Larry H Miller Automotive

To whom it may concern, The customer has already informed the Larry HMiller Dealerships Corporate office of her complaintAfter speaking with all of the parties involved, the conclusion is the part was already brokenAs a gesture of goodwill, the dealership has offered to cover the cost of labor, and customer is responsible to pay for the partsCustomer has also been sent gift cards from the corporate office in the amount of $to cover the remainder of the costs of the repairsThank you, Julie D***

In speaking with Trevor, this issue has been resolvedPlease contact the dealership directly if you feel that there are still issues need in need of a resolution Thank you,Sami W [redacted] Executive AssistantMiller Automotive Operations

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @lhm.com I completely understand how frustrating it must be to have collections from Lexus Financial Services engaged We are in the customer pleasing business, however, the agreement between a lending institution and the customer is outside of our control That does not mean we do not careWe have met with our customer and resolved concernsWe have also been in contact with LFS to see if there could be a further discussion between them It is our understanding from the lender, that there was an unpaid balance that has been ignored or dismissed by our customer from the lender and led to fines and fees I believe the resolution lies with our customer working with the lender to negotiate a resolution If they need any individual contact information for LFS, please reply [redacted] GM LHM Lexus [redacted]

Complaint: [redacted] I am rejecting this response because:The dealership unethically convinced my wife that she needed front brakes when there was percent life left in the front brakes The front passenger rotor was replaced when the front pads were done By the tech turning a newer rotor that did not need turning, the tech has shortened the life of the brake rotor I was scared about her front and didn't understand what the tech was telling her about her front brakes My wife said the front brake pads were at a and should be at a 5, so she thought that they needed immediate replacement, she did not understand that it meant she had percent life left I the brakes An ethical mechanic shop would have told her that yes you do need rear brakes, but your front brakes are just above half way done and should be checked in another months Charging $labor for one hour of work on both set of brakes is really high My wife also thought they were replacing the rotor and not turning them I talked to another service manager at a competing car dealership and he said that they took my wife's money, but he didn't say that in a nice way Sincerely, [redacted]

To whom it may concern, The customer has been actively working with the dealership in order to resolve this matterThe customer has been offered to trade out of their vehicle with no depreciation into one that has all of the features the customer is looking for, or the customer has been offered a full reimbursement in the amount of $for the accessories even though some have already been installedThe customer has declined bothThank you, Julie D***

John,I am sorry to hear that you are having an issue with one of our dealerships If you could let me know the specific dealership it is that you've been dealing with I would be happy to get in contact with our General Manager regarding yoru issue Thank you.Andrea L [redacted] Executive Assistant Miller Automotive Operations

Mr [redacted] , Will you please specify which Larry HMiller Dealership you are referring to?

To whom it may concern, I need to know which dealership the customer is talking about, we have over Thanks, Julie D***

Complaint: [redacted] I am rejecting this response because: To Whom It May Conern;This complaint ( [redacted] ) has not been resolvedPer your request, the address where we purchased the vehicle is:Larry HMiller Chrysler JeepW Papago FWYAvondale, AZ 85323480-207-3967Thank you, [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Larry H Miller is still avoiding the discrimination claim and turning it to benefit their organizationThe deal was being finalized and the General Manger Jay C [redacted] left the office to finalize the dealHe came into the office and did not say one word regarding the Carfax, only the surveyI attempted to make this right with the corporate office and holding them accountable to their offer before the General Manager Jay took it personal and not professionalJulie D [redacted] refused and said she could not do anything to assistI want them to stand behind their word and stop wasting time and honor the deal on the vehicle I presented to the dealershipI found the vehicle on EBay and the dealership went behind my back to try to turn a bigger profitThis a very deceptive and unethical way to conduct business Sincerely, [redacted]

Desiree,I am sorry to hear that you are having an issue with our Peoria Toyota dealership I have sent the information provided to our General Manager Each dealerhsip is ran by a GM and it is at his discretion on what he would be able to provide in this situation I will continue to reach out to him and his associates regarding this issueThank you.Andrea L***Executive AssistantMiller Automotive Operations

I'm sorry to hear that you had an unpleasant experience at one of our dealerships You stated that you visited our Used Car Supermarket, could you please specify which one so I can look into this?Thank you,Sami W [redacted] Executive AssistantLHM Automotive Operations

To whom it may concern, The dealership has issued a refund to the customer in the amount of $1,Thank you, Julie D***

Evelyn,I'm sorry to hear that you've had an issue with one of our dealerships I'm happy to contact our service manager and let him know about the customer service that received at upon your last visit We strive each day to have exceptional customer service and if we fall short of that in any aspect we certainly want to be made aware so that we can address it with our staff appropriately Thank you.Andrea L***Executive AssistantMiller Automotive Operations

To whom is may concern, In order to assist with the matter, I need the full name or address of the location the customer purchased fromThank you, Julie D***

To whom it may concern, The customer's credit card dispute is with Toyota, the dealership does not handle the application or submit the inquiries for the credit cardHowever, the dealership DID run customer's credit after receiving the signed credit application in attempts to seek funding for customer's purchaseWe will not be able to remove those inquiriesThank you, Julie D***

Mr [redacted] purchased the vehicle in March of with miles on it, he then returned to our dealership in April with miles and a couple of concerns about the vehicle The first concern was that check engine light had come on and the trunk will open by itself, The technician scanned for codes and found multiple lost communication with BCM (Body Control Module) Technician replaced BCM, reprogrammed and observed that the check engine light was now off and the trunk was operating properly The second concern was that the right inner door handle was not working properly, upon the technicians inspection, he found the cable retainer was separating, technician replaced the cable from the inner door handle to the latch and handle was operating properlyCustomer took vehicle after concerns were addressed The customer then returned to us in May with miles on the vehicle with a few more concerns The first concern was that there was a noise in the pass door while rolling the widow down, the technician verified the concern and found the window regulator was making the noiseThe window regulator was special ordered from FCA, but there was no ETA for delivery The second concern was that the Uconnect or home connect was not working in the vehicleTechnician could not duplicate a problem with the uconnect The third concern was a clicking noise from the right front wheel when turning sharpTechnician could not verify a clicking noise or any issue after inspection of the right front of the vehicle After Mr [redacted] last visit when we ordered the window regulator that had no ETA, he has not returned to our dealershipAccording to the customers VIN history the customer has been going to Larry Miller Dodge Avondale for the last visits Larry HMiller Dodge Peoria considers this issue closed due to the fact the customer has not returned to this dealership Thank you, Jonathan A [redacted] General Manager Larry HMiller Dodge Peoria

To whom it may concern, The customer is requesting the repairs be coveredThe dealership will cover the labor, and customer has been sent $in gift cards to cover the cost of parkIf customer choses to have repair done, it will not be out of their pocketThank you, Julie D***

Jack,I'm sorry to hear that you are having an issue with one of our service departmentsIf you could let me know the exact dealership you've been working with I will be happy to contact them directly and see what we are able to do as a resolution to this matter.Thank you.Andrea L***Executive AssistantMiller Automotive Operations

The dealership has spoken with Mr [redacted] and the issue has been resolved to his satisfaction He has agreed to drop the complaint with the Revdex.com Thank you!