Larry H Miller Automotive

To Whom it may concern, I need to know which Larry HMiller Dealership the customer's complaint is regarding, as we have multiple used car dealerships Thank you, Julie D***

To whom it may concern,Rod R [redacted] has contacted the customer directly to address concerns regarding the rim damage and request for reimbursement of remaining oil change on maintenance plan purchasedThe general manager, Aaron S [redacted] , will be contacting customer shortly as well to address the customer's request and resolve the complaintThank you, Julie D***

Per our General Manager Jarred B [redacted] a check was sent for the difference of interest ($338.32) that it cost by having a higher amount financed If I can be of further assistance please let me knowThank you.Andrea L***Executive AssistantMiller Automotive Operations

In speaking with our General Manager of that location, Mark M***, it is my understanding that this is an issue that will need to be resolved with Wells Fargo Mark is going to assist the customer once they provide him with the contact information for the bank.Thank you!

Complaint: [redacted] I am rejecting this response because: it is how I was treated that is the problemIt wasn't the money I feel that you at Toyota Corporate, and definitely the Larry HMiller Dealership have much bigger problems then whether or not you helped us Once again, I know that my truck was damaged at that dealership It should have been an automatic solution for them to fix it Obviously that was not what happened Then they went out of their way to prove that we were lying, which we are still waiting to see any kind of picture proof that [redacted] said he had but would not show us (all the pictures from each of our many visits over the month) They also made a point to guilt us into stopping our inquiry as the only result would be that an employee would get fired (once again, you should NEVER tell a customer that) Lastly, the antennae was the small issue, which is why they offered to fix it free of charge (maybe a $job) as long as we bought the part (~$80) That is not a solution, and I feel really bad for you if you think that was the issue at hand [redacted] and [redacted] are very shady people who should have no contact with the public That is issue you at corporate should be looking into There are things going on at that dealership that should not be associated with Toyota's company name Everyone involved has shown little to no respect for us as humans and the sad part is how we were very loyal customers for the last two years despite them being out of our way to go see As an endnote, we still to this day have not demanded that anything be fixed and all we are looking for is the conclusive evidence that [redacted] said proved the damage did not occur there Sincerely, [redacted]

To whom it may concern, The Larry HMiller Dealerships has multiple Ford DealersI need the name/address of the location the customer's complaint is regarding in order to better assistThank you, Julie D***

Complaint: [redacted] Hi sorry I am not sure how to send a response message to the business I wish to reply to their message and tell them that the dealership that the incident took place at was the Larry HMiller Ford in Provo, UT.How do I send them a response? Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To whom it may concern, I need to confirm which dealership the customer's complaint is regardingCan you please confirm which of the following dealerships this complaint is regarding? Larry HMiller Ford Lincoln Draper Larry HMiller Super Ford Salt Lake City Larry HMiller Ford Lincoln Provo Thank you, Julie D***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive the additional movie tickets and have received the amount according to the advertisement Sami W [redacted] , I apologize for my shortness on the phone call At first, I didn't believe you were really a true representative for the used automotive group I am pleased with the eventual outcome I know you have spoken with your manager If you would like to hear why I was so "frustrated" feel free to call me again I would be happy to speak with you again As a person rarely gets an opportunity to speak with someone with real authority But if you don't want any feedback, I considered this issue closed Sincerely, [redacted] ***

[redacted] ,I'm sorry to hear that you've had an issue with your car purchaseIf this issue has not been resolved please let me know the exact dealership that you've been working with and I will be happy to get in contact with them to see what your options are at this point.Thank you.Andrea L***Executive AssistantMiller Automotive Operations

I am sorry that your experience at are Used Car Trucks and Imports was not the experience that you had hoped for We appreciate you letting us know of your situation and I will make sure that our General Manager is aware of your situation At this time if you are looking for a new inspection or monies you feel owed to you, you will need to contact the dealership directly I do not have access to the contracts or the paperwork associated with your purchase and those things would come directly from the dealership itself and not our corporate office You can contact Trevor R [redacted] who is our general sales manager at that location and he will be able to assist you further.Thank you.Andrea L***Miller Automotive Operations

