Lakeland Properties And Management Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I have been waiting for my money back from this company that was not honest and then I receive a letter from Revdex.com that the complaint is complete. How could this complaint be complete if I did not get justice from this company that took my money and claimed that I would get my money back if I change my flight. Well I only didn’t just changed my flight I had major deaths one after the other and this horrible company gave me hell while I was at my lowest of sadness. They told me when I purchased this insurance that all I had to do is change my flight and I will get my money back and I had a most major things happen to my family and this insurance company made me go over the events so many times and just when I thought I was going to get my money they just did not answer and they still will not answer with a reason why they will not give my money back. Then Revdex.com I feel took this companies side and not mine. This is not right at all at my lowest time. There is no compassion in this world anymoreI see it’s all about fooling people into giving money and then no matter what happens to them at my lowest point in my life I get screwed. I am very sad with the outcome of this complaint, on top of my very sad deaths I hadI do wish you come to your senses and do the right thing and return my money

Dear Ms[redacted]:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have enduredAccording to our records, the policy was canceled on February 28thThe consumer was advised that it may take up to one billing cycle for the credit to appear. At this time we do not show an error in that credit being submitted
If the consumer still has not received the credit, she is encouraged to call and request to speak to a manager for escalation
Sincerely,
Kalinda H[redacted]
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms[redacted]:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attention
As we are a third party company, the offer of the insurance would be separate from the ticket costWe thank the consumer for the feedback and will forward it to the appropriate committee
Sincerely,
Kalinda H[redacted]

Dear Ms[redacted] :
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured.
Our records indicate that the consumer initially filed the claim due to "Travel canceled, family backed out"As this was not a covered reason, the claim was rejectedThe consumer then stated that the family member backed out due to illness The policy was purchased on 6/21/and a letter from the doctor was provided indicating the family member was seen on 6/16/prior to the purchase of insuranceThis information did not overturn the denial the family member was advised during that visit on 6/16/not to travelThis would make the condition known prior to purchase
I regret that we are unable to provide the consumer with a favorable response at this time
Sincerely,
Kalinda H[redacted]
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

[redacted]:
Thank you for bringing this matter to my attention
"margin: 0in 0in 10pt;">Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer along with a day satisfaction guarantee period
The insuring agreement included a named perils certificateUnfortunately, having to cancel the trip due to business obligations was not included as a named peril in the consumer's certificate
At this time I regret that we are unable to honor the consumers claim for reimbursement
Thank you,
[redacted]

Dear Ms[redacted]:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionI apologize for any frustration the consumer has enduredThe updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] card
If the consumer still has not received the refund, he is encouraged to call and request to speak to management
Sincerely,
Kalinda H[redacted]
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms[redacted]:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attention I apologize for any frustration the claims process may have caused
Our records indicate that the claim was finalized and paid under the Travel Delay benefit on March 8th after we received verification of the airlines for the cancelation
Sincerely,
Kalinda H[redacted]
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms. [redacted]:
 
size="3">Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the insured's family and offer our condolences on their loss.
 
Review of the claim indicates that the cause of loss was due to illness, which is why we cannot accept an obituary because the death occurred after the travel dates.  We understand that the form can not be completed so we have agreed to accept the admission and discharge papers to be sure that the cause of loss is a reason that is covered under the policy.
 
At this time, we still have not received the admission and discharge papers. Once the Claim Department receives them, we will be able to move forward with the claim processing.
Sincerely,
 
Kalinda H[redacted]
Claims Escalation Examiner
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

claims #[redacted] & #[redacted] [redacted]

Dear Ms[redacted]:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium
At this time we are not showing a claim has been filed on the policyIf the consumer wishes to file a claim, she mayThe claim will be adjudicated based on the terms of her insuring agreement
Sincerely,
Kalinda H[redacted]
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the insured.
 
Our claim review process is 7-10 business days after all documentation has been received.
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According to the information on file, the consumer’s loss was covered under the Travel Delay benefit and this benefit had a daily limit for each day of delay.
 
The claim has been reviewed and the proper decision was made.
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did contact the venue and they told me to contact [redacted] who the tickets were purchased through.  When I contacted Ticketmaster, they told me to contact Allianz because that is who the insurance was purchased through.  Now I am back to my original problem.  I am just being sent in a circle that never ends.  I WANT THIS TO END!
Regards,
[redacted]

Dear [redacted]Thank you for forwarding this matter to my attention. We apologize for any frustration you may have endured.I have listened to the phone call and during that phone call [redacted] advised that he wanted to know if there was coverage for hospitalization of...

