Lakeland Properties And Management Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Allianz keeps promising me a breakdown and they never provide it This issue is not resolved until someone takes full accountability to provide details Thanks
Regards,
*** ***

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our records indicate that the consumer has received a full refund from the travel supplierWe have subsequently canceled the policy and refunded the consumer the premium cost
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionPlease have the consumer provide the correct claim or policy number so that we may address their concerns The number provided did not bring up a claim
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms***,
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured in this process
According to the claim file, the address that was originally used was incorrectThis has seen been corrected and
the consumer has received the check at the appropriate addressThe process time from when a check is mailed is normally 7-business daysFrom the date a claim is paid however can be business days to include the time for the Finance Department to process the check
Thank you,
Kalinda H***Claims Escalation Examiner

Dear Ms***:
size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused
The insurance does not cover for any reason, and is not advertised as suchThe insuring agreement that listed the named perils was readily available for review online prior to purchase and also emailed to the consumerWe show no error in that submission
Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:
The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement formAs there are medical conditions that are excluded from coverage, we would need to be sure that the condition is covered
The consumer may send these items into the Claim Department for processing which normally takes 7-business days for review
Sincerely,
Kalinda H***
*** *** ***

You buy insurance to cover any unexpected problemWhen you buy car insurance, youre paying for coverage regardless of who is at faultI bought the insurance because I knew I might be needing cancel the flight because my brother hadn't found out if he was moving to a different stateWhen it was confirmed that he was moving, I went to cancel the flight only to find that the only way I could receive a refund for a canceled flight was if I got severely ill or a family member diedALL AIRLINES COVER THIS AT THE BARE MINIMUMIf that had been made clear, I would have never bought the insuranceVery deceptive service

Dear *** ***,
Thank you for bringing this matter to my attention
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available for review prior to the purchase of the insurance and also emailed
to the email address provided
The insuring agreement provided the following coverage:
You’re summoned by a court order or subpoena to serve on a jury or appear in court
Currently we do not have official documentation on file to show that the consumer was summoned by a court order or subpoena to appear in courtIf the consumer can furnish this documentation we may be able to reconsider the claim
Sincerely,
*** ***
*** ***
*** *** *** ***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions,
and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided
According to the claim documentation on file, the consumer’s loss was due to a condition that was excluded from coverageDue to this we were unable to honor the claim for reimbursement
I regret that we are unable to provide the consumer with a more favorable response.
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear Ms***,Thank you for bringing this matter to my attention
Currently, the claim is pending for the *** itinerary and a copy of the full police report for the missing/stolen item
Once received, the Claim Department will be able to continue their
reviewThe consumer has also been advised of this informationThank you,
Kalinda H***Claims Escalation Examiner

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or proper policy number so that we may address their concernsSincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Insurance Company did not offer to make good on my complaint about themThey did not offer me my money back for my tickets and nor did they offer me my money back that I spent on the insuranceI really did not think that they would and I am quite disappointed in them although not really surprisedThey claim that their terms are readily available on their website before you purchase the insurance but that is not true and I ask that you look into their website to see if you can find them
I also think that they should change their family member terms (for a death in the family) to any blood related relativeI just don't believe that their terms are reasonable and because of their policy being the way it is, it probably will cause people to lie about which family members have passed awayIf they haven't already, which is probably what I should have done had I been able to get a hold of the policy which I couldn'tThat way I would have at least been reimbursed my moneyIts a real shame and a bad way to run a business
In any eventI did not get anything in return from this company for my troubles however I was able to dispute my claim for this problem with *** ***They have taken care of itIts unfortunate that many other people in my situation will not have the same outcomeI hope that "YOU" Revdex.com, have a thorough look at this company and the way they run their companyThey are getting away with scamming the public! Please look into it or more people will get scammed!!!
Regards,
*** ***

Dear *** ***:
Thank you for bringing this matter to my attention
We apologize for any frustration the claims process may have caused the consumer
We have reviewed a phone call from the consumer which took place one day prior to the
event dateDuring that phone call the consumer advised that the cancelation was due to inclement weatherThe agent advised that the policy did not list weather as covered reason and offered to send the consumer the Certificate of Insurance guide which outlined all reasons for coverage
The email was sent and the call ended
We do not have record of any other call on file for the cancelation of the event
Unfortunately, having to cancel due to business obligations is excluded from coverage in the *** policy
At this time, we regret that we are unable to overturn the denial
Thank you,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear *** ***:
Thank you for forwarding this matter to my attention
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer
Specifically excluded from coverage was any loss resulting directly or indirectly from an existing medical condition
According to the terms of the insuring agreement, we were unable to provide coverage for the consumers loss as the loss was due to a condition that fell under the definition of an existing medical condition and was excluded from coverage
Sincerely,
*** ***
*** *** ***, USA
*** ***
*** *** *
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe explanation the company provided was falseI had never received the fine print until I made a claimAgain the company in it's advertizment leads the consumer to believe that a refund is given at anytime for any reasonTo me this was fraud or an outright lieHow many others will make the same mistake by giving this company their money for a product that is useless?
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms***,
Allianz Global has made the mistake of stating two major facts in this complaint that they know are blatantly false1) MsH*** said I filed a claim for $Why would I file a claim for $less than my loss? They did mail a check for $which I did not cashPlease ask her for a copy of the claim I filed2) MsH*** said *** had paid part of the claimA complete fabricationMs***, PLEASE ask her for a copy of this communication with ***Yes, I would like my money back but I feel a stronger pull to stop this company from systematically scamming the public Read the thousands of complaints this company has it becomes obvious that the public is not lyingAllianz Global needs to be stopped and so many people look towards the Revdex.com to be their advocate in such circumstancesASK THEM FOR COPIES OF MY ORIGINAL CLAIM AND THEIR COMMUNICATION WITH *** SAYING THEY PAID ME.
Thank you,
Regards,
*** ***

