Lakeland Properties And Management Inc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Dear [redacted],
I have not received any information from the business at all. As a matter of fact that business is hiding behind bogus names of non existing companies like "Visa Enhancement Services" or "Card Benefit Services" which are not registered anywhere to conduct any business at all. I filed a complaint regarding particular business, and I want a proper response from that business, not from a bogus companies which don't even exist.
[redacted]

Dear Ms. [redacted],
 
Thank you for...

bringing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  
Our records indicate that recently the Bankcard Department was able to obtain enough information to resolve the claim. The consumers claim was paid yesterday  11/16/2016 and the claim has now been closed.
Thank you,
 
Kalinda H[redacted]
Claims Escalation Examiner, USA

Revdex.com:
I have already been in contact with [redacted] who stated that this was Allianz's issue and that Allianz would have to resolve it. I attached a copy of the screenshot to my initial complaint and would appreciate a prompt refund. Thank you for your time in this matter.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hello, I have read the 26 page document 3 times  now and can not find anything that says you can not be sick for 120 days before with the same illness??? the closest thing in their 26 page document that said 120 was in feet and that was for scuba diving. you should visit their web site it makes it look so easy to get insurance, says if you get the flu 2 days before your covered, then in the fine print it says look at the policy, TRY DOING IT!!!. (plus keep in mind this pops up when your trying to buy airplane tickets) it will take you all day to find it, its a flim flam, bate and switch. I did print my policy out when I bought it, if it says you can't be see for 120 days for the same thing, you would need a magnifying glass to find it .I will be happy to fax it to the Revdex.com, as you won't be able to find it on their site. this was also death related according to the Doctors report. these people are out of control. it seems to me that they will use any excuse not to pay the claim.
Let me know if you want the 26 page insurance document faxed to the Revdex.com.
Thanks,
 
[redacted]

I have downloaded to the claim site and I have faxed a copy.  This will be the second time that I have submitted this information.  Hopefully this will be the last.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear Mr. [redacted],I am unable to locate a policy under your name. Can you provide me with your policy number? If you purchased our insurance you would have received an e-mail within 24 hours of purchasing that contains your policy number. Thank you,[redacted]...

[redacted]
[redacted]Claims Quality Assurance9950 Mayland DriveRichmond, VA 23233www.allianzassistance.com

Dear [redacted]:
 
Our records indicate that the consumer’s claim has been finalized for the hotel expense. She may contact the Claim Department for an up to date status.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

This review goes out to all travelers. I recently purchased a policy for a flight to visit my family during this past summer. Unfortunately the trip was canceled due to my son needing to have ear surgery the day after the departing flight. This trip was for 4 people, so you can image the cost for all 4 flights. I file a claim with Allianz in July, their customer service staff are great people, and all seemed well. I provided multiple documentation that was requested by the claim process. Even provided documentation from the surgeon who performed the procedure. None seemed to satisfy the claim request. This went on for 4 months! Back and forth with document request and many phone calls to the CS and claims departments. The frustration was overwhelming! All for them to say sorry we don't cover preexisting conditions. My advice to anyone that believes this is "flight insurance", PLEASE DO NOT purchase there policy. I feel ripped off and taken advantage of.
Sincerely,
Frustrated Traveler!

[redacted]:
 
Please have the consumer provide a policy or claim number so that we may appropriately address their concerns.
 
Thank you,
[redacted]
Claims Escalation Analyst
Allianz Global Assistance

background-color: rgb(255,255,255); margin: 12px 1px 9px 0px; padding-left: 8px; background-attachment: inherit; padding-right: 0px; font-family: arial, sans-serif; color: rgb(34,34,34); font-size: 18px; font-weight: normal; border-right: inherit; padding-top: 0px; background-size: inherit; background-origin: inherit; background-clip: inherit;">[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused you. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....

