Lakeland Properties And Management

Dear [redacted] : Thank you for bringing this matter to my attention We apologize for any frustration the claims process may have caused the consumer Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer As an insurance company, we provide personalized third party insurance to many companies, as well as provide our own insurance products for consumers who travel The consumer purchased an Event Ticket protector policy, for an event that was sold thru [redacted] This product does not offer coverage for any loss due to business obligationsThis information was available on the [redacted] website and also listed as a general program exclusion in the insuring agreement that was emailed to the consumer The consumer may have been on our general website when she observed information pertaining to business obligations, as some of our personalized travel insurance products may offer coverage for this reason; however, this coverage does not apply to any of the Event Ticket protector policies At this time, I regret that we are not able to provide the insured with a more favorable response as according to her insuring agreement; her loss was excluded from coverage Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance

[redacted] , Thank you for bringing this matter to my attention Please have the consumer provide the claim number so that we may continue our review Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance

Dear Ms***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused you.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to you upon purchaseWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables you to look over the policy and decide if it will meet your needsIf not, a request can be made for the full refund of the premiumWith that being said, coverage does extend to family members of your traveling companionWe would require a copy of your companion's trip invoice to verify you were traveling together as you are the only person listed on the policy with usIf the illness or death falls within the scope of your coverage we would reimburse you for the cost of your airline ticketI apologize for any confusion our agent may have caused you and encourage you to file a claim so our Claims Department can review your file.You may file your claim online at www.allianztravelinsurance.com or call us at [redacted] to obtain a claim form.Siincerely, [redacted] Quality AnalystClaims Quality AssuranceMayland DriveRichmond, VA 23233www.allianzassistance.com

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur insurance records indicate that the claim was paid in full on 4/27/If the consumer has not received the check, they may contact the Customer Service Department at [redacted] to request a stop payment on the check and reissue

[redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage Specifically excluded from coverage was any loss arising directly or indirectly from an existing medical conditionThese were defined as: An illness or injury that you, a traveling companion or family member were seeking or receiving treatment for or had symptoms of on the day you purchased your plan, or at any time in the days before you purchased it You, a traveling companion or family member are considered to have an existing medical condition if you, a traveling companion or family member: saw or were advised to see a doctor had symptoms that would cause a prudent person to see a doctor were taking prescribed medication for the condition or the symptoms, unless the condition or symptoms are effectively controlled by the prescription, and the prescription hasn’t changed The medical documentation on file indicates that the condition which caused the loss was symptomatic during the exclusionary period As the insuring agreement excluded coverage for these conditions, I regret that we are unable to overturn the denial of the claim Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] I reject this offer because I should have been given the opportunity to be able to select another date to see the show Due to a bad snow storm that affected the entire east coast, I had to end up cancelling which cost me $ There were other venues that were affected by the snow storm that allowed individuals to trade in their tickets and select to see another show on a different date Per the website, it was recommended that this insurance policy be taken out when you purchase tickets, however, it does not cover for inclement weather which could affect any individual Any assistance would be greatly appreciated Regards, [redacted] ***

Dear [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumer We show no error in that submission Upon review of all of the named perils that are listed in the consumers insuring agreement, unfortunately, the cause of loss was listed as a general program exclusion thus we were unable to honor the consumers claim I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted]

Dear [redacted] , Thank you for bringing this matter to my attention Please have the consumer provide a claim number so that we may better assist them Thank you, [redacted] Claims Escalation Analyst Allianz Global Assistance

Dear [redacted] : Thank you for forwarding this matter to my attention Please have the consumer provide a claim or policy number so that we may address their concerns Sincerely, [redacted] Claims Escalation Analyst [redacted] www.allianzassistance.com

Dear Ms [redacted] : size="3">Thank you for forwarding this matter to my attention Please have the consumer provide a claim or proper policy number so that we may address their concerns Sincerely, Kalinda H [redacted] Claims Escalation Analyst Mayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear [redacted] ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured I have listened to the phone call and during that phone call the consumer advised that he wanted to cancel the travel program and the reservationThe agent had the consumer confirm that he wanted to cancel the policy and confirmed the last four digits of the policy numberThe consumer agreedThe agent advised that once the policy has been canceled a claim can not be filed and the consumer indicated he understoodThe consumer was advised that the credit in the amount of $will be refunded by to the card The consumer then wanted to know who to talk to for the remaining amount and was then transferred to [redacted] At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, Allianz Assistance is diverting the attention to something that is not relevant for the case.I never claimed that I spoke with an agent from ** over the phone to purchase my ticket so please stop saying that I was with an agent over the phone to purchase my ticketsIn fact, I was trying to purchase the tickets online and there were NO Tickets issued because [redacted] could not issue any tickets within hours of window, so, ergo Allianz Insurance should have NEVER issued any policy since no tickets were issued.I just don't understand which part Allianz as an Insurance Comapny do not understand and let me break it down for you, Allianz Assistance, NO TICKETS ISSUED THEN NO POLICY SHOULD BE ISSUED!!!Allianz Assistance, STOP WASTING MY TIME AND REFUND ME MY MONEY THAT SHOULDN'T HAVE BEEN TAKEN IN FIRST PLACE !!! Regards, [redacted]

