Lakes Heating & Air Conditioning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I believe the practice of rebilling after I have already paid for the months of August, September and October is unethical and completely unfair for a consumer that is trusting that ComEd was correctly billing the entire time They made the mistake of incorrectly charging me for those periods, I asked that November be adjusted, not August thru November With absolutely certainty, if there was any other energy providers in Illinois aside from ComEd this issue wouldn't have escalated because the company would've just accepted their mistake and eaten the cost for fear of losing the customer That is the problem with ComEd, they're working with antiquated systems that they themselves aren't able to understand, and so they can only stick to what they know.While the response stated that I (reluctantly) agreed to a month payment plan at 0% finance charge, I received a letter in the mail yesterday that stated that it was at 1.5% finance charge I did bring this up to the ComEd and they assured me that it was indeed at 0%, but that the 1.5% is just what the applicable rate would've been if it had not been 0% Then why even send me a letter that would be confusing to me as a consumer in the first place? That's just another example of an antiquated process that is not flexible or dynamic enough to handle corner case scenarios such as this one.I am rejecting because after speaking to me monday and this morning, it is evident that I and one of the other supervisors agreed to have my november bill removed and have my december usage serve as proxy, but that ComEd instead decided to have periods August thru November reviewed.Apparently, they are within their right to have up to months re-billed (Even though the first supervisors stated years -- Another example of inconsistent communication within the firm) and that I was basically lucky that I only had months redone I can assure you, I would NEVER in a million years pay a years worth of re-adjusted energy usage just because they think they can At the end of the day, it seems as though the customer is wrong, and I have to pay for the mistake and poor estimation done by ComEd Would love an end to this monopoly and unethical practices
Sincerely,
Emilio ***

Complaint: ***
I am rejecting this response because: I will not know for at least another month whether or not the meter is working properly. The new meter was put in on April 27, and I received the latest bill on May 2, 2016. I don't feel this is sufficient time to determine if the new meter is working any differently than the previous meterI will be better prepared to deal with this later effort on their part in a month or two.
Sincerely,
*** ***

Credited the customer's residential hardship grant towards the unbilled balanceRearranged the remaining balance of $1,into installments of

I
called customer left messages Comed verified a mixed meter issue at the premise
address The technician verified meter *** serves *** * *** ** *** meter 997912616/serves *** * *** ** *** (please note smart
meters were installed on 6/2/which is why meter
#'s are listed for each
unit)To correct the issue bills were cancelled from 9/10/to 9/8/on
the incorrect meterAfter setting the correct meter corrected bills were
issuedThe customer was billed kwh on the incorrect meter and should have
been billed kwh on the correctAs a result the account was overbilled
kwhAfter completing the billing adjustment an excess credit remains in
the amount of $A refund check can be issued per customer request

I
spoke to customer on 8/15/explained a previous payment agreement was
processed due to a medical letter submitted by the customer on the accountThe
special medical payment agreement was explained to the customer on 5/1/at
which time the customer was informed the $would be
deferred into
installments of $and would begin on the bill issued on 5/31/An
order was also issued at that time to restore service at the premise address
On 8/15/I spoke to the customer on 8/15/and explained the information
above, I advised the customer a payment of $was needed to restore
serviceThe customer was advised that she may want to apply for a residential
special hardship grantOn 8/19/a payment was paid in the amount of $
and service was restored at the premise address

Ms*** Per the ComEd Claims Case Manager, D.R.: Your claim was submitted to the ComEd Claims Department Review Committee for further evaluationThe facts of your claim regarding problems on 2/25/were reviewed. Our investigation revealed that a cable failure was responsible for the
events that followedWhile ComEd deeply regrets the damage that resulted, we were unable to prevent this type of occurrence. Therefore, we must respectfully deny your claim. We apologize for any inconvenience you may have experienced, a letter with the above information was sent to you on 7/10/which may be of assistance to you if you decided to file a claim with your insurance carrier

Ms***, Per our records, the Construction and Maintenance Field Supervisor, T.C. contacted you on 4/25/He conducted a site visit and called in *** locates to replace the primary pole that was damaged from windThe pole is scheduled to be changed out by 5/6/

Hello Ms***,Per our telephone conversation today, 6/10/16, you were advised ComEd cannot reimburse or credit your credit card payment you made on 6/3/to restore your services and in turn now establish a new payment arrangementThe following notifications were made to you prior to your
service interruption: On 3/1/16, we emailed a current bill per your requestOn 3/3/16, a courtesy call made to the phone number listed for the account for the past due amount $318.75, on 3/9/16, a disconnection notice in the amount of was mailed to your home, on 3/16/16, 3/17/16 and 3/18/a call was made to the number listed on the account indicating your past due balance for disconnection for $On 4/26/16, a disconnection notice in the amount of $was mailed to your homeOn 5/3/16 and 5/5/a courtesy call was made for the balance of $On 6/2/16, the services were interrupted for non-paymentOur records indicate no contact from you from 3/1/to 6/2/16, and no payment were received on the account since 12/1/activationAt the time you contacted ComEd on 6/2/and 6/3/16, your services were disconnected for non-payment and the full amount past due of $was needed to restore your servicesOnce a premise services have been interrupted for non-payment, the account is no longer eligible for a payment arrangementOn 6/3/16, Customer Service did advise you were eligible to have your doctor submit a medical letter to restore your services if a medical condition existed in the homeYou were also advised you could apply for ComEd Residential Hardship, but the only other option to restore the services was to pay the amount due or submit a medical condition letterOn 6/3/16, your payment in the amount of $was received and your services were remotely restored the same dayYour current balance is $due 6/27/16.During today's conversation, I advised your home has an AMI meter that we can test for accuracy; however you wished to end the call without further discussionYou may contact us to schedule a meter test at any timeThe AMI meter remotely submits your usage data every minutes and you can track your usage via www.comed.comThe meter is no longer manually readComEd does not reimburse for lost food or expenses due to service interruption for non-payment.Based on the above, no billing adjustments are warranted at this time.Thank you.***ComEd Customer Relations

