Lakeland Properties And Management

Dear [redacted] : Thank you for forwarding this matter to my attention Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were emailed to the insured immediately after purchase along with a day satisfaction guarantee period which allows the consumer to look over the policy to decide if it will meet their needs Financial hardship was not included as a named peril in the consumers insuring agreementWe also have not been able to locate a phone call in which one of our agents advised the consumer that it was a covered reasonIf the information was provided to the consumer by the airline, the consumer may want to contact the airline for any additional recourse I regret that we are unable to provide the insured with a more favorable response Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe policy details were not made clear to me until after the policy had already been purchasedYou will find in the attached that a terrorist attacked took place one month ago, days before I was scheduled to travel to the cityAlso, I have included a recently updated travel warning from our US State DepartmentMy claim must be reconsidered and approved under these circumstances Regards, [redacted]

Dear [redacted] ***: Thank you for bringing this matter to my attention Upon review of the claim, the consumer originally purchased tickets for the date of 03/20/These are the tickets that were insured by AllianzAccording to the claim documentation, these tickets were canceled and the consumer brought tickets for the date of 03/26/These tickets were not insured with Allianz Due to this reason, we were unable to provide coverage for the consumer’s lossThe insurance policy that was emailed to the consumer listed the coverage date of 03/20/ While the consumer’s loss was a covered reason under the insuring agreement, the event on 03/26/was not insured, therefore, we are unable to reimburse for that event My review shows that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response Thank you, [redacted]

Dear [redacted] ***, Thank you for bringing this matter to my attention Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage These terms were mailed to the consumer along with a day satisfaction guarantee period /> Specifically excluded from coverage was any loss arising directly or indirectly from a mental or nervous health disordersTo be sure that we adjudicate these claims as consistently as possible, we use the [redacted] (DSM IV) As the cause of loss listed was included as a mental or nervous health disorder, I regret that we were unable to provide coverage for the consumer’s loss My review indicates that the proper decision was made Thank you, [redacted] Allianz Global Assistance

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI called the airline, and because they did not provide compensation for the baggage issue, they could not send a letter I informed Allianze of this, and I recommend they accept my email stating this as notification that there was no compensation from the airline I would like to receive a refund as this event occurred over three months ago and has not been resolved to any degree of satisfaction Regards, [redacted] ***

There is no reason to buy insurance through them because you can not get your money back when you go to cancel your ticket even if there is a death in the family or if it is deployment related!!!

Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the cancelation process may have caused the consumer We have located the consumer’s policy and documentation that was sent in for review /> The document is a screenshot of the consumer’s information from the rental agency but it did not state that the consumer was denied or did not rent the vehicle In order to process the request, the consumer would need to send in supporting documentation to the Customer Service department in order to have the policy canceledThis may be an email from the rental agency or a letter on [redacted] company letterhead If the consumer has any additional questions he may contact the Customer Service department at [redacted] or via telephone at [redacted] Sincerely, [redacted] Claims Escalation Analyst [redacted]

Dear Mr [redacted] :Thank you for forwarding this matter to my attention.Our records show we last contacted you in July via e-mailYou were on this list because you opted to receive e-mails from 3rd party vendorsWe have added you to our "Do Not Solicit" file per this complaintI apologize for any frustration we may have caused you.Sincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

Dear [redacted] Our records indicate a refund for the insurance premium was credited to your card on 12/30/If you do not see a credit on your next billing cycle please contact us at [redacted] Sincerely, [redacted] [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I regretted that I bought this insurance to give so called piece of mind, and fully agreed with so many complaints posted online against this companyI wished that I read those complaints before I bought such an insuranceI certainly will share my experience with my friend and colleaguesTo me, I just could not jeopardize my home in such an emergency condition to continue for vacation trip with the only heating burner to the house in abcondition] Regards, [redacted] ***

Dear [redacted] ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the address provided At this time we do not have sufficient information on file to honor the consumers claim Additional documentation has been requested by the Claims Management TeamFor any updates, the consumer should contact the Claim Department at [redacted] Sincerely, [redacted]

