LadyBoss

Hey Linda,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited that you have been loving all aspects and services of LadyBoss, from the trainer to the community and even the LadyBoss LABS! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're worth it!

Hey Olivia,

Thank you so much for taking your time to leave a wonderful review. We are saddened to hear that you were not completely satisfied with your LadyBoss LABS purchase, but glad that we were able to provide you with an easy return process. Your feedback is valuable in helping us make LadyBoss LABS the best experience possible. Kaelin and the Product Team are committed to providing the best information and products possible.Keep up the hard work LadyBoss! You're worth it!

Hey Christina,

Thank you for your wonderful review! We are so glad that you are enjoying your experience with LadyBoss and we truly believe that the LadyBoss Lifestyle will change so many lives. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories!

Hey Danielle,

Thank you for leaving an amazing review! We are so excited that you have been loving all aspects and services of LadyBoss, from the trainer to the community and even your experiences with our Support Team! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're worth it!

Hey Alissa,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. Kaelin, the Personal Results Coaches, and Support Team are committed to providing the best information, products, and services possible and I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're worth it!

Hey Kim,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited that you have been loving all aspects and services of LadyBoss! We designed the 28 Day Live Challenge program to be a step by step guide to creating small shifts in your life to create MASSIVE changes; setting you up for success to live a happier and healthier lifestyle. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories!

Hey Jessica,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited that you have been loving all aspects and services of LadyBoss, from the trainer to the customer service, and even the LadyBoss LABS! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. We absolutely look forward to you joining back up with the Lifestyle program when you are able to. Keep up the hard work LadyBoss and keep posting in the LadyBoss Community! You're worth it!

Hi Melissa,

Thank you so much for your amazing review! We're so excited you enjoyed the 28 Day Live Challenge! We designed the program to be a step by step guide to creating small shifts in your life to create MASSIVE changes; setting you up for success to live a happier and healthier lifestyle. We can't wait to hear more about your LadyBoss journey and to celebrate all of your victories! Congratulations on CONQUERING the challenge!

Hey Savannah, We are truly saddened that this has been your experience with LadyBoss and that you feel that way about us. We hear your frustrations about being removed from the LadyBoss Community Facebook page, however the reason you were removed was due to negativity/bullying content of your posts/comments. Per Kaelin’s MANDATORY video and post in the LadyBoss Community page, there is zero tolerance for drama, negativity, bullying or naysaying against anyone in the community, to include the Support Team, Kaelin, or the LadyBoss company and products. The sole purpose for the page is to provide support and accountability along your health journey. Being a part of the LadyBoss Community Facebook group is an added perk to purchasing anything from LadyBoss, however it is not included in the price of the program or product you purchased. Please understand that Kaelin has a right to protect her business and customers. If you have paid for access to the LadyBoss Lifestyle Trainer you will continue to have access to that if you choose. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

Hey Kaitlyn,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited that you have been loving all aspects and services of LadyBoss, from the trainer to the community and even the LadyBoss LABS! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're worth it!

Stephani
Reputation and Community Admin

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased.
The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 7/18/2019 8:06 AM LadyBoss received notice that *** with the email ***@*** filed a
complaint with the Revdex.com. The evidence below will show that we have reached out to the customer regarding the
issue in attempts to resolve this complaint.

On Jul 9, 2019, 5:31 AM the customer signed up for the LadyBoss Lifestyle 7 day free trial to monthly membership.
On 7/18/2019 8:06 AM we received the only communication from the customer in the form of a Revdex.com complaint.
On 7/18/2019 9:58 AM S reached out to *** in regards to the Revdex.com complaint received “Hey ***,
I wanted to reach out to you in regards to your Revdex.com complaint and resolve it before responding to your complaint.
I looked up your information in our system and see that you have an account for the 7 day free trial to monthly membership
for the LadyBoss Lifestyle Trainer app. The only way to have been charged is to have hit the submit button. However, I have
refunded you for the $27 today. Please allow 3-10 business days for that to reflect back to your account. Please let me know
if this resolves the Revdex.com complaint you filed.
Thank You,
S***
Reputation and Community Administrator
LadyBoss Weight Loss”
On Jul 18, 2019, 9:46 AM ***’s account was cancelled and she was refunded the $27 that was charged. The
only way to have been charged is to complete the sign up and hit submit. Refunds can take 3-10 business days to
reflect back to the customer’s account. We never had any form of communication from *** to resolve this
issue before a complaint was filed.