While we understand the event was unforeseen, unfortunately, cancellation due to the necessity of home repairs is not included among those reasons.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide you with a more favorable response.  Sincerely,[redacted]
[redacted]Claims Quality Assurance[redacted]Richmond, VA 23233www.allianzassistance.com

Very disappointed with global alliance insurance. I purchases their policy, actually two, one there one on the way back. I had to change my ticket do to my brother getting called to duty. He is a captain in Marines! The reason I got the plan was just in case something like this happened. I jumped through all their hoops filled out all their paperwork. And was still denied, all I really wanted was the 200$ they charged me to change the flight. I feel scammed and will never use their service again and make sure everyone I know is aware of how they do business, and see if they will also write a review so less people don't make the same mistake I did.

Dear [redacted]:
 
Our records indicate that the consumer has been reimbursed for the cost of the airline tickets. We apologize for the delay. Whenever documentation is received, it is reviewed within 7 to 10 business days.  
 
Sincerely,
 
/>
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically included in those terms were the following:
 
/>
            You or Your Companion not arriving at the venue due to a delay by the Common Carrier used
            for transportation.
 
According to the documentation on file, the consumer’s flight that was scheduled a day before the event departed. We do not have documentation on file to show that the common carrier would not have been able to get the consumer to the destination to attend the event.  The insuring agreement did not provide coverage for bad weather.
 
At this time, our decision remains and I regret that we are unable to overturn the denial.
 
If the consumer has any questions regarding the claim process, they may contact our Claim Department a[redacted].
 
Sincerely,
 
[redacted]

Dear Ms. [redacted]:
face="Times New Roman">Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order for Trip Cancelation for medical reasons to apply. To this date, we have not received the physician’s statement form. The claim is not denied it is pending for that documentation. The consumer also called in and spoke to one of our representatives and explained that he wanted to change the cause of the loss to not being able to obtain a visa. That reason isn’t covered.
The Claim Department is awaiting the requested form along with the trip invoice.
Sincerely,
Kalinda H[redacted]
Claims Escalation Analyst
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and...

also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perils. Unfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement.        Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

[redacted]Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer....

The insuring agreement provides coverage for complications of pregnancy. Normal pregnancy is excluded from coverage. The agreement does not provide coverage for risk of complications based on passed pregnancies. As the form on file indicates there was a history of pre-term labor without any indication of complications of the actual pregnancy itself, we are unable to honor the claim for payment. Unless we receive documentation that the current pregnancy has complications we would be unable to overturn the denial. Sincerely,[redacted]
[redacted]
[redacted]
[redacted]

So far this has been a bad experience. I am a sorry sap that usually buys insurance but NEVER needs to use it. I was flying to Texas to visit a friend, a week before my trip my husband had a minor routine procedure. His healing process went bad, and instead of 1-2 days it took over two weeks for him to heal. Because his consultation was back in May this was a foreseen circumstance. Mind you, when I bought my ticket, I didn't think I'd have any issues with anything, my husbands procedure didn't even cross my mind as something to be concerned about. Yet, the unforeseen happened, but it's still pre-existing to them. I had to cancel my trip, I even called them to make sure my situation was okay. But I still had no choice but to cancel, he was in no condition or physical ability to take care of our kids, couldn't walk, stand or drive. Today I find out they denied my claim, and now I have to go through an appeal process that most likely I'll have to take to the Revdex.com. This was completely out of our control, this was a routine procedure, there was NO indication anything could possibly go wrong. I'm quite upset, especially because I tried to do the right thing and call them first to make sure it was okay.

Dear [redacted]:
 
Thank you for forwarding this matter to my attention.
 
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss arising directly or indirectly from...

existing medical conditions. These were defined as:
 
            An illness or injury that you, a traveling companion or family
            member were seeking or receiving treatment for or had symptoms of on
            the day you purchased your plan, or at any time in the 120 days before
            you purchased it.
            You, a traveling companion or family member are considered to have
            an existing medical condition if you, a traveling companion or
            family member:
            · saw or were advised to see a doctor;
            · had symptoms that would cause a prudent person to see a doctor; or
            · were taking prescribed medication for the condition or the
            symptoms, unless the condition or symptoms are effectively
            controlled by the prescription, and the prescription hasn’t changed.
 
According to the claim documentation on file, the condition which caused the loss was being treated prior to the purchase of insurance.
 
As the cause of loss was treated during the exclusionary period, I regret that we are unable to overturn the denial of the claim.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst, USA
[redacted]