LadyBoss Reviews (%countItem)
LadyBoss Rating
Address: 10010 Indian School Rd NE, Albuquerque, New Mexico, United States, 87112-3175
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The support team has gone above and beyond every time I’ve had a question or issue! They may take a little time but always get back to you and are very helpful.
Hey Hayden, Thank you for taking the time to provide us feedback! We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We believe the program has the potential to save lives and we will continue to improve so we can better achieve our mission. Keep up the hard work! You are so worth it! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
I love all the amazing recipes and exercise routine. I can't wait to continue the Lady Boss Lifestyle.
Hey Elizabeth,
Thank you so much for taking the time to provide feedback! We are excited that you have been loving all aspects of the LadyBoss Lifestyle as we truly believe it will change lives. I am so proud of you for your hard work and dedication to utilize the tools we have worked so hard to provide. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories!
Wishing you the best,
Demi
Reputation and Community Admin
LadyBoss Weight Loss
I had a problem with the fuel that I ordered (I ordered 2 at a time). The second container tasted really bad, but it was outside the 30 days to return it. I feel like Madison when above to help me and work with me.
Hey Mindy, Thank you so much for taking the time to provide us feedback. I'm glad we were able to work with you to make it right. Kaelin and her team are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Keep up the hard work LadyBoss! You are so worth it! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Hey Mindy, Thank you so much for taking the time to provide us feedback. I'm glad we were able to work with you to make it right. Kaelin and her team are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Keep up the hard work LadyBoss! You are so worth it! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
The customer service to resolve my question was quick and very satisfactory. Lady boss and of course the lady boss support team took care of the customers regardless of product current availability they made sure that I was going to receive a bundle even though it was sold out during the promotional period. This company knows how to take care of their customers.
Hey Jennifer, Thank you so much for taking the time to share your experience with us! We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. I am so glad we were able to still find a way to make it right. We value each and one of you LadyBosses and will always continue to improve so we can better achieve our mission. Keep up the hard work! You are so worth it! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Hey Jennifer, Thank you so much for taking the time to share your experience with us! We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. I am so glad we were able to still find a way to make it right. We value each and one of you LadyBosses and will always continue to improve so we can better achieve our mission. Keep up the hard work! You are so worth it! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Very up beat and positive! We tailored a plan perfect for me.
Hey Irene, Thank you for taking the time to provide us feedback! We designed the program to be a step by step guide to creating small shifts in your life that result in MASSIVE changes; setting you up for success to live a happier and healthier lifestyle. Kaelin and her team are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Hey Irene, Thank you for taking the time to provide us feedback! We designed the program to be a step by step guide to creating small shifts in your life that result in MASSIVE changes; setting you up for success to live a happier and healthier lifestyle. Kaelin and her team are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Always, helpful, cheerful, and I'm more than pleased with customer service. Y'all are promoting health not just product.
Hey Pamela, Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. The Support Team is 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. We are so excited that you have been loving all aspects and services of LadyBoss! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're so worth it! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Natalie was wonderful. I can’t wait to start this journey.
Hey Kelci, Thank you so much for sharing your experience with us! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited for you to begin and become a part of the Community! We can't wait to hear about your LadyBoss journey and to celebrate all of your victories! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Hey Kelci, Thank you so much for sharing your experience with us! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited for you to begin and become a part of the Community! We can't wait to hear about your LadyBoss journey and to celebrate all of your victories! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Terrible trying to get a hold of people I canceled my subscription before my product shipped because I have a new baby and financially this month I cant afford it they shipped it after I cancelled and said I have to wait up to 14 days to get a refund and I have to ship it back!!! I sent a cancellation before they shipped it they shipped anyways terrible service you got my email asking for the refund for the month before you shipped it thanks ladyboss I might love your shakes but I will never use you again because of this reason!!!
