LawnStarter

On June 6th I received a text message from *** at Lawn Starter to mow my entire lawn. The regular price to mow is around $35, but since I had not committed yet they offered me a trial run for $19. I agreed to give them a trial run and explained multiple times that I needed the front yard, backyard, and the grass on either side of my garage mowed and edged. I called and scheduled for them to come out thinking the moving would be taken care of on 6/8/18 since that was the available date online. I was also told that since my yard would be considered overgrown that I would be charged half the bi-weekly fee (about $15).

I got home on 6/8 and my yard as not mowed. I called Lawn Starter and followed up at that point. I was told I was actually scheduled for 6/11 or 6/12. I explained that this information was not shared with me when I scheduled for them to come out. Due to the issue I was told I would receive a $20 credit towards my bill. I thanked them and hung up.

On 6/12/18 I received an email stating the mowing was complete and asking about my experience. I was not happy with the mowing as they did not complete all areas and the edging was bad. I explained this through their comment section. The mowing company said they would do better next time, but nothing else was done.

I received an email with my bill on 6/17 and noticed I was overcharged. My approved initial charge of $19 and the $20 discount for the inconvenience did not show on the bill. I was charged the regular bi-weekly fee of $35ish plus another $33 for overgrowth (double what I was told my overgrowth fee would be). I emailed and explained the issues with the billing and requested an itemized bill showing my discounts. They responded that I was charged an overgrowth fee because my yard was overgrown. From previous conversations I was aware I was going to be charged half the bi-weekly rate for the overgrowth and pointed out again that my discounts did not show up. I received a follow up email that this issue had been closed and asking how I felt the issue was handled. I responded that the issue was not resolved and requested someone contact me to resolve the problem. I've never heard from anyone.

As part of the initial deal I had to commit the let them mow my lawn three times to get the deal. On 6/25 Lawn Starter sent a different lawn company out and they again did not mow the entire area requested. To get into my backyard they had to drive the mower over the grass by my garage, which I've requested multiple times to be mowed. I again rated my experience and explained that they did not complete the entire job. I have not heard from anyone again.

I would like the money I was overcharged returned to me and a discount for the fact that they did not complete moving either time they have come out.

Just to clarify, the service was in ***. However, LawnStarter is an app which allows you to hire local lawn mowing companies, so their services are dependant on the state. Their main office however is in ***.

I called LawnStarter about a week ago to now our lawn and do some minor clean up. When I spoke to the LawnStarter rep on the phone, she assured me my total bill for everything would not exceed $150. The costs were to include the mowing plus a new customer fee plus a half hour of clean up.

What happened instead was being charged $74 for mowing and a new customer fee PLUS an additional $211 for clean up.

Number one, there was no real clean up. There were piles of grass all over my lawn, not to mention grass clippings all over my new mulch. The only clean up were a couple dead bushes I had already cut. All they needed to do was simply haul them away. Everything else was involved mowing, so when I was hit with the charges, and keep in mind my yard, while big, does not exceed a 1/2 acre, seemed insane.

Number two, I found out why they would not provide a service unless you give them a credit card ahead of time. No bill was sent to me UNTIL the charges already hit. This is a complete scam. It is giving license for a company to charge whatever they feel without you reviewing the bill first. Had I known this ahead of time I would never had hired them. As it stands I feel violated for being taken advantage of.

I have been using Lawn Starters for about 5 months now. We don't want our yard cut short. It damages the lawn. We had to ask each time for the service to raise the mower. Yesterday (7-2-18) Kyle *** crew cut our yard. They cut the front yard (1/3 of it) so short my grass looked dead, but in the middle of realizing it they raised the mower. So 1/3 is scalped and the other 2/3's is higher. Their answer was to come fixing this. You can't fix it - If they did they would have butchered the other 2/3's. I'm disgusted with this job. No - I did not have to pay for it, however, now I have to be embarrased of my lawn for the next 10 days and have to find new Lawn Care. I do not suggest anyone use this service. No matter what I communicated, It was not taken into consideration. I am so dissappointed.

I think this could honestly be described as both a service and a Customer Service issue. I contacted LawnStarter in April 2018, chiefly to complete weeding and mulching of my quarter acre lot. I was quoted one price, then another, ultimately totaling $588. The guy that came out to complete the job failed miserably, did not complete weeding, did not complete mulching, and the pieces he DID complete were very poorly and partially done.

I was immediately in contact with this individual (acting as a LawnStarter agent, mind you) to express my dissatisfaction, and he confirmed that he would fix it and "make it right". After agreeing to this and setting a date, he never came back - and never returned my calls nor texts.

