LadyBoss

Hey Michelle,

Thank you for taking your time to provide feedback. Kaelin and the Support Team are committed to providing the best information, products, and services possible. We are saddened that your experience with our support team was less than excepetional, but your feedback is valuable in helping us make LadyBoss Lifestyle the best experience possible. We believe the program has the potential to save lives and we will continue to improve so we can better achieve our mission. Please let us know if there is anything else we can do to restore your faith in LadyBoss and support you on your journey of living your best life.

Stephani P.
LadyBoss Support Team

Hey Caylee, We are truly saddened that this has been your experience with LadyBoss. During purchasing and checkout certain boxes must be checked which clearly state what is being signed up for, such as recurring monthly shipments. This is not automatically checked, the customer must select that option before moving through the payment process. As for the LadyBoss Community Facebook page, the sole purpose is to provide support and accountability along your health journey. Per Kaelin’s mandatory video and post the rules are clearly stated that anything that is not related to your personal fitness, nutrition or accountability journey will be removed. The community page is not for customer service questions or issues. Please understand that Kaelin has a right to protect her business and customers. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased.
The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 6/27/2019 4:04 PM LadyBoss received notice that *** with the email *** filed a complaint with the
Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and cancelled her
prior to this complaint being filed.

On Jun 21, 2019, 10:41 AM the customer signed up for the 7 day free trial of the LadyBoss Lifestyle program.
On 6/25/2019 11:57 AM *** emailed for the first time stating, “I am needing to cancel my account before I get billed.
Please send me the forms to do that. Thank you, ***.”
On 6/27/2019 9:14 AM *** emailed a second time stating, “I need to cancel my account”
On 6/27/2019 10:43 AM *** emailed a third time stating “If I do not receive a response today I will file a complaint with the
Revdex.com. I have tried all week to contact you to cancel my account and I am getting no response. I have even called
and was directed to leave a message. I did not do that because after looking at reviews there will be no response from that either.
I started this contact with plenty of time for you to remove my card to not be charged tomorrow. So I need this cancelled IMMEDIATELY. Thank you, ***”
On 6/27/2019 1:33 PM *** emailed a fourth tim stating “Okay, I have emailed a bunch, and called three times. I did leave a message over
the phone, and I've STILL not heard back from anyone. I NEED MY CARD TAKEN OFF FILE AND ANY ACCOUNT I HAVE WITH YOU
CANCELED IMMEDIATELY! I have never had such a hard time trying to cancel something ever in my life. I need someone to respond to me
within the next half hour. Thank you, ***”
Upon sending each of those emails the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On June 27, 2019 at 1:30 PM M replied to *** in one email stating “Hi ***,
Thanks for reaching out!
I’m happy to help! We want everyone's experience with LadyBoss to be a great one, are there any questions I could answer or anything I can help you
with before you complete your cancellation at the link below?
To cancel your membership, please confirm your information at the link below: If you decide NOT to cancel before you click the link below, be
sure and reply back to this email and let us know!
***
Note, your monthly $27 membership IS NOT CANCELLED until you complete the cancellation information at the link above.
If you scheduled a payment with one of *** to upgrade your monthly membership to an Unlimited Access membership OR
if you want to adjust your LABS CLUB membership you must reply back to this email so we can get your request to the appropriate department.
EXPIRING SOON! There is a special for our Unlimited Access membership when you order a FREE copy of Big Fat Lies + $7.95 shipping you will
have the option to purchase the Unlimited Access for $147 instead of $199 and comes with 2 bonuses (Motivational Videos $29 & Secret ToolBox $37).
***

Please respond back to this email if you take advantage of this offer so I can cancel your monthly account and make sure you have everything you need
for your Unlimited Access. Good luck on your journey =) M LadyBoss Customer Experience Team”
On 6/27/2019 4:32 PM we received ***’s cancellation form “2019-06-27 15:32:18 CANCELLATION REQUEST: Name: *** Email: ***
Phone Number: *** Last *** Please share with me why you chose to cancel? I do not want, nor will I use the app.”
As of 6/27 we have had no further communication with ***. On 6/27 her account was cancelled and she was not charged. The customer was responded to well within the
response time frame they were notified of when they sent their email.

Hi ***, We do apologize for the length of time it took for us to get to your cancellation and that the charge was still attempted. Had you been charged we would have refunded you since it was on us for the length of time to get to your email request to cancel. We know that does not make it 100% right, but that is our policy if we are unable to cancel on time to refund for that charge. Please let us know if there is anything we can do to restore your faith in LadyBoss.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/25/2019 3:04 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and accept 100% responsibility.

On May 24, 2019, 11:06 AM the customer signed up for the monthly CLUB renewal for LadyBoss LEAN for $49.26.
On 5/28/2019 10:15 AM *** emailed stating, “I need to cancel my subscription and get a refund. With the new change in formula I can no longer drink this.”
On 5/28/2019 10:27 AM *** emailed a second time stating, “Please cancel my subscription and refund my money. I can no longer drink your new formula!”
On 5/28/2019 10:27 AM *** emailed a third time stating “Please cancel my subscription and refund my money!”
Upon sending each of those emails the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
On June 2, 2019 at 6:39 PM D replied to *** in one email stating “Hey Beautiful!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.

If you have the Transformation System, please use this link:
***

If you have an individual item subscription, please use this link:
***
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address :) We will issue a refund and/or contact you once the items are received.
LadyBoss LABS
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
https://ladyboss.com/return
Keep on shining!
D***
LadyBoss Customer Experience”
On 6/11/2019 9:13 AM we received ***s cancellation form “*** 08:13:43 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On Account: *** Last *** Single CLUB Product To Cancel: LEAN”
As of 6/25 we have had no further communication with ***. On 5/28 we made a post with a live video of Kaelin and Brandon ***, founders and CEO of LadyBoss, stating that We understand the frustration you are all feeling about the change in the formula. We realize that this is something we should have released to you sooner and sincerely apologize for any inconvenience the change in our formula may have caused you. We have taken your concerns seriously and will dedicate the proper time and resources to announce any new changes that may occur in the future with any of our LABS products. If you have any questions about any of the current changes, you can email us at *** and we will do our absolute best to answer. We take full responsibility for not disclosing this with our customers. We have provided *** with the return information but have not received that back in order to refund her money. Once we receive her returned LEAN we will gladly issue a refund.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/24/2019 8:44 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer regarding the issue and that this complaint is invalid.