Hey Makala, We are truly saddened that this has been your experience with LadyBoss. I see that you purchased Transformation System on CLUB recurring membership on Jan 1, 2019, 12:48 AM and emailed on 7/9/2019 12:38 AM regarding the status of your return. I do see that there is some correspondence back and forth regarding the amount of the refund you are to receive, however I do not see any rude remarks or tone from our support members that were assisting you. I see that as of Jul 16, 2019, 12:47 AM your Transformation System membership was cancelled and on Jul 17, 2019, 3:23 PM we refunded you the rest of the amount of the Transformation System. Please allow 3-10 business days for that to reflect back to your account. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

Hey Kelly,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited that you have been loving all aspects and services of LadyBoss! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're worth it!

Hey Jennifer, We are truly saddened that this has been your experience with LadyBoss. I see that you purchased LEAN on CLUB recurring membership on May 24, 2019, 11:51 AM and then emailed on 5/24/2019 11:56 AM regarding if the order was placed correctly, and then on 5/28/2019 10:25 AM requesting the cancellation of your order. We had recently had an influx of emails, along with the Memorial holiday weekend, and took longer than expected to respond to your email, however we did reply on 5/30 with the tracking information for your order since it processed and began shipment on 5/27 (and was delivered to you on 6/4), to which you responded to stating you wanted to cancel. Once orders are in that shipment stage we are unable to stop them, which is why you still received your order on 6/4. On 5/31 we replied that your CLUB membership for LEAN was cancelled and provided the return information to send back your product and as of May 31, 2019, 2:00 PM your account was officially cancelled. If you have screenshots of the other emails you sent that were not replied to then we are happy to look into that, however the only emails we have with this matching email address were responded to with the outcome you requested and prior to your order being physically delivered to you. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 7/10/2019 12:34 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and resolved the issue/outcome the customer is looking for prior to the complaint being filed.

On May 14, 2019, 3:41 PM the customer signed up for the LadyBoss Lifestyle Trainer 7 day free trial to monthly membership program. On May 30, 2019, 3:51 PM the customer signed up again for the 7 day free trial to monthly membership of the LadyBoss Lifestyle program.
On 6/3/2019 9:38 AM *** emailed stating, “I am requesting cancellation of my Lady Boss Members effective today, June 3, 2019.
***
DOB ***
***

***

***

***
***”
Upon sending these emails the customer was informed each time that A member of our dedicated support team will respond to your case within 72 hours.
On June 6, 2019 at 1:00 PM S replied to *** stating, “Hey girl
Thanks for reaching out. Your trainer membership has been cancelled.
S***
LadyBoss Customer Experience”
On Jun 6, 2019, 12:59 PM S manually cancelled the membership that started on 5/14/19.
On June 6, 2019 at 1:06 PM *** emailed back stating “I need to ensure the $27 that was charged to my card Tuesday 06/04/19 is refunded.
I signed up May 30th with a 7 day free trial. I sent a cancellation request Monday 06/03/19 at 10:38 AM. My card was charged 06/04/19, which is well before the 7 day free trial expired.
Thank You,
***”
On June 6, 2019 at 1:12 PM S replied back to *** “Hey ***
Thanks for reaching out. Our records indicate that the trail was started on 5/14 and was set to bill on 5/21 and your cancellation request was received 6/3 which would prevent us from being able to refund you for the charge of $27 since cancellation was outside of the 7 day time frame.
S***
LadyBoss Customer Experience”
On July 9, 2019 at 4:14 PM *** replied back “I have been charged again for this membership that you confirmed was canceled. My card was charged $27 on 07/06/19.”
On July 9, 2019 at 4:20 PM *** replied again “I am attaching a copy of my card statement that shows my card was charged 07/06 AFTER I received my confirmation that my account was cancelled. I insist this be refunded immediately. I am filing a complaint with the Revdex.com and I will be disputing the charges with my credit card company. I will be forwarding confirmation of my cancellation and the subsequent charges to the Revdex.com.

