Lakeland Properties And Management

Dear Ms***, Thank you for directing this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerI have reviewed the claim and it shows that the claim was originally finalized in October for payment and a check was sent out to the address on fileAnytime a check is resent, an email is automatically generated advising the consumer of the payment that is on the wayOur records indicate that a third check was sent to the consumer along with a tracking number from [redacted] instead of regular mailThe consumer should have received that payment by nowAs the consumer did not purchase insurance for the other trip, we would not be able to honor any request for payment for losses on that trip Best regards, Kalinda H***Claims Escalation Examiner Allianz Global Assistance

[redacted] , Records indicate that this was prepared and sent on August Thank you, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took them a month from when my claim was approved to get a check from [redacted] to **, which was the reason for missing the event in the first place Furthermore, I was told I would receive a call back from supervisor Hope I***, with a tracking number the Monday following my call That never happened Instead, I received an email from her with the tracking number, weeks later, AFTER I received the check Allianz was in no hurry to rectify this issue, even after I explained my husband received military orders and we were moving to ** The customer service I received, and the frustration I had to go through, not to mention all of the time I wasted on calls and emails, all while packing to move, is uncalled for I am asking that Allianz refund me the fee I paid them in the beginning, a fee of $ I paid them to handle a service, and they failed Regards, [redacted] ***

Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium The consumers insuring agreement excluded coverage for any loss resulting directly or indirectly from an existing medical conditionThese were defined as: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the days before you purchased it You, a traveling companion or family member are considered to have an existing medical condition if you, a traveling companion or family member: · saw or were advised to see a doctor · had symptoms that would cause a prudent person to see a doctor · were taking prescribed medication for the condition or the symptoms, unless the condition or symptoms are effectively controlled by the prescription, and the prescription hasn’t changed According to the medical documentation on file, the condition that caused the consumer’s loss was excluded from coverage as the condition was symptomatic and/or being treated during the day exclusionary period At this time, my review indicates that we are unable to provide coverage for the consumer's loss and I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWhen a company offers insurance for travel, an option for refund within days is unreasonableTravel plans are made sometimes months in advance and since I didn't travel in the end, no services were rendered by the businessFurthermore, it has been well estalished by now that contracts that are offered to consumeres are made confusing and frustrating so that consumers would not be able to understand exactly what is written in themThe business response shows that they are not playing a fair game Regards, [redacted] ***

I can't figure out what they doI had a flight delay of daysI had a paid hotel reservation in Oregon which I could not use because I was stuck in Philadelphia They said because it was purchased before the cancellation it was not eligible for a coverageSo, even though it was a loss due to the cancellation of a scheduled flight it has nothing to do with them which I am sure is covered in the mile ling gobbelty gook of legaleaze which is carefully designed to free them from just about every shred of responsibility for the service they are pretending to provide I had failed to keep careful receipts in the hassle of rearranging my plans, staying with people, scraping together money that sort of thingI take responsibility for that, there was a lot going on and I wasn't thinking about the details of reimbursement I believe this is a typical insurance company on the shadow side of the businessThey follow the letter of the law and under exact conditions may or may not compensate their customers as they promise This company at it's heart is a legal shell game, a scam providing mostly psychological securityThey promise total trip security and protection against the unforeseen but I imagine it is next to impossible to get them to honor their agreement under nearly every condition because their business is not insurance: it is convincing the customer that all will be well, no matter what happens but when something happens nothing goes well with them at all Avoid them tell everyone you know to avoid them do not buy this serviceit will not take care of you and cost you more in headaches and hassle trying to get bucks out of them than just buying it all again

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms are readily available in the booking path prior to purchaseI am not sure why the consumer was not able to review them The terms were also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium As the days have passed since the consumer bought the policy, we are not able to issue a refundThe consumer may request to reuse the policy for a different trip and inquire about a date change as the dates of travel have not passed as of yetOnce the dates have passed the consumer will not be able to request the changeFor more information about future use of the policy, the consumer may email the Sales Support Department at [email protected],Kalinda H***Claims Escalation AnalystMayland Drive Richmond, Virginia 23233www.allianzassistance.com

[redacted] Please have the consumer include a policy or claim number so that we may further reviewThank you, [redacted]

Dear [redacted] ***: Complaint ID: [redacted] The Appeals department has receive the documentation on October 26, 2016, and October 28, Matt O***, @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, It has been under review for over days now I've been told by him and others, this should take appx days from date of receiving the documentation I have spoken to Matt O [redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted] , and he mentioned to me it would take up to days under regulatory review with is in the appeal department to make a decision on this claim matter They should have been writing me a check either on 11/16/or 11/17/ So far it has been under review for over days now They know that one of baggage was lost They owe me appx $2, I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action has not resolve my complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Dear Ms***,Thank you for forwarding this matter to my attentionOur insurance offered on all event ticket websites are offered as opt in, which means the insurance has to be selected by the consumer in order for there to be a chargeI have searched by the consumers name and was not able to locate a policy which is why the agent asked for the credit card numberIf the tickets were purchased in someone elses name, the consumer may provide that information to the Customer Service Department in order to request a cancelation of the insuranceThe consumer may also dispute the charge with the credit card companyIf the consumer has any other questions she may contact the number on her credit card statementThank you, [redacted]

Dear Ms [redacted] : face="Times New Roman" size="3"> Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageSpecifically included in the terms were the following: We will cover up to a maximum amount of $for any and all jewelry, watches, gems, furs, cameras, and camera equipment, camcorders, sporting equipment, computers, radios and other electronic items and only when original receipts are provided As original receipts were not provided, we were not able to extend coverage to the electronics I regret that we are unable to provide a more favorable response at this time Sincerely, Kalinda H [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hi sorry I missed the previous email, however nothing has been resolved with the company, they didn't even bother to contact meAt this point I still have no resolution to the dispute.Thank you [redacted]

Do not ever Buy this insurance they are a SCAM! When you buy it you are not told of the over pages of legal ease You are lead to believe that if you have to cancel an event you are covered when in fact You have to prove that you had an emergency to include a death certificate in order to get a refund This is a terrible company please never use them

My experience from opening my claim to when I was reimbursed was very,very positiveI submitted all of paperwork via fax and was reimbursed within weeksI will definitely use Allianz again for other trips!

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear There was a fatality on the expressway and both lanes were shut down in each directionThe tickets price they were not usedWhat other document ion is there? They want something, I cannot provide This company is pure fraud Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] notes provided to your office from doctors

This is the biggest [redacted] I've ever come across. If you have money to throw away, then yes, go ahead and purchase this pointless insurance that will only allow you to file a claim if someone died within 24 hours of your trip. Like most insurance companies, this one tops them all as far as pointless coverage. DO NOT CONDUCT BUSINESS WITH THIS COMPANY! You been warned.

RevDex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] . Thank you so very much for resolving this issue. Allianz seemed to have found all my documents on 11/09/2016. This is after several weeks of calls trying to resolve this issue. Thank you again for your help. Sincerely, [redacted] ***