On Jun 23, 2019, 2:16 AM the customer made a one time purchase for a 30 day supply of LadyBoss REST for $47.
On 6/23/2019 3:03 AM *** emailed stating, “Thank you, I only want the sleep medication that I ordered.....I am underweight and would not benefit from your system.”
On 6/23/2019 3:22 PM *** emailed a second time stating, “I WANT My MONEY BACK!!!!!!!! $47.00. I did not order your weight loss product only sleep now I don’t want that. Just my money back!!!!!!!’!!!!!!!!!!! ”
On 6/25/2019 2:39 AM *** emailed a third time stating “No!!! I did not accept anything, I don't want to be a part of your weight loss system now or anytime...You need to refund my money that you took from me. I ordered the sleep only!!!”
On 6/25/2019 2:44 AM *** emailed a fourth time stating “I don't need to lose weight, I ordered the sleep only!!! I want a refund of my money! I will go to any lengths to get it back, you can get free advertizing from me. As if I don't get my money back I weill put your company on every social media that I can find!!! It will be a review I don't think that you would want.....”
Upon sending each of those emails the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On June 26, 2019 at 12:34 PM S replied to *** in one email stating “Hey girl,
Thanks for reaching out. I looked up your account and you only have a purchase on there for REST ($47). It has already shipped. We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) If you refuse shipment, it will be minus shipping and handling. We will issue a refund and/or contact you once the items are received.
LadyBoss Returns
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
***
Keep on shinin'. <3
S***
Customer Experience Team
LadyBoss Weight Loss”
As of 6/25 we have had no further communication with ***. The $47 she is speaking about is the charge for LadyBoss REST which is what she is saying she purchased. She has not been charged or signed up for anything else. We have provided the return information should she decide she doesn’t want the product she purchased for $47.

Hey Laura, Thank you for taking your time to provide feedback. Kaelin and Product Team are committed to providing the best information and products possible. We are saddened that the LadyBoss FUEL was not what you hoped it would be, but your feedback is valuable in helping us make LadyBoss LABS the best they can be. If you wish to return your products you can review our return policy here https://ladyboss.com/return. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships
the next business day to the registered shipping address and the customer is sent their shipping tracking number
On 6/20/2019 3:40 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com.
The evidence below will show that we have corresponded with the customer and accept 100% responsibility.

On May 19, 2019, 10:54 AM the customer signed up for LadyBoss Transformation System on CLUB monthly auto renewal for $197.
On 6/7/2019 7:56 PM *** emailed for the first time stating, “It has been 11 days and I still haven’t received my order.
I have been waiting on this stack to start my workout journey... I didn’t realize I would be waiting so long... I normally get orders within 3 days of placing it
with other vendors. This is not good ! ***”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On 6/10/2019 5:40 PM *** emailed a second time stating, “Please ship to: ***

***
Since I haven’t received anything, I guess I should be getting the entire system this time. ***”
OnJune 12, 2019 at 3:37 PM A replied to ***’s email stating “Hey LadyBoss!
Thank you so much for reaching out today! I have your account pulled up and am showing your order was placed on a HOLD due to an address error!
Could you please verify your shipping address for us?
Sparkle on! A <3 Customer Experience Team LadyBoss Weight Loss”
On June 13, 2019 at 9:02 AM *** replied back stating “I have already provided it. You guys really have poor customer service.
Long wait time to get a simple response, poor delivery of product.
Please cancel my order and refund any charges that may have bee applied.
***”
On June 13, 2019 at 11:17 AM A replied to *** stating “Hey ***!
Thank you for reaching back out! I was unable to locate any previous correspondence with a confirmed shipping address.
Even the tracking email that you responded to is showing an incorrect address (your name is in the address field). We can
absolutely get your order but we need a proper shipping address <3
If you would instead like to receive a refund, we will have to wait for the package that was shipped to an improper address to
be returned to us. Once we have that, we will be able to issue the refund.
Sparkle on! A <3 Customer Experience Team LadyBoss Weight Loss”
On June 13, 2019 at 11:37 AM *** replied back to A stating “Please process my refund. Based on the tracking number
provided when the initial attempt was made to ship it without an address, It showed it had already been returned to you for the 2nd time.
I received an email from this email address, so that's where I responded:
---- Forwarded Message -----
From: *** <***>
To: Kaelin *** <***>
Subject: Re: [LABS] Important Information about your Order
Please ship to: ***