***

***

***

***

***

***

***

On July 9, 2019 at 4:38 PM S attempted to contact *** via phone and July 9, 2019 at 4:54 PM replied to *** via email stating “Hey girl
Thanks so much for reaching back out. I was able to look further into your account and found that you had a duplicate subscription to the trainer app. I went ahead and refunded two amounts of $27 to your account due to this duplicate subscription. This subscription has now also been cancelled. Please allow 3-7 business days for this refund to reflect in your account. This is completely dependent on how fast your banking/card institution will process the refund, but please rest assured it has been processed on our end.
Best,
S***
Customer Experience Team
LadyBoss Weight Loss”
On July 11, 2019 at 11:55 AM S called and left *** a voicemail to see if the Revdex.com complaint was resolved to her liking and left a return call number as well as the support email if she needed more assistance.
Unfortunately, when a customer sets up 2 accounts we don't know about it until the customer addresses it. Most clients contact us when they recognize that they have entered their payment information twice, but sometimes not until the charge takes place. As of 7/9 we have had no further communication with ***. On 6/6/2019 the first membership for *** was cancelled. On 7/9/2019 the duplicate account signed up for on 5/30 was cancelled and refunded a total of $54. Refunds take approximately 3-10 business days to reflect back to the customer’s account.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 7/2/2019 9:33 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and provided the appropriate information to meet her request.

On May 28, 2019, 11:13 AM the customer bought a one time bag of LadyBoss LEAN for $57.95 and a discounted 4 part 30 day supply of the LadyBoss Transformation System for $149. On May 28, 2019, 3:44 PM *** spoke with one of our Phone Team Liaisons and purchased FUEL ($39.94), BURN ($39.95), LEAN ($49.26), RECOVER ($39.93), and REST ($39.92) all on recurring CLUB memberships.
On 6/26/2019 9:11 PM *** emailed stating, “I wish to cancel out my membership asap Sent from my iPhone”
On 6/26/2019 9:15 PM *** emailed a second time stating “I wish to cancel out my membership asap Sent from my iPhone”
On 6/26/2019 9:26 PM *** emailed a third time stating “I want everything canceled out my granddaughter told me it took 7 months to get hers canceled I’m but very patient now please discover card is already filled a fraud complaint *** was not authorized to send me all that product she ripped me off stop now”
On 6/26/2019 9:30 PM *** emailed a fourth time “I want to cancel my membership and all products send the link”
Upon sending these emails the customer was informed each time that A member of our dedicated support team will respond to your case within 72 hours.
On June 28, 2019 at 4:38 PM K replied back stating, “Hey ***!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.

If you have the Transformation System, please use this link:
***

If you have an individual item subscription, please use this link:
***
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
K***
Customer Experience Team
LadyBoss Weight Loss”
On 6/29/2019 7:00 AM we received *** cancellation form “2019-06-29 06:00:27 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Last *** Account: *** Case Comments: No more for my your company is nothing more than a very bad scam stop all do not bill my card ever again I have a total of 9hour in trying to cancel this all because I wanted to try a day of protein you have a very bad customer service department never again.”
As of 6/29 we have had no further communication with ***. On 6/29/19 her memberships for LEAN, FUEL, BURN, RECOVER and REST were all cancelled. Our Phone Team Liaisons call customers to check on their recent purchases, find out what their goals are and to help them to reach their goals by providing other parts of the program the customer may not know about or have implemented yet, and they do not have the ability to cancel, change or stop any purchases and the customer is always referred to email *** for those requests. During the call with ***, Phone Team Liaison, *** did confirm that the products she was purchasing with her would be on a recurring CLUB membership, and that should cancel at anytime. We do not automatically put members on recurring memberships without them agreeing to by checking a box or confirming three times during the phone calls. *** has already disputed all of her charges, minus her original purchase of LEAN for $57.95 with us, and unfortunately once a charge is disputed we are unable to refund the customer until the dispute is resolved with the bank. Once we receive her returned items and the dispute is settled, we will be happy to issue a refund.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 7/2/2019 9:35 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and this complaint is invalid.

On Mar 28, 2019, 10:02 AM the customer signed up for three (3) bags of LadyBoss LEAN on our monthly CLUB autoship membership for $117.26 a month.
On 5/14/2019 3:59 PM *** emailed stating, “I would like to cancel any future orders that are set up to auto ship. I'm not going through it fast enough so I will just place an order when needed. Please respond so I know this is taken care of. Thank you, ***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On May 14, 2019 at 6:16 PM R replied back stating, “Hi ***,

Thank you for contacting us. I have included the link below to cancel your LABS CLUB Membership.
Please use this link:
***

We can also pause your CLUB Membership (for up to 30-days at at time) if you have too much. Or, swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders.