Hey Mary, Thank you so much for reaching out today and for allowing us to make this right. I am so sorry for the inconvenience you have experienced. Looking into this further, I see that we did not receive your request to cancel before the product was scheduled to ship. The order was unable to charge on the scheduled date of October 3rd but was able to successfully charge on 10/16/19 at 10:30 pm. Unfortunately, we did not receive the request to cancel your subscription until later that day at 11:21 pm. We apologize for not being able to catch this in time of the product being shipped from our warehouse. As of today, we have refunded you $49.26 and ask that you keep the Bag of LEAN on us. Please allow 3-10 business days for the funds to reflect your account. We absolutely adore the picture of your new baby. Congratulations! Please let us know if there is anything else we can do to restore your faith in LadyBoss! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
Hey Mary, Thank you so much for reaching out today and for allowing us to make this right. I am so sorry for the inconvenience you have experienced. Looking into this further, I see that we did not receive your request to cancel before the product was scheduled to ship. The order was unable to charge on the scheduled date of October 3rd but was able to successfully charge on 10/16/19 at 10:30 pm. Unfortunately, we did not receive the request to cancel your subscription until later that day at 11:21 pm. We apologize for not being able to catch this in time of the product being shipped from our warehouse. As of today, we have refunded you $49.26 and ask that you keep the Bag of LEAN on us. Please allow 3-10 business days for the funds to reflect your account. We absolutely adore the picture of your new baby. Congratulations! Please let us know if there is anything else we can do to restore your faith in LadyBoss! Wishing you the best, Demi Reputation and Community Admin LadyBoss Weight Loss
While the concept is nice, their customer service is horrible. No phone number to speak to anyone. Calls you multiple times until you answer. Convinces you this $197 package is an amazing deal. Set up a possible arrangement for 9/20/19 and then never hear back from them. No call verifying if you were still interested, no email.. nothing. And now they refuse to refund my money. Mind you their “free” stuff with this $197 deal is the exact same things you get when you pay $1 for the fb challenge. I want my $197 back
Hi Kimberly, I’m so sorry this is the experience you had! I looked into this further and see that you spoke to Kelly on August 19th and confirmed twice to schedule a payment for our Unlimited Access to process on September 20th for $197. I see that you emailed for the first time on 9/20/2019 8:20 AM, requesting a refund for Unlimited Access Membership. Stacy responded at 12:30 PM “Our Unlimited Access membership is non-refundable because it was a one-time payment. From our perspective, it's based on access, not utilization. So while you maybe won't use the program, this (unfortunately) isn't something we know.” Later that day, 9/20/19 3:22 PM Lauren Shlee called to resolve this and suggested that you speak with support regarding a refund. Unfortunately, because the Support Team did not receive an email request to cancel before 9/20, they were unable to process a refund. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss! You can always reach Support at 877-246-0781 M-F 10am-4pm MST. Thank you, Demi M. LadyBoss Support Team
I was sold LadyBoss labs on the phone which were supposed to make me lose weight. I took them once and experienced a cocaine-like high keeping me awake for 2 days straight. I contacted the company and returned them within the 30 day window. They kept the products and refused to issue a refund.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 9/18/2019 9:05 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show that we accept 100% responsibility for this complaint.
On 9/19/2019 1:15 PM we emailed the customer explaining that there had been a misunderstanding of when her order was received making it appear that she was out of the 30-day window. Our return policy does state that "We can refund you for a return as long as it is within the 30-day window of you receiving the order!". We see that she received the order on 8/16/19 and returned the product to us on 9/13/19 which is well within the 30-day window. As of 9/19/19 we have refunded $*** for the 2 Transformation Systems and ask that she keep the LEAN on us! Please allow 3-10 business days for the funds to appear in the account.
On 8/8/19 *** purchased 2 LadyBoss Transformation Systems (LABS) and received them on 8/16/19.
On 9/9/2019 11:57 PM *** emailed for the first time stating, “Hello, I just started the supplements yesterday and it is 2 AM and my heart has been pounding since lunchtime yesterday. I don’t think these are for me. I can’t sleep, even though I took REST and did yoga last night. I literally feel like I’ve been doing speedballs all day/night. I would like to return these please. I am not going to be able to function at work like this. I believe they were delivered on 8/17, so I should be well within 30 days. Please advise if I can keep the Lean and just return the supplements, or if I would need to return everything. Sent from my iPhone.”
On 9/10/19 10:45 AM K responded stating, “Hey Girl! We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) If you refuse shipment, it will be minus shipping and handling. We will issue a refund and/or contact you once the items are received. LadyBoss Weight Loss *** US I have copied our return policy below for you: *** LadyBoss Weight Loss help.ladyboss.com”
On 9/16/19 7:25 AM *** emailed, “UPSP Tracking number *** was delivered on Saturday, Sept 14. (they also tried last Friday but no one was there. Thanks!
***”
On 9/16/2019 7:40 AM *** emailed, “Hello, Can you tell me what subscriptions have been added to my account? I was happily surprised to receive another Bag of LEAN, but was unaware I had been added to any type of recurring plan. I would like to keep the LEAN, but I just want to make sure nothing else has been automatically added without my knowledge as I have tried the supplements and they did not agree with me. Thank you! PS - can you tell me how much the personal trainers cost? ***”
On 9/16/2019 3:19 PM S replied, “Hey ***, Thanks for reaching out. You are subscribed to LEAN 1 bag. :) I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can absolutely take care of your cancellation request, but please know that we also have these options available so you won’t have to forfeit your amazing LABS CLUB benefits! We can pause your LABS Membership! Need to take a month off? Use the link below to pause your LABS subscription for up to 30 days at a time. There is no limit to how often you can re-submit a pause request! ;-) *** We can customize your LABS Membership!