***”
On June 13, 2019 at 11:39 AM A responded stating “Hey ***!
If the package was returned, it is at our warehouse! Your information and what was in the package will be recorded and sent to us as
the warehouse is in a completely different state! We will issue the refund as soon as we get this information from the warehouse.
Sparkle on! A <3 Customer Experience Team LadyBoss Weight Loss”
OnJune 13, 2019 at 11:43 AM *** replied providing this “This is the tracking number that was provided to me and it shows it was delivered to the sender on 6/7/2019.
Why do I have to keep waiting for my refund?
Track Your Shipment: ***”
On June 13, 2019 at 11:45 AM A replied “***,
As mentioned in my previous reply, the package does not get sent back to us when it is ***, it is sent to the warehouse in a completely different state. As soon as
we get the information from them on what was in the package then we will be able to issue the refund <3
Sparkle on!
A*** <3 Customer Experience Team LadyBoss Weight Loss”
On June 13, 2019 at 11:48 AM *** replied to A stating “Ok, I do hope I get my refund soon because I will escalate the issue until I get my money back!”
On June 18, 2019 at 5:36 AM *** replied back asking “Has the credit been applied?
Your warehouse received the package back on 6/7/19.....***”
On 6/19/2019 6:09 PM *** emailed in a third time “Please follow up with your customer service department because I still have not been refunded the
money charges on my card and I’ve never received any product from you. The tracking number shows the product was sent to a wrong address and returned to
your warehouse. It was never delivered anywhere other than your warehouse.
However, your customer service department keeps telling me that I have to wait for my refund until your warehouse lets them know what was returned.
That is not my problem! I didn’t receive anything and the tracking clearly shows it was never delivered to my house so the refund shouldn’t have to wAit to
be processed until you conduct your internal investigation.
I want my money back!
***”
Upon sending that email the customer is informated that A member of our dedicated support team will respond to your case within 72 hours.
On 06/20/2019 we received notice from the Revdex.com that *** left a review on our page “Horrible Customer Service! I ordered the $197 transformation
bundle and never received it. The tracking number assigned to the shipment was never delivered to my home and it was returned to their warehouse,
where it showed their employee signed for it. However, the customer service rep emailed me stating they can't credit the account until their warehouse
tells them what is in the package! Well, shouldn't they know! They shipped it! I cancelled my entire order and I have called numerous times and no one
is ever available to speak to and I have emailed too and finally after 96 hours, someone responded with the answer I shared above. I placed my order on
5/13/19. It's now 6/20/2019 and still my money has not been refunded! This is the most horrible, deceptive business I have ever encountered!.”
On June 21, 2019 at 3:57 PM D replied to ***’s third email stating “Hey girl!
Thanks for reaching out. I am so sorry about all of this. I have issued a credit to the credit card on the order. You should see the credit in 5-10 days, depending
on your banks time frame for processing. I hope you find this information to be helpful. :)
Keep on shining! D
LadyBoss Customer Experience”
On June 21, 2019 at 7:23 PM *** replied to D stating “Hi D,
Thank you! There was a second charge of $197 that was posted to my account on 6/20/19.
Please credit that too! ***”
On June 22, 2019 at 9:35 AM D replied to *** “Hey girl!
Thanks for reaching out. I have issued a credit to the credit card on the May order. You should see the credit in 5-10 days,
depending on your banks time frame for processing. I hope you find this information to be helpful. :)
Keep on shining! D
LadyBoss Customer Experience”
On 6/26/2019 we responded to ***’s Revdex.com review “Hey ***, We are truly saddened that this has been your experience with LadyBoss.
I looked into this for you and see that see that you were in communication with one of our support team members and we have refunded you.
Refunds can take 3-10 business days to reflect back to your account. We are 100% committed to providing the best information, products, and services
possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!”
As of 6/22 we have had no further communication with ***. On Jun 21, 2019, 11:43 AM her account was cancelled and both $197 charges were refunded.
When items are Return to Sender they end up back at our warehouse and there is at least a 2 week turn around for them to unbox and update the system with
what was returned. Once that happens we report back to the customer and determine what amount is eligible for a refund. Once a refund is made it takes
3-10 business days for that to reflect back to the customer’s account.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/19/2019 10:56 AM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer and settled this issue with the customer before the complaint was filed.

On May 12, 2019, 11:33 AM the customer made a one time purchase for LadyBoss LEAN 2 bags for $97.95 and then the discounted 4 part Transformation System for $149.
During the check-out process the customer was notified that some of our products are/were on back-order: “Backorder Notice: By clicking this checkbox and "Submit Order" I understand and acknowledge that, because of high demand, the LadyBoss Transformation System is currently backordered. Because of that, BURN will be processed by the next business day with an estimated shipping date of 2-3 business days. The LEAN, FUEL, RECOVER and REST in your order will ship on as soon as we have them back in stock with an estimated restock date of May 17th for LEAN, May 17th for FUEL, June 6th for REST and June 14th for RECOVER. If you add a CLUB Membership to your order of the Transformation System, your 2nd order will process and ship 30 days after your initial order ships with all products included.”
On 5/30/2019 6:48 AM *** emailed for the first time stating, “Could you please tell me when my recover and rest will ship? I have not even received notification of shipment on these items. Thank you, ***”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
On 6/3/2019 12:01 PM *** emailed a second time stating, “I am following up on my email. It has been over 48 hours and my credit card is due and I do not have my product ***”
On June 12, 2019 at 3:23 PM K spoke to *** on the phone regarding this issue noting that “Called customer and explained time frames. Customer emailed on 5/30 and 6/4 and never received an email back. Customer will have CC remove dispute when she receives the last two shipping confirmations.”
On 6/12/2019 3:24 PM *** emailed a third time stating, “II just spoke to *** and she said my email when I ordered said the material was backordered until June. My email said below the orders will ship May 17th and rest May 25th. This is not the case and I have no emails including the 3 that I sent asking for my product. NONE were answered.”
On June 14, 2019 at 5:50 PM D replied to *** stating “Hey girl!

