Lakeland Properties And Management

Dear Ms***: size="3">Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage Currently the consumers claim is in a closed status, it has not been finalizedIn order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyWithout this document, we are unable to process the claim If the consumer has a different reason for cancelation, we encourage them to review the terms that was emailed to them to ensure it is a covered reason and to send in verification of that event that caused the loss Sincerely, Kalinda H [redacted] Claims Escalation Examiner Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

[redacted] Thank you for bringing this matter to my attention Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available prior to purchase on the event website and were also emailed to the consumer along with a day satisfaction guarantee period if the coverage did not meet the consumer’s needs As the cause of loss was not listed as a named peril in the insuring agreement we were unable to provide coverage for the consumer’s loss Sincerely, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have provided on more than occasion proof that my wife's pregnancy is currently experiencing complications (which was the reason to cancel the trip - not to avoid complications, but to not compound them) We have send in a HIPPA release as well so that Allianz can review themselves In discussing with them, they had no medical professionals on hand to review, they were simply looking for a specific diagnosis code As it stands currently, my wife needs to take injections daily to prevent her from going into labor My wife's doctor advised us that taking any type of long trip (plane or otherwise) was ill advised as it most likely would trigger an early labor scenario, which in turn would have resulted in many complications for both my wife and child Frankly, I find it offensive that Allianz suggested (verbally to me on the phone), that I should have had my wife board the flight and go into significant preterm labor - as that would have been covered The message I received was essentially that I should have put both my wife and baby's health at risk (and caused Allianz significant cost) Frankly, every conversation I have had with Allianz has demonstrated a high level of ignorance, and general disregard for human life If their service only covered certain diagnostic codes, that should have been spiked out in the agreement instead of using general verbiage Regards, [redacted]

Dear [redacted] ***: Thank you for forwarding this matter to my attention The consumers claim has been reviewed and payment has been issued for the fees the consumer incurred to change the tickets The consumer may contact the Claim Department at [redacted] to obtain an updated status Sincerely, [redacted] Claims Escalation Analyst [redacted]

Dear [redacted] : Thank you for bringing this matter to my attention Our insurance, like any other insurance had terms, conditions and exclusions that impact coverageSpecifically, the baggage delay benefit provided coverage for reasonable and essential items for you to use while your luggage is delayed Currently on file, we have a receipt that isn’t itemized from [redacted] *** for $We also have an itemized receipt for $from [redacted] for a hat and what appears to be other items for a girl which has been reimbursement We do not have an itemized receipt on file from [redacted] ***If the consumer has this, she may send this in for review Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance

Completely terrible customer serviceYou purchase this coverage to do just that; cover youBut then you submit your reason and you wait, and you wait, and you waitThen call and wait some more only to be told that your claim is denied with nothing other than a vague reasonYou call the company and speak with a representative and they tell you there's nothing they can do and your out the cost of your flight or tripThen, I requested to speak with a supervisor and was told there wasn't one availableThey 'pride' themselves on excellent customer serviceThey should probably reevaluate their sloganCompletely terrible experience, and I would never recommend this company to anyone for any reason

[redacted] Thank you for forwarding this matter to my attentionI have notified the customer service department of this issue and a representative will be contacting the consumer directly to troubleshoot the issueThank you, [redacted] [redacted]

Dear [redacted] : Thank you for bringing this matter to my attentionI apologize for any frustration the claims process may have caused the consumer Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage These terms were readily available for review prior to the purchase in the booking path and also emailed to the consumerWe show no error in that submission Upon review of the claim, the consumers claim has been pending for the original e-ticket itineraryOur records indicate that we have requested this documentation twiceWe have received the new itinerary with the changed flightWe are unable to proceed with the claim without verification of the original insured trip We have not requested additional medical documentation as the current information on file for the condition will suffice Sincerely, [redacted]

Dear [redacted] ***: Thank you for forwarding this matter to my attention Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to [redacted] We show no error in that submission The consumers insuring agreement included a named perils certificateThe following coverage was included under the event cancelation benefit: The death of a Family Member or a Companion on or within thirty (30) days prior to the event date According to the claim documents on file, the loss occurred prior to days of the eventDue to this, I regret that we are unable to overturn the denial of the claim My review does show that the proper decision was made in this matter Sincerely, [redacted]

[redacted] Thank you for forwarding this matter to my attention Please have the consumer provide a claim or proper policy number so that we may address their concerns Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]