Dear Ms [redacted] :Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perilsUnfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear [redacted] : Thank you for bringing this matter to my attention We apologize for any frustration the claims process may have caused the consumer We have received additional medical documentation on April which has allowed us to proceed with the finalization of the claim The consumer should expect reimbursement within the next to business days at the address on file Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided At this time we do not have sufficient information on file to honor the consumers claimI encourage the consumer to file an appeal with the Appeal Department and obtain a notarized statement from the mechanic who they indicated inspected their car when it was broke downThe statement should support the consumer’s statement of when the breakdown occurred and when it was inspected by the mechanic They may contact the Appeal Department at [email protected] Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Dear Ms [redacted] : size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel DelayThe Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $per person, per day According to the documentation on file, the consumer incurred a one day delay due to an airline discrepancyThis event triggered coverage under the Travel Delay benefit for the delay on 12/29/The consumer then changed the return flight as a personal decision but a delay by the airline did not cause their return flight to be delayedThe charges resulting from the decision to change the return flight to one day later would not be coveredDue to this reason, the claim was reimbursed $ At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance records indicate that consumer sent in documentation to the Appeal Department for review and sent in records to indicate that the condition was a covered lossAt this time, the claim has been resolved Sincerely, [redacted]
Dear [redacted] ***, Thank you for bringing this matter to my attention Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available for review prior to the purchase of the insurance and also emailed to the email address provided The insuring agreement included the following language: This is a named perils travel insurance policy, which means it covers only the specific situations, events and losses included in this document, and only under theconditions we describe Unfortunately, travel advisories/warnings were not listed as a named peril in the consumers insuring agreement Due to this reason, I regret that we are unable to honor the consumers request for reimbursement Sincerely, [redacted] Allianz Global Assistance
I have downloaded to the claim site and I have faxed a copy This will be the second time that I have submitted this information Hopefully this will be the last Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The insuring agreement provided coverage for the following: Your or Your Companion's automobile having a Mechanical Breakdown within hours of the event which results in the vehicle being unable to be driven to the eventAccording to the complaint, the breakdown occurred weeks prior to the event and not within hours of the eventWe would not be able to honor the consumers claim due to this reason The consumer should receive an updated letter in the mail within to business days Sincerely, Kalinda [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attention Please have the consumer provide a claim or policy number so that we may address their concerns Sincerely, [redacted] [redacted]
Dear [redacted] , Thank you for bringing this matter to my attention In order for us to process the consumers claim we were in need of information from the Travel Agent Since last speaking with the consumer, we have received this information The consumer should receive reimbursement within the next to business days Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance
Dear [redacted] : Thank you for forwarding this matter to my attention The Physician Statement form indicates a referral from the primary care physicianTo be sure that we are able to provide coverage for the consumers loss, we would need the form completed by the physician who initially saw the consumer for the condition Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please review the attached document, which is what I saw when purchasing the insurance on the [redacted] site It says under the "how it works" heading "With Event Ticket Insurance, if you can't attend an event for any covered reason-such as illness, airline delays, traffic accidents and more, you'll get 100% of the ticket price returned to you." There are no asterisks for disclaimers stating a doctor's visit would be required Just this heading stating that illness is an example of a covered reason Under tab "How to Buy" it also does not say anything about how I should've received an email with a policy after purchase As you can see, it only says there will be a separate charge from Alliance Global I also looked on your site and do not see this policy readily available to read as you claim That isn't the point though, the document I'm showing you is what is on the [redacted] site about your insurance Your not honoring this I believe is a scam and criminal Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hello, I have read the page document times now and can not find anything that says you can not be sick for days before with the same illness??? the closest thing in their page document that said was in feet and that was for scuba divingyou should visit their web site it makes it look so easy to get insurance, says if you get the flu days before your covered, then in the fine print it says look at the policy, TRY DOING IT!!!