Thanks for reaching out. I have looked into your order for LEAN. I have found that the *** tracking number for the order is ***. We do show that your order was delivered on 6/14. RECOVER is back in action! YAY! Orders will be shipping in the order they were placed. Keep you eye out for your tracking confirmation email in a few short days. I hope you find this information to be helpful. :) Thank you sooo much for your patience and understanding during this transition. :)
Thank you so much for your patience <3 As with the growth of the LadyBoss Community, it may take the Support Team longer to respond to your email, but please know that our entire support staff is working around the clock to get you taken care of as soon as humanly possible!
Keep on shining!
D***
LadyBoss Customer Experience
LadyBoss Resource Center: help.ladyboss.com”
On 06/18/2019 we received notice from the Revdex.com that *** left a review on our page “No stars. I ordered my product on May 5 with all of it shipping on May 17 and the last product on May 25th. They charged my card immediately and had my Money but I still do not have all my products. I called and emailed with no help. This is fraud as far as I am concerned. They have your money and no product. If it is so backordered then do not charge consumers until it ships. I called my credit card company and put the order in dispute. I still do not have my last product. How can they sell this as a system when they cannot ship it as a system to use. Then when I spoke to live rep she said they answered my emails. I called her bluff because I checked spam and emails everyday. She said I am sorry the CSR manager accidentlaly deleted. I recommend keeping emails and record conversations. We might need all these in near future.”
On 6/18/2019 we replied to the Revdex.com review from *** stating “Hey ***, Thank you for taking your time to provide feedback. K, the Personal Results Coaches, and Support Team are committed to providing the best information, products, and services possible. We are saddened that been your experience with our Support Team, but your feedback is valuable in helping us make LadyBoss Lifestyle the best experience possible. When you checked out upon purchase of your LABS items there was a box that stated which items were on back order to include their estimated restock date and that you would be charged immediately for them. All of our LABS products are back in stock so you should receive all of your items soon, if not already. If you wish to return your products you can review our return policy here ***
As of 6/12 the customer spoke on the phone with a support team member about the back order and it was assumed that this was resolved with ***. She has disputed the charge for the discounted 4 part Transformation system and therefore we cannot issue a refund for that until the dispute is dropped or resolved. All of her products have shipped. Once *** receives the items and decides she wants to return them for a refund we are happy to do that for her. As of 6/13 we have had no further communication with *** aside from the Revdex.com review. As noted earlier in our replies, upon check out of the items the customer had to check a box that stated the ESTIMATED restock dates for items that were on back order, and that they would be charged immediately for those items. The customer had to check that box to move on to the payment portion of check out for their purchase. We did not bash her in the review, just simply stated what was on our website that had to have been agreed to before moving on to payment. We do accept responsibility for the emails not being responded to. We had a glitch in our system due to a large amount of emails coming in and it closed out some emails without us getting a chance to respond to them.

Hi ***

We are showing that all of your products have been delivered or shipped already. You have one last item that is expected to deliver on 6/29. However, you have already disputed your charge for the upgraded 4 part Transformation System. Because the charge has been disputed we are unable to refund even when you return the items because the bank has now frozen those funds until they determine the outcome of the dispute. This is why we try to work situations out prior to filing a dispute because it can take three times longer for funds to be released from a dispute. Right now the evidence has been submitted to your bank and they have until September 9th to make their decision. Until that is finalized we are unable to refund any money back to you.

Hey Leslie,

Thank you for taking your time to provide feedback. Kaelin, the Personal Results Coaches, and Support Team are committed to providing the best information, products, and services possible. We understand the frustration you feel about the change in the formula. We realize that this is something we should have released to you sooner and sincerely apologize for any inconvenience the change in our formula may have caused you. We have taken your concerns seriously and will dedicate the proper time and resources to announce any new changes that may occur in the future with any of our LABS products. We believe the program has the potential to save lives and we will continue to improve so we can better achieve our mission. We have been working around the clock to get back to a reasonable response time for emails, phone calls, and Facebook messages. We appreciate your patience!

Wishing the best,
Stephani
Reputation and Community Admin
LadyBoss Weightloss

Hey Theresa, We are truly saddened that this has been your experience with LadyBoss. I looked into this for you and see that you did in fact sign up for our CLUB autoship upon checkout. This was an optional upgrade you made to your order by clicking an agreement box, below that button everything was explained in great detail. We will gladly refund you once we receive the unwanted product as long as we receive it within 30 days of delivery to you. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased.
The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/13/2019 2:15 PM LadyBoss received notice that *** with the *** filed a complaint
with the Revdex.com. The evidence below will show that we have corresponded with the customer and settled this issue with the customer before the complaint was filed.

On Feb 8, 2019, 6:19 PM the customer signed up for LadyBoss LEAN 3 bags for CLUB recurring membership of $117.26/month.
On 6/9/2019 10:24 AM *** emailed for the first time stating, “I need to cancel my autoshipment of Ladyboss Lean. Please do not charge my card or send any further shipments.
*** Please confirm this has been cancelled”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On June 11, 2019 at 10:44 PM V responded to ***’s email stating, “Hey Beautiful!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different
products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make
sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.
If you have the Transformation System, please use this link:
***
If you have an individual item subscription, please use this link:
***
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again
you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your
membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
***
Customer Experience Team
LadyBoss Weight Loss”
On June 12, 2019 at 9:24 AM *** replied stating “I submitted a request to cancel on 6/3......I received 0 response.
I submitted a request on 6/9........I received 0 response.
I followed the policy your company specifically states (which is to email ***) within 24 hours to cancel. I began 2 weeks prior and yet I was still charged $117.00
again this month. I have filed a case with the Revdex.com. I have sent a note to your legal team (if that is a legit team). I have opened up a fraud case with ***.
Your company had no right to charge my debit card as I cancelled my shipment several days prior.
I would ask that you transfer this email to a Manager to submit a refund for this latest 117.00 Charge. I have attached copies of all my previous communication. I understand you are
the representative just answering the email and my intention is not to be rude or disrespectful. Please understand what a burden this has caused financially and assist me in getting a quick resolution.
Please note. I have email documentation of my 6/3/2019 email to your company requesting to cancel. The company failed to get back to me. Per the screen shot below in your own terms I will NOT
be charged again if I complete 48 hours before my next billing date. I did, I received no response until 6/12/2019. This was not my error. I need the last charge refunded to my card asap. Once I
receive the refund I will ship the product back if you already shipped it to me. I also completed the link you sent me.”
On June13, 2019 at 4:11 AM *** responded with “Is anyone going to respond?”
On June 13, 2019 at 10:17 AM S replied to *** stating “Hey ***,
I'm so sorry for the frustration we've caused. We did respond to your initial email on 6/11 with the info on how to cancel. I was unable to find any communication from you in regards to
cancelling from 6/3. Your subscription has been canceled, and I have refunded you $117.26 for your latest charge. Please allow 3-10 business days for it to arrive back in your account.
When you receive the shipment you can refuse it so it gets sent back to us. :)

