $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 3/6/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 3/21/as explained in the terms and conditions which they agreed toThe consumer was billed for their 2nd and 3rd shipments on 4/20/and 5/20/The consumer contacted BellaLabs on 5/29/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe have refunded the charge of $(April billing), due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for your assistance Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [redacted] If a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 1/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/1/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 2/2/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email We have refunded the amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonThe refund will take 3-business days to processPlease refer to our website, [redacted] or [redacted] /main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at [redacted] and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at [redacted] during business hours (Monday-Friday, 8am-4pm PST) or email us at [redacted] Please read our terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productWe also send a terms card inside of the packageThe consumer placed the order on 04/10/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 04/25/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 04/25/and left a voice message.One of our customer service agents called the customer back, and as a courtesy issued a full refund of the $The consumer would have received an e-mail confirmation of the cancellation and refundThe refund will take three to seven business days to credit backAs a courtesy, we will issue a refund for the $shipping charge as wellThe refund takes 3-business days to process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

At La Crème Skin Care, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on [redacted] , the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on [redacted] where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product The customer placed the order on 2/06/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/21/as explained in the terms and conditions which they agreed toAs there was no notification of a request for cancellation after the trial period, the customer was automatically billed for another day supply on 3/23/as explained in the terms and conditions which they agreed toThe consumer then contacted La Crème Skin Care on 4/03/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account We have refunded the amount of $due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, [redacted] or [redacted] /main/index.php Below is a brief explanation of our terms and conditions: Terms and Conditions You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At La Crème every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product The consumer placed the order on 06/24/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 07/09/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 08/20/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation We have refunded the charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions Terms & Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 04/04/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 04/19/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 04/23/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe call ended amicably and the account was considered completely closedAs we are fully invested in customer service we will issue the full refund of $applied on 04/19/The refund will take three to seven business days to process and the consumer will receive an e-mail confirmation to verify thisAlthough the consumer visited our website and agreed to the terms, we will make this exception

[redacted] placed an order on 07/29/for our 14-day trial of a 30-day product supply of the La Creme SkincareThe last change we made to her account was on 07/31/regarding her trial periodShe asked to cancel, and to receive no further contactWe cancelled the trial and as a courtesy, refunded the $charge back onto her accountWe have not replied since, as was her wishWe apologize for any confusion, and hope this clears up the accountRefunds usually take three to seven business days to creditIf she has any further questions or concerns, she is free to contact us directly regarding her account

[redacted] [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is as they stated regarding not charging me the $some dollars The Company starts their day trial on the date the consumer 1st contacts the company It takes days to get the product The consumer has days to try the product but the consumer isn't supposed to see any improvement for days Go figure??? I suggest the Company allow the consumer days to try the product from date of receipt Also they should put their criteria up front in full size print instead of hiding in tiny print This case can be closed Regards, [redacted]

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product We have refunded the charge due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websitehttps://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions Terms & Conditions: You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-###-###-#### and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-###-###-#### or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

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We have fully refunded you in the amount of $The refund was credited back onto your cardWe simply verified the products are from two separate companies, and that cancelling with one, does not necessarily cancel with the otherOur terms and conditions are provided on the website before you place the order