Do you love some products, but not all that comes in the Transformation System? You can create a customized 5-piece Transformation System subscription that includes only the products you want to receive each month. Use the link below to create your own Transformation System today! *** We can upgrade or downgrade your monthly shipments! Do you have too much of one thing and need to make a switch this month? Want to try out a different product and keep your amazing discount? Use the link below to swap out your monthly subscription for a new one! *** The choice is entirely yours, we just want you to have options! If you'd still like to cancel your monthly LABS Membership, please fill out this quick, required form to confirm your cancellation request: If you have the Transformation System, please use this link:*** If you have an individual item subscription, please use this link *** Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date. You can learn more about our personal trainers here: ***Keep on shinin'. <3 S LadyBoss Weight Loss help.ladyboss.com”
On 9/16/19 7:56 PM *** responded stating, “ Yes, if someone subscribed me to labs, please cancel immediately as I did not authorize that. I will fill out the form. Something in them made me very sick. I will keep the LEAN subscription though... even though I had no idea I was subscribed to that either... I love Ladyboss and am enjoying the challenges, but you guys should really be more transparent and not start subscriptions w/o authorization. Sent from my iPhone”
On 9/17/2019 8:42 AM K responded, “Hey ***! Thanks for reaching out :) It can take up to 14 business days to process a return once your items are received. As long as you included a note with your information, we will be sure to get this taken care of. K LadyBoss Weight Loss Help.ladyboss.com”
On 9/17/19 8:49 AM S replied, “Hey ***, You are only subscribed to LEAN and don't have any other subscriptions. :) Keep on shinin'. <3 S LadyBoss Weight Loss”
On 9/17/19 4:27 PM believing that the 30-day window began on 8/8/19 when the order was created rather than 8/16/19 when ***’s order was received, C emailed *** stating, “Hi ***, I just wanted to let you know that we received your returned August shipment on 9/14/19. After review, we are unable to issue a refund for the order, as it is outside our 30 day return policy for LABS Club Shipments. I apologize for any inconvenience this may cause and we thank you for your patience and understanding. Thank you, C LadyBoss Weight Loss Help.ladyboss.com”
On 9/17/19 4:52 PM *** replied, “Wrong. I received it on August 16. UPSP tried to deliver on Friday September 13. That is 28 days. No one was there to accept it, so they redelivered on August 14. That is 29 days. I do t think you want to lose a lifelong customer and have a claim put in over this. Please have a manager call me immediately. *** Sent from my iPhone”
On 9/17/19 5:02 PM *** then emailed stating,”After further consideration, please cancel my LEAN as well. I planned to be a lifelong customer, but after being scammed on LABS, I no longer feel comfortable doing business with your company. Please confirm when the cancellation is complete. Sent from my iPhone”
On 9/18/2019 9:05 AM we then received notice of ***’s Revdex.com Complaint requesting the refund for product that she did return well within the 30-day window.
On 9/18/2019 10:34 AM R emailed the customer with the confirmation stating,”Hi ***, Thank you for contacting us. As requested I have Canceled your subscription of Lean. If you have any further questions or concerns, feel free to reach LadyBoss Support by calling us at ***. Our office hours are from 10 am to 4 pm MST, Monday through Friday. Of course, you can always email us 24/7 at *** Thank You, R LadyBoss Weight Loss Help.ladyboss.com”
On 9/19/2019 1:15 PM once becoming aware of the situation, D emailed the customer to resolve the issue stating, “Hello ***, I wanted to reach out regarding the Revdex.com complaint you filed on 9/18. Before responding to the Revdex.com, I would like to apologize and make sure we have resolved the issue. Looking into this further, I see that we are 100% responsible for the issue as there seems to have been a misunderstanding. Our return policy does state that "We can refund you for a return as long as it is within the 30-day window of you receiving the order!". I see that you received the order on 8/16/19 and returned the product to us on 9/13/19 which is well within the 30-day window. As of today, I have refunded $*** for the 2 Transformation Systems and ask that you keep the LEAN on us! Please allow 3-10 business days for the funds to appear in your account. We do hope this resolution satisfies your desired outcome. If so, please mark "resolved" once noticed by the Revdex.com of our response. We value your concern and sincerely apologize for this experience. Thank you so much for reaching out and allowing us to make this right! Please let us know if there is anything else we can do to restore your faith in LadyBoss! Thank you, D Reputation and Community Admin LadyBoss Weight Loss”
On 9/19/19 *** responded, “Thank you! I was really upset because I wanted to be a lifer, and it felt like I was being scammed! Once I see the credit, I will withdraw the complaint or whatever I have to do! Sent from my iPhone”
We accept 100% responsibility for this complaint and on 9/19/2019 1:15 PM we emailed the customer explaining that there had been a mistake. There was confusion on our side believing that the 30-day window began on 8/8/19 when the order her was created rather than 8/16/19 when her order was received. Our return policy does state that "We can refund you for a return as long as it is within the 30-day window of you receiving the order!". We see that she received the order on 8/16/19 and returned the product to us on 9/13/19 which is well within the 30-day window. As of 9/19/19 we have refunded $*** for the 2 Transformation Systems and ask that she keep the LEAN on us! Please allow 3-10 business days for the funds to appear in your account. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I ordered Lady Boss in July as a ONE TIME ORDER. I got a call from someone at Lady Boss trying to sell me more stuff and I told her NO, I wanted to try the shakes before I ordered again and I would call if I was interested in ordering anything further. August 21, 2019 my card was charged again for $*** from Lady Boss for something I never ordered or AUTHORIZED!! I've left messages & NO one has called back. This company is a complete SCAM! I want my money back!
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 9/12/2019 1:08 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer.
On 9/12/2019 we emailed the customer explaining that upon checkout of her order for LadyBoss LABS, she selected to join our CLUB Membership which renews every 30 days. We understand this may happen by mistake causing the unexpected charge to her account. On 9/12/19 we cancelled the customer’s LadyBoss LEAN Subscription. On 9/13/19 we have also refunded $*** and ask that she keep the Bag of LEAN on us! Please allow 3-10 business days for the funds to reflect the account.