Keep on shinin'. <3 S Customer Experience Team LadyBoss Weight Loss”
On 6/12/2019 9:18 AM we received ***’s cancellation form “2019-06-12 08:18:44 Please Cancel The Labs Order of: Name: *** Email: ***
ZIP Code On Account: *** Last *** Of Card On *** Single CLUB Product To Cancel: LEAN Case Comments: Respond to emails”
As of 6/13 we have had no further communication with ***. The screenshots that the customer provided in her emails to show she emailed previously were not showing up in our system
and were not time-stamped. On Jun 13, 2019, 12:09 AM ***’s CLUB membership was cancelled and she will no longer receive product or be charged. On Jun 13, 2019, 10:15 AM S
refunded *** for the charge of $117.26 since we were late responding to her email to cancel. Refunds take 3-10 business days to reflect back to the customer’s account.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/11/2019 1:52 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer and this complaint is invalid.

On Jul 31, 2018, 8:44 AM the customer signed up for LadyBoss Transformation System for CLUB recurring membership of $197/month.
On August 4, 2018 at 2:21 PM *** emailed in stating, “My name is ***. I wish to cancel my membership for only a couple weeks I just want to see what I like and what I dont like. I am also moving so I will have a new address so I wouldnt want to be charged and not receive anything if I move.I just started and got my LABS and shaker cups yesterday August 3rd and I am impressed and I love the fuel and the burn so I will defintely be back just might not want to have a membership! Thanks.”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 24 hours.
On August 7, 2018 at 8:43 AM Krystal responded to ***’s email stating, “Hi ***!
Sure thing! You can pause your LABS CLUB Membership for 15 or 30 days and then pick back up with business as usual!
If you have the Transformation System, please use the link below to submit this request:
***
If you have a single item(s) CLUB Pack, please use the link below to submit this request: ***
Please note, your CLUB Membership is not updated until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thanks LadyBoss
Krystal
LadyBoss Support Team”
On August 7, 2018 at 10:13 AM *** replied to Krystal stating “How to I change my shipping address?”
On August 7, 2018 at 7:55 PM Krystal responded with “Hi ***!
You can do this at the link below. Don't leave any info blank- it can cause a delay in getting your orders.
***
This link is unique to only your membership, so please don't share it :)
Thanks LadyBoss!
Krystal
LadyBoss Support Team”
On August 18, 2018 at 11:05 AM *** replied back to Krystal stating “Sorry I just want to change the labs I get as well how do I do that and change my shipping information as well.”
On August 19, 2018 at 1:03 PM Krystal replied stating “Hi ***,
Absolutely :) I’ve included the link below to swap around/update your LABS Club Membership.

***
Please note, your CLUB Membership is not updated until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
Thanks for being a loyal LadyBoss!
Krystal
LadyBoss Support Team”
On 8/19/2018 2:08 PM We received a LABS customization form from *** “2018-08-19 13:08:38 Please Customize The Labs Order of: Name: *** Email: *** New Product 1 Requested: LEAN New Product 2 Requested: LEAN New Product 3 Requested: FUEL New Product 4 Requested: RECOVER New Product 5 Requested: LEAN ZIP Code On Account: ***”
On 9/14/2018 11:16 AM *** emailed stating “How do I cancel my membership I cannot afford this anymore I was charged the 197 yesterday and this will be my last month getting. I do not want to be charged anymore if you can please send me something so I can fill it out please. This is *** by the way.”
On September 16, 2018 at 11:04 AM Tijana replied to ***’s email stating “Hey ***,
Thanks for reaching out :) I can absolutely help you out with this! I do not see a recent payment processed for this email address (***); however I do see a payment of $197 processed on 8/31 and noticed that your items were never shipped out.
I have issue a refund for this payment. Please allow 5-10 business days for the funds to appear in your account.
To cancel future shipments, please complete the form provided at the link below:
>>> *** <<<
We can also pause your CLUB Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders.
The choice is entirely yours :) We just want to make sure you have all your options.
***Please note, your CLUB Membership is not cancelled until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.***
Please let us know if you have any further questions :)
*Never Let Anyone Dull Your Sparkle*
Tijana
Ladyboss Support Team”
On September 16, 2018 at 11:26 AM *** replied “I would like to receive the items I was charged for but after this month cancel until I can afford it.”
On September 17, 2018 at 7:24 AM Tijana responded to *** stating “Hey ***,
I'm so sorry! You your payment processed on 8/31 has been refunded and we are unable to reverse the transaction at this time. With your authorization, we can process the payment again and send you your custom Transformation System.
To cancel your LABS CLUB Subscription, please use the link below to complete your request:
>>> *** <<<
***Please note, your CLUB Membership is not cancelled until the form above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.***
Thank you for your patience and understanding here <3
Please let us know if you have any further questions :)
*Never Let Anyone Dull Your Sparkle*
Tijana
Ladyboss Support Team”
On Sep 16, 2018, 11:01 AM Tijana refunded ***’s purchase from 8/31 because it was not shipped out. On Oct 15, 2018, 9:53 AM ***’s membership for the Transformation System was automatically cancelled after 7 failed payment attempts. Refunds take 3-10 business days to reflect back in the customer’s account. As of 9/16/18 we have had no further correspondence from *** regarding not receiving her refund. This is not something we do from our end as we are still reflecting that as a refund. This is a matter for her to take up with her bank if they did not process that to her. We provided every piece of information the customer requested and she did not complete the cancellation form for her product. She was not charged after 8/31 (which was refunded since product didn’t ship out) and her account was cancelled.