(plus keep in mind this pops up when your trying to buy airplane tickets) it will take you all day to find it, its a flim flam, bate and switchI did print my policy out when I bought it, if it says you can't be see for days for the same thing, you would need a magnifying glass to find it .I will be happy to fax it to the Revdex.com, as you won't be able to find it on their sitethis was also death related according to the Doctors reportthese people are out of controlit seems to me that they will use any excuse not to pay the claim Let me know if you want the page insurance document faxed to the Revdex.com Thanks, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.> Thank you for providing me the detail list of excluded> purchases Yes, indeed there is a HUGE> misunderstanding on your part Which items on my> receipt, according to the terms of the Allianz policy, fall> into the tobacco category? I am resubmitting an> enlarged copy of my receipts for your review Unless> [redacted] or [redacted] translate in your> language to any of the Exclusions in Section of Allianz> policy, you've made a point Also, for your and other> well versed, fluent in foreign languages employees> information, the *** is a BUSINESS TAX IDENTIFICATION NUMBER> in Dominican Republic As everyone, including you can> see the same number appears on both copies> Now, speaking about publishing on the internet about my> ordeal with your company Indeed, if the complaint> will not be resolved by Allianz in a timely manner, I will> publish it on the internet Also, I will seek a legal> action against Allianz in the Small Claims Court in the> State of New Jersey An Allianz representative would> have to appear in the court, otherwise there will be a> default judgment against company Please be advised,> that in addition to the $ [redacted] currently in dispute, the> judgment against Allianz will also my cover costs and> disbursements, including my attorney's fee As you> know, my total claim was for $ [redacted] , including transactions> for $ [redacted] on 11/23/13, $ [redacted] on 11/24/and $ [redacted] on> 11/24/ I received reimbursement of $ [redacted] > Please do not make representation to The Bettter> Business Bureau that the $ [redacted] has been already> reimbursed Therefore, I am expecting to be promptly> reimbursed for my travel losses by Allianz> [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo solution mentionedSimply they try to get more timeRegards, [redacted] ***
Dear [redacted] : Thank you for forwarding this matter to my attention Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically excluded from coverage was any loss arising directly or indirectly from existing medical conditionsThese were defined as: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the days before you purchased it You, a traveling companion or family member are considered to have an existing medical condition if you, a traveling companion or family member: · saw or were advised to see a doctor; · had symptoms that would cause a prudent person to see a doctor; or · were taking prescribed medication for the condition or the symptoms, unless the condition or symptoms are effectively controlled by the prescription, and the prescription hasn’t changed According to the claim documentation on file, the condition which caused the loss was being treated prior to the purchase of insurance As the cause of loss was treated during the exclusionary period, I regret that we are unable to overturn the denial of the claim Sincerely, [redacted] Claims Escalation Analyst, USA [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumer The claim has been reviewed and the consumer has now been reimbursed for the medical expensesThe consumer may want to contact the Claim Department for more information regarding the claim The consumer should allow to business days to receive the check in the mail Sincerely, [redacted]
Dear [redacted] : Thank you for bringing this matter to my attention I have reviewed the consumers request and the document that was emailed on February 28, On the Letter of Confirmation was the following: /> “We will refund your insurance premium if you cancel your plan within days of purchase and you haven’t started your trip or filed a claim.” Listed on page of the Certificate of Insurance guide was the following: Satisfaction Guarantee We will refund your insurance premium if you cancel your plan within days of purchase and you haven’t started your trip or filed a claim As the consumers request was received after days of purchase, we are unable to cancel the policy Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance
[redacted] Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer The insuring agreement provides coverage for complications of pregnancypregnancy is excluded from coverageThe agreement does not provide coverage for risk of complications based on passed pregnanciesAs the form on file indicates there was a history of pre-term labor without any indication of complications of the actual pregnancy itself, we are unable to honor the claim for paymentUnless we receive documentation that the current pregnancy has complications we would be unable to overturn the denialSincerely, [redacted]
Dear Ms [redacted] :Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perilsUnfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com