On 7/20/2019 *** purchased the LadyBoss LEAN 1-Bag Subscription.
On 9/11/19 6:09 PM *** left a voicemail for the first time stating that she was shipped another order in August that wasn't authorized.
On 9/12/19 11:36 AM N Cancelled the Subscription and emailed in response to the voicemail stating, “Hey ***, I'm sorry you received an unexpected delivery! This is your monthly LABS Membership order. We can definitely help you out here. Upon checkout of your order for LadyBoss LABS, you elected to join our CLUB Membership which renews every 30 days. This was an optional upgrade you made to your order by clicking an agreement box, below that button where everything was explained in great detail :) I have canceled your Subscription so you will not receive any future charges or shipments. You can return your most recent unopened shipment for a refund. RETURN: To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received. LadyBoss Weight Loss *** US I have copied our return policy below for you: *** N LadyBoss Weight Loss help.ladyboss.com”
On 9/12/19 1:08 PM we then received notice of ***’s Revdex.com complaint.
On 9/13/2019 1:37 PM D refunded the customer $*** and reached out in regards to the complaint stating, “ Hello ***, I wanted to reach out regarding the Revdex.com complaint you filed on 9/12. Before responding to the Revdex.com, I would like to apologize and make sure we have resolved the issue. It seems upon checkout of your order for LadyBoss LABS, you selected to join our CLUB Membership which renews every 30 days. We understand this may happen by mistake causing the unexpected charge to your account. After receiving your voicemail on 9/11/19, N emailed the following day letting you know that we have canceled your subscription. As of today, I have also refunded $*** and ask that you keep the Bag of LEAN on us! Please allow 3-10 business days for the funds to appear in your account. We do hope this resolution satisfies your desired outcome resulting in the removal or edit of your Revdex.com Complaint. We value your concern and sincerely apologize for this inconvenience you have experienced. Thank you so much for reaching out and allowing us to make this right! Please let us know if there is anything else we can do to restore your faith in LadyBoss! Thank you, D *** Reputation and Community Admin”
On 9/13/2019 2:53 PM *** replied, “Thank you, for resolving this matter. I will advise the Revdex.com that this issue is resolved. ***”
On 9/13/19 5:07 PM *** then notified the Revdex.com stating, “I received the email below from Lady Boss Lean advising they have cancelled my account and refunded my money. I am satisfied with their response, please withdraw my complaint....Thank you, ***”
We emailed the customer explaining that upon checkout of her order for LadyBoss LABS, she selected to join our CLUB Membership which renews every 30 days. We understand this may happen by mistake causing the unexpected charge to her account. On 9/12/19 we cancelled the customer’s LadyBoss LEAN Subscription. On 9/13/19 we have also refunded $*** and ask that she keep the Bag of LEAN on us! Please allow 3-10 business days for the funds to reflect the account. Thank you!
I truly believe that when the program started up it was a great program. There are a handful of some pretty amazing women that work at LadyBoss, but the company has gotten greedy. They oversell all they have to offer, in the coaching program you absolutely do not get what you paid for. You’re promised monthly momentum conferences with Kaelin Poulin, she’s hosted like 25% of them over the past year and one was a video recording from her 2018 Live conference. Your coach has 24 hours to respond to an audio message and there isn’t a back and forth it’s like okay, you got your response now you have to wait another day before I get back to your follow up question. My first coach was super unresponsive, did not help with feedback or listen to what you have repeatedly stated on limitations. YES SOMETIMES THINGS HAPPEN OUTSIDE YOUR CONTROL. Also after having several months with a crappy coach, she quits and we’re realigned under other coaches without any apologies or compensation from the company. The company always reverts back to you’re making up excuses, not trying hard enough. They make changes to their supplements Lean/Recover/Lean and don’t notify customers. They guarantee their coaching program but if you say it doesn’t work for you at the end of your contract, they assume you haven’t done your part and fail to acknowledge any of your concerns. Oh by the way, the coaching program is $5,940 and promises the moon and stars and falls so short. No matter how great and wonderful the coaches are, they are limited to the frequency of how often they contact you because of how many ladies are assigned to them. For $6k you can find a coach much closer who is much more involved.
Moving onto their clothing. Very cute but sizes are never true to size. Majority of the women who purchased their clothes by them because their cute but get them and aren’t able to wear the clothes because they don’t fit well. They hook their customers by the limited numbers of product (brilliant strategy) and play on those impulse shopping tendencies.
They have mystery boxes and once again promise that it will be amazing and you’ll get all this amazing swag, but once you get you box you spent all thins money on you have about $20 worth of useful items and the rest are stickers and tissue paper. Many I know that have been buying their product for a while have stopped purchasing the mystery boxes for this reason.
I loved this company when I first joined but the more it has grown, they less it has focused on quality and supporting clientele/customers.
It is apparent that it is time for the Poulin’s to re-evaluate their company, take an objective look on their product and services and get back to their why. Until they do that I will refrain from giving them anymore of my hard earned cash.