Hey Heather, We are truly saddened that this has been your experience with LadyBoss. Our support response time is between 48-72 hours which is noted when you email us and get your case number. Because our inbound line is live Monday-Friday only and you called over the weekend is the reason for no reply or answer. We value your feedback and promise this is not an excuse used to make to process more complicated. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/10/2019 4:47 PM LadyBoss received notice that *** with the *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer and we accept full responsibility for this issue.

On Nov 28, 2018, 7:53 PM the customer signed up for LadyBoss LEAN 2 bag for CLUB recurring membership of $83.26.
On 5/29/2019 8:06 PM *** emailed in stating, “Please stop my on going order of Lady Boss Lean and stop the charges to my credit card. I would like you to refund me back the most recent charge to my acct. when I return order. ***
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
Due to a huge influx of emails during that time our email system closed out many tickets without responses, and we did not get a chance to respond to this email request.
On 6/7/2019 5:59 AM *** emailed a second time stating, “Please cancel my recurring order of ladyboss lean protein #case #*** - LadyBoss Weight Loss. I want to return my most recent order for a refund.
***
***
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On June 11, 2019 at 9:26 AM V emailed *** stating “Hey Beautiful!
I am sorry to hear that you no longer wish to receive discounted monthly shipments of LABS. We can also pause your LABS Membership if you have too much, or swap out different products if you’d rather customize your Transformation System rather than forfeiting your amazing CLUB discount on future orders. The choice is entirely yours :) We just want to make sure you have all your options.
If you'd still like to cancel your monthly LABS Membership, I just need you to fill out a quick, required form to cancel your subscription.

If you have the Transformation System, please use this link:
***

If you have an individual item subscription, please use this link:
***
Once you click the cancellation link you will scroll to the bottom of the SWAP page and click the blue link that says “No thanks….”. This will take you to the PAUSE option page, and again you will scroll down to the blue link that says “no thanks…” and click that. This will ultimately take you the cancellation page. We just want you to be aware of your options with your membership before you cancel completely. :)
Please note, your CLUB Membership is not canceled until one of the forms above is completed. We must receive your completed form back at least 48 hours prior to your renewal date.
We can refund you for a return as long as it is within the 30-day window of you receiving the order! To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email address. As stated in our Return Policy, you are responsible for all shipping charges :) If you refuse shipment, it will be minus shipping and handling. We will issue a refund and/or contact you once the items are received.
LadyBoss Returns
10010 Indian School Rd. NE
Albuquerque, NM 87112
I have copied our return policy below for you:
***
V***
Customer Experience Team
LadyBoss Weight Loss”
On 6/11/2019 10:02 AM *** submitted her cancellation form “2019-06-11 09:02:36 Please Cancel The Labs Order of: Name: *** Email: *** ZIP Code On *** Single CLUB Product To Cancel: LEAN Case Comments: Please answer emails in a more timely matter.”
On June 11, 2019 at 12:45 PM S replied to ***’s cancellation form stating “Hi ***,
Thank you for submitting this. I just wanted to let you know that your actual account is not under this email address on the form, it is under this email
***
Please verify this is an email for you and I will cancel your account :)
Thank You,
S***
LadyBoss Support Team”
On June 11, 2019 at 1:48 PM *** replied stating “Yes, thank you. *** is my email and I want the cancellation.
***”
On June 11, 2019 at 2:53 PM S replied back stating “Thanks for verifying that ***! I have cancelled your account. Please let us know if this resolves your Revdex.com complaint as well. :)
Thank You,
S***
LadyBoss Support Team”
As of 6/11 we have had no further communication with ***. On Jun 11, 2019, 12:35 PM ***’s CLUB membership was cancelled and she will no longer receive product or be charged. We accept full responsibility for this as our system closed multiple emails without responses.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/7/2019 11:23 AM LadyBoss received notice that *** with the *** filed a complaint with the Revdex.com. The evidence below will show that we have corresponded with the customer and we accept full responsibility for this issue.

On May 28, 2019, 9:17 AM the customer made a one time purchase for LadyBoss LEAN 1 bag for $57.95.
On 5/28/2019 12:52 PM *** emailed in stating, “I apologize the address should be *** Any questions let me know. Thanks, ***”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
On 5/31/2019 10:56 AM J emailed a second time stating, “It charged my card twice so please refund both of the charges 49.26 thank you again”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
Due to high influx of emails in our system, some emails were automatically closed without response, and we did not reply to ***’s change of mailing address and her order was placed on hold due to invalid shipping address in our system.
On June 11, 2019 at 12:26 PM St*** emailed J stating “Hi ***,
Thank you so much for your patience. I wanted to actually reach out to you in regards to your Revdex.com complaint and when I looked up previous emails I see this one was never responded to and I sincerely apologize for that. I wanted to see if you still wanted me to update your mailing address to receive your LEAN or if you wanted a refund. I know you stated either one in your Revdex.com complaint. I just wanted to try and resolve this outside of the complaint before moving forward. Please let me know which you prefer and I am more than happy to accommodate!
Thank You,
St***
LadyBoss Support Team”
On June 11, 2019 at 1:18 PM J replied stating “Hi St***-
At this point it’s been over three that this has been going on and I would prefer to have a refund at this time. Could you please let me know when I will see the refund.
Thanks, ***”
On Jun 11, 2019, 2:24 PM St*** refunded ***’s order for $57.95.
On June 11, 2019 at 2:35 PM St*** emailed J “Hey ***,
No problem at all and again my sincerest apologies this has been your experience. I have refunded the amount of $57.95 to your account. This should take anywhere from 3-10 business days to reflect back to your account. Please let me know if you consider this a resolve to your Revdex.com complaint. Again thank you for your patience, and my apologies for the inconvenience.
Thank You,
St***
LadyBoss Support Team”
As of 6/12 we have had no further communication with ***. She did email back asking about how to receive the refund if the card she purchased with was cancelled and that information was provided to her. Refunds can take anywhere from 3-10 business days to reflect back to the customer. We accept full responsibility for this claim as our system closed out tickets and we were unable to update her address for her to receive her order.

