Larry H Miller Automotive

[redacted] ,I am sorry to hear that you're experiencing issues with one of our dealerships I reached out to Jonathan who is one of the managers at our Used Car Supermarket in Sandy I made him aware of your situation and he would like you assist you in resolving this issue He left you a voicemail this morning If I can be of further assistance please let me know.Thank you,Sami W [redacted] Executive AssistantMiller Automotive Operations

Contact Name and Title: [redacted] Contact Phone: [redacted] , I am sorry to hear that you are having an issue with one of our dealershipsIf you could let me know which dealership it is that you've been working with I would be happy to get this to the appropriate people Thank you

To whom it may concern, There has been no evidence of deceptiveness in the customer's contractEverything is transparently listed on the customer's contract of saleThe dealership has already cancelled the after market products, and has sent the check in the amount of $to AlaskaUSA Federal Credit Union on January 8th, We have validation that the lender has also cashed this check on January 10th, Nothing more will be done for the customerThank you,Julie D***

Contact Name and Title: [redacted] ***-Executive Assistant Contact Phone: 000-000- [redacted] , I have spoken to [redacted] our customer relations manager at the dealership and she has responded with the following: The customer negotiated an X amount for the car that she settled onShe purchased warranties in the back that equal to $3,195: TCA is and gap

This vehicle was originally purchased on June 27th and went through the PDI inspection process and initial shop procedure before being put on the lot for sale and passed all rigorous inspection process The vehicle was brought in to us by the customer on July 21st with miles for a stalling out concern We got the vehicle in the shop and the technician first connected Chrysler WI-Tech (Chrysler diagnostic equipment) to vehicle to see if there were any stored or active codes presentThere were no faults in all systemsTech proceeded to try and duplicate the concern by driving the vehicle, no concerns arose during test driveThe tech pursued to contact Chrysler S.T.A.R(Service Technical Assistant Resource) center regarding the issue with the vehicle, STAR in turn had the technician monitor fuel system pressure, pull fuel sample, uploaded configuration, freeze frame, snapshot, event data, and vehicle scan reports and upload them to Chrysler tech supportNo failures were found through the uploaded dataChrysler STAR center advised us to duplicate the concern before any repair attempts were madeTech and Shop foreman continued to drive vehicle on a daily basis to try and duplicate the concernWe have yet to duplicate the concern on the vehicle with having put miles on it thus far Josh W [redacted] Service ManagerLHM Dodge Peoria

To whom it may concern, The customer had millimeters of brake pad material in the front and in the rearThe dealership called the customer, told them their vehicles needs, and the customer agreed to the workThe customer will be receiving reimbursement via check in the mail to the address listed on this complaint for the brake inspection of $as the dealership did not mean to charge them for this part of the service Thank you, Julie D***

Complaint: [redacted] I am rejecting this response because: It took about 4-Months to get this responseI paid insurance for the carAre you guys going to give that back? I paid about $in insurance because you guys didn’t get the response in timeYou guys should be held accountableWorst customer service Sincerely, [redacted]

***,I am sorry that you are having an issue at our Hyundai dealership As a group we appoint a General Manager at all of our locations and the decisions for those dealerships are at the General Managers discretionYou will need to get in contact with either our Service Manager, *** [redacted] regarding your issue of contact [redacted] who is the General ManagerI can not guarantee that they would cover the cost of the repairs for free but it would be up to them to make this decisionThank you[redacted] ***Executive Assistant-Miller Automotive Operations

Complaint: [redacted] I am rejecting this response because:The problem is still the SAME stalling problem that we has almost a year ago when we first brought it to you and you claimed it was the gas tankYou were then, and have been wrong ever sinceWe have wasted several months and almost $3,in useless car repairsThe last time we brought it in it was doing the SAME EXACT THING as beforeIt's stallingThe same as a year ago, the same as months ago and the same as a week agoStallingYou charged us a diagnostic fee and you never diagnosed itWe will see you in call claimsYou owe us that money back because you never fixed or correctly diagnosed our carThe rental has absolute nothing to do with this issueAnd the fact that you paid for one of the repairs (a repair that still didn't fix it) also has nothing to do with the many months and thousands of dollars that we paid to your dealership trusting that your mechanics would diagnose and fix our car, which did not happenWe will obviously need to work this out in courtYou cannot charge people whatever you want for random parts and expect them to go without their vehicle for months and months whole charging them thousands of dollars for nothingThat is not fairYou have accepted no responsibility in the neglectful diagnoses and chargesThat is not acceptable to us at all Sincerely, Julia T [redacted]

Complaint: [redacted] I am rejecting this response because:The business did not offer anything to resolve the complaint.We have now purchased a comparable vehicle elsewhere for $1,more than the advertised price we tried to obtain from Miller AutomotiveTo compensate us for this injury, we request a settlement of $1,to be paid to us from Miller Automotive to cover the cost of injury caused by Miller Automotive's failure to honor their advertised price in violation of the Utah Consumer Sales Practices Act Rule R152-By accepting this settlement, we will not proceed with any further action against the business and would drop the issue Sincerely, [redacted]

To whom it may concern, I need the name and the address of the dealership in question, as the Larry HMiller Group owns dealershipsThanks, Julie D***

The customer has met with the GM and this issue has been resolvedThank you,Sami W [redacted]

To whom it may concern, The dealership has brought Mr [redacted] in the store to go over his issues with the dealership and all were fixed The dealership resigned him with a lower sales price and fixed his name to read correct as we had his middle name as his first He was happy when they finished up, and all should be wellThank you, Julie D***

Complaint: [redacted] I am rejecting this response because:As of today, 9-27-16, they have not credited our account per our agreement during the meeting on 9-22- There was also a few things that he needed to check on & get back to us which has not happened Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I feel that you are not even looking at the information I have provided alreadyOnce again, the complaint is against the Larry H Miller Ford/Lincoln store at S Lone Peak Parkway, Draper, UT Service phone number is 801-563-The service advisor was Richard R***The last person I spoke to was Trent 801-563- Sincerely, [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) My name is [redacted] , the VIN# for my van is [redacted] I have a copy of the negotiation sheet that says the purchase price and on top of that it says, "YOU WIN" I also have the details for the purchase price, taxes and the warranty I know and chose to add this is what doesn't add upIt is aprox $3,higher than what was agreed upon and I never got an answer just as outlined in the complaint

(The consumer indicated he/she DID NOT accept the response from the business.) The dealership is Larry H Miller Dodge located in Avondale AZPlease take the time to read my complaint as I list names and phone numbers so you can process it more efficientlyI am unclear as to why you are asking me what dealership? Since the complaint I have received a phone call and my check so that concern has been addressedThe very poor customer service that appears to transcend into every department there is of concernAs my complaint stated no on there will return your phone callA simple returned phone call would have not resulted in lost future business with this dealership or having to take time out of day to contact the Revdex.com for help

Julia,I am sorry that you feel like we have been unwilling to help with your issue I have spoken with our Service Manager Todd P [redacted] again and he his happy to review your concerns with him but at this time it is an issue that he would have to address No monies could be refunded from our corporate office That would need to be decided by the General Manager Aurel D [redacted] and our Service Manger Thank you.Andrea L***Miller Automotive Operations

Contact Name and Title: [redacted] Contact Phone: [redacted] , I am sorry to hear that you are have issues with one of our dealershipsIf you could let me know which dealership you purchased the vehcile from I would be happy to assist in getting the issues resolved Thank you

To whom it may concern, The dealership has been in contact with the customerThey have mutually decided to issue the customer a refundThank you, Julie D***