La Creme Skin Care

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to...

return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
The consumer placed the order on 8/30/14. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 9/14/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 9/18/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. 
 
We have refunded the $87.63 amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. [redacted] ** [redacted] and below is a brief explanation of our terms and conditions. 
 
 
Terms & Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Creme Skin Care. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if La Creme Skin Care is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]I had already returned the unused portion by US mail after speaking with the representative about the cancellation.  The call may have been reviewed with the representative, but I never heard the info about the unused portion being returned.  In addition, I was responding to the initial offer which was for a 30 day free trial.  This was part of the problem.  According to the representative that I spoke with, the 30 day free trial was no longer available even though it was still showing up on the Internet.  I will not be doing any business with this company in the future.

At La Creme Skin Care, every customer is given the option to try their first 30 day supply without charge for the first 14...

days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 11/13/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 11/28/2015 as explained in the terms and conditions which they agreed to. The consumer contacted La Crème Skin Care on 12/02/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $43.80 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. 
We have refunded the remainder of the amount, $43.83, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our full terms and conditions for more details.

How can so many people be wrong?.I wish I would of read these complains before I got sucked in.Same thing happen to me as explained in all the reviews.Belle labs did give me a credit but lacreme offered nothing.They are very trained in the come backs especially the one that your 14 day trial begins on the day your produce is shipped .Get real. How can they sleep at night?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved, however what kind of a cosmetic company requires a 4 page 'Terms & Conditions, recorded phone calls and absolutely no interest in feedback on their product? why do they advertise a 14 day free trial beginning when the shipping fee is paid,  yet it takes 5-7 business days to arrive? not a cosmetic or skin care company at all but strictly a money making operation. These are lousy products hawked by sophisticated scammers.
Regards,
[redacted]

The consumer placed the order on 11/25/14 for a 30-day product supply on a trial period basis. The consumer made no attempt to contact us within his trial period, and on 12/10/14 he was charged the full retail...

price of $87.63 for the 30-day product supply he had received. The consumer finally contacted our company on 12/15/14 with a request for cancellation by voice mail. Their call was returned. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. As we are fully invested in customer service, we have issued a refund of $87.63 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Please refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/m...⇄ below is a brief explanation of our terms and conditions. 
Terms & Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Creme Skin Care. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if La Creme Skin Care is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Today 7/27/2015 I received only ONE of the TWO refunds from La Creme via USPS Priority Mail for $87.63.  I expect another refund check to be mailed to my home from La Creme as promised.
A PDF of each email is attached.
]
Regards,
[redacted]

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to...

return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
 
The consumer placed the order on 07/29/14. This is when they paid the initial $3.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 08/29/14 as explained in the terms and conditions for which they agreed to. The consumer contacted our company on 09/02/14 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent issued a partial refund of $21.90 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. The refund will take three to seven business days to credit back. 
 
We have refunded the remainder of the amount, $65.73 due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We also were unable to locate any call records with the consumer asking to cancel within the trial period. We state the terms and conditions clearly, and send a synopsis attached to every package. Please refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/m...⇄ below is a brief explanation of our terms and conditions. 
 
 
Terms & Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Creme Skin Care. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if La Creme Skin Care is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also...

contact customer service to notify a request for cancellation. The 14 days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
Order Date/Time
Order ID
Product Name
Order Amount
Campaign ID
Campaign Name
Transaction Status
06/03/2014 02:26pm
[redacted]
La Creme Skin Care 14 Day Trial Offer
$4.95  
186
La Creme Skin Care Trial
Shipped
06/18/2014 06:35am
[redacted]
La Creme Skin Care Trial Rebill
$87.63  
186
La Creme Skin Care Trial
Approved
07/18/2014 05:03am
[redacted]
La Creme Skin Care Trial Monthly
$87.63  
186
La Creme Skin Care Trial
Void/Refunded
The amount of time it takes for a refund to process depends on your bank. What we show is the account has been refunded $87.63 Trans-ID: [redacted] on 7/18/14. Generally it takes 3-7 business days for a refund to process, depending on your bank. If the charge has been processed on to a credit card it can take up to 30 days from the date of the issued credit.

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial period, if the customer is...

unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. The 14 days are from the original order date as we explain in the terms and conditions the customer agrees to when originally placing the order. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 7/17/13. This is when they paid the initial $4.95 and this began the 14 day trial period to sample from the initial 30 day supply. Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the 30 day supply on 8/01/13 as explained in the terms and conditions which they agreed to. The consumer contacted our company on 8/04/13 with a request for cancellation. The account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation. Based on the nature of the call, the customer service agent refunded half of the charge of $87.63 on that same day. The consumer would have received an e-mail confirmation of the cancellation and refund. 
We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly, and send a synopsis attached to every package. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions. 
Terms & Conditions:
You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Creme Skin Care. We ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday). You will have 14 days from your original order date to see if La Creme Skin Care is right for you. If you are unhappy with the product at any time during those 14 days, you must call us at ###-###-#### and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing we will bill you $87.63 for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $87.63. To cancel automatic delivery and billing, call us at ###-###-#### or email us during normal business hours: Mon - Fri, 8am - 4pm Pacific Time. Please read our terms and conditions for more details.

At La Crème Skin Care, every customer is given the option to try their first 30 day supply...

without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on [redacted], the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on [redacted] where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. 
The customer placed the order on 2/06/2015. This is when they paid the initial $3.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 2/21/2015 as explained in the terms and conditions which they agreed to. As there was no notification of a request for cancellation after the trial period, the customer was automatically billed for another 30 day supply on 3/23/2015 as explained in the terms and conditions which they agreed to. The consumer then contacted La Crème Skin Care on 4/03/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. Based on the nature of the call, the customer service agent refunded the amount of $87.63 that day. Once a refund is processed, it takes 3-7 business days for it to be credited back to the customer’s account. 
We have refunded the amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, [redacted] or [redacted]/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details

DO NOT GET INVOLVED WITH THE COMPANY.!!!! I don't know if their product is effective or not because I never even had a chance to use it before I got the SURPRISE CREDIT CARD BILLING for $87.63. Then, when I did call and wait on hold forever, they told me that they would cancel my order and give me a tiny refund immediately as well as send me an email confirming that. It has been two hours and no e-mail. This is a good lesson in fraudulent practices!!!!! I WOULD HAVE NEVER PURCHASED THIS IF I KNEW IT WAS MORE THAN $4.95 for a trial

At La Creme Skin Care, every customer is given the option to try their first 30 day supply without charge for the first 14...

days from original order. During the 14 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 14 days. If the customer keeps their 30 day supply after 14 days from the date of order, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
 
The customer placed the order on 9/26/15. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 10/11/15 as explained in the terms and conditions which they agreed to. The customer was then billed for their next 30 day supply on 11/10/15 for $87.63. The consumer contacted La Crème Skin Care on 11/16/15 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email. 
We have refunded the remainder of the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 14 days from the original order date to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 14 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our full terms and conditions for more details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted] Order # [redacted] was returned via USPS and received at your company (unopened and marked refused) on 12/24/14.   Since the product was returned unopened, I am entitled to a full rebate.  Nothing else will do.  After all, you wouldn't pay for nothing.  Don't expect me to.  Thank you.

At La Creme every customer is given the right to try their first 30 day supply without charge for the first 14 days. After the 14 day trial...

period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their 14 day trial period and also contact customer service to notify a request for cancellation. If the customer keeps their 30 day supply after the 14 days, they are automatically billed for their product on the 15th day and then automatically shipped  and billed a product every 30 days thereafter. The customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their product. The customer has to also click "I agree to the terms and conditions"  twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website  not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. The consumer placed the order on 06/22/14. This is when they paid the initial $1.95 and this began the 14 day trial period to sample from the initial 30 day supply. On 07/02/14 the account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.  As a courtesy we are refunding the shipping charge of $1.95.  The refund will take three to seven business days to credit back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No where on the package or on the order does it state " If you are unsatisfied please return to La Creme".  Nor does it state anywhere that if you keep the remaining portion you will be charged $44.00! The advertising by La Creme is in conjunction with Bella Lab Face Cream and they mislead the consumer  that all you pay for is the shipping . The order arrived 8 days into the trial period of 14 days!
Regards,
[redacted]

At La Crème Skin Care, every customer is given the option to try their first 30 day supply...

without charge for 10 days after receiving their order. During the 10 days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those 10 days. If the customer keeps their 30 day supply after 10 days from the date of delivery, they are automatically billed for the product and then billed and shipped a new 30 day supply every 30 days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped in. The terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the product. The customer also has to click “I agree to the terms and conditions” twice before the order is processed. If the customer does not click the box to agree with the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. 
The customer placed the order on 4/13/2015. This is when they paid the initial $4.95 for shipping and handling and this began the trial period to sample from the initial 30 day supply they were sent. Since there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the 30 day supply on 4/28/2015 as explained in the terms and conditions which they agreed to. The consumer contacted La Crème Skin Care on 4/29/2015 with a request for cancellation. The account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.  
We have refunded the amount of $87.63 due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their order. We state the terms and conditions clearly, and send a synopsis card with our contact information, with each order. Terms and conditions are located on all ordering websites, and should be read as they are there for a reason. Please refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php.  Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have 10 days from the date you receive your bottle to decide if La Crème Skin Care is right for you. You must pay a shipping and handling fee of $4.95 for us to send you a full 30 day supply of La Crème Skin Care. We ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday). If you are unhappy with the product at any time during those 10 days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the product. If you are satisfied with our product, then do nothing and we will bill you $87.63 for your initial order, and every 30 days thereafter we will send you a new 30 day supply of the product for $87.63. To cancel automatic delivery and billing, please call us at 1-855-464-4015 during normal business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected]. Please read our terms and conditions for more details