Hey Lori, We are truly saddened that this has been your experience with LadyBoss. All of our emails from customers are responded to, however we are at a longer than normal response time currently. If you emailed us and received an email with a case number then we received your message and will respond to it. Sometimes our emails can end up in junk or spam if they are not in your inbox. I was able to find correspondence with you and see that on 6/10 we responded to your email your membership was cancelled and refunded on Jun 10, 2019, 4:00 PM. Refunds take 3-10 business days to reflect back to your account. Since you also disputed your charge for LEAN we cannot issue a refund until the dispute is resolved. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased.
The product ships the next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/5/2019 4:40 PM LadyBoss received notice that *** with the *** filed a
complaint with the Revdex.com. The evidence below will show that although we did communicate with customer longer
than our expected response time, we provided the necessary information per her request.

On May 27, 2019, 7:29 PM the customer signed up for LadyBoss LEAN 1 bag on our recurring CLUB membership for $49.26 and
on May 27, 2019, 7:34 PM signed up for another LadyBoss LEAN 1 bag on CLUB membership for $49.26.
On 5/28/2019 5:10 PM *** emailed in stating, “It charged my card twice so please refund both of the charges 49.26 thank you again”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
On 5/31/2019 10:56 AM *** emailed a second time stating, “It charged my card twice so please refund both of the charges 49.26 thank you again”
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On June 4, 2019 at 10:43 AM S emailed *** stating “Hey girl
I went ahead and looked into this for you and your order is reflecting the purchase of 5 lean, 1 fuel, and a copy of Big Fat Lies. These items have already
shipped and are unfortunately no longer eligible for cancellation.
To return your LABS, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with your contact email
address :) We will issue a refund and/or contact you once the items are received.
LadyBoss Returns
***

*** I have copied our return policy below for you:
S***
LadyBoss Customer Experience”
On Jun 4, 2019, 3:45 PM ***’s accounts were cancelled.
On 6/2/2019 11:05 AM we received ***’s cancellation form “*** Please Cancel The Labs Order of: Name: *** Email:
*** ZIP Code On Account: ***
On June 6, 2019 at 11:30 AM S reached out to *** “Hey ***,
I wanted to reach out to you in regards to your Revdex.com complaint that was filed on 6/5. I do see that S replied to your email on 6/4 with information on
how to return your items and I see on 6/2 we received a LABS cancellation form and both LEAN memberships have been cancelled as of 6/4. We hope this resolves
the issue filed in the Revdex.com complaint. If you have any more questions please reply to this email and I will do my best to assist :)
Thank You,
S***
LadyBoss Support Team”
As of 6/2 we have had no further communication with ***. Her account was cancelled prior to the Revdex.com complaint being filed. She has been provided the return
information in order to receive a refund for the extra bag that was charged. Once we receive that back we will start the refund process.

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the next
business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/4/2019 2:41 PM LadyBoss received notice that *** with the email *** filed a complaint with the Revdex.com.
The evidence below will show that we did communicate with customer and her account has been cancelled.

On May 29, 2019, 4:26 PM the customer signed up for LadyBoss LEAN 1 bag on our recurring CLUB membership for $49.26/bag.
On 5/29/2019 4:36 PM *** emailed in stating, “To whom it may concern.
I need to cancel my order for the LadyBoss Lean. A family member had taken my card information to purchase a membership of some sort for an
Amount of 48 something dollars. And I need to have it canceled and refunded immediately. I have no order number by my name is ***
Thank you ***
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 48 hours.
On June 4, 2019 at 1:37 PM N replied to ***’s email stating, “Hey ***,
I'm showing that Subscription has been cancelled. Please return the product for a refund.
RETURN:
To return your product, please send the unwanted items to the address below within 30 days of delivery and be sure to include a note with
your contact email address :) We will issue a refund and/or contact you once the items are received.
***

***

***

I have copied our return policy below for you:
***
<3
N***
LadyBoss Customer Experience”
On 5/30/2019 1:21 PM *** emailed a second time stating, “To whom it may concern.
I need to cancel my order for the LadyBoss Lean. A family member had taken my card information to purchase a membership of some sort
for an amount of 48 something dollars. And I need to have it canceled and refunded immediately.
I have no order number but my name is ***. I have tried to reach out to your “support staff” yesterday but no one has gotten back
to me. I want this matter dealt with immediately and my money returned for an order I did not agree to.
Thank you ***”
On 5/30/2019 5:39 PM we received the cancellation form from *** “2019-05-30 16:38:59 Please Cancel The Labs Order of: Name: ***
Email: *** ZIP Code On Account: *** Last *** Account: *** CLUB Product To Cancel: LEAN”
On 5/31/2019 6:34 PM *** emailed a 3rd time stating THIS IS MY THIRD ATTEMPT TO EMAIL YOU IN HOPES OF GETTING A RESPONSE!
I HAVE CALLED SEVERAL TIMES IN HOPES TO GET IN CONTACT WITH SOMEONE BUT NOBODY ANSWERS. ON WEDNESDAY 5/29A
FAMILY MEMBER HAD TAKEN AND USED MY CARD/INFORMATION WITHOUT MY PERMISSION TO PURCHASE A PRODUCT “Lady Boss Lean”
AS WELL AN A MONTHLY MEMBERSHIP. I WAS CHARGED A TOTAL OF $49.26. IN MY OTHER TWO EMAILS I ASKED FOR A REFUND.
DISREGARD THAT NOW BECAUSE ITS TOO LATE, THE PRODUCT ALREADY SHIPPED. I AM NOW ASKING TO PLEASE CANCEL THE
MEMBERSHIP/ACCOUNT I DO NOT WANT ANY MORE PURCHASES FROM THE CARD ENDING IN ***. I WAS TOLD IN MY PREVIOUS
EMAIL THAT SOMEONE WOULD RESPOND TO ME WITHIN 48 HOURS AND STILL I HAVE NOT HEARD BACK!!!!!! I WILL BE FILING A
COMPLAINT WITH THE Revdex.com IF THIS DOES NOT BECOME RESOLVED!!!! I ALREADY SUBMITTED MY LABS
CANCELLATION REQUEST. PLEASE CANCEL MY MEMBERSHIP AND ALL FUTURE CHARGES!!!! ***”
After receiving this Revdex.com complaint from *** we reached out on June 5, 2019 at 12:22 PM stating “Hey ***,
I wanted to reach back out to you in regards to this and your Revdex.com complaint you submitted. I apologize that it took so long for us to respond to your emails
requesting to cancel due to the purchase being made by a family member. I see N responded to you about 24 hours ago and that the order shipped out on
5/30. I also see that she did provide our return information for when that is delivered to you and we will be able to issue a refund once we receive the item back.
I wanted to see if we could handle this here outside of the Revdex.com complaint. Please let me know how else we can assist you. :)
Thank You, S
LadyBoss Support Team”