Contact Name and Title: [redacted] , General Manager Contact Phone: [redacted] Contact Email: [redacted] @lhm.com I left a message on [redacted] and [redacted] 's phone number listed in the Revdex.com complaintOn 10/16/we were able to speak directly to each other on the phoneThey were out of town on vacation but I was able to explain to them some of the research that I was able to find With my office manager's help we located copies of the vehicle transaction of the purchase of the Jeep Grand CherokeeThey had a complaint that a $was to be a refundable amount back to themWe have a copy of a credit receipt of $and it was shown as down payment on the contract of saleThey were happy to hear that it was only $but still frustrated that they could not get it back even now, because it was used on the contract to reduce the amount financedThere was an amout of $listed as a rebate, that rebate was a credit from Chrysler that was also applied to the contract, thus lowering the amount to finance alsoSo the paper work is accurate as to the correct down payment and rebates that were available at that time The other concerns were with the actual Jeep itselfComplaints of the transmission and body moldings not being rightThey thouht that the extended warranty would have been able to help with the body moldings but it probably will not be covered under the items that it can be used forI told them that we had a dealership that is part of our [redacted] H Miller group of dealerships in the area in which they liveI told them that I would contact the GM of that store and have him get in contact with them personally to see if we can help them in any way possible with their concernsI spoke personally with [redacted] ***,the General Manager on Saturday,10/18/2014, he is more than willing to get involved to helpI gave him their information and he will be contacting themI also just sent an email to the [redacted] s about [redacted] involvement from our Tucson store We are always concerned about any complaint at our storeEven though I was not here during any of the transaction of their purchase I am always willing to help in any way possiblePlease contact me if I can answer anymore quesitons regarding this matter Thank you, [redacted] General Manager Larry H Miller Chrysler Jeep Dodge Ram Bountiful office [redacted]

[redacted] , I have contacted the dealership regarding your issue(s)They are asking for a little more information regarding your dealCan you let me know what kind of vehicle you purchased and what the name on the contract isAs soon as I have this information then we can look into it for you

Contact Name and Title: [redacted] Service Manager Contact Phone: [redacted] Contact Email: [redacted] @lhmauto.com We do not have record of Mr [redacted] having appointments with our dealership or coming in to our service department times, we do have record of him calling after receiving a recall letter from Chevrolet for us to order his parts, the parts for he's recall have been very hard to get and have taken many weeks to get them in, even after we receive the parts for the recall sometimes the customers keys will not work with recall parts supplied by General Motors, so new keys have to be ordered, Mr [redacted] did visit our dealership on the evening of November 4th, he arrived at 4:12pm and left at 5:41pm while we tried to fit the recall parts to his old keys, he's Chevrolet Malibu sat in the service drive directly under a video surveillance camera, I have played back in video from the moment he arrived until he left, and nobody touched his vehicle, we only worked with his keys, I am willing to replay this video to anyone that would like to view it, there for we did not tamper with his ignition switch, we are still waiting for his replacement keys to come in

Complaint: [redacted] I am rejecting this response because:From my understanding, each Jeep has their own database in which they keep services storedI have been to multiple locations therefore not all services are on recordI have also visit the Jeep in Tempe off of Autoplex Rd Sincerely, [redacted]

From the correspondence between the customer and the General Manager of the dealership that took place on October 18thI believe this issue has been handled between them Thank you Lindsey

Complaint: [redacted] I am rejecting this response because:"Irina K [redacted] , Customer Retention Director" clearly did not read the complaint or investigate the problem accurately at all or attempt to resolve the issue at allAccording to her statement almost doubling the price from $to $is considered a discounted rate for a $jobI did not sign anything until after I came to pick up the part and if I did not pay the higher amount my part would have been held until I didAccording to her statement regarding the 2nd issue I brought the car in to get my engine lights diagnosedI clearly said I had an OBDscanner (that's the device to check engine lights FYI)The reason I brought the car in was to diagnose an ignition problem which I also clearly statedIt was me who told the dealer I had an aftermarket fuel pump and I even installed a fuel pressure gauge for their referenceI told the dealer changing to fuel pump back to stock would make no difference in fixing the ignition problem, but I agreed and brought the stock one in an allowed them to change it back which made no difference in fixing the problem as predictedI brought the car in with check engines lights but left with (again clearly described in the original statement)I did not have a chance to see the car as I took the service writers word for it when I signed the papers about it being fixed and drive-able yet when I started the car the check engine light was flashing with active codes and would not idle at allThe problem was worse than when the car was dropped offI paid for a diagnosis and specifically told them what to look for but they decided to go a different direction with it and did not fix anything or give me any type of accurate diagnosisI ended up fixing the problem on my own which was exactly what I said it was so why would I let you keep my stolen money?I will be posting my this experience and response on google review and filing a complaint with the Attorney General now as well in an effort to get a response from a more qualified Customer Retention Director and to warn other people about this dealership and their intentions and theft In life there is two types of profit: Honest Profit and Dishonest ProfitI think we know which type this company represents Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it was a year when I tried to trade it inAt that time was auto nation which was the same amount lhm offered meI am not surprised that they take no responsibility, nor they acknlodge of their finance guy calling me asking me out for drinksIs this how your company runs? Get my personal information and use it for your personal use!! If I need to look for the original email I willi will never purchase anything from lhm again and I will make sure all my family and friends don't go their eitherIf they claim I got such a great deal then why am I under ?? Yeah that's what I thought !! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your help to resolve this matter Sincerely, [redacted] ***