Please use the link below to submit this request:
***

The choice is entirely yours :) We just want to make sure you have all your options.

Please note, your CLUB Membership is not canceled until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thank You,
R***
LadyBoss Support Team”
On 5/31/2019 2:37 PM *** emailed a second time stating “I requested to have this auto ship canceled why did this still get shipped”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 72 hours. During this time frame (5/28-6/4) our system closed multiple emails without us getting a chance to respond to them, so this email from *** was not responded to.
On 7/1/2019 1:30 PM *** emailed again stating “I have tried to cancel my membership/autoship twice now cause I have too much and I'm still getting shipments. I'm going to call into better business if this does not get cancelled.”
On July 2, 2019 at 1:30 PM K replied to ***’s email stating “Hey ***!
Thanks for reaching back out!
We responded to your first email with the information needed to cancel your subscription but we never received the proper form from you. Your subscription will NOT be canceled until you fill out and submit the cancellation form. I have provided the link for again below:
If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***
K***
Customer Experience Team
LadyBoss Weight Loss”
On 7/2/2019 8:18 PM we received ***’s cancellation form “2019-07-02 19:18:14 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Of Card On Account: *** Single CLUB Product To Cancel: LEAN.”
As of 7/1 we have had no further communication with ***. On 7/2 her account was cancelled and she will no longer receive products or be charged. While one email was not responded to, the first email sent in May was responded to with the same information as the one that was replied to from 7/1. A customer’s account is not cancelled until we receive the completed cancellation form as there are other options presented to the customer before completely cancelling the account. We want to provide them with other options (pausing, swapping product, downgrading) as well.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 7/1/2019 10:42 AM LadyBoss received notice that *** with the *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and provided the appropriate information to meet her request.

On Jan 20, 2019, 12:56 PM the customer changed her subscription from LadyBoss REST to up LadyBoss LEAN on our monthly CLUB autoship membership for $49.26 a month, with her first charge for LEAN on Mar 27, 2019, 6:00 AM.
On 4/29/2019 1:25 PM *** emailed stating, “I would like to cancel all of my lady boss labs. If you can cancel the order that just posted to my account that would be appreciated. Thanks ***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On April 29, 2019 at 1:50 PM S replied back stating, “Sure thing:) I have included the link below to cancel your LABS CLUB Membership.

IF THE MEMBERSHIP YOU ARE LOOKING TO CANCEL IS NOT FOR LABS, BUT THE MONTHLY TRAINER ACCESS, UTA, COACHING, ETC., PLEASE LET US KNOW SO WE CAN GET YOU THE CORRECT INFORMATION.

If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***

We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thank you!
S***
LadyBoss Support Team”
On 5/28/2019 9:02 PM *** emailed a second time stating “I did not order this. I have canceled all of my orders months ago. Please let me know how to return this product”
On 5/28/2019 9:04 PM *** emailed a third time stating “I just got a notification that lady boss lean was being delivered to my house. I have not ordered this and canceled my auto shipments months ago. Please let me know how I can return this and get a refund. Thank you. ***”
Upon sending these emails the customer was informed that A member of our dedicated support team will respond to your case within 72 hours. During this time frame (5/28-6/4) our system closed multiple emails without us getting a chance to respond to them, so this email from *** was not responded to.
On 6/17/2019 8:36 AM we received a downgrade form from *** 2019-06-17 07:36:19 Please Customize The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Only These Products Are Desired (I want to downgrade to): Product 1: 1 Bottle of BURN (CLUB price only $39.95) Save 15% BURN: One Product 2: FUEL: Product 3: LEAN: Product 4: RECOVER: Product 5: REST:”
On 6/23/2019 11:25 AM *** emailed again stating “NEED TO CANCEL ALL LABS ORDERS AT THIS TIME. THANK YOU. ***”
On June 26, 2019 at 1:22 PM M replied to ***’s email stating “Hey Beautiful!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.