On June 5, 2019 at 4:22 PM *** replied stating “Hi S
Thank you for getting back to me. My main concern is that my membership is canceled and will not be charged anything in the future. ***”
On June 5, 2019 at 6:41 PM S replied to *** “Absolutely I completely understand. I am attaching two screenshots of your account showing
that it is cancelled on our end. Thank You, S LadyBoss Support Team”
On June 6, 2019 at 11:19 AM S reached out to *** again stating “Hey ***,
I just wanted to make sure you received my response email below about your membership being cancelled, and if there was anything else we can do
to resolve this outside of the Revdex.com complaint. Again we apologize for the delay in initial response to your requests to cancel. I look forward to your reply :)
Thank You, S LadyBoss Support Team”
On Jun 2, 2019, 10:18 PM the membership for the LEAN CLUB membership was cancelled for ***. As of 6/5 we have had no further
communication with ***. Aside from the refund, which we provided information on how to receive one, we have provided the customer with everything
to suit her request. Unfortunately we need the product returned since it has already shipped out even though it was an unauthorized purchase from a family member.
Once we receive the returned product we are more than happy to issue a refund to Ms..

LadyBoss is an e-commerce site as well as online subscription service. Ladyboss mails a product based on what is purchased. The product ships the
next business day to the registered shipping address and the customer is sent their shipping tracking number

On 6/4/2019 2:54 PM LadyBoss received notice that *** with the email *** filed a complaint with the
Revdex.com. The evidence below will show that we did communicate with customer and her account has been cancelled and refunded.

On May 23, 2019, 11:31 AM the customer signed up for LadyBoss LEAN 2 baga on our recurring CLUB membership for $83.26 and opted for
the one time discounted Transformation System for $149.
During the time of purchase a few items were on back-order and during the check out process the customer is informed which items are on back-order
and the expected restock dates. The customer also agrees to being charged immediately for all products and that those in stock with ship immediately.
On 5/30/2019 10:16 PM *** emailed in stating, “I would like to know when my order will be delivered. I purchased 2 Lean, Recover, Rest, Fuel, & Burn.
Thank you, ***
Upon sending that email the customer was informed that A member of our dedicated support team will respond to your case within 72 hours.
On 6/3/2019 2:19 PM *** emailed a second time stating, “I would like to know when my order will be delivered. I purchased 2 Lean, Recover, Rest, Fuel, & Burn.
Thank you, ***
On June 5, 2019 at 12:50 PM S emailed *** “Hi ***,
I wanted to reach out to you in regards to your Revdex.com complaint from 6/4. I looked into your account and I do see that your account was cancelled and refunded on 6/3.
Just wanting to see if everything was resolved as requested. I look forward to hearing back from you.
Thank You, S LadyBoss Support Team”
On Jun 3, 2019, 3:29 PM ***’s account was cancelled and fully refunded for a total of $232.26
On June 5, 2019 at 2:22 PM *** emailed back “Was my account fully cancelled, so no further charges will be made? I was on auto shipment of lean.”
On June 5, 2019 at 5:26 PM S replied to *** “Hey ***,
Thanks for reaching back out. Yes, that is correct your account was cancelled. I'm not sure if you were notified but it looks like when you signed up for
the autoship of 2 bags of LEAN the email address was entered as ***

This is why you never received our confirmation, tracking, or shipping emails. Again just to confirm, your account has been cancelled. Please let us know
if there is anything else we can do for you. :)
Thank You, S LadyBoss Support Team”
On June 6, 2019 at 11:22 AM S reached back out to *** stating “Hey ***,
I just wanted to make sure you received my reply email below and if there was anything else to resolve this outside of the Revdex.com complaint. I look forward to your reply :)
Thank You, S LadyBoss Support Team”
As of 6/5 we have had no further communication with ***. Her account was cancelled and she has been refunded the full amount requested prior to the Revdex.com complaint
being filed. Refunds can take 3-10 business days to reflect back to the customer account.

Hey Joann, We are truly saddened that this has been your experience with LadyBoss. All of our emails from customers are responded to, however we are at a longer than normal response time currently. If you emailed us and received an email with a case number then we received your message and will respond to it. Sometimes our emails can end up in junk or spam if they are not in your inbox. I was able to find correspondence with you and see that on 6/3 we responded to your email with the cancellation form and your membership was cancelled and refunded on Jun 3, 2019, 7:17 PM. Refunds take 3-10 business days to reflect back to your account. We are 100% committed to providing the best information, products, and services possible to help women lose weight and love themselves again. Please let us know if there is anything else we can do to restore your faith in LadyBoss!

Stephani P.
LadyBoss Support Team