Dear [redacted] : Thank you for bringing this matter to my attention We apologize for any frustration the claims process may have caused the consumer We have received additional medical documentation on April which has allowed us to proceed with the finalization of the claim The consumer should expect reimbursement within the next to business days at the address on file Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance
Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided At this time we do not have sufficient information on file to honor the consumers claimI encourage the consumer to file an appeal with the Appeal Department and obtain a notarized statement from the mechanic who they indicated inspected their car when it was broke downThe statement should support the consumer’s statement of when the breakdown occurred and when it was inspected by the mechanic They may contact the Appeal Department at [email protected] Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Dear Ms [redacted] : size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel DelayThe Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $per person, per day According to the documentation on file, the consumer incurred a one day delay due to an airline discrepancyThis event triggered coverage under the Travel Delay benefit for the delay on 12/29/The consumer then changed the return flight as a personal decision but a delay by the airline did not cause their return flight to be delayedThe charges resulting from the decision to change the return flight to one day later would not be coveredDue to this reason, the claim was reimbursed $ At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance records indicate that consumer sent in documentation to the Appeal Department for review and sent in records to indicate that the condition was a covered lossAt this time, the claim has been resolved Sincerely, [redacted]
Dear [redacted] ***, Thank you for bringing this matter to my attention Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available for review prior to the purchase of the insurance and also emailed to the email address provided The insuring agreement included the following language: This is a named perils travel insurance policy, which means it covers only the specific situations, events and losses included in this document, and only under theconditions we describe Unfortunately, travel advisories/warnings were not listed as a named peril in the consumers insuring agreement Due to this reason, I regret that we are unable to honor the consumers request for reimbursement Sincerely, [redacted] Allianz Global Assistance
I have downloaded to the claim site and I have faxed a copy This will be the second time that I have submitted this information Hopefully this will be the last Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***
Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The insuring agreement provided coverage for the following: Your or Your Companion's automobile having a Mechanical Breakdown within hours of the event which results in the vehicle being unable to be driven to the eventAccording to the complaint, the breakdown occurred weeks prior to the event and not within hours of the eventWe would not be able to honor the consumers claim due to this reason The consumer should receive an updated letter in the mail within to business days Sincerely, Kalinda [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia 23233www.allianzassistance.com
Dear [redacted] Thank you for forwarding this matter to my attention Please have the consumer provide a claim or policy number so that we may address their concerns Sincerely, [redacted] [redacted]
Dear [redacted] , Thank you for bringing this matter to my attention In order for us to process the consumers claim we were in need of information from the Travel Agent Since last speaking with the consumer, we have received this information The consumer should receive reimbursement within the next to business days Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance
background- background-origin: inherit; background- [redacted]
Dear [redacted] : Thank you for forwarding this matter to my attention The Physician Statement form indicates a referral from the primary care physicianTo be sure that we are able to provide coverage for the consumers loss, we would need the form completed by the physician who initially saw the consumer for the condition Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please review the attached document, which is what I saw when purchasing the insurance on the [redacted] site It says under the "how it works" heading "With Event Ticket Insurance, if you can't attend an event for any covered reason-such as illness, airline delays, traffic accidents and more, you'll get 100% of the ticket price returned to you." There are no asterisks for disclaimers stating a doctor's visit would be required Just this heading stating that illness is an example of a covered reason Under tab "How to Buy" it also does not say anything about how I should've received an email with a policy after purchase As you can see, it only says there will be a separate charge from Alliance Global I also looked on your site and do not see this policy readily available to read as you claim That isn't the point though, the document I'm showing you is what is on the [redacted] site about your insurance Your not honoring this I believe is a scam and criminal Regards, [redacted] ***