Hey Noelle,
Thank you for taking the time to provide feedback. Kaelin, the Personal Results Coaches, and Support Team are committed to providing the best information, products, and services possible. We are saddened that the LadyBoss Personal Results Coaching program was not what you hoped it would be, but your feedback is valuable in helping us make LadyBoss Lifestyle the best experience possible. We believe the program has the potential to save lives and we will continue to improve so we can better achieve our mission. Please email [email protected] and let us know if there is anything else we can do to restore your faith in LadyBoss and support you on your journey of living your best life. Demi Reputation and Community Admin
I initially joined the Labyboss Challenge in July 2019 (30 day challenge) and absolutely fell in love with the program immediately. Unlike other programs that are more "diet" related or seem sustainable for a period of time, what attracted me was the ability to incorporate the program fundamentals into my life over the course of the rest of my life which was my goal.
I had several experiences with Customer Service representatives and each request was met in a timely fashion, handled without problems and immediately followed up with another e-mail to make sure everything was taken care of to my liking and satisfaction.
I found them to be accommodating and easily accessible.
While it is a new company experiencing exponential popularity I believe they are equipped to keep their customers happy.
Hey Linda, Thank you so much for taking the time to give us your feedback! This is an amazing review and we're so excited you enjoyed the Challenge! We designed the program to be a step by step guide to creating small shifts in your life to create MASSIVE changes; setting you up for success to live a happier and healthier lifestyle. We truly believe the LadyBoss Lifestyle will change so many lives. Kaelin, the Personal Results Coaches, and Support Team are committed to providing the best information, products, and services possible. It makes us so happy to know that you are crushing goals and making this your lifestyle. I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories! Congratulations on CONQUERING the challenge! Keep up the hard work LadyBoss! You are so worth it! Demi M. Reputation and Community Admin
I electronically signed a fitness program that I did not wish to commit to. I originally wanted to inquire information about the program and they tried to up-sell me the entire time and pressured me into signing up for a program that I did not wish to. I was told I needed to sign the contract before I could talk to the coach about the program and if I wanted to do it and they charged me up front before they had a coach picked for me yet, and told me the coaches are fit to my schedule. I tried to cancel the program because it was not what I expected and they told me I could not. I tried to stick with it because I couldn't cancel, but it was not fitting into my schedule and I had a few family medical problems come up making it financially impossible to pay for the program. I emailed them saying I couldn't continue the program and need to stop payments due to my situation. they told me I could not and that I have to pay because the coaches were hired to fit my schedule which has not worked out so far. I don't know how to go about getting out of the contract that I did not really want.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 9/5/2019 6:43 PM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer before the complaint was filed.
On 9/4/2019 we emailed the customer explaining the 12-month contract she signed. On 9/5/2019 once the complaint was filed, both Coaching and Operations departments reached out once more to provide further explanation and assistance. However, with each attempt, they were unable to receive a response.
On 8/15/2019 2:45 PM *** signed up for the LadyBoss Coaching 12-Month Subscription.
On 8/19/2019 8:49 AM *** emailed for the first time requesting, “I really need to talk to someone about my payments for the 1 on 1 coaching and more if someone can please call me at *** I would appreciate it. I work 1030am mountain time today but should be home by 4pm mountian time and have tuesday the 20th off if someone can call me I would really appreciate it. Thank you, ***. ”
On 8/19/19 1:37 PM S responded stating, “Hi ***, Thanks for reaching out, I'll be happy to help. Can you let me know what your billing question is so I'll know whom to send your request to? I may be able to assist you. =) Have a great day, S LadyBoss Billing Specialist”
On 8/20/2019 as requested, we called the customer twice to answer her billing question. Both times that day we were told she was busy and unable to speak with us. At this point we did not receive a response from *** until September 3rd.
On 9/3/2019 10:30 PM *** emailed for the second time, “ I need to talk to someone about canceling my coaching program. Im in a situation where I just cannot afford it like I thought I could. Some family emergencies have come up and I need to financially take care of that and cant if i'm paying for this fitness program. I'm not sure if someone could call me or if I will just get an email back but I prefer a phone call. . *** ”
On 9/4/2019 10:30 PM M replied with the explanation of a contract that was signed, “Hello ***! Thank you for writing into us I am one of the program admins! My name is M I would be happy to help further assist you. I understand how hard it can be to have family things come up. I know it can be so overwhelming and just scary when there are so many things going on. We hear you and completely understand but guess what... You are not going to have to go through all that alone. Coach D is here for you! She is so excited to be here with you on your journey with your health! I know right now putting yourself first is HARD and not always an option. What is different this time and from here on out. You will have so many new tools and resources to be able to do anything life throws your way! I know money can be tight.. but you cannot put a price on your health and happiness! Please remember that you signed the agreement agreeing to the full 12 month term. This is the statement from the contract: In order for this Coaching program to be successful: LadyBoss needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for one year. Because we – LadyBoss, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason, even if you have paid for the entire year up front. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term. Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time (at least 50 of the 52 weeks of the year). You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed. Thank you, Coaching Admin”
At this point we did not receive a response from *** with further questions regarding her 12-Month Coaching Subscription.
On 9/5/2019 we then received notice of her Revdex.com Complaint requesting an explanation of charges.
At this point, both Coaching and Operations departments have reached out to the customer in an attempt to resolve the issue by providing further explanation. However, they were unable to receive a response from the client.