Now, since I've waited "too long" to contact LawnStarter - believing their agent would make good on their promise - they're unwilling to correct their extremely poor and unacceptable service - a service I paid $588 for. I've contacted them several times to try and resolve this, and have gotten nowhere. Therefore, I'm left with no other options other than to contact the Revdex.com.
Product_Or_Service: Weeding/mulching

The services are promised, over promised and not followed through on. Services are sold that are not provided and then messages sent they cannot service the area as they do not have staff. Service was scheduled, cancelled, rescheduled, cancelled. Sales are not being honest, they are selling services that are not provided. Had a detail conversation to which multiple positive answers and assurances were given. Then multiple emails of postponement, reschedule, looking for crew and ultimate cancellation as they have no crews available and cannot provide service. They just leave you hanging. And they try to charge for services when no service is provided. This is a big rip off and leaves customers in the lurch. When talking with support, there is no one available to assist, no supervisors on site and no calls back. Not a good business practice! This company has a good idea, but poor follow-up, is not honest or service oriented. Leaves customers hanging with no solution or assistance.

While initially I found this company to be easy to work with that changed quickly. The first time I scheduled a mow I asked to have the crew who picks up the mow call me before they arrive, I did not hear back so I rescheduled to a later date, I got a confirmation for the rescheduled date over a two day window and no one showed up. They sent me an email saying rate our mow and I called the company and cancelled my service because I had not been given any warning that the mow was cancelled. Despite me cancelling my service they rescheduled the mow and still no one showed up but they still charged me for the service. I called them back and the girl on the line argued with me saying that when no one showed they put in a dispute which means that it reschedules your mow and I was never given a heads up about this. I understand sometimes plans change but as a customer I should be notified in advance when they need to cancel even an hour before would be appropriate.

I had a terrible experience with one of the lawn care contractors that this company employs. The person they had contracted to come mow my lawn sent several messages with varying price quotes, he also showed up in an unprofessional manner to look at my house. I filed a complaint with LawnStarter and they sent my exact complaint information to the contractor. He then got mad and sent me 13 harassing messages throughout the evening. When I notified LawnStarter of the issues I was having, their only response was that they were sorry for the inconvenience, harassment is against their strict policies and to call law enforcement if I felt threatened. My concern is that they are still continuing to do business with this contractor and other individuals may encounter the same problem. There seemed to be little concern on the part of LawnStarter and their practice of sharing exact customer complaint information is unprofessional. Because they did this, I have received all of the harassing emails and fear this guy is going to show up at my own and damage my property or even be threatening to me personally.

They were hired to mow our lawn. Instead they used a zero turn radius lawnmower on our neighborhood yard and left skid marks and crop circles. We have tried to reach an agreement to settle on cost to repair our lawn, including re-sod, fertilizer, water use and time. They keep delaying resolution by saying "we are working on a resolution" and in the end they refuse to pay even after asking for an invoice. Their customer service is run by a bunch of young girls who read que cards and never let you speak to a *** - even though you are really speaking with a ***! *** should have to come out personally and meet with all of his disgruntled customers and present us with the customer service he says he has. He has videos all over the web about customer service. His LawnStarter company website states it is insured. They do not resolve their problems.

failure of lawnstarter to provide the agreed upon lawn maintenance service has resulted in me receiving an approximately 200 fine. lawnstarter was supposed to mow my lawn every 2 weeks. they contract with local contractors. I was notified that they were looking for a new contractor to service my lawn. the previous contractor did not mow appropriately so my grass was overgrown. the city in the meantime mowed the lawn after lawn starter was notified that was going to happen resulting in approximately 200 fine to me. I want lawn care to pay that fine. I work out of town so when I contract with a service provider to do a task I expect they will do it without me watching them. I can not have a service provider that can't be trusted to actually do the job they were contracted to do

Oh wow, you cancel me because I gave someone “1” star and I made a late payment (out of two years)? I waited to make my payment because I thought he was going to return and cut the back lawn - he didn’t. I replied back to the contractor that I would change. Obviously, it was a lack on my part of not carefully understanding your apps’ feature when selecting front/back yard. I asked for a screenshot of what I selected from your support team and never was provided one.
Additionally, you provided a service from a contractor who slightly damaged several areas of my side paneling of which you indicated I had to pay first in order to get reimbursed last year. It so happened to be from a contractor who I used before trying your service. I was not satisfied with his work. So, when I found out you used him as your contractor, I switched crews. (You should have known from my recent complaint that I did not prefer that company),
So, when I came home recently and my front yard was mowed and not the back (by the new crew), I felt betrayed yet again from yet another contractor.
I’ve been with you for a couple of years with normally great service but I refuse to accept a lukewarm job . I decided to still stick with you but I guess you can’t take the truth or receive valid complaints/issues, which could be an opportunity for improvement or training for your contractors.
Maybe it’s best for the both of us. However, I quickly found a young man who has cut my grass better than any of your contractors.
Good day

5/29/2018
Avoid LawnStarter at any cost. Three times they charged my account, and twice no one showed to service the lawn until AFTER I called to complain. The third time LawnStarter failed to show, I called to cancel my account.
I had already filed two complaints online with their website and after the third time LawnStarter failed to show up, I called them directly. ALL THREE TIMES their customer service representative was not only rude, but also failed to resolve the no-shows, then refused to let me speak to a supervisor, but that's not even the best part yet.
When I informed the representative that I already been charged by LawnStarter for last week's mow yet LawnStarter failed to show up at all, the rep informed me I had to dispute the charge within 5 days of the mow being marked complete or I was S.o.L. Even though LawnStarter NEVER SHOWED UP TO MOW...YET STILL CHARGED MY DEBIT CARD, I am out the money because I didn't complain in time.
Every complaint, LawnStarter's customer service rep more or less said, sorry bud, that's just how we do business.