a family member. Our agent informed [redacted] that you can claim for and seek reimbursement for the illness of a family member. A guarantee of coverage was not made.Our insurance, like any other insurance, has terms, conditions and exclusions that impact coverage. Specifically excluded from coverage is any loss that results directly or indirectly from the following general exclusion: a mental or nervous health disorder (like anxiety, depression, neurosis, psychosis and others), or any related physical complications (physical complication means any physical symptom).We have provided feedback to the claims department regarding your complaint about the service you received. You may contact them directly at [redacted] if you have additional questions or concerns.At this time I regret that we are unable to provide you with a more favorable response.  Sincerely,[redacted]
[redacted]
[redacted]

Ripped us off when I lost my job. Would not refund the $500 deposit we paid or the $550 we paid for insurance. Should have read the reviews first but trusted the travel agent. I think they are in cahoots to scam people. It may not seem like a lot of money to some people, but when I lost my job and then had a car accident so I couldn't go out and find another, this money that I have rightfully coming to me would have really helped out with food and utilities. WARNING READ THE REVIEWS 95% NEGATIVE FEEDBACK MEANS SOMETHING!

Dear [redacted]:
Thank you for bringing this matter to my attention to my attention.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically included in those terms were the following:
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                Strikes, natural disasters, bad weather or FAA mandated
                shutdown resulting in the complete cessation of services
                by the airline, the tour operator or the cruise line for at
                least 24 consecutive hours.
According to flight information, the consumer’s airline did not cease all services on the consumer’s route for 24 hours thus we were not able to provide coverage under the Trip Cancelation/Trip Interruption benefit.
The [redacted] is currently reviewing expenses incurred on 02/13/14 as the consumer was still in route to the destination at that point and was able to reach the destination on 2/14/14 which equals a one day delay.
If the consumer wishes to follow up, they may contact our Claim Department at [redacted].
Thank you,
[redacted]
[redacted]Allianz Global Assistance

Dear [redacted]
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Here at Allianz we strive to provide world class customer service to our consumers. The consumers...

complaint will be looked into further and any appropriate action will be taken.
 
We thank the consumer for expressing her concerns and look forward to providing a more positive interaction in the future.
 
Sincerely,
 
[redacted]

I would rather loose money than to ever use this company again, I had to cancel a trip, called and canceled in ample time. I’ve had to cancel trips before and all I had to say is something came up or for personal reasons. Allianz, says the only way you can retrieve your money is through sickness with traveler or travelers family. The first time I called regarding canceling my trip I was explaining to a gentleman representative that I needed to cancel for personal reasons he started laughing, I asked him what was the problem (I assumed saying “personal” was not going to get my money back) I requested a supervisor she took my e-mail and sent me all these papers to fill out, she also said she would talk to the representative.
I called backed the second time again we went round and round as I was explaining to the young lady it would have been nice if the company would have put the rules down before I paid my $17 the representative said it was your option to purchase it or not and you chose to purchase (I liked to puke). I explained I thought they where associated with [redacted] (that’s why I purchased), since they were on the same page as [redacted] and I thought they where legit. Her response was; No we’re separate from [redacted].
After speaking with these is I called [redacted] back they explained to me that company’s like Allianz are not affiliated with them what so ever and they usually just pop up/attach themselves on the end of the payment site/page. [redacted] was so gracious to me they refunded all my money back with NO questions ask and many apologies even though they have NO affiliation with Allianz.
Allianz this is why we pay for travel insurance so we can be taken care of if things come up-not always illnesses happen. Shame on you Allianz, how YOU make money on others with problems. Thank You [redacted] for taking care of your customer(s), sadly to say this company Allianz will never have the kindness for it’s customers as YOU have. Team [redacted]!!!

Dear [redacted]:
 
Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.
 
Our insurance programs are like any other type of insurance in that there are terms, conditions, and...

exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.
 
Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, cancelation of event due to the host family unable to host the trip was not listed as a named peril in the insuring agreement.
 
I regret that we are unable to provide the consumer with a more favorable response. 
 
Sincerely,
 
[redacted]
Claims Escalation Analyst
[redacted]
www.allianzassistance.com

Dear Ms. [redacted]:
 

size="3">Thank you for forwarding this matter to my attention.
 
Our records indicate that the check was mailed and as the insured did not receive it a stop payment was placed and the check was resent. The consumer indicated they did not receive that check so another stop payment was placed and the consumer was advised that another check will be sent. The consumer received the first check in which a stop payment was already placed and deposited it.
 
Our records indicate that a check with a tracking number has been sent and received by the consumer thus closing the claim.
 
Sincerely,
 
Kalinda H[redacted]
Claims Escalation Analyst
9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear [redacted]:
Thank you for bringing this matter to my attention to my attention.
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed...

to the consumer along with a 10 day satisfaction guarantee period. This provides an opportunity for the consumer to review the terms to determine if it will meet their needs. If not, the policy could’ve been canceled and the premium refunded as long as a claim hadn’t been filed and the consumer hadn’t departed on the trip.
According to policy details, the reason for the consumers claim is one that was not included as a named peril in the insuring agreement. Due to this, we are unable to reimburse the consumer for his loss.
Thank you,
[redacted]