Lakeland Properties And Management Inc

Dear *** ***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact
coverageIn order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyIn lieu of that, we will accept the hospital admissions/discharge summary outlining the sameYour traveling companion can provide this form to her doctor or provide you with a copy of the hospital admissions/discharge summary Without those documents, we are unable to process the claimSincerely,*** ***Quality AnalystClaims Quality Assurance*** *** *** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
They have teceievrd my information but are dragging their feet on my refund
Regards,*** ***

Dear Mr***:Thank you for bringing this matter to my attentionI apologize for any frustration we may have caused you.In looking at your policy I do not see where we've received any documentation from you regarding the charge to your cardPlease fax or e-mail a copy of the
charge to usPlease ensure you include your policy number on any documentation you sendThe policy number begins with an H and was referenced in your complaint.Fax: ***E-Mail: ***We look forward to hearing from you.Sincerely,*** ***Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not able to seek medical care for my wife during the period covered by my policy, due to information shared with us by an Allianz Travel Insurnace representative before seeking medical care that my wife might not be covered as she is not a "US Citizen" - the representative used that term, not US resident (even though my wife resides with me in the US). Although this information is not present on any page of the policy documents, Allianz Travel Insurnace policies are apparently not designed for nresidents, and this may have been what the representative meant to share with us. The reason I am requesting a full refund of the policy is that any claim I would file would, as far as I understood, likely resulted in a refusal to reimburse for out of pocket expenses.
Regards,
* *

Dear *** ***:
Thank you for forwarding this matter to my attention
Our records indicate that the consumers claim has now been resolved according to the terms of his insuring agreement
He may contact the Claim Department for an
updated status on the claim
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Dear *** ***:
Thank you for forwarding this matter to my attention
Please have the consumer provide a policy number so that we may address their concerns
Sincerely,
*** ***
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Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As stated in the response from the insurance carrier, 'The coverage specifically provided coverage for a mechanical breakdown on that day of the event'
They are denying my claim based on the fact that I did not supply proof of the breakdown, and therefore they are unable to provide coverage for the loss
I have explained in my response and in my complaint that I did not incur any expense in this situation. My tire blew out on the highway on our way to the play. I called a friend who picked up a spare at my house and brought it to where I broke down. We put on the new tire and went on our way. By the time the tire was put on, hours had gone by and we weren't able to make the play on time. We had no choice but to go back home. My son was extremely disappointed that we could not make the play (as was I)Believe me - we would have much rather seen the play than to break down on the highway. I find it appalling that the denial is based on the fact that I did not incur an expense. There simply was not expense - thanks to my friend.Regards,
*** ***

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer on 01/05/at 9:09AM ESTWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium
In order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyThe consumer may contact the Claim Department at *** if he wishes to proceed with the claim process.
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***www.allianzassistance.com

Dear *** ***:
Thank you for bringing this matter to my attention
Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage
Specifically included in the consumers agreement was the following:
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Any serious Injury or any unforeseen serious Illness occurring to You or Your Companion
which results in You being unable to attend the event for which the Single-Day Ticket is
purchasedYou or Your Companion must be examined by a Physician within hours of the
cancellation and the Physician must advise You or Your Companion not to attend the event
According to the documentation on file, the consumer did not see a Physician who advised her not to attend the event
Due to this, I regret that we are unable to overturn the denial
Sincerely,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear*** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer on 01/16/at 10:12AM ESTWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium
Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, cancelation of a wedding was not listed
I regret that we are unable to provide the consumer with a more favorable response
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear Ms***:
size="3">Thank you for forwarding this matter to my attention
Please have the consumer provide a claim or proper policy number so that we may address their concerns
Sincerely,
Kalinda H***
Claims Escalation Analyst
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms***,
Thank you for bringing this matter to my attentionWe apologize for any frustration this process may have caused the consumerIn regards to services offered thru ***, we would not handle refundsIf the consumer was eligible for a refund it
would come from ***As *** refused to refund the charge, it is reasonable that the charges are non-refundable once the purchase is madeFor this reason, *** would indeed reject a request for refundI regret that we are unable to provide the consumer with a more favorable responseThank you,
Kalinda H***Claims Escalation Examiner, AGA

Dear Ms***:Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused you.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically included in those
terms were thefollowing: A doctor must examine you or a traveling companion and advise you or a traveling companion to cancel or interrupt your trip before you cancel or interrupt itIf that isn’t possible, a doctor must examine you within hours of your cancellation or interruption.These terms were readily available in the booking path prior to purchase and also emailed to youWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premium within that day period.At this time I regret that we are unable to provide you with a more favorable responseSincerely,*** ***Quality AnalystClaims Quality Assurancewww.allianzassistance.com

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured with cancelation request
We have confirmed the cancelation of the rental and canceled the policy
The
consumer may want to allow one billing cycle for the credit to show up on his credit card statement
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our records indicate that the consumer was sent documentation on 9/to complete and send back so that
the Finance Department may begin their investigation on the check that was sent to the consumers address and cashed
For any updates, the consumer would need to contact the Claim Department at ***
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

I purchased Allianz travel insurance through ***I am a year old woman who has been battling breast cancer for yearsIt has been in remission for quite some while and luckily I have excellent doctors who check on me constantlyIn October I made resrevations to fly to Chicago to visit my daughter and attend a weddingI bought the insurance because you never know when u have cancer, when it could strike againTwo days before I was supposed to go, I found out that my cancer had spread to my bone marrow and I would have to start a chemo treatment and needed a blood transfusionOf course I had to cancel my trip and thought how lucky I was to have insuranceUnfortunately, Allianz isn't in business to help people, but only to make moneyThey said it was a preexisting condition and I had office visits months prior and would not cover itNever mind the fact that cancer patients have many office visits just to make sure things are all rightJust because I have been treated for breast cancer for many years, means that they won't coverPlease do not buy this insuranceRead the reviews and see how they will go to any lengths to not honor your policy

Dear Ms***:
"margin: 0in 0in 0pt;">Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused
The consumer’s insuring agreement provided coverage for pre-paid non-refundable expensesDue to the nature of the cancelations, the airlines were processing refunds for the airline tickets, thus the insured was not eligible for a refund from us since the airline was refunding them within days
The consumer was previously offered the option to reuse the insurance since it was outside of the day satisfaction guarantee periodSincerely,
Kalinda H***
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

The Revdex.com:
Ms*** ***,
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
If the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The advertising doesn't explain the true nature of the agreement My grandmother was unable to travel and I didn't know I needed to prove it Who would pay extra for this? I don't have a problem taking them to Court and asking for punitive damages I am sure Judges have seen this before
Regards,
*** ***

*** *** *** Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that
impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cancellation of a court case was not included amongst the reasons for Trip Cancelation coverageI regret that we are unable to provide the consumer with a more favorable response. Sincerely, *** ***
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