If you have the Transformation System, please use this link:
***

If you have an individual item subscription, please use this link:
***1
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
M***
Customer Experience Team
LadyBoss Weight Loss”
On 6/26/2019 2:36 PM we received ***’s cancellation form for BURN “2019-06-26 13:36:45 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Single CLUB Product To Cancel: BURN Case Comments:”
On 6/27/2019 6:52 PM *** emailed stating “I canceled this and it was recognized by your support. Please do not send this bottle and Do not charge me for this. Thank you”
On June 29, 2019 at 4:28 PM M replied to *** stating “Hey girl!
Unfortunately, your order has already processed with our systems and cannot be manually canceled at this time. You can return the item for a refund once you receive it if you would like. Your subscription renewed 6/27 and she submitted the request on 6/26. Sadly we cannot issue a refund since we do ask to submit the request 48hrs before your renewal date!
We can refund you for a return as long as it is within the 30 day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
***
Keep on Sparkling!
M***
Customer Experience Team
LadyBoss Weight Loss”
On June 29, 2019 at 5:42 PM *** replied to M providing two screenshots of her case number email where she requested to cancel “I have been trying to cancel these for months. Why do I keep getting them. It’s just unfair. I do not want these products anymore.”
On 7/2/2019 7:44 PM we received ***’s cancellation form “2019-07-02 18:44:08 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Single CLUB Product To Cancel: BURN Case Comments: I have canceled this product three times and still receiving it.”
As of 7/2 we have had no further communication with ***. On 6/18 her membership for LEAN was changed to BURN as the result of submitting the downgrade request on 6/17. On 7/2 her BURN account was cancelled and she will no longer receive products or be charged. While two of the emails were not responded to, the first email sent in April was responded to with the same information as the one that was replied to from 6/23. A customer’s account is not cancelled until we receive the completed cancellation form as there are other options presented to the customer before completely cancelling the account. We want to provide them with other options (pausing, swapping product, downgrading) as well and those were the forms that we received from *** and changed her membership accordingly. We have provided the return information for the product she does not want and will be more than happy to issue a refund upon receipt of those that qualify.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 7/1/2019 10:42 AM LadyBoss received notice that *** with the *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and provided the appropriate information to meet her request.

On Jan 20, 2019, 12:56 PM the customer changed her subscription from LadyBoss REST to up LadyBoss LEAN on our monthly CLUB autoship membership for $49.26 a month, with her first charge for LEAN on Mar 27, 2019, 6:00 AM.
On 4/29/2019 1:25 PM *** emailed stating, “I would like to cancel all of my lady boss labs. If you can cancel the order that just posted to my account that would be appreciated. Thanks ***”
Upon sending that email the customer was notified that A member of our dedicated support team will respond to your case within 24 hours.
On April 29, 2019 at 1:50 PM S replied back stating, “Sure thing:) I have included the link below to cancel your LABS CLUB Membership.

IF THE MEMBERSHIP YOU ARE LOOKING TO CANCEL IS NOT FOR LABS, BUT THE MONTHLY TRAINER ACCESS, UTA, COACHING, ETC., PLEASE LET US KNOW SO WE CAN GET YOU THE CORRECT INFORMATION.

If you have the Transformation System, please use this link:
***

If you have an individual item CLUB pack, please use this link:
***

We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thank you!
S***
LadyBoss Support Team”
On 5/28/2019 9:02 PM *** emailed a second time stating “I did not order this. I have canceled all of my orders months ago. Please let me know how to return this product”
On 5/28/2019 9:04 PM *** emailed a third time stating “I just got a notification that lady boss lean was being delivered to my house. I have not ordered this and canceled my auto shipments months ago. Please let me know how I can return this and get a refund. Thank you. ***”
Upon sending these emails the customer was informed that A member of our dedicated support team will respond to your case within 72 hours. During this time frame (5/28-6/4) our system closed multiple emails without us getting a chance to respond to them, so this email from *** was not responded to.
On 6/17/2019 8:36 AM we received a downgrade form from *** 2019-06-17 07:36:19 Please Customize The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Only These Products Are Desired (I want to downgrade to): Product 1: 1 Bottle of BURN (CLUB price only $39.95) Save 15% BURN: One Product 2: FUEL: Product 3: LEAN: Product 4: RECOVER: Product 5: REST:”
On 6/23/2019 11:25 AM *** emailed again stating “NEED TO CANCEL ALL LABS ORDERS AT THIS TIME. THANK YOU. ***”
On June 26, 2019 at 1:22 PM M replied to ***’s email stating “Hey Beautiful!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.