On 9/12/19 D emailed the customer once more stating, “Hello ***, I wanted to reach out and let you know that we have received notification of the Revdex.com Complaint filed on 9/5/2019. I understand your concern and would like to confirm that our Coaching and Operations department have looked into this further. Since the complaint was filed, they have reached out but were unable to receive your response. Your concerns are valid and important to us here at LadyBoss. We will respond to the Revdex.com complaint and hope to resolve the issue for you further in that manner. Please let us know if there is anything else we can do to restore your faith in LadyBoss! Thank you, D *** Reputation and Community Admin LadyBoss Weight Loss”
At this time we have not received any further response from the customer in order to resolve the issue. We do apologize and understand the situation that the customer is experiencing. However, for further explanation, we have all personal results clients sign a contract before becoming a personal results coaching client. Page 1 of the Personal Results Coaching Contract the customer signed states: “Client shall pay the amount (the “Fee”) agreed to above, regardless of whether Client completes the twelve (12) –month Coaching program. Client acknowledges and agrees that the Coaching Services do not include workout gear, gym membership, travel or lodging, or any other goods or services not identified above.” If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term. Please let us know if you have any further questions or concerns regarding these charges. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is still trying to be resolved. They have made me a deal saying I can do the $*** dollar buyout of the $*** that I owe for the 12 month program which is now $*** more that was originally agreed to pay for the 12 month program. I was told $*** buyout with no penalties added. I already paid $*** for one month and wanted to cancel that same month. I told them I will pay the remaining $*** I owe on the $*** buyout since I have already paid the $*** and I was told I owe an additional $*** to that $*** I already paid for a total of $***. I feel very cheated and haven't heard back from M the admit for ladyboss coaching since Wednesday the 19th of September. I sent out another email this morning and am waiting to hear back.
Regards
So you see so many “good reviews” from lady boss customers now that they have a D status well its because they are now offering $25 to their swag store for Revdex.com reviews. How is that ethical? Lady boss has gotten rid of customers from their lady boss group because we have had a difference of opinion. Even if you put it respectfully they will kick you out because you do not “think” like the rest of them. They changed product without informing customers knowing their products is consumed. How shady is it for a company to only have “good” reviews and erase or flag “bad” reviews on others outlets.
I have been using LadyBoss Labs & lifetime member of the trainer which offers all the tools needed to support & guide weight loss. This company is more than just Lean or Labs... It is a support system for women in all aspects of fitness/wellness: recipes, menus, workout programs for at home or at a gym, and most importantly on how we each perceive ourselves. This company gives woman the tools needed to be successful... From our state of mind, nutrition, hydration, support community, etc... Every company that has such rapid growth also has "growing pains" to which affect customers. They have always responded in a timely manner, made corrections without hassle, & even added extra "sparkle" product. I have found over the past year the company has been improving their order/shipping process & notifications. There is no other company like this one that is 100% devoted to women and helping us reach our goals. Every company is out to make profit & this company is no different.
Hey Jo, Thank you for leaving an amazing review! We absolutely love and value the feedback you have provided as well. We truly believe the LadyBoss Lifestyle will change so many lives. Your belief in the LadyBoss Lifestyle is so important to us; Kaelin and the Support Team are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again.We can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. We absolutely love how the program has impacted your life! Keep up the hard work LadyBoss! You are so worth it!
Demi M.
Reputation and Community Admi
I feel deceived. I ordered Lady Boss Lean (sweetened with stevia) many, many times. Then one day and without notice, I started receiving Lady Boss Lean with sucralose. I contacted support and they told me that I could get a refund but I have to pay return shipping. I don't think it is fair that I have to lose money and time for a product that I did not order (pointing to the HUGE ingredient change). I own a business and it is our responsibility as business owners to share these changes with our customers and not make them pay for it. It is a shame. I give 2 starts because I think Lady Boss is a phenomenal business model for women who need help losing weight but they lost 3 stars. Sucralose is not healthy and claiming it is, is false advertising.
Hey Lacey, We are truly saddened that this has been your experience with LadyBoss. We understand the frustration you are feeling about the change in the formula for LEAN. We realize that this is something we should have released to you sooner and sincerely apologize for any inconvenience the change in our formula may have caused you. We have taken your concerns seriously and will dedicate the proper time and resources to announce any new changes that may occur in the future with any of our LABS products. The added ingredients with the large names are the same ingredients as before just named with their scientific name instead of colloquial name. This was done in order to be in compliance with NEW federal regulations. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss! Demi M. Reputation and Community Admin
I was told I can make a return for a refund and which I have yet to receive. I am unable to get in contact with the support team regarding my return. It should have been delivered yesterday 8/26. I paid *** dollars in shipping for this return so I will be very unhappy if this is not resolved and if I do not get refunded.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 8/27/2019 10:15 AM LadyBoss received notice that the customer *** with the registered account *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer before the complaint was filed.
On 08/28/2019 we have refunded $*** for the 6-Bags of LadyBoss LEAN. On 9/2/19 we have also refunded $*** for the bundle of FUEL, REST and BURN as well as $*** for the 2-Bags of LEAN Subscription. This is a total refund of $***; we ask that for each processed refund to please allow 3-10 business days for the funds to appear in the account.