My grass never got mowed, kept getting pushed out by two days because they "couldn't match me with a crew"... Finally after almost 2 weeks of being promised they'd be there the next day, then the next, I was matched with a crew. The crew showed up but refused to mow my lawn unless I paid over $300!! Said I was being charged a "tall grass fee" well duh! My grass is tall because your company kept cancelling on me. Getting customer service on the telephone was nearly impossible, I sent numerous messages through their app contact function with no response, left numerous voicemails with no call back. My neighbor whose in his late 60's ended up push mowing my "tall" grass for free in about an hours time... something they were going to charge me over $300 for! My original quote was $36 every time my lawn received service, on their app it states that a "tall grass fee of which could be double the amount of the quoted price may be placed". I have NO idea where over $300 came from, but that is highway robbery, unfair business practice, and completely asinine. LawnStarter should be ashamed of themselves as a company. I am in a wheelchair and my husband works in Texas, he could have flown home to Kentucky and mowed the grass himself for cheaper than what LawnStarter was charging me.

Lawnstarer fraudulently withdrew money from a bank account that they were no longer authorized to after I cancelled their services. After repeated complaints, I contacted Lawnstarter in early April to inform them that I did not want your services and to not mow my lawn again. After reading reviews from other customers who reported having money stolen by Lawnstarter, I changed the debit card information in their system to a dormant card that I rarely use and only carries a minimal limit. I made the change only after cancelling the services and I had to make a change, because the Lawnstarter system does not allow customers to delete their payment method. After mowing my lawn anyway, although I cancelled the service, Lawnstarter attempted to withdraw the money from the updated account and when they could not, they went in and charged the account that I removed from their system! The second bank has verification that an attempt was made to process a transaction prior to the charge being placed on the account that I removed from their system. The series of related contacts with dates are as follows:

April 23 - I received a reminder that my lawn was set to be mowed
April 24 - I sent Lawnstarter a detailed email informing them (again) that I did not want the service, do not send anyone to my home to mow and that I was not going to pay for it.
April 28 - My lawn was mowed while I was at work.
April 29 - (Five days later) I received a response from Lawnstarter that I would be receiving no further services or charges from their company.
May 1 - My account was charged $42.00.

On April 11 my lawn was serviced and when my husband got home that evening he saw the passenger side window of my car, that was parked in the driveway all day, had been broken. There was a small hole with shattered glass around it, as if a pebble had hit it. I messaged Lawnstarter that evening with photos of the damage. The owner of the lawn crew messaged me saying he called Lawnstarter to let them know he saw the window was broken. I left for work at 10am that day and the lawn was shown as completed at 10:30 am, so it was clear it happened while they were mowing my lawn. I did not hear anything from Lawnstarter, so I sent another complaint on April 16, as well as a Facebook message and an email. I sent 2 complaints within their 5 day limit and never heard anything back. I want my window fixed at their expense and for their Orlando office to be retrained in how to respond to customer complaints.

After contacted (email, phone call, and updated app) the company on Thursday, Friday, and during the weekend letting them know the lawn service had not been completed and requesting my account to be closed. I received multiple emails for non payment. (I was proactive closing my debt card bc I anticipated billing issues even though the company had been notified.) On Sunday, I had my boyfriend cut my lawn since it had now been 3 weeks and he was tired of hearing me complain. I receive a phone call on Tuesday (7 days after the work was allegedly completed) questioning why my lawn was neat and orderly. This company is so disorganized and has wasted so much of my time.

The only service I received in February was them cutting some dead plants down and they charged me $70.00 worth of work. I have a subscription for them to mow once a month in the winter. After the freeze, I had a bout 2 dozen plants that froze and all I wanted was them to do was mow down the plants when they came out. I was told it would be less than $40 for both the mow and for the plants to be cut down since I am not having them pulled out. *** (***) told that to me as I was standing in my unmowed front yard. If the company would do their research, they will find that I was charged for the extra fee several days after they claimed my lawn was mowed and I reacted right away to get it fixed.

Company says that I was out of contract since I did not report it within the 5 days however, I did stay in contact during that time and have text messages, phone logs etc. to back it up. One time the crew was out because of weather, another time they got stuck in traffic. The normal price for a mow is around $35 for my yard, they company charged me $70 and refunded only $15. I've requested to have my subscription canceled, my credit card off file, and a full reimbursement of the mow that I didn't receive.

I need verification that I am completely removed from their system (marketing materials as well) and that my card will not be charged or I will take action.