Lakeland Properties And Management Inc

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance records indicate that consumer sent in documentation to the Claim Department for review and
the event was a covered lossAt this time, the claim has been resolved as of 10/
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still look at this as a scam. Any one purchasing a travel package which includes air and lodging like I purchased from *** must pay for the trip in advance. Using the insurance company's logic they will never have to pay a claim since all expenses were prepaid. Does not seem legal to me
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com: I have never received a letter about why this claim was denied
Seems just an excuse to not pay
I was told on the phone that since I could not provide a copy of payment by Credit Card receipt the claim was denied, I paid by cash and that cash statement was denied
Now What?

Dear Ms***:
size="3">Thank you for forwarding this matter to my attention
According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost on January 11,
Sincerely,
Kalinda ***
Claims Escalation Examiner
Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear *** ***:
Thank you for bringing this matter to my attention
Our records indicate the consumer’s policy was mailed to him on 11/26/It was then emailed directly to the consumer on 12/10/when he called in to our Customer Service Department to fix
his travel datesThis was days prior to the insured trip departure date
Our insuring agreement included a named peril certificate in which we only provided coverage for the reasons that are listed, exactly how we list them
The consumer has indicated that he was told that his reason would be coveredWe have confirmed that he was provided that information by his travel supplier and not by Allianz Customer Service
Unfortunately, the consumers delay did not meet requirements as listed in the insuring agreement
At this time I regret that we are unable to overturn the denial of the claim
Sincerely,
*** ***
Claims Escalation Analyst
Allianz Global Assistance

Dear Ms***Thank you for directing this matter to my attentionWe apologize for any frustration you may have endured.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageWithin those terms we
require that you provide any requested proof of lossThese terms were readily available in the booking path prior to purchase and also emailed to you on 9/6/The policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premium within those daysAt this time, I regret that we are unable to provide you with a more favorable responseSincerely, *** ***
*** ***Claims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ** ***

Typical insurance company Delay, delay, delay More info needed, months so far on simple flight cancelation
Medical records needed, delay, delayBuy your insurance from someone who doesn't have complaints
Having purchased insurance in good faith, it presumes the claim will be paid promptly, not so
This firm is definitely not worthy of your support

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverage
While we understand the reason for the cancelation, unfortunately, a family member not being relocated to the state of the event at the time the event was to take place was not included among those reasons
Our records indicate that the consumer has now changed the reason for the claim due to the illness of a family memberThat claim is currently in process
For any updates, the consumer may contact the Claim Department at ***
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">After reading the reply, I have to beg the differ with the gentleman. He stated, the formation was sent out prior to purchasing the ticket, that's so untrue, you cannot get the information reference the ticket. The customer service representative mentioned it to me when I was trying to get info on submitting my claim. Also, what person doesn't have a pre-existence condition, that should be referenced in the option block when they have the option for insurance. A company that descriminates for pre-existence conditions is unethicalThank God for ACA! We should all be offered and treated without stipulation and be 100% non pre-existence any type of conditions including family members and matters.Why would they offer coverage but exclude vs include!
Thank you for your assistance* *** Their policies should be written like other policies that accept claims without stipulations!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The money has not been put backIt was not an *** card and I have asked to speak to managment and I am not allowed toI have asked to speak to billing and they will notI have turned the matter over to my bank ( which the money came from)They credited my account but it didn't come from AlianzMy bank is disputing the charges but still haven't heard back from Alianz
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration
the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumer has filed a claim for employment terminationThe policy provides coverage for this reason if you are terminated after your purchase date, have been with the company for three continuous years and the termination was due to no fault of your ownAt this time, we do not have verification of the length of employmentThe claim is pending for this documentation The consumer may contact the Claim Department at *** to obtain more information on the claim process Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear Ms***:Thank you for forwarding this matter to my attentionWe
apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that an exam be performed within
hours of the cancelation and for the doctor to advise
cancelation of the
tripThe current information on file does not indicate there was
a phone consultation as the consumer has stated in her complaintWe would need
a letter confirming this and then we can finalize our reviewSincerely,Kalinda
H***Claims
Escalation AnalystMayland Drive Richmond, Virginia 23233www.allianzassistance.comTell us why here

AVOID Allianz Global if you can Most definitely my worst insurance company experience to date First time in my life I used extended warranty coverage through my credit card Sadly, it was through Allianz Global For a measily $CDN they use every stall tactic in the book Their claims staff well trained in making up excuses for delays Supervisory staff no better unfortunately Poor customer service Definitely no emphasis whatsoever on customer service

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
As most of who have had relatives who have battled cancer know, cancer has symptoms that over the treatment period, the symptoms wax and wane My mother has been treatment free and has had to go back on treatment a couple times As this company states, her condition is pre-existing being that it has existed in her body for over days Yes For two years I have traveled between WV and GA to help her This company cannot see past their red tape to read between the lines to see how severe this situation was for me Nor can they ever imagine the heartache they have caused all over what they deem as JUST $

Revdex.com:
I am not happy with this response from Allianz , I should have to be filing compalints
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Bought tickets on *** to *** *** *** and bought insurance from Allianz to cancel in case something happenedUnfortunately something did happen and I had to leave town unexpectedlyWhen I called to cancel they wanted the reason I was canceling with supporting evidenceThe guy was very rude and very pushy about my private lifeKept stating he wanted supporting documentation to prove I would not make the concertI refuse to send them a copy of an obituary of my family member that passedIt was very unprofessional and an invasion of my privacy when the terms said I could cancel any time at least hours before the event, for any reasonThis is untrue and he made it sound like they would review my paperwork and decide if my reasoning was good enough to get me a refundDO NOT, I repeat, DO NOT waste your money on their insurance unless you wanna give them a whole bunch of info they shouldn't need nor be able to ask fori had to resell my tickets back to *** and lost $

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and
exclusions that impact coverage
In particular, the coverage provided reimbursement if you’re summoned by a court order or subpoena to serve on a jury or appear in court
The cause of cancelation was that there was no need for the consumer to travel as the case had been settledThe consumers insuring agreement did not list having a court date canceled as a named peril
Coverage is designed to provide reimbursement for trip expenses that were paid for and later had to be canceled because the consumer received a subpoena to appear in court which would interfere with the scheduled trip
At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured was a more favorable response
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
***

worst business everI can't believe they have a partnership with *** ***Won't be using either of them againThese guys use a classic misdirection borderline DTPAYou have to go four levels deep to actually get to the fine printThrowing your money away