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hello, I have read the page document times now and can not find anything that says you can not be sick for days before with the same illness??? the closest thing in their page document that said was in feet and that was for scuba divingyou should visit their web site it makes it look so easy to get insurance, says if you get the flu days before your covered, then in the fine print it says look at the policy, TRY DOING IT!!!(plus keep in mind this pops up when your trying to buy airplane tickets) it will take you all day to find it, its a flim flam, bate and switchI did print my policy out when I bought it, if it says you can't be see for days for the same thing, you would need a magnifying glass to find it .I will be happy to fax it to the Revdex.com, as you won't be able to find it on their sitethis was also death related according to the Doctors reportthese people are out of controlit seems to me that they will use any excuse not to pay the claim Let me know if you want the page insurance document faxed to the Revdex.com Thanks, [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.> Thank you for providing me the detail list of excluded> purchases Yes, indeed there is a HUGE> misunderstanding on your part Which items on my> receipt, according to the terms of the Allianz policy, fall> into the tobacco category? I am resubmitting an> enlarged copy of my receipts for your review Unless> [redacted] or [redacted] translate in your> language to any of the Exclusions in Section of Allianz> policy, you've made a point Also, for your and other> well versed, fluent in foreign languages employees> information, the *** is a BUSINESS TAX IDENTIFICATION NUMBER> in Dominican Republic As everyone, including you can> see the same number appears on both copies> Now, speaking about publishing on the internet about my> ordeal with your company Indeed, if the complaint> will not be resolved by Allianz in a timely manner, I will> publish it on the internet Also, I will seek a legal> action against Allianz in the Small Claims Court in the> State of New Jersey An Allianz representative would> have to appear in the court, otherwise there will be a> default judgment against company Please be advised,> that in addition to the $ [redacted] currently in dispute, the> judgment against Allianz will also my cover costs and> disbursements, including my attorney's fee As you> know, my total claim was for $ [redacted] , including transactions> for $ [redacted] on 11/23/13, $ [redacted] on 11/24/and $ [redacted] on> 11/24/ I received reimbursement of $ [redacted] > Please do not make representation to The Bettter> Business Bureau that the $ [redacted] has been already> reimbursed Therefore, I am expecting to be promptly> reimbursed for my travel losses by Allianz> [redacted]
Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowNo solution mentionedSimply they try to get more timeRegards, [redacted] ***
Dear [redacted] : Thank you for forwarding this matter to my attention Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically excluded from coverage was any loss arising directly or indirectly from existing medical conditionsThese were defined as: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the days before you purchased it You, a traveling companion or family member are considered to have an existing medical condition if you, a traveling companion or family member: · saw or were advised to see a doctor; · had symptoms that would cause a prudent person to see a doctor; or · were taking prescribed medication for the condition or the symptoms, unless the condition or symptoms are effectively controlled by the prescription, and the prescription hasn’t changed According to the claim documentation on file, the condition which caused the loss was being treated prior to the purchase of insurance As the cause of loss was treated during the exclusionary period, I regret that we are unable to overturn the denial of the claim Sincerely, [redacted] Claims Escalation Analyst, USA [redacted]
Dear [redacted] Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumer The claim has been reviewed and the consumer has now been reimbursed for the medical expensesThe consumer may want to contact the Claim Department for more information regarding the claim The consumer should allow to business days to receive the check in the mail Sincerely, [redacted]
Dear [redacted] : Thank you for bringing this matter to my attention I have reviewed the consumers request and the document that was emailed on February 28, On the Letter of Confirmation was the following: /> “We will refund your insurance premium if you cancel your plan within days of purchase and you haven’t started your trip or filed a claim.” Listed on page of the Certificate of Insurance guide was the following: Satisfaction Guarantee We will refund your insurance premium if you cancel your plan within days of purchase and you haven’t started your trip or filed a claim As the consumers request was received after days of purchase, we are unable to cancel the policy Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance
[redacted] Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer The insuring agreement provides coverage for complications of pregnancypregnancy is excluded from coverageThe agreement does not provide coverage for risk of complications based on passed pregnanciesAs the form on file indicates there was a history of pre-term labor without any indication of complications of the actual pregnancy itself, we are unable to honor the claim for paymentUnless we receive documentation that the current pregnancy has complications we would be unable to overturn the denialSincerely, [redacted]