Dear *** ***:
Thank you for bringing this matter to my attention We apologize for any frustration the claims process may have caused and offer our condolences on the passing away of the family member
Our insurance, like any other insurance
had terms, conditions and exclusions that impact coverage
The consumer is correct in that the policy specifically states “You, a traveling companion or family member dies.” This policy is designed to provide coverage for deaths that occur during the insurance coverage period which result in the cancelation of the trip
The policy excluded coverage for any event that was known or foreseeable at the time of purchase
Our records indicate that the consumer’s policy was purchased on 02/09/2014, and according to the claim documents, the death occurred on 02/03/
As the death occurred prior to the insurance purchase date, and while the insured was not covered under our policy, unfortunately, that event would be excluded from coverage I regret that we are unable to overturn our decision at this time
Thank you,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear Ms***:
face="Times New Roman">Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have experiencedOur records indicate that our Finance Department was able to locate the additional charge and this has now been refunded to the consumer’s credit card
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

WARNING to anyone who's buying travel insuranceDon't buy one from this Company Allianz Travel Insurance USA
This Company is a THIEF! If I am working on this company I will be ASHAMED of my selfThis people probably don't realize that they are living in a hard-earned money of someoneThis company and whoever works is is DISGUSTING!
Why?
I purchase this travel insurance so I will have a peace of mind if "JUST IN CASE" something came up and I can't go to my vacationSure enough something came upI call this insurance right away to notify them that I got a new job, unfortunately I can't go on my planned vacation because those dates are not available for me to haveI spoke to the supervisor *** last May 29, He basically said that my reason is not covered by this insuranceThat if it is work related, I have to be TERMINATED and I have to prove that it is not my FAULT
OK fine! So I called the airlinesThe reptold me that if this is the case then my best bet is to just re-book/re-sched my flight with $penaltyGreat! that is better than losing $I was also told to call my travel insurance to see if they can reinburse me with $penalty instead of getting a refund that they wont give anyway
So, I called up *** again by ALLIANZ today June 1,I am so clear before we start that whatever we discuss regarding this matter, I will write a review in all my social media account either if it is good or badI made a recording of our conversationI will find a way to download it as an attachment(maybe)
What we end up?
I told *** the supervisor that since It is impossible for me to get a refund, and I don't want to go back -and- forth, I just want him to tell me if the company can cover the lousy $It's not about the money anymore, It is THE PRINCIPLES behind all this *** is what I am afterI can care less about that $
*** said that he can't answer me YES or NO, but MAYBE…***? and I still need to file a claim to MAYBE get this $200…
I am certainly bring this issue to consumers affair in California or VirginiaWhatever the outcome is, at least I stand by my principlesI want my voice to be heard
Mind you that I was so clear that I will make a review to all my social media account
I am so disgusted by this companyI don't want this company to victimized any person anymoreThis has to stop!!! Please have a little Shame ALLIANZ TRAVEL INSURANCE!

Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to
include:The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. The consumer may send these items into the Claim Department for processing which normally takes 7-business days for review.Sincerely,Kalinda H*** *** ***Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

I purchased travel insurance from Allianz for myself and a friend with whom I booked a trip to MexicoMy friend's mom fell ill and was hospitalized before our trip started so I filed a claim with Allianz to get a refund of our airfareThey asked for a physician form so my friend had the physician fill out the form A couple days later my friend's mom passed awayI called Allianz to see if they just needed the death certificate or both that and the physician formThe woman I spoke with had absolutely no compassion and said they would like bothMy friend faxed in both forms and a couple weeks later I got an email saying that they needed more info on the physician formREALLY? Her mom just died and now you're asking for more info when you already have the death certificate? I'm calling today to complain but wanted to warn ppl to not buy this insurance! They are a greedy company with no compassion and are obviously trying to get out of paying us what they oweCompletely disgusted!!! I will be filing a claim if this doesn't get resolved ASAP