I ordered tickets on [redacted] and clicked the button for this service on accidentNot even minuets after seeing that I paid to this company, that I have to idea who they or what they do I called and emailed asking for a refundWhen I called I spoke to employee ( [redacted] ***) and explained I need a refund and he requested the policy numberI explained I do not have a policy number , but I can see the charge on my bank account [redacted] said he can not help me and I should get an email with the policy number in minuetsI then explained if I can see a charge on my account then he should be able to see that its paid and get someone to help refund meHe tried looking up my account and was EXTREMELY rude and taking deep breaths as if it was a problemI asked to speak to a supervisor and he said, " they are just going to tell you the same thing"He then came back to the phone and said his supervisors are on a more important call I then asked what his supervisors name is, and he said there are a lot of supervisorsI then asked for his direct supervisors name , which he gave with an attitudeI would NEVER deal with a company that has such rude customer service!!!!!!!!!!!!!!!!!!

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] *** [redacted] I was unable to attend, was held in Hershey, PA on SUNDAY, March 09, at 8:PMI live in [redacted] PA miles away I became ill on SUNDAY, March 09, at approximately, 4:PMMy illness was gastrointestinalI was sick to my stomach and had diarrhea for several hours When I sufficiently recovered form the symptoms, I decided that it was best to remain in bed for the rest of the evening I did not see a doctor’s attention for my illness for tow OBVIOUS reasons: firstly, it was Sunday and the office was closed; secondly, my illness was not severe enough to intrude on the important work done in the emergency room of my local hospital In live in a very rural areaThere are no wamedical clinics or alternatives available at all It is wholly MY DECISION not a doctors as to whether or not I attend a concert if I am not feeling wellIf you think in my condition on Sunday evening that I should have driven miles (miles round-trip) form my home in [redacted] , PA to Hershey, PA.; you are sadly mistaken I called your Customer Service Representative on Monday, March 10, and inquired as to how I should proceed with my claimHe suggested that I visit a wa clinic; we have noneHe did not “SAY I NEEDED TO HAVE AN EXAMINATION” He saidI should have the form filled outI took him at his word and you see where that has gotten me! I did go to my local physicians office on Monday, March 10, My doctor was not in on that dayI left the form a requested that it be filled out, explaining the circumstances They declined saying that a physician did not examine meI am beyond frustrated with the runaround on partial information I am receiving form all parties concerned Your criteria are outrageousShame on you and your industry Your policy should make clear that your illness should occur during your doctor’s office hours, when he is in his office and accepting appointments You should honor my claim! You should honor my claim! Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI do not understand why I would have to cancel the insuranceIf I have a receipt showing an amount that I am to be charged for a product how can I be charged more because of a computer glitch? I want to keep the insurance because you never know what life will bring however I want to be charged the amount per my receipt Regards, [redacted]

Dear [redacted] : Thank you for forwarding this matter to my attention Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage While we understand the event was unforeseen, unfortunately, a child not being allowed to travel because of a parent refusing to obtain the child’s passport was not included among those reasons At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured was a more favorable response Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com

Dear [redacted] ***, Thank you for bringing this matter to my attention Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submission Currently, we are not showing that a claim has been filed by the consumer We are unable to comment because we do not have the necessary documentation to adjudicate this claim and therefore cannot address the consumers concerns but to say that the terms itself were accessible prior to purchase We also include a day satisfaction guarantee period which allows consumers to look over the policy and deicide if it will meet their needsIf not, the consumer is allowed to cancel the policy and receive a refund of the premium as long as it’s within the days of purchase and they have not yet departed on their trip or filed a claim Thank you, [redacted]

Dear Ms [redacted] ,Thank you for bringing this matter to my attentionOur records indicate that the consumers claim was finalized and paid on 2/19/We apologlize for any frustration the process may have caused the consumerIf the consumer has any questions regarding payment, they may contact the Claim Department at [redacted] Thank you, [redacted] Claims Escalation Analyst

Dear Ms [redacted] ,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.I am showing your claim was paid on 1/20/For any updates, you may contact the Claim Department at [redacted] .Sincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We were both lost our jobs and I was with my company for more then three years and I was the purchaser of the tickets !!!! Regards, [redacted]

I had increasing pain and was not able to complete my travelsAt time of purchase, I had no painI purchased insurance and expect a full refund Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]