On 8/4/2019 *** signed up for the 2-Bags of LEAN Subscription .On 8/7/19 she cancelled her Subscription and instead purchased the 6-Bags of LadyBoss LEAN. Then on 8/10/19 she purchased the bundle for FUEL, REST and BURN .
On 8/13/2019 12:40 PM *** emailed for the first time, “Good Afternoon, I would like to return 6 of my bags of LadyBoss Lean. My coach advised me to contact you all for my return labels. Unfortunately my stomach doesn’t agree with the Lean and I didn’t realize I was going to end up with so many bags of it. Thank you!”
On 8/13/19 1:06 PM M responded stating, “Hey ***! We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) If you refuse shipment, it will be minus shipping and handling. We will issue a refund and/or contact you once the items are received. LadyBoss Weight Loss *** US I have copied our return policy below for you:*** Never give up LadyBoss! You’re worth it <3 Keep on Sparkling! M LadyBoss Weight Loss help.ladyboss.com”
At this point we did not receive a response from *** until August 22nd.
On 8/22/2019 7:49 AM *** emailed for the second time, “ Good morning!! I shipped out my returns and they should be arriving either Friday or Monday 8/26. When can I expect my refund and is there anything else that I need to do? Thank you”
On 8/22/2019 2:16 PM S replied with an answer of, “Hey ***, Thanks for reaching out :) It can take up to 14 business days to process a return once your items are received. As long as you included a note with your information, we will be sure to get this taken care of. Keep on shinin'. <3 S LadyBoss Weight Loss help.ladyboss.com”
On 8/25/2019 10:53 AM *** emailed for the third time with the same question, “Good morning!! I shipped out my returns and they should be arriving either Friday or Monday 8/26. When can I expect my refund and is there anything else that I need to do? Thank you”
On 8/25/2019 1:22 PM C responded, “ Hi LadyBoss, Thanks for reaching out :) It can take up to 14 business days to process a return once your items are received by our returns department. As long as you include a note with your name and email address, we will be sure to get this processed as quickly as possible. Can you provide me with the tracking information for the return package? Have a fabulous day! Keep Sparkling :) Crystal LadyBoss Weight Loss help.ladyboss.com”
On 8/25/2019 1:35 PM *** emailed for the fourth time, “Please see the attached !! My tracking number is *** I wasn’t told to put a note with my email in it :( “
On 8/25/2019 2:02 PM *** emailed for the fifth time, “I didn’t realize I needed to include a not with my email address in the package with the stuff I returned, but I have provided you all with my tracking number in a previous email. :( please help”
On 8/26/19 7:56AM *** emailed for the sixth time, “please see below.” with her previous emails attached.
On 8/26/2019 7:59AM *** emailed for the seventh time, “ Please see the attached !! My tracking number is ***”
On 8/26/2019 3:35PM *** emailed for the eighth time, “Can someone please assist me with the status of my return?”
As a ***, Support Team sends out automated emails stating, “A member of our dedicated support team will respond to your case within 24 hours.”
On 8/27/2019 9:28AM C responded to ***’s latest email, “Hi ***! Thanks for reaching out! What’s the tracking number for your return? Have a fabulous day! Keep Sparkling :)”
On 8/27/2019 9:35AM and again at 10:02AM *** replied with her tracking number.
On 8/27/2019 10:15AM before Support Team responded with an updated status, she then filed a Revdex.com Complaint stating, “I would like to be contacted by the business and more importantly, receive my refund.”
On 8/28/2019 5:53PM D reached out to *** stating, “Hi ***, We have received notification of the Revdex.com Complaint you filed on 8/27. Before responding to the complaint, I would just like to reach out to you personally to ensure that we resolve this for you. Looking into this further I understand you were concerned about receiving your refund and we sincerely apologize for the confusion. Your return was received on 8/26 and as of earlier today I have refunded your $*** for the 6 Bags of LEAN. Please allow 3-10 business days for the funds to appear in your account. We do hope this resolves the issue regarding the Revdex.com Complaint. Please let us know if there is anything else we can do to restore your faith in LadyBoss! Thank you, D *** Reputation and Community Admin LadyBoss Weight Loss”
On 8/28/2019 6:02PM *** replied, “Hi, Thank you for your reply. I have returned all items, not just the LEAN. so I will be needing a full refund of $*** Thank you, ***”
This is the first time *** requested a full refund for the other products she had not yet returned to our warehouse.
On 8/29/2019 10:30AM D replied stating, “Good morning ***, I apologize as our warehouse only shows the return for 6 items with tracking number ***. If you can please send me the tracking number for the remaining items, we will be more than happy to refund that back to you right away! Thank you, D *** Reputation and Community Admin LadyBoss Weight Loss”
On 8/30/2019 9:42AM *** responded, “My tracking number for the rest of the product is *** This is being sent by the post office. So I will need the full refund amount of $*** I do not see anything on my bank account regarding the refund of *** that you sent. could you please check on the status of this as well?“
On 8/30/2019 12:24PM D replied stating, “Hi ***, I have double checked and that initial refund was processed for you on 8/28. It will take anywhere from 3-10 business days for the funds of $*** to appear in your account. Regarding the second return, I am unable to find the delivery status with the tracking number provided. I do see you sent us a screenshot of the receipt for the first return. Are you able to send a screenshot of the receipt for this second return with (Tracking Number and Date) on it as well so that I can refund the remaining total from the $***? Thank you, D *** Reputation and Community Admin LadyBoss Weight Loss”
On 8/30/2019 12:38PM *** responded, “The rest of the burn, fuel, and lean was actually sent today. It was a much smaller package, as most of the stuff was already returned. The reason I asked for the full refund is because since I disputed those charges, the bank refunded me for all of it. So as soon as the refund comes in from you guys, the bank will take it back out to reimburse them for the refund they already provided me with (of the ***) Yes I can get a picture of it I will attach it in a separate email. Thank you D ***” with a screenshot attached of her reciept from that morning with proof of tracking for her return.