Dear [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage The consumer’s insurance policy insures the person(s) listed on the letter of confirmation, and not the person who paid for the insurance and/or trip expensesBy law, we reimburse the insured(s), which in this case, the consumer and his motherFor this reason, two separate checks were issued in that exact manner Upon review of the claim, the consumer was reimbursed the actual loss of his travel expense as indicated in the claim documentation by the travel suppliers Sincerely, [redacted] Claims Escalation Analyst [redacted]

What a complete waste of time and money! I will never purchase travel insurance through this company againCustomer service was absolutely no help

Purchased airline ticket to California and included travel insurance I had a breakdown one week before travel and called to cancel When my paperwork was reviewed, Allianz denied the claim because the problem was mental and they said, "mental conditions are not covered." They also said read my contract but I had no contract because I purchased and paid along with my airline ticket and received nothing in the mail from Allianz This company has a narrow definition of reasons for cancellation that can be reimbursed The advertising is deceptive and it is not worth paying $or more when there is a greater chance you would not get your money back if something happened Think more than once before using them

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the policy Allianz emailed to me when I purchased the insuranceOn Page under 'Legal' there is one sentence regarding receiving a subpoena for jury dutyIt does not specify ANYWHERE that this applies ONLY if one has 'already purchased a ticket and cannot travel because they received a subpoena'That was the response given me by Allianz for refusing to honor their policy Apparently Allianz has TWO different policy manuals; one for the consumer and one for their corporate lawyersThe only rules they follow are the ones not specified in the Policy they provide to their customers I want Allianz to show me WHERE in their Policy the lengthy language is located that IS the rhetoric sent in their last email message Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is a chronic condition I have had since 2004, due to a car accidentI had surgery in on my back...*** [redacted] performed a Diskectomy...he is with [redacted] , [redacted] My Primary Care Physician for this initial accident and years after was [redacted] with [redacted] ***, at [redacted] He also sent me to a [redacted] Specialist, [redacted] with [redacted] , [redacted] Then, I was involved with another accident, neither my fault, in 2009, which reinjured everythingI continued with [redacted] for some time and then requested another [redacted] Specialist due to no improvementsI went to [redacted] *** with [redacted] ***, at [redacted] During my time with this [redacted] facility, it was deemed necessary for another surgical consult, which was to [redacted] with [redacted] , at [redacted] I ended up having surgeries with this surgeon on 4/and 5/22, which is the paperwork included with my claim This is not a problem that began days before my flight was to take place, but a chronic problem for over years Please contact the above referenced facilities for further information, and to confirm this letter so this may be resolved quickly I should not be punished for this because I have a lifetime of pain ahead, and request a refund of my flight please Thank you, [redacted]

Dear [redacted] : Thank you for bringing this matter to my attentionI apologize for any frustration the claims process may have caused the consumer Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage These terms were readily available for review prior to the purchase in the booking path and also emailed to the consumerWe show no error in that submission Currently, the consumers claim is pending for a completed Physician Statement form and proof of payment for the event tickets Our records indicate that we have reached out to the insured and advised of this documentation that was needed to finalize the claimCurrently, we do not have the documentation on file Without this documentation we are unable to complete our review of the consumers claim Sincerely, [redacted] Claims Escalation Analyst Allianz Global Assistance

I bought an airline ticket from [redacted] has Allianz right there on their website recommending that you insure the cost of your ticket with Allianz I cannot believe a reputable airline would recommend this company It has taken months and I have not even had my claim reviewed yet I sent everything they asked for, receipt and doctor's statement, which they said they did not get but I had the email where I sent it So I sent it again and they are still jerking me around Good luck getting them on the phone and if you do, you will get a new claims examiner who say they have to start all over Go on the website and it says your claim is being reviewed [redacted]

Dear [redacted] , Please have the consumer provide either the policy number or claim number so that we may review Thank you, [redacted] Claims Escalation Analyst Allianz Assistance