Hello Lori ***:I do apologize for any inconvenience you may have experience when you called ComEd's Customer Care CenterOn 2/11/I called the primary phone number on the ComEd Account and left a voicemail
A new ComEd account has been established at the
requested premise as of 2/2/The account
is currently on auto pay and the first bill will be issued around 3/3/Best Regards,Aarian ***

Initial Business Response /* (1000, 5, 2015/10/15) */
A left a message on Mr*** voice mail 9/15/The customer's electric service was disconnected for nonpayment on 8/21/The customer submitted a medical letter on 8/25/and the electric service was restored with the medical letter
8/25/The customer was advised that the medical letter will expire on 10/24/(the last day to establish a deferred payment arrangement)The customer's bills were overestimated from 5/28/to 7/15/As a result, the bills were canceled and rebilled based on regular readings obtain 5/28/XX (XXXX) and 7/15/XXXX (XXXX)It was determined the customer used kWh from 5/28/to 7/15/@ kWh per day and the account was rebilled accordinglyThe customer was advised that he would receive a revised bill in the mail for $3,and he is eligible to establish an interest free deferred payment arrangementThe customer has a smart meter therefore; estimated bills should be limited going forwardWe have received actual readings at the premise on 8/25/XX (XXX) and we received an actual reading at the premise on 9/24/XX (XXXX)

Ms*** In response to your follow up questions, our permits are authorized by the city of Chicago. As for contacting the building manager, we would not reach out to them unless there was going to be an outage at the building. The alley in question here is city property and they
are the ones that we contact prior to us working here. In regards to your claim, per the Case Manager, he has reached out to you directly to resolve

MsPles, Per our conversation and your request, the service has been put in *** Development Group Inc's name as of today, 7/29/16 at *** Franklin Ave, Bldg *, Franklin ParkThe new account number is *** and a deposit was not assessed. Based on this information the
complaint is being closed

Hello,
Per
your inquiry, you have stated there have you have experienced hardship and was
unable to make payments on your ComEd account, causing the medical payment
agreement to default on 10/11/Prior to that, there was a regular deferred
payment agreement that was originally established
8/3/and defaulted 7/11/
The last payment posted on the account was $on 7/18/
Typically,
a customer cannot use another medical payment agreement nor regular payment
agreement within months, if the account has not been brought currentAs a
one-time courtesy, I will offer an interest free regular deferred payment
agreement, however a down payment is required
You
mentioned in your inquiry that you applied for Energy Assistance*** and
ComEd correspond electronically and at this time, no pending pledge has been
provided to ComEd for your accountYou may want to reach out to them to
confirm the status of your application
Going
back to the deferred payment agreement, the amount that would be going in would
be the total balance due, $1,A 25% down payment of $is required
before the agreement can be establishedAfter payment, you must speak to
either myself or a live customer service representative to confirm payment and
officially establish the agreement on the accountYou may choose between and
months to break up the remaining balanceThe installments, as you know,
will then be applied to your monthly current billOn time and in full payment
is required to remain on the agreement
Please
reply if you would like to establish a deferred payment agreement and please
confirm the date of payment
At
this time, I will notify the Revdex.com of the same informationIf you have any
additional questions, please feel free to contact myself or the ComEd Care
Center at ***. Best Regards,*** **

Complaint: ***
I am rejecting this response because: I still find it disheartening that the rebate can not be given to a loyal paying monthly customerBut unfortunately I guess it is a learning lesson to me when dealing with comed.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

On
8/23/a ComEd technician verified the meters were mixed between *** and *** *** BlvdAn adjustment was not processed on this account *** *** *** *** because the customer was under billedThis customer was billed
12,kwh for meter *** from 8/19/
to 8/5/and should have been billed
15,for meter ***

Hello, Ms***A thorough investigation of the three mention accounts was conducted and please be advised all Cash-Only blocks from the accounts have been removed and payments via any method will be accepted in the futureLate payment charges have been waived and the account balances have been
forwarded to you under separate copy. A letter was also sent to you, for your records, indicating the three checks from ** *** / *** of *** were destroyed and not returned to the *** as practice when the checks cannot be applied due to the payment blockThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf possible, Maybe Comed can notify customers on monthly bills of deposit requirements if they are lateThat way we are on notice
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The issue is unresolved and on-going, I've provided a contact phone number for my building's management so that a test of the meter can be coordinated.Thanks,*** ***
Sincerely,
*** ***