If you have the Transformation System, please use this link:
***

If you have an individual item subscription, please use this link:
***1
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
M***
Customer Experience Team
LadyBoss Weight Loss”
On 6/26/2019 2:36 PM we received ***’s cancellation form for BURN “2019-06-26 13:36:45 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Single CLUB Product To Cancel: BURN Case Comments:”
On 6/27/2019 6:52 PM *** emailed stating “I canceled this and it was recognized by your support. Please do not send this bottle and Do not charge me for this. Thank you”
On June 29, 2019 at 4:28 PM M replied to *** stating “Hey girl!
Unfortunately, your order has already processed with our systems and cannot be manually canceled at this time. You can return the item for a refund once you receive it if you would like. Your subscription renewed 6/27 and she submitted the request on 6/26. Sadly we cannot issue a refund since we do ask to submit the request 48hrs before your renewal date!
We can refund you for a return as long as it is within the 30 day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
***
Keep on Sparkling!
M***
Customer Experience Team
LadyBoss Weight Loss”
On June 29, 2019 at 5:42 PM *** replied to M providing two screenshots of her case number email where she requested to cancel “I have been trying to cancel these for months. Why do I keep getting them. It’s just unfair. I do not want these products anymore.”
On 7/2/2019 7:44 PM we received ***’s cancellation form “2019-07-02 18:44:08 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Single CLUB Product To Cancel: BURN Case Comments: I have canceled this product three times and still receiving it.”
As of 7/2 we have had no further communication with ***. On 6/18 her membership for LEAN was changed to BURN as the result of submitting the downgrade request on 6/17. On 7/2 her BURN account was cancelled and she will no longer receive products or be charged. While two of the emails were not responded to, the first email sent in April was responded to with the same information as the one that was replied to from 6/23. A customer’s account is not cancelled until we receive the completed cancellation form as there are other options presented to the customer before completely cancelling the account. We want to provide them with other options (pausing, swapping product, downgrading) as well and those were the forms that we received from *** and changed her membership accordingly. We have provided the return information for the product she does not want and will be more than happy to issue a refund upon receipt of those that qualify.

Hi ***, We are sorry that you still feel this was unfair. We did accept responsibility for the 2 emails you sent in May attempting to cancel, however your first email requesting to cancel sent in April was responded to and we provided the cancellation link and information to complete your request. As noted throughout our policy, we require the cancellation form to be submitted 48 hours prior to your renewal date in order to complete your membership cancellation and prevent further charges and shipments from being sent out. Since we did not receive that until 6/26/2019 you continued to get charged. As of 6/26 your memberships have been cancelled and you will no longer incur charges or receive product from us.

Hey Tara,

Thank you for leaving an amazing review! We truly believe the LadyBoss Lifestyle will change so many lives. We are so excited that you have been loving all aspects and services of LadyBoss, from the trainer to the community and even the LadyBoss LABS! I can't tell you enough how proud of you we are for your hard work and dedication to utilize the tools we've worked so hard to provide. Keep up the hard work LadyBoss! You're worth it!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased.
The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/28/2019 3:49 PM LadyBoss received notice that *** with the email *** filed a complaint
with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and
have resolved this outside of the Revdex.com complaint.

On May 3, 2019, 8:01 PM the customer signed up for 2 bags of LadyBoss LEAN on CLUB recurring membership for $83.26 and then
opted for the one time additional upgrade of the discounted 4 part Transformation System for $149.
On Jun 24, 2019, 5:17 AM we received the returned items from *** and issued a refund. Our returns department only refunded for
3 of the 4 bags of LEAN that were returned, along with the 4 part Transformation System. As of Jun 8, 2019, 1:10 PM her CLUB membership
for LEAN was cancelled, and on Jul 2, 2019, 9:00 PM the remaining $41.63 that was not refunded in the original return was refunded back to
the customer. Refunds take 3-10 business days to reflect back to the customer account.
As of July 7, 2019 *** stated that she received the full refund for all products and that the issue was resolved.
Again we accept responsibility for not refunding and accept that it was a mistake on our returns department.