On 9/3/2019 1:42PM D replied stating, “Hi ***, I hope you have enjoyed your weekend and thank you for sending the screenshot of your receipt. We were able to track the order and as of today I have refunded $*** for the 2 Bags of Lean and $*** for the bundle of BURN, FUEL and REST. Please allow 3-10 business days for the funds to reflect back to your account. To confirm, this is a total refund of $*** including the refund processed on 8/28. I do hope this resolves the Revdex.com Complaint filed on 8/27. Please let me know if you have any further questions or concerns and I will be happy to help. Thank you, D *** Reputation and Community Admin LadyBoss Weight Loss”
At this time we have not received any further response from the customer ensuring that we have resolved the issue and satisfied her desired outcome. However, to reply to the Revdex.com Complaint, we have processed a full refund within the previously stated time frame of up to 14 business days once returned items are received. We would like to confirm with *** that as of 08/28/2019 we have refunded $***for the 6-Bags of LadyBoss LEAN. On 9/2/19 we have also refunded $***for the bundle of FUEL, REST and BURN as well as $*** for the 2-Bags of LEAN Subscription. This is a total refund of $***; we ask that for each processed refund to please allow 3-10 business days for the funds to appear in the account. Thank you!
They charged me for a monthly membership after I never even finished setting up the free trial and it hasn't even been a month since I partially signed up.
LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 8/19/2019 8:09 AM LadyBoss received notice that the customer *** with the registered account email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer.
On 08/17/2019 we have cancelled the LadyBoss Trainer Membership and refunded $*** for the month the customer was charged. We ask to please allow 3-10 business days for the funds to appear in the account.
On 8/9/2019 1:28 PM the customer signed up for the LadyBoss 7-DAY Free Experience for the LadyBoss Trainer and on 8/16/19 the membership was activated for $*** per month.
On 8/17/2019 9:04 AM *** called for the first time requesting to Cancel her Monthly Membership for the Trainer.
On 8/17/2019 10:07 AM M emailed the customer to confirm, “ Hi ***, Thank you for reaching out to the LadyBoss Customer Experience Team, we hope you’ve had a great experience! As requested, I have Canceled your Trainer subscription. If you have any further questions or concerns, feel free to reach LadyBoss Support by calling us at ***. Our office hours are from 10 am to 4 pm MST, Monday through Friday. Of course, you can always email us 24/7 at ***. Best wishes, *** LadyBoss Weight Loss help.ladyboss.com”
As of 8/17/19 we have not received any correspondence in regards to the Cancellation of the Trainer Membership.
On 8/19/2019 *** sent an additional email stating, “ Hi ***, I just wanted to reach out in regards to the Revdex.com complaint you filed on 8/19. Before responding to the Revdex.com, I would just like to reach out to you personally and ensure we have resolved the issue. Looking into this further I see that as of August 17th we have cancelled your LadyBoss Trainer Membership and refunded $*** for the month you were charged. Please allow 3-10 business days for the funds to appear in your account. We do hope this resolution satisfies your desired outcome. Please let us know if there is anything else we can do to restore your faith in LadyBoss! Thank you, *** Reputation and Community Admin LadyBoss Weight Loss”
At this time we have not received any further response from the customer ensuring that we have resolved the issue and satisfied her desired outcome. However, to reply to the Revdex.com Complaint that was filed we would like to let *** know that on August 17th at 10:05 AM we have cancelled the LadyBoss Trainer Monthly Membership and refunded $27.00 for the month that you were charged. We ask that to please allow 3-10 business days for the funds to appear in the account. Thank you!
So I was introduced to ladyboss lean by facebook through a friend liking one of her recipes. I was looking for healthy options and was into healthy shakes. I was like what!! No way! I didnt realize there was a hugh support system that came along when joining. I viewed the videos and kaelin was so enthusiastic about helping others. There was no hidden fees or false advertisement. She was up front about her company and there to help. She is very friendly and created a great company that's goes by good quality customer service. The products are delicious and absolutly helps aid in a better you. The support, sparkle, accountability, and endless videos to help us on our journey is priceless. Love everything about Ladyboss! Best decision I ever made to become a Ladyboss for life!
Hey Cynthia, Thank you for leaving such an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so happy that you discovered LadyBoss and are so excited that you have been loving all aspects and services of LadyBoss from the LABS to the LadyBoss Facebook Community! Kaelin and the Support Team can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! We love celebrating each of those victories with you!
Demi M.
Reputation and Community Admin