La Creme Skin Care

Per the Dr OZ show I ordered a trial La Crem,e Skin Care Day Trial Offer.under $shippingMy My Bank account was charged $
I did not authorize that ChargeI am willing to return the product unused
I feel this is a scammmmm

We have issued the one full refund Mr*** requested of his wife's accountThe monthly membership would have been clear by the fact that the bottles were shipping every thirty daysWe understand if he did not read all of the terms and conditions, which is why there is a synopsis provided on the credit card page to read before processing the orderHe or his wife did not receive a sample, but a full 30-day product supply

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are
to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 09/14/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 09/29/as explained in the terms and conditions for which they agreed toThe monthly membership recurred on 10/29/as there was no attempt made by the consumer to contact our companyThe account was closed due to their bank's investigation and they were sent a confirmation email confirming the cancellationWe did not receive any notification from the consumer they were dissatisfied or wished to cancelThis is the first notice we received in reference to the refunds, apart from the original dispute they processed.
We have refunded the full amount of the two charges of $due to this complaint, a total credit of $We would like to state, if the consumer made an attempt to contact us we would have been happy to assist in the account, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also
contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.The consumer placed their order with a representative as of 4/21/We have reviewed the recorded phone call with the representativeIn the call, the customer service representative verified that it was a 14-day trial of a 30-day product supply, and that if the consumer chose to keep it past their trial period, which the representative stated expired as of 5/14/14, they would be billed in the amount of $The customer service representative also verified that upon contacting La Creme Skin Care for cancellation, they would be provided with further instructions regarding how to cancel if they were cancelling on or before 5/14/Although the consumer was provided this information during their initial call, we have made an exception and are allowing the consumer to keep the product, and are cancelling the account from all further billing and shipping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
P.S The business may want to consider making the 'trial period' aspect of their sales method a bit more clear in their advertising, it would help to cut down on the hundreds of complaints they have against them

At La Crème Skin Care, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 11/26/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/11/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 12/12/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe consumer did not respond to our cancellation confirmationHe instead processed a dispute with his bank for the charge of $on 12/27/This dispute was processed, and we provided all of the necessary terms and conditions on our websiteHe most likely lost the dispute, which is why we have received this complaintHowever, we did not receive any further correspondence from the consumer directly requesting a refundWe have fully refunded the charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the
customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 11/20/This is when they paid the initial $and this began the day trial period to sample from the initial day supplyWe attempted to bill the consumer on 12/5/14, however the charge was declinedSince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 12/8/(2nd attempt at billing) as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 12/10/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe customer service agent refunded the charge of $on 12/12/The consumer would have received an e-mail confirmation of the cancellation and refundAny refunds take 3-business days to process

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied
with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 2/25/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 3/12/as explained in the terms and conditions for which they agreed to.The consumer was then billed for their next shipment on 4/11/The consumer contacted our company on 10/16/with a request for cancellation and a refundThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationAs a courtesy at this time, we have refunded the consumer $43.82, which is 50% of the price that was paid for the second shipment that was sent to himThe refund will take three to seven business days to credit back

At La Crème Skin Care, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 02/23/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 03/10/as explained in the terms and conditions which they agreed toThe consumer contacted La Crème Skin Care on 03/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account.
The full refund was processed when they spoke to our customer service, however we do stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productAs a courtesy we have refunded the shipping charge of *** *** will receive a notification email of her refund and full cancellation of her account

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are to
return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 06/09/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 06/24/as explained in the terms and conditions for which they agreed toThe account recurred every thirty days on 07/24/and 08/23/We do not show any attempt to contact us to cancel whether in the 14-day trial period, or throughout the monthly membershipThis is the first notice we have received that the consumer was dissatisfied with our product.
We have refunded the amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditionsPlease notify the consumer she is responsible to return one item for these three full refunds of $The refund will take three to seven business days to completely credit back onto her card.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

At La Crème Skin Care, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.lacremeskincare.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.lacremeskincare.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.
The customer placed the order on 5/02/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/17/as explained in the terms and conditions which they agreed toAgain, there was no notification of a request for cancellation so the customer was automatically billed for a new day supply on 6/16/as explained. The consumer contacted La Crème Skin Care on 6/19/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account.
We have refunded the remainder of the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.lacremeskincare.com or www.lacremeskincare.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if La Crème Skin Care is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of La Crème Skin CareWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-855-464-4015 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productWe have refunded the requested amount of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php and below is a brief explanation of our terms and conditions.
Terms & Conditions:
You must pay a shipping and handling fee of $for us to send you a full day supply of La Creme Skin CareWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if La Creme Skin Care is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-855-464-4015 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-855-464-4015 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our terms and conditions for more details
We have closed your account and noted that you are returning the productInclude your name, address and Order# on the returnThe address to return the product to is La Creme Skin Care Towne Center Drive #105-553, San Diego, CA Please allow 3-business days for the refund to processThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Does this business wish to have their unopened product returned? If yes, will they accept the return and where should they be returned to address on package is was LaCreme Skin Care* *** *** *** ** *** *** *** ** ***
Thank you,
*** ***

At La Creme every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they are
to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on lacremeskincare.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on lacremeskincare.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 1/14/This is when they paid the initial $(discounted shipping) and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 1/29/as explained in the terms and conditions for which they agreed toThe consumer has not attempted to contact our company with a request for cancellationThe account has now been canceled as instructed and the consumer has been sent a confirmation email confirming the cancellationDue to the nature of this complaint, we have refunded the charge of $back to the consumerThe refund will take three to seven business days to credit back.
We have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packagePlease refer to our website. https://lacremeskincare.com/ or http://https://lacremeskincare.com/main/index.php

We are affiliated with Bellalabs by advertising, however we do not have access to their information in regards to accessing their accountsWe have located your La Creme Skin Care account, and show you have been charged the monthly membership of La Creme Skin Care at the retail price of $
There have been full charges of $applied to your account since August We show the last approved charge was applied 10/31/You contacted our company on 11/17/14, and accepted all charges, but requested to return October's last bottleThis was honored, and one full refund of $was credited back onto your cardYou accepted all of this information in a recorded phone call and closed the account from all further billing and ship***There was no further notice provided to customer service that you were dissatisfied with the charges, and we considered the account completely closed.
However, we are fully invested in customer service and will honor the request for the refund of the three other charges of $87.63, a total of $We were able to issue another credit of $back onto the original card, which will be a credit of $back onto the cardWe will issue the remaining amount of $for the original two charges of $through checkWe are sending this check through the mail to: ** *** *** *** ** ***If the consumer has any other questions or concerns, please notify her to contact us directly regarding the check that will be en route to her soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10588003, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">So far, I have twice emailed and called Bella Labs and La CremeYesterday, when I talked to Bella Labs customer service, they told me that they would refund the $amountsHowever, per my today banking records, they have only refunded